Aetna

  www.aetna.com
  www.aetna.com

Aetna Reviews

Updated 22 November 2014
Updated 22 November 2014
582 Reviews
3.1
582 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
284 Ratings

Review Highlights

Pros
  • Fast paced environment; flexibility for work at home; opportunity for advancement (in 116 reviews)

  • so far more paid time off as well as more emphasis on work/life balance (in 42 reviews)


Cons
  • Aetna used to be focused on employee satisfaction and work life balance (in 27 reviews)

  • Each year's health insurance costs more with lesser benefits and higher deductibles (in 31 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 14 people found this helpful  

    Repeatedly bullying/threatening by manager - because of telecommuting HR response is "she said/you say"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Burlington, MA (US)
    Current Employee - Anonymous Employee in Burlington, MA (US)

    I have been working at Aetna full-time (more than 8 years)

    Pros

    interesting work, larger positive enterprise direction and positive contributions in changing healthcare environment

    Cons

    health benefits have large out of pocket expenses, Aetna student health management is a robust entrenched high-school styled clique who protect each other even when appallingly unprofessional behavior is perpetuated by its clique. Telework status and attempting to deal with these multi-year, multiple team members subjected to bullying, threatening and verbal abuse are met with no success with HR who chalks it up to "no one overheard so who are we to believe" and ends up siding with the manager regardless of a lengthy documented history of verbal abuse of staff assigned to them.....flat out disgusting behavior in the 21st century......time for Aetna to wake-up to its middle management problems.....starting with student health division....do not accept a position working there for Susan Pearson - it is the reason i left a couple of years ago...

    Advice to ManagementAdvice

    address bullying and establish better HR management of reported verbal assaults/threats/bullying for telework employees because currently it is simply dismissed as "unable to prove" and employee is put right back into powerless position to allow bullying/threatening to reoccur along with retaliation on a daily basis.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Aetna is a good place to work

    Current Employee - Outreach Coordinator in Newark, DE (US)
    Current Employee - Outreach Coordinator in Newark, DE (US)

    I have been working at Aetna full-time (more than 3 years)

    Pros

    Leadership promotes individuality and upward mobility

    Cons

    Salary does not always match skill set.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Excellent employer with integrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Manager in Hartford, CT (US)
    Current Employee - Customer Service Manager in Hartford, CT (US)

    I have been working at Aetna full-time (more than 10 years)

    Pros

    Very strong corporate values
    Intent to make healthcare better and easier
    Teleworking opportunities

    Cons

    Recent repeated change in operational senior leadership in the past two years
    Work life balance

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great place for opportunities if interested in work outside job role.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Chicago, IL (US)
    Former Employee - Project Manager in Chicago, IL (US)

    I worked at Aetna full-time (more than 10 years)

    Pros

    Very flexible work environment. Leadership can be very supportive of employees. Really liked the casual telework option which allowed me to work from home and the office as needed.

    Cons

    Politics...can be advantageous if you like to dabble in it. Can be a huge disadvantage if you steer entirely away from it. Not unusual in a large organization.

    Advice to ManagementAdvice

    Please consider improving on feedback for internal employee job changes. As employees go through the internal application process, it would be very considerate if the HR recruiter could actually provide feedback when asked for it. 9 times out of 10-no response is ever provided. How can an employee expect to improve their internal search without feedback?

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Very pleasant people to work with!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL (US)
    Current Employee - Anonymous Employee in Chicago, IL (US)

    I have been working at Aetna full-time (less than an year)

    Pros

    Mark's take on family time being very important and taking PTO.

    Cons

    Not enough work station space for new hires and that may leave a bad first impression on the company as a whole. No toilet seat covers or bathroom deodorizers in place!

    Advice to ManagementAdvice

    Consider having team building activities and outings for your employees. It's very important to get to know your colleagues and leaders in a different setting that's more relaxed and can unwind.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    the company is ok, not the best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Aetna full-time (more than an year)

    Pros

    ther are verygood benefits and incentives

    Cons

    the manement is set up with micromanagement

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Enjoyed my time as an intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Security and Policy Education in Hartford, CT (US)
    Former Employee - Security and Policy Education in Hartford, CT (US)

    I worked at Aetna as an intern (less than an year)

    Pros

    Flexible work schedule, even as an intern I was given the option to set up my work schedule, I was given a company laptop which sometimes allowed me to work from home as an intern. Attended high level meeting with executive and enjoyed the work environment. I had coworker all over the country who we corroborated via phone and Webex meeting.

    Cons

    the cubicle can get really boring that you might fall asleep easily.

    Advice to ManagementAdvice

    I had a great manger wish the keep up with the good work

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Technical Specialist in East Newark, NY (US)
    Current Employee - Applications Technical Specialist in East Newark, NY (US)

    I have been working at Aetna full-time (less than an year)

    Pros

    401K, and I truly can't think of anything else.

    Cons

    The people that have been there for a long time are partial and bias. They only celebrate their special occasions. If one if them have an issue with you all of them jump on the bandwagon and stop speaking. The supervisors are lazy and do little of nothing. They act like they are some kind of big wigs and you mean nothing unless you are kissing up to them. They promote their friends and buddy's. They talk to you any kind of way and expect for you to take it with a smile and when you complain about it they make up an excuse lke its a culture difference or he's young or she's just trying to understand you. They have lied abut everything from the pay up to when you will be allowed to work from home. They just say it's a freeze on everything and when you call human resources they say it's up to your department. Its pathetic and insensitive.
    They should all be ashamed of themselves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    One of the best places to ever work!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in New York, NY (US)
    Former Employee - Account Executive in New York, NY (US)

    I worked at Aetna full-time (more than 3 years)

    Pros

    The company is an awesome company the people are great. The pay is OK not the best. There are no micro managers

    Cons

    Some on the company politics they all have them.

    Advice to ManagementAdvice

    Give some of the entry level taken a chance and the company would do ten time better!

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    if you like living in a cube this is the job for you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Newark, DE (US)
    Former Employee - Anonymous Employee in Newark, DE (US)

    I worked at Aetna full-time (more than 3 years)

    Pros

    close to home. vacation days

    Cons

    too many cooks in the kitchen or too many chiefs not enough indians

    Advice to ManagementAdvice

    put yourself in the shoes of the people that work for you always.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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