AT&T

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AT&T Reviews

Updated 18 December 2014
Updated 18 December 2014
6,233 Reviews
3.3
6,233 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,916 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 316 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 163 reviews)


Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 275 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 294 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    At&t call center great job, bipolar policies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative I in Orlando, FL (US)
    Current Employee - Customer Service Representative I in Orlando, FL (US)

    I have been working at AT&T

    Pros

    Union, good pay, great hours, benefits, easy work, exchange time.

    Cons

    Constantly changing policies make it hard to meet goals. ACE score requirements are close to impossible to meet because you are judged on the customers perception of the company as a whole not you as a rep. Extremely strict attendance policy one absence or tardy in your first 90 days can result in termination, no sick days only holidays and vacation days you can take if you get sick or have an emergency. You only get 2 in the first 6 months after your 90 days.

    Advice to ManagementAdvice

    Spend a day actually taking calls see if you can pass your own goals. Give us a way to dispute ACE scores that aren't directed towards us as reps but at the company policies. Stop making policies that hurt the reps ability to meet the required goals. Also take a good look at the goals If only 25% of your reps to can meet them then they are set too high.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Enjoyable, supportive coworkers and management. Great team environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Store Manager in Bethpage, NY (US)
    Former Employee - Retail Store Manager in Bethpage, NY (US)

    I worked at AT&T (more than 3 years)

    Pros

    Culture is very professional and has a very customer oriented approach to selling. The company from bottom to top focuses on flexibility when adhering to customers' needs and expectations. This makes it easier to become dedicated to working with one of the most recognizable mobility brands in the world. They offer generous commission as well.

    Cons

    When working from the retail side of wireless, it is generally difficult to accept and convey to customers the additional charges which are only really explained in the fine print. The company's ideal sometimes mimics that of Goliath proportions since they are 90 million customers strong, behaving in an aggressive, no nonsense way with employees.

    Advice to ManagementAdvice

    There are many dangerous ways to be under fire when trying to achieve goals. I've seen many instances of creative ways to make certain metrics that are being drilled into you on a daily basis. This pressure unfortunately will bleed into the way you have to push your own team.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    This is a company you can retire with. Awesome benefits and great pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Awesome benefits and great pay.

    Cons

    Hard to move up into management unless you know someone that knows someone or relocate within a state.

    Advice to ManagementAdvice

    Help mold your employees to take upper management position books.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Assist customers with technical support for mobile devices.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Great pay and great benefits.

    Cons

    Schedules are based on seniority, so unless you are high up, you will get a crap schedule. The point system stinks, and per the union contract I have 10 paid sick days a year, but get a point if I use them.

    Advice to ManagementAdvice

    Fix your sick time policy and you might not have so many on FMLA

    Recommends
    Positive Outlook
  6. 1 person found this helpful  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant in Atlanta, GA (US)
    Current Employee - AT&T Retail Sales Consultant in Atlanta, GA (US)

    I have been working at AT&T full-time (less than an year)

    Pros

    - Lots of money to be made
    - Most of the time if you close you won't be there past 9
    - free work phone
    - great discounts on products.

    Cons

    - Lots of Micro managing
    - Too much to sell
    - Too many sales reps on the floor at one time

    Advice to ManagementAdvice

    Stop micro managing and doing your observations every ten seconds.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    RSC

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Benefits, Professional growth, Pay, Career Opportunities, Compensation

    Cons

    Goals, Hours, holliday season, trainings, coaching

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Unlimited potential available within

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant in Wilmington, NC (US)
    Current Employee - Retail Sales Consultant in Wilmington, NC (US)

    I have been working at AT&T full-time (more than an year)

    Pros

    World-class training, a company that values the employees- and the customers, plenty of room for growth, amazing benefits

    Cons

    Requires some years experience within the company to receive the best schedules, hard to get out of retail if inexperienced

    Advice to ManagementAdvice

    Focus attention on those that express a need to move positions within the company, making real & actionable plans

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Great Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at AT&T

    Pros

    Pay bonuses, moral, company events for the employees

    Cons

    Flexibility, rigid compliance process, some favoritism

    Approves of CEO
  10.  

    I've had the incredible opportunity to participate as an intern and get a feel for what industry is like.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern - Technical I in El Paso, TX (US)
    Current Employee - Intern - Technical I in El Paso, TX (US)

    I have been working at AT&T as an intern (less than an year)

    Pros

    Hands on experience, great benefits.

    Cons

    Sometimes there's a lot of pressure because of the work load.

    Advice to ManagementAdvice

    Try to engage more of the smaller office outside of the bigger cities (Dallas, Atlanta).

    Recommends
    Positive Outlook
  11.  

    As a consultant it was a good experience.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T as a contractor (more than 3 years)

    Pros

    As a consultant I was treated well and in some cases better than a full time employee. In my experience AT&T let me work my own schedule and even remotely when ever I wanted.

    Cons

    End of 4th quarter AT&T might send you home for the last 2 weeks. As a consultant that means no billable hours.

    Recommends
    Positive Outlook

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