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AT&T Wireless
3.0 of 5 1,075 reviews
www.wireless.att.com Atlanta, GA 5000+ Employees

AT&T Wireless Reviews

Updated Jun 17, 2013
All Employees Current Employees Only

3.0 1,073 reviews

                             

57% Approve of the CEO

AT&T Wireless President and CEO Ralph de la Vega

Ralph de la Vega

(655 ratings)

52% of employees recommend this company to a friend
1,075 Employee Reviews
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Workplace

Anonymous Employee (Current Employee)

I have been working at AT&T Wireless

ProsGreat environment to work at

ConsI think pay can be more aggressive

Advice to Senior ManagementKeep up the great work helping to make workplace an enjoyable environment

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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RSC

Retail Sales Consultant (Current Employee)
Chicago, IL (US)

I have been working at AT&T Wireless part-time for more than a year

Prospay and access to new technology

Conspay is getting worse, want you to sell to many products

Advice to Senior Managementteach more team building and focus on building better ppl than just robots that produce.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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A Good Job To Have

Retail Sales Representative (Current Employee)
Indianapolis, IN (US)

I have been working at AT&T Wireless full-time for more than 3 years

ProsMoney, Benefits, PTO are very good

ConsHours are long and it is very Micromnaged

Advice to Senior ManagementDon't micromanage so much

Yes, I would recommend this company to a friend

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Great place to work!

Retail Sales Consultant (Former Employee)
Houston, TX (US)

I worked at AT&T Wireless full-time for more than 3 years

ProsFull time employees work a lot of hours, but the compensation is great! You can also work your way up the ladder if you are a great salesman! Training is also fun, because it's paid and you meet some really great people....also you can't beat the employee phone plan and the insurance is good too!!

ConsWork lots of hours, high expectations in sales, and you are on your feet for a while....

Advice to Senior ManagementHigher cooler people! Get rid of or promote store manager that have not been a salesman in the last 4 or 5 years, they are too out of touch with reality.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Good company - atmosphere of the 80s

Site Acquisition (Current Employee)
Boca Raton, FL (US)

I have been working at AT&T Wireless full-time for more than a year

ProsFriendly people, a lot of learn about the industry, growing industry with good prospects, pays well especially if you are a contractor and got your own firm. hint hint

ConsNot well organized, a lot of bias work just to meet HQ targets. no proper introduction of new employees - you were supposed to find out everything on your own, management can be silly at times where they limit your tasks and expect you to take initiatives on your own

Advice to Senior ManagementFocus more on what is relevant

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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A somewhat worthwhile experience working as an outside contractor

Senior QA Consultant (Current Employee)
Austin, TX (US)

I have been working at AT&T Wireless as a contractor for more than a year

ProsEmployees (including contractors) do get to potentially work with new or existing technologies and can thus definitely apply and/or expand skills in these technologies. Integration with contractors is relatively seamless (with a few exceptions) and there isn't much bureaucracy regarding the handling of outside contracts.

ConsVery political. Management tends to prefer favorites and thus can be very resistant to outside suggestions for change (improvements/efficiencies) to existing processes or new technologies. Groups are not always in sync with each other regarding the overall mission. And when combined with favoritism and politics, this can lead to intra-group conflicts and breakdowns in group communication. This can ultimately lead to employee dissatisfaction if the employee happens to be on the "losing side".

Advice to Senior ManagementBe more open to outside ideas and processes from employees/contractors/consultants with previous experience outside of AT&T Wireless. Do not always treat these outside ideas/processes as a "threat" to the existing processes. Groups should be arranged so that they work together rather than against each other.

Yes, I would recommend this company to a friend

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Good

Retail Sales Representative (Current Employee)
Searcy, AR (US)

I have been working at AT&T Wireless full-time for more than 3 years

ProsPay and Benefits are good

ConsManagement is really really bad

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Not easy, not hard.

Assistant Manager (Former Employee)
Oak Park, IL (US)

I worked at AT&T Wireless full-time for more than 3 years

ProsPay, for no degree
Benefits
Opportunity
Prestige
Fringe benefits

ConsLots of : quotas, rules, tracking and politics

Yes, I would recommend this company to a friend

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Great Experience

Sales Consultant (Current Employee)
Orlando, FL (US)

I have been working at AT&T Wireless full-time for more than 3 years

ProsAT&T Really knows how to train their reps to be the best they can be. Giving them all the tools they need to do a great job

ConsContantly changing enviorment can be stressful

Advice to Senior ManagementKeep up the good work

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Sales

AT&T Retail Sales Consultant (Current Employee)
Los Angeles, CA (US)

I have been working at AT&T Wireless full-time for more than a year

ProsGet to work with technology.

ConsLong hours. Low pay. Be expected to work weekends and sometimes deal with rude customers who think they know everything but don't.

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