AT&T

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AT&T Reviews

Updated 19 November 2014
Updated 19 November 2014
6,084 Reviews
3.3
6,084 Reviews
Rating Trends

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Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,843 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 305 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 157 reviews)


Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 264 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 288 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to work for the most part

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Employees are empowered. Senior staff are approachable. Lots of learning opportunities. Customer focus.

    Cons

    Insistence on moving employees to Texas hurts morale and leads to brain drain as good people leave. AT&T is about mobility too so employees should be able to contribute from anywhere.

    Advice to ManagementAdvice

    What makes this a great company is the people. Please don't forget that.

  2. 1 person found this helpful  

    Great experience for a young professional. Learned valuable skills that has helped me throughout my career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Retail Sales Consultant in Nashville, TN (US)
    Former Employee - AT&T Retail Sales Consultant in Nashville, TN (US)

    I worked at AT&T part-time (more than an year)

    Pros

    Ok pay and great discounts

    Cons

    Flexible Hours and Angry customers

    Advice to ManagementAdvice

    To keep your great employees around longer increase pay.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Great company but commission is capped

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Great friendly environment to work in

    Cons

    Capped commissions make it hard to stay motivated after you maxed out on commission

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    It's not for sensitive people who don't like hard selling to customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Ocala, FL (US)
    Current Employee - Customer Service Representative in Ocala, FL (US)

    I have been working at AT&T full-time (more than an year)

    Pros

    Lots of pros. You get plenty of paid time off, you are able to choose a 4X10 schedule with 3 days off. The pay is great and you get lots of incentives for sales you make on top of commission.

    Cons

    The stress level. You have to understand corporate America and how to work it in your favor. If you take things personally you may crumble. You're being yelled at by customers while your supervisor or rep assists are behind you telling you what to do even if you know what you're doing. The ability to make quick decisions under pressure and ability to multitask with 7 or more systems running, type, talk, and listen is a must.

    Advice to ManagementAdvice

    Don't pour the stress you're getting into your reps. You need them to be comfortable and confident to make the sales that make you money. Their metrics are impossible to achieve 100%. To meet one metric you have to miss another. Keep the stress from upper management away from your reps and keep them confident. Criticsm is sometimes needed but keep it professional and respectful. If you make your reps not like you they're probably not going to respect you it get the numbers for you.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Great Workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Retail Sales Consultant in Chicago, IL (US)
    Former Employee - AT&T Retail Sales Consultant in Chicago, IL (US)

    I worked at AT&T full-time (more than an year)

    Pros

    I loved working for AT&T because I made a great living with no degree. It's a fun job and you're selling a great service that it's just fun to come to work everyday.

    Cons

    It is sales. So if you aren't a sales person this job might not be for you.

    Advice to ManagementAdvice

    Keep developing leaders

    Approves of CEO
  7.  

    Good experience overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Retail Sales Consultant in Union City, CA (US)
    Former Employee - AT&T Retail Sales Consultant in Union City, CA (US)

    I worked at AT&T full-time (more than an year)

    Pros

    Compensation for the position is way above other retail sales positions. Nice that you get hourly wage and commission.

    Work life balance is good.

    Company was good about telling employees what they were looking for in management. Plenty of upward trajectories within my store.

    Discounts on wireless service, u-verse, accessories, and digital life for employees.

    Cons

    Expect to work 45-50 hours if you're full-time and you want to meet quota.

    Sales positions in general are not for everyone.

    Micro-attention to all of your sales metrics. Goals change month to month.

    Advice to ManagementAdvice

    I had great management at my store. I would recommend that others follow their style:

    -Support your team when customers act like jerks.

    -Ask for their honest concerns/feelings about new products, show employees how to overcome objections by example.

    -Competitions (with prizes!!) within the store for meeting sales goals was nice. Made work more fun.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in San Ramon, CA (US)
    Current Employee - Account Executive in San Ramon, CA (US)

    I have been working at AT&T full-time (more than 3 years)

    Pros

    Benefits and Discounts are satifactory

    Cons

    Salary and commision are not to industry standards

    Advice to ManagementAdvice

    Compensation

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    its good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer in Bangalore (India)
    Current Employee - Network Engineer in Bangalore (India)

    I have been working at AT&T full-time (more than 3 years)

    Pros

    salary and work environment. Work culture.

    Cons

    nightshifts and the facilitiies provided to Nightshift guys

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Sales associate

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Job security and good management

    Cons

    None but do your job if not you will be fire

    Advice to ManagementAdvice

    Good place to work

  11.  

    My experience as an employee with AT&T was AWESOME. I met some very inspirational people while I was employed there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Fayetteville, NC (US)
    Former Employee - Customer Service in Fayetteville, NC (US)

    I worked at AT&T full-time (more than an year)

    Pros

    room for advancement within the company

    Cons

    work schedules intefer with family life

    Advice to ManagementAdvice

    n/a

    Recommends
    Negative Outlook
    No opinion of CEO

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