AT&T

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AT&T Reviews

Updated 20 September 2014
Updated 20 September 2014
5,653 Reviews
3.3
5,653 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,625 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty good for a job you can walk into from high school (in 268 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 140 reviews)


Cons
  • Work-life balance is the biggest struggle because of the long retail hours (in 212 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 254 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Awesome company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RSC  in  Bronx, NY (US)
    Current Employee - RSC in Bronx, NY (US)

    I have been working at AT&T full-time for more than 5 years

    Pros

    Do your job, hit your monthly number and you'll be in good grace. Pays well, commission structure has changed drastically over the years, but there's still head way on a good pay check based on your sales commission.

    Cons

    Numbers are everything that is been focused on. There Are sometimes intangible performance that aren't measured by numbers, actions that cannot be scored on paper based on a prewritten rubric but those go unnoticed. If your performance doesn't stand out you don't stand out.

    Advice to ManagementAdvice

    Implement a way for your employees to get incentives on just being extraordinary, not on numbers but actions that help their teammates their store and the company overall.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Has the nations leading training organization for preparing employees for management and future jobs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - National Training Manager  in  Tustin, CA (US)
    Current Employee - National Training Manager in Tustin, CA (US)

    I have been working at AT&T full-time for more than 8 years

    Pros

    Great exposure to latest technology and how society will change because of it. Learn alot about business and why certain decisions are made for future growth. The company has been around for over 100 years. They developed the telephone and the wireless tower technology. Its all about communication within society. Its right in the thick of it. Its a huge company with people that have worked here for a while. Lots of experience to be attained here. Plus they are in the top fortune 15 companies. :)

    Cons

    The company has been around for over 100 years. They developed the telephone and the wireless tower technology. Its a huge company with people that have worked here for a while. This has it pluses but the people that have been around longer typically are road blocks when you want to advance in your career. The company is trying to change it by educating their ten year managers to adapt to the new age. Most have improved but you still run into one now and then. Frustrating.

    Advice to ManagementAdvice

    Adapt your management style with the employees of the new age. This will help in your own advancement and improve the trust within your team which will be recognized in various fashions.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Lifetime career manager at AT&T in marketing and advertising

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Dallas, TX (US)
    Current Employee - Director in Dallas, TX (US)

    I have been working at AT&T full-time for more than 10 years

    Pros

    Progressive company - innovative, profitable and one of the biggest brands in the world

    Cons

    Departments are very siloed. Culture is slow to evolve. There needs to be fewer layers to stay nible and competitive in the long term.

    Advice to ManagementAdvice

    Empower teams and individuals to innovate and make decisions. Discourage micromanagement on the top levels of the leadership team

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Its a great job for people with no degree

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Wire Tech  in  Hoover, AL (US)
    Current Employee - Wire Tech in Hoover, AL (US)

    I have been working at AT&T full-time for more than a year

    Pros

    great starting pay
    awesome benefits
    retirement plans
    401k

    Cons

    hard to advance
    older techs get new trucks and materials
    Techs will tear each other down for no reason

    Advice to ManagementAdvice

    Needs better training to accommodate most job situations. Better train managers to help techs succeed instead of micro managing so much. Listen to Techs who actually have great numbers instead of the favorites

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    good but could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Austin, TX (US)
    Current Employee - Sales in Austin, TX (US)

    I have been working at AT&T full-time for more than 3 years

    Pros

    Pay is decent if you can deal with the hours and constant change. Benefits are good and you have the comfort of knowing that you work for a financially stable company with a solid customer base and wireless network

    Cons

    Long hours, frequent company initiative changes, short notice in schedule changes, focused on short term instead of holistic objectives derived from root cause analysis.

    Advice to ManagementAdvice

    Practice what you preach. Don't ask for innovation ideas when you are not interested in change

  7.  

    Great company to work for, very technology driven

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Flexible hours, good benefits and works on the latest tehnologies

    Cons

    Management sucks, up the ladder people are not very technically strong. Overlapping departments as its such a big company.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Interesting work, good benefits including pension

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    Easy to move around the company to try different things. Good benefits. Fair compensation.

    Cons

    Leadership is weak. A lot of restructuring may be coming soon.

    Advice to ManagementAdvice

    Management need to have more realistic longer term goals and respect employees.

  9.  

    Great job. High competition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant  in  Houston, TX (US)
    Former Employee - Retail Sales Consultant in Houston, TX (US)

    I worked at AT&T full-time for more than a year

    Pros

    Management is level headed and stays off your back if you are able to produce good sales metrics.

    Cons

    A rotating door of pay structures. You never really are sure exactly how you get paid because an overly complicated pay structure.

    Advice to ManagementAdvice

    Lower level management isnt typically an issue at att. I could imagine the HR dept and people that negotiate with CWA is a mess. Good luck

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Exhillarating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager  in  Houston, TX (US)
    Former Employee - Operations Manager in Houston, TX (US)

    I worked at AT&T full-time for more than 10 years

    Pros

    Job Security and room for advancement

    Cons

    Nepotism and the glass ceiling

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T

    Pros

    People are competent and professional. The benefits are good.

    Cons

    There is often a large workload with limited time constraints, but that seems to be the case everywhere these days.

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