Ace Hardware

  www.acehardware.com
  www.acehardware.com

Ace Hardware Reviews

Updated 22 October 2014
Updated 22 October 2014
250 Reviews
3.7
250 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ace Hardware President and CEO Ray A. Griffith
Ray A. Griffith
105 Ratings

Review Highlights

Pros
  • you learn a lot about home improvement and retail (in 14 reviews)

  • Good values and very positive with respect to work life balance (in 8 reviews)


Cons
  • I only received minimum wage throughout the entirety of my employment (in 11 reviews)

  • Long hours and chaotic schedule (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Excellent job at an excellent place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Cave Creek, AZ (US)
    Current Employee - Cashier in Cave Creek, AZ (US)

    I have been working at Ace Hardware part-time (more than an year)

    Pros

    Employee discount, wonderful and friendly coworkers, coworkers always ready to help you out if you need it, friendly customers, great management, easy-going job, flexible hours, no late nights, the company is able to give a good sense of company between each ace store in the country, good training, if you work hard and show responsibility and commitment you are able to move up as manager or similar

    Cons

    endless watching of videos for training, cashiers seem to be stuck at the front all day with not much to do if it's a slow day

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Ace Hardware has some very friendly staff and is flexible with hours for part time students.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Renton, WA (US)
    Former Employee - Sales Associate in Renton, WA (US)

    I worked at Ace Hardware part-time (more than 3 years)

    Pros

    -Pay increase yearly while working part time
    -friendly coworkers
    -never worked longer than scheduled

    Cons

    -area worked in was bad
    -old customers are grumpy/smart alec

    Advice to ManagementAdvice

    recognize the success of the store and award the hard workers

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    My experience at Ace Hardware was a fun and a health environment, it was spectacular.

    Former Employee - Cashier in Benton, IL (US)
    Former Employee - Cashier in Benton, IL (US)

    I worked at Ace Hardware part-time (less than an year)

    Pros

    Ace Hardware is a fun and exciting place to work at. Every day there is a new adventure, as you can say. The customers were nice and always had something new and exciting to say. It was very easy to get along with everyone. They're very cheerful and happy coworkers, and I am glad to say that I was an employee at Ace Hardware The Helpful Place.

    Cons

    One of the challenges of working at Ace Hardware is some days, like Saturdays, was the busiest days of the week. Trying to make the popcorn for the customers and trying to take care of customers at the same time. You have to be fast and careful at the same time. When the time goes by it gets easier.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Good work and best benefit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Capital Strategic in Jakarta (Indonesia)
    Current Employee - Human Capital Strategic in Jakarta (Indonesia)

    I have been working at Ace Hardware full-time (more than an year)

    Pros

    have a good environment, culture and competitive compensation

    Cons

    leadership, time management, persistence, analytical thinking

    Advice to ManagementAdvice

    More sharing about knowledge and business growth

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great morale and lives up to the name "the helpful place"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Glastonbury, CT (US)
    Former Employee - Sales Associate in Glastonbury, CT (US)

    I worked at Ace Hardware part-time (more than 3 years)

    Pros

    There was a caring atmosphere upheld, and co workers really care about each other. Lets the employees learn all aspects of the store and become a jack of all trades.

    Cons

    Its pretty demanding for a sales associate. Long hours and chaotic schedule. Management was not too worried about giving anyone too many hours, so employees could end up being really overworked.

    Advice to ManagementAdvice

    Maybe just paying attention to employee needs as far as time off and breaks.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Had a great time working here.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ace Hardware

    Pros

    Flexible schedule. It was always nice being able to adjust my schedule based on my college classes to make sure I always could work at least a few hours.

    Cons

    The pay is not the best. I was paid barely over minimum wage. Which was fine while I went to college, but a little bit more would have been nice.

  8.  

    Manager Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Ace Hardware full-time (more than 10 years)

    Pros

    Friendly environment. Lots of training possibilities. Something new every day. Lots of different areas of expertise. High level of community involvement.

    Cons

    Long hours. Poor HR support.

    Advice to ManagementAdvice

    Create a better HR department.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great place to work

    Current Employee - Department Manager in Oak Brook, IL (US)
    Current Employee - Department Manager in Oak Brook, IL (US)

    I have been working at Ace Hardware full-time (more than 5 years)

    Pros

    On average, hours are very reasonable and managers are reasonable.

    Cons

    Advancing in the company at a higher level could be challenging as people tend to stay with Ace...it is not uncommon for people to have worked here 25+ years.

  10. 2 people found this helpful  

    Decidedly mixed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Iowa City, IA (US)
    Former Employee - Sales Associate in Iowa City, IA (US)

    I worked at Ace Hardware full-time (more than an year)

    Pros

    Small locally owned neighborhood store. People were allowed to bring in their dogs.

    Cons

    understaffed, more work than mere mortals could handle. Store was overstocked, cluttered, impossible to keep clean or even marginally tidy. The manager was a compulsive workaholic which meant he was too busy to bug us. He'd assign a task and then disappear, leaving us to do our work without undue interference. The assistant manager was the opposite, a totally disorganized micromanager and a real pain in the neck.

    Advice to ManagementAdvice

    The last time I was in the store, the place had done a complete 180. The store owner had fired the manager, took over his job, cleaned out the overstock, and apparently got the more obnoxious employees under control.
    At this point no advice.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Good, but hard to deal with management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Germantown, TN (US)
    Former Employee - Sales Associate in Germantown, TN (US)

    I worked at Ace Hardware part-time (more than an year)

    Pros

    Easy to learn the ins and outs of the job. Cash register was easy to run. Nice to help customers with many aspects of home improvement

    Cons

    Bad management. Very low pay for new hires. Not the nicest people to work for. No flexibility on taking time off. Scheduling was a nightmare

    Advice to ManagementAdvice

    Office culture and better clock-in/clock-out system

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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