AT&T

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AT&T Reviews

Updated 26 November 2014
Updated 26 November 2014
6,102 Reviews
3.3
6,102 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,858 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 316 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 163 reviews)


Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 275 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 294 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fantastic company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at AT&T

    Pros

    Great work life balance.
    Good Time off policy
    Good compensation

    Cons

    Little unorganized
    Too many process

    Approves of CEO
  2.  

    Great company & great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager
    Current Employee - Operations Manager

    I have been working at AT&T full-time (more than 8 years)

    Pros

    Good pay and non stop advancement!

    Cons

    High employee turn in the retail stores

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Pros and cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Retail Sales Consultant in Brandon, FL (US)
    Former Employee - AT&T Retail Sales Consultant in Brandon, FL (US)

    I worked at AT&T full-time (more than 5 years)

    Pros

    Decent job security as you're unionized. Depending on management you have a lot of freedom. You can walk in making good money with no experience. Regular raises and time off adjustments with seniority. Great benefits.

    Cons

    A bad manager can make every day miserable. Schedules are based on business needs and seniority. Don't plan on a weekend day off your first two years there if it's not paid time off. Commission is based in multipliers so you can miss your sales goals and be down 1000$ for the month. Customers come first, even if you're right. Customers make it soul sucking work.

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    Fun, but micro-managing hurts the business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Retail Sales Consultant in Jacksonville, FL (US)
    Former Employee - AT&T Retail Sales Consultant in Jacksonville, FL (US)

    I worked at AT&T full-time (more than 5 years)

    Pros

    Great technology, store level teams are awesome

    Cons

    Benefits, keep cutting compensation, upper level mgmt

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    fleet manager

    Former Employee - Fleet Manager in Jacksonville, FL (US)
    Former Employee - Fleet Manager in Jacksonville, FL (US)

    I worked at AT&T as a contractor (more than an year)

    Pros

    good people to work with in the garage scheduling and doing repairs on service vehicles

    Cons

    never know when a part is unavailable or late to be delivered and leaves the driver and his supervisor without a vehicle to do business in.

    Advice to ManagementAdvice

    position was outsourced and what a paradox to get computer support from India

  7.  

    It was a great company to work for. Great environment great co workers and teams. Great training and good living.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Retail Sales Consultant
    Former Employee - AT&T Retail Sales Consultant

    I worked at AT&T full-time (less than an year)

    Pros

    Good living, great training, the company gives you great uniform allowance great pay.

    Cons

    Time consuming with no social life. It's pretty stressful and they work you pretty hard but it's worth the rewards!

    Advice to ManagementAdvice

    Sales goals were sometimes far fetched but great company to work for.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Awesome job as long as you can handle it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sale Manager in Indianapolis, IN (US)
    Current Employee - Retail Sale Manager in Indianapolis, IN (US)

    I have been working at AT&T full-time (more than 3 years)

    Pros

    The job has a tremendous potential for advancement if you are an exceptional networker and saleperson. The commission structure is very generous if you are able to reach the sometime lofty goals

    Cons

    For a communications company there is sometimes a lack of effective communication from upper management. The priorities are ever changing and sometimes the results you need are not in the best interest of the customer.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    I had a very fruitful and successful career with AT&T

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Operations Manager in San Ramon, CA (US)
    Former Employee - Network Operations Manager in San Ramon, CA (US)

    I worked at AT&T full-time (more than 10 years)

    Pros

    Provides challenges and support. Medical benefits are comparable to the business community

    Cons

    Personal growth in this company wont happen if you dont help or upgrade your qualifications and also need a good mentor to help you go up the management ladder

    Advice to ManagementAdvice

    Reward your good employees and provide support like training, hands-on and formal training

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great growth opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Director in Dallas, TX (US)
    Current Employee - Associate Director in Dallas, TX (US)

    I have been working at AT&T full-time (more than 10 years)

    Pros

    I've had an opportunity to work in two different states (my choice), and 10 different positions since starting here in 2001. Starting in a Retail Store while in college I learned sales and customer experience which helped in management, operations, communications, and HR roles later on. You get out of your career what you put in, and there are serious opportunities for anyone who really wants them.

    Cons

    No real "cons". Of course, if you want to develop quickly you may have to go where the jobs are located. Some are at regional headquarters, others at big hubs in Atlanta and Dallas - but at least those are warm weather locations.

    Advice to ManagementAdvice

    Keep going with the employee development initiatives, and make sure that current employees are able to carve out time to complete the available AT&T University courses and development initiatives.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great experience for a young professional. Learned valuable skills that has helped me throughout my career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Retail Sales Consultant in Nashville, TN (US)
    Former Employee - AT&T Retail Sales Consultant in Nashville, TN (US)

    I worked at AT&T part-time (more than an year)

    Pros

    Ok pay and great discounts

    Cons

    Flexible Hours and Angry customers

    Advice to ManagementAdvice

    To keep your great employees around longer increase pay.

    Recommends
    Positive Outlook
    No opinion of CEO

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