AT&T

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AT&T Reviews

Updated 29 August 2014
Updated 29 August 2014
5,608 Reviews

3.3
5,608 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,601 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty good for a job you can walk into from high school (in 268 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 140 reviews)


Cons
  • Work-life balance is the biggest struggle because of the long retail hours (in 212 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 254 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Unlimited opportunities, if open and willing to accept new challenges.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AT&T full-time for more than 10 years

    Pros

    AT&T, at its core, is full of hard working, committed individuals, who take care of each other and the company.

    Cons

    The company is very Dallas-centric.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Always great customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Bakersfield, CA (US)
    Current Employee - Anonymous Employee in Bakersfield, CA (US)

    I have been working at AT&T full-time for more than 5 years

    Pros

    They have great benefits and the compensation plans are very rewarding. Training is superior as well as the support.

    Cons

    Processes and procedures need to be stream lined.

    Advice to ManagementAdvice

    They are great.

    Recommends
    Approves of CEO
  3. 2 people found this helpful  

    Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Ocala, FL (US)
    Current Employee - Customer Service Representative in Ocala, FL (US)

    I have been working at AT&T full-time for more than 3 years

    Pros

    The money here is great. You get to bid for your schedule that goes by seniority and if you need time off for an emergency you go into your app and take the time off and schedule the hours missed to make up on another day of your choice. Benefits were great but many of them have changed. Great vacation time, personal paid days off, sick time, major holidays guaranteed off, and endless opportunities. You should listen to the people complain and pay close attention to what they are saying. Yes, the expectations are at a high level. Yes, you have a lot of pressure on you, and yes, you have to put up with nonsense at times. You find a job that doesn't require their employees to work hard and they'll be sure to pay minimum wage. You are paid a nice hourly wage PLUS commission AND cash incentives JUST for doing your job. Do what you are asked and you won't have a problem. I promise.

    Cons

    There is a lot of pressure to meet your targets. If you do not like sales don't apply. If you cannot handle constructive criticism almost daily, don't apply. If you do not like helping upset customers, don't apply. Benefits have decreased while profits for the company have increased. I was hired before the changes started.

    Advice to ManagementAdvice

    Listen to the employees and get something done about the lack of communication. There should not be five answers to one question.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great Work Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Representative  in  Houston, TX (US)
    Former Employee - Collections Representative in Houston, TX (US)

    I worked at AT&T full-time for more than a year

    Pros

    great benefits, great people to work with

    Cons

    long hours, not a lot of manager help

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Better than a lot with great benefits and pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant  in  Salt Lake City, UT (US)
    Current Employee - Retail Sales Consultant in Salt Lake City, UT (US)

    I have been working at AT&T full-time for more than a year

    Pros

    Training, keep up to date on technology, great people, the opportunity to grow a customer base that is yours

    Cons

    Way too much micro management

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Educational

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative I  in  Jackson, MS (US)
    Former Employee - Customer Service Representative I in Jackson, MS (US)

    I worked at AT&T full-time

    Pros

    At first, I didn't really grasp importance of the all concepts that I was being taught, but now I realize that this company taught me the foundations of customer service which I carry with me today. I learned how to actively listen to others, ask the right questions, and problem solve issues-all skills that I successfully apply to every job that I have had since. While working in customer didn't work out for me, I am truly appreciative of the foundation that I was given.

    Cons

    Lack room for advancement at the location where I worked.

    Advice to ManagementAdvice

    Offer more chances for advancement.

    Recommends
    Positive Outlook
  8. 1 person found this helpful  

    Huge company with a wealth of resources and opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Financial Analyst  in  Dallas, TX (US)
    Current Employee - Lead Financial Analyst in Dallas, TX (US)

    I have been working at AT&T full-time for more than 3 years

    Pros

    Breadth of operations
    Commitment to employees and their development
    Good work life balance (varies by specific department)
    Encouraged movement across the company

    Cons

    Bureaucracy can be overbearing at times and causes decision-making to be inefficient and lag
    Communication lapses with uncertainty on status of projects and initiatives

    Advice to ManagementAdvice

    Continue with employee development initiatives
    Strive for a flatter organizational structure to allow for quicker decision-making and more efificiency

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Three years as Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative I  in  Bothell, WA (US)
    Former Employee - Customer Service Representative I in Bothell, WA (US)

    I worked at AT&T full-time for more than 3 years

    Pros

    Decent pay, set hours, affordable health care, on-site RNP, required breaks and lunches

    Cons

    Attendance point system, not able to swap shifts, schedule changes have to be bid on

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Great place to start your career in the wireless industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant  in  Indianapolis, IN (US)
    Current Employee - Retail Sales Consultant in Indianapolis, IN (US)

    I have been working at AT&T full-time for more than 3 years

    Pros

    Great opportunity to learn about the wireless industry, and how to achieve great customer service. They have some of the best products and services, and the company is always evolving. Great benefits and discounts for employees.

    Cons

    There needs to be more opportunities to advance in the company for qualified employees. Upper management at times can be very disconnected. Too much micro managing.

    Advice to ManagementAdvice

    There needs to be a better understanding of work and life balance for employees.

    Recommends
    Negative Outlook
    Disapproves of CEO
  11.  

    Flexible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive II  in  San Ramon, CA (US)
    Current Employee - Senior Account Executive II in San Ramon, CA (US)

    I have been working at AT&T full-time for more than a year

    Pros

    On your own time, very flexible

    Cons

    Internal competitions. Uphill battle with tenured employees

    Advice to ManagementAdvice

    Even out playing field for new employees

    Recommends
    Positive Outlook
    Approves of CEO

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