AT&T

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AT&T Reviews

Updated 19 October 2014
Updated 19 October 2014
5,838 Reviews
3.3
5,838 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,715 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 294 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 152 reviews)


Cons
  • Work-life balance is the biggest struggle because of the long retail hours (in 251 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 281 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    excited

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant in Killeen, TX (US)
    Current Employee - AT&T Retail Sales Consultant in Killeen, TX (US)

    I have been working at AT&T full-time (less than an year)

    Pros

    benefits, pay, hours, phone, discounts

    Cons

    none, none, none , none ,none

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Very Satisfied.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant in Stockton, CA (US)
    Current Employee - Retail Sales Consultant in Stockton, CA (US)

    I have been working at AT&T full-time (more than an year)

    Pros

    Great benefits, many opportunities to make money.

    Cons

    You work retail hours which is not the same every week.

    Advice to ManagementAdvice

    good job overall

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good pay, decent benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Communications Technician
    Current Employee - Communications Technician

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Very good training when coupled with being able to use that training daily, and if you're willing to work odd shifts or overtime it is very easy to make 15% above the base annual pay. Outside Plant folks with this job title can hit $150K/yr but this invloves working long hours consistantly. Working this job will teach you how infrastructure and backbone works, and you will be intimately familiar with the physical aspects of maintenance.

    Cons

    Slowly dwindling pay and benefits, by roughly 1% per year. Upper management interested solely in profit and efficiency, without much clue over how the company's product is produced or delivered.

    Advice to ManagementAdvice

    Quit pulling profits from the employees' wallets. We expect to grow with the company, not be sacrificed to susidise profit growth. Your expertise lies with those that have their hands on the pulse of your network, and you are coming dangerously close to being robbed of that expertise to the next highest bidder.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5.  

    Great company with terrific training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Benefits, pay, great company and growth potential.

    Cons

    Work/life balance and scheduling is difficult to raise a family

    Advice to ManagementAdvice

    Less busy work and more time to drive a sales culture for store management

  6.  

    Don't waste your time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant
    Current Employee - Retail Sales Consultant

    I have been working at AT&T full-time (more than 5 years)

    Pros

    Cool technology and services.

    Cons

    Customers are straight up rude and abusive.

    Managers basically spy on you and note your every move for your own "development" which is a secret code word for "termination"

    Scheduling is awful.

    Managers force you to make fake bundle packages and force unnecessary products down customers throats.

    Advice to ManagementAdvice

    Go to school for management.

    Negative Outlook
    No opinion of CEO
  7.  

    Great Pay, Benefits and Stability are the only attractive forces as a Service Rep! You'll hate your job here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Serice Representative in Tustin, CA (US)
    Former Employee - Serice Representative in Tustin, CA (US)

    I worked at AT&T full-time (more than 8 years)

    Pros

    Great Pay, Benefits: Dental, Vision & Medical, Matching 401K, Tuition Reimbursement. Many employees last there because of the competitive pay and benefits--not so much because they like or love their job.

    Cons

    Repetitive work in call centers, great divide with upper management and lower management, poor hours (even break and lunch times) for long periods of time (based on seniority), service reps are rated by: call handle time, adherence to schedule, sales, customer service, customer ratings by call back system, calls transfers, call hold times, etc. Hard to move up in company. If you move up to a Team Manager you go from hourly to salary and are in the office or meetings much more than you were as a service rep and you make less money--doesn't make sense but is true.

    Advice to ManagementAdvice

    Ha! As if they care or will do anything about it if they read my advice.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Communications Assistant in Miami, FL (US)
    Current Employee - Communications Assistant in Miami, FL (US)

    I have been working at AT&T full-time (more than an year)

    Pros

    Great company and great benefits ( health and educational)

    Cons

    desired higher pay, cleaner environment

    Recommends
  9.  

    Huge company, which could be a pro and in some instances a con…

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mobility Technician/Engineer in New York, NY (US)
    Current Employee - Mobility Technician/Engineer in New York, NY (US)

    I have been working at AT&T full-time (more than 10 years)

    Pros

    Deep pockets, seems invested in the future and staying current with technology. Stability/job security (been with the company for over 14 years) Wide range of options/opportunities with locations throughout the US and global. Training and tuition reimbursement is made available. More recently, good employee discounts.

    Cons

    Corporate work environment, health insurance could be better when comparing with other companies in the industry. Work/life balance can be demanding at times…

    Advice to ManagementAdvice

    From my personal standpoint, wish I had more company information trickle down to me and my team from upper management…

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Great place to plant ecommerce roots, and grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T as a contractor (more than 5 years)

    Pros

    You are welcome to contribute as much as you want, or just do your job

    Cons

    Too many people trying to contribute :) then whining about the direction the business chooses to go

    Advice to ManagementAdvice

    Less knee jerk freaking out about Executive Escalations, more time looking into the actual issue and finding the path to resolution, and A LOT more open communication whether someone is a contractor or an FTE

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Arlington Heights, IL (US)
    Current Employee - Analyst in Arlington Heights, IL (US)

    I have been working at AT&T full-time (more than 10 years)

    Pros

    great benefits on medical , dental and vision as well as employee discounts on wireless, Uverse and internet services

    Cons

    lack of communication between manager and staff

    Advice to ManagementAdvice

    manager should give employees to rotate holiday time-off

    Recommends
    Positive Outlook
    Approves of CEO

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