AT&T

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AT&T Reviews

Updated 24 October 2014
Updated 24 October 2014
5,897 Reviews
3.3
5,897 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
2,742 Ratings

Review Highlights

Pros
  • The pay and benefits are pretty impressive for the amount of work that's required (in 298 reviews)

  • Work life balance is fantastic - they never interfere in my free time (in 156 reviews)


Cons
  • However what they don't advertise is the absolutely horrendous work/life balance (in 261 reviews)

  • Upper management will throw store management under the bus to look good to RSC's (in 283 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great benefits lots of training supportive managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - U-Verse Premises Technician in Houston, TX (US)
    Current Employee - U-Verse Premises Technician in Houston, TX (US)

    I have been working at AT&T full-time (less than an year)

    Pros

    Great health and pay benefits over time is endless half of the day is driving

    Cons

    Must be efficient in your services. All a numbers game

    Advice to ManagementAdvice

    Continue to mentor

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    AT&T provided growth and solid pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - MTSO Switch Technician in Pittsburgh, PA (US)
    Former Employee - MTSO Switch Technician in Pittsburgh, PA (US)

    I worked at AT&T full-time (more than 10 years)

    Pros

    Great management, evaluations and movement. Training and growth opportunities were always available when time permitted. Management (at least mine) was a solid team player and steered the workload very well. Everybody knew their responsibilities and requirements.

    Cons

    Due to specific growth, there was often more overtime, on-call and call-out than you sometimes wanted in your life. It seems that they could have kept manning up but at the same time I understand if you're over manned then you have people sitting idle. Plus, better to pay a few more than more less.

    Advice to ManagementAdvice

    Overall, I suppose work-life balance and time-off was equaled based on the project loads.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Great benefits and job security.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Contract/Sourcing Specialist in Austin, TX (US)
    Current Employee - Senior Contract/Sourcing Specialist in Austin, TX (US)

    I have been working at AT&T full-time (more than 8 years)

    Pros

    AT&T is the biggest communication company and is the leader in technology.

    Cons

    Company is so big that departments have a hard time talking to each other.

    Advice to ManagementAdvice

    Take care of the team so that the mission takes care of itself

    Approves of CEO
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  5.  

    AWESOME

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    Great Pay, easy job, great perks including discounts on all products and services

    Cons

    long shifts, retail hours, lots of standards because the company has there hands in a little bit everything

    Recommends
    Positive Outlook
  6.  

    It wasrewarding.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer
    Former Employee - Network Engineer

    I worked at AT&T as a contractor (more than 3 years)

    Pros

    Got a chance to learn many tools.

    Cons

    Too many levels of management .

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great pay great job and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant in Amarillo, TX (US)
    Current Employee - AT&T Retail Sales Consultant in Amarillo, TX (US)

    I have been working at AT&T full-time (more than 3 years)

    Pros

    The pay is great, promotion is not to hard takes a bit of time I.e. 1-2 years, unionized and very close relationship

    Cons

    Its a sales environment so numbers are a big thing write ups can be thrown around to threaten employees to hit numbers sometimes I feel like I can just be replaced if I don't perform

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good company, great benefits, co workers questionable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Baton Rouge, LA (US)
    Former Employee - Technical Support Representative in Baton Rouge, LA (US)

    I worked at AT&T full-time (more than an year)

    Pros

    Great benefits they had a gym and great discounts. great training the trainers were very nice, knowledgeable and approachable. Pay was decent as well.

    Cons

    Hours are sometimes super late at night. Always in the phone. Some of the co workers I had in training were very un professional and rude.

    Advice to ManagementAdvice

    Watch out for these bad seeds they kill moral.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    GOOD

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant in New York, NY (US)
    Current Employee - Retail Sales Consultant in New York, NY (US)

    I have been working at AT&T full-time (more than an year)

    Pros

    Health, union and work benefits

    Cons

    Hours could be a little challenging in regard to work-life balance

    Advice to ManagementAdvice

    All Politic

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    If you can sell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Grayson, KY (US)
    Former Employee - Customer Service Representative in Grayson, KY (US)

    I worked at AT&T full-time (less than an year)

    Pros

    Not hard work, great if you love talking to people, desk job, office environment, good pay

    Cons

    Not good if you can't sell to people, you can get tired of sitting, they demand to much of you sells wise

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  11. 8 people found this helpful  

    Awesome! Very positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Retail Sales Consultant
    Current Employee - AT&T Retail Sales Consultant

    I have been working at AT&T full-time (less than an year)

    Pros

    1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line.

    Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them.

    Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

    Cons

    The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well.

    Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

    Advice to ManagementAdvice

    Let your team members know you appreciate their hard work and dedication and with out them, they wouldn't have customers.

    Recommends
    Positive Outlook
    No opinion of CEO

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