Amazon.com

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Amazon.com Reviews

Updated Jul 26, 2014
All Employees Current Employees Only

3.3 3,276 reviews

85% Approve of the CEO

Amazon.com Chairman, President, and CEO Jeff Bezos

Jeff Bezos

(2,283 ratings)

64% of employees recommend this company to a friend

Review Highlights

Pros
  • Good opportunity to learn a lot in a particular area of software development(in 101 reviews)

  • Density of talent: Some really smart people spoiling their careers here(in 306 reviews)


Cons
  • Company is not at all sorry to screw people's work-life balance for itself to excel(in 540 reviews)

  • There is literally no work life balance inside this company(in 125 reviews)

3,276 Employee Reviews
Relevance Date Rating
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Brilliant people and no life

    Quality Assurance Engineer I (Former Employee) Cambridge, MA (US)

    ProsAmazon will teach you a lot. You'll be around brilliant people all day and are bound to learn something new from them, even if you pick it up by osmosis.

    The things you do are likely to ship. Not everything does; as with every company, some projects get canned or put on hold indefinitely, but most things move pretty quickly. Even if your particular project never sees the light of day, it's likely that some of the things you did will get repurposed.

    You'll have a pretty good idea of where you fit into the machine based on your job title and the people around you. This isn't the sort of place where you're going it alone and everyone is siloed off; there are literally thousands of people who can answer questions or collaborate.

    If you meet or exceed "the bar", you will be recognised to a degree. In most cases, effort in equals reward out.

    Being so process-heavy can actually be a blessing in disguise as resources are always available for any problems you might run into and things are fairly well-documented.

    Amazon gets things done and one of the key values is having a backbone -- you're expected to stand your ground if you disagree. This lends itself extremely well to things like eliminating code debt and keeping things moving; there's no groupthink. It can sometimes become a little bit adversarial, but it's not a big issue and is a small price to pay for the advantage it gives the organisation. For a huge company, it's outright nimble.

    Everything is data-driven, which I'll also mention in the Cons section. As a pro, though, if you have the data to back it up, you'll be able to get what you want. Additionally, your performance is measured with data-driven metrics, so your review shouldn't come as a surprise -- good or bad.

    ConsI hope you took pictures of your work-life balance while you had it, because it's gone the second you step in the door. If you're not in the office until 2 in the morning some nights, you're probably not meeting the bar. This is an unfortunate fact.

    Salary is average, perks are nil, and bureaucracy is outrageous (though you have to expect the latter in a company of 89,000 people).

    "The bar" is either something you stand on or it hangs over your head. Not "raising the bar" means you're toast eventually. Amazon has a monumental turnover rate; most people will give up after a year.

    Office politics happen, largely in the form of needing to suck up to the right people in order to be heard and having to manipulate colleagues to get them on your side. Again, fairly common in an organisation this big.

    Everything is data-driven. You can't go on instinct or gut feeling; if you don't have the data, you don't have an argument. Your experience means nothing if you don't have data to back it up.

    If something comes down from Jeff, people drop everything in order to kowtow -- which would be fine if it wasn't completely inconsistent with Amazon's stated values. You might lose your job for daring to argue with the decisions of a hypercompetent genius from Mars, but if you want to be consistent with having backbone, that's a chance you have to take. The fabled "question mark emails" mean someone's not sleeping for the next two weeks.

    Advice to Senior ManagementI know Jeff is a visionary-slash-juggernaut, but he is not omniscient and sometimes questioning his judgment is a good thing, even if it's just to suss out why something is being done a certain way.

    Your people are people, not cogs. Your turnover rate is abysmal; start with fixing the work-life balance and you'll see your turnover rate improve.

    Treat your warehouse employees better; if they collapse, you collapse.

    Offices that aren't Seattle shouldn't be second-class citizens. Give them the same or similar perks where it's possible; otherwise you start to breed resentment.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Finance is an afterthought

    Financial Analyst (Current Employee) Chattanooga, TN (US)

    ProsSmart people; Solid pay when factoring in restricted stock units

    ConsIronically, information systems are bolted together with no coherence...just one-off solutions that get rolled out company wide.

    Advice to Senior ManagementInvest some capital in professional information systems

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Amazon culture

    SDEII (Current Employee) Beijing, Beijing (China)

    ProsGood business future, good infrastrcture for developer.

    Consbureaucracy from managers and bad habit to evaluate what's a good engineer

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Pros and cons working here however undervalued

    Anonymous Employee (Current Employee)

    ProsYou will learn something new everyday. You will meet some great people that are very smart.
    Pay is better than average and if you are promoted up a level there is a significant jump in pay although much is awarded through stock

    ConsOverworked and undervalued.
    poor experience with management. A little favoritism will be found.

    Advice to Senior ManagementShow appreciation to your salaried and hourly support roles
    High Turnover should tell you your doing something wrong

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Customers first, Employees fifth

    Fulfillment Associate (Current Employee) Petersburg, VA (US)

    ProsIf you work as a picker or stower, this job can give you a great workout. The people are mostly very friendly and approachable and it is customary to engage in a little chit-chat in order to maintain sanity. Full-time permanent employees get lots of chances to take time off including paid time and the dress code is very liberal.

    ConsWhile some days can be worse than others, the work is generally extremely monotonous. Burnout is inevitable. The atmosphere on the floor and get lonely and at times depressing as it seems that no one really wants to be here. The rules tend to be hypocritical (you can actually be stopped for moving too fast) and only emphasize how dumb and devoid of intellect this job is.

    Advice to Senior ManagementDon't treat your employees like robots. Music should be played more often to ease the monotony.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Sweet and Sour

    Warehouse Associate (Current Employee) Phoenix, AZ (US)

    ProsThere are many opportunities to grow with the company and they like crazy ideas and embrace difference so it never feels stiff to work there. There is monthly profit sharing, yearly stock and benefits on day one.

    ConsThey seem to hire alot of college grads and older military, this is not a bad thing per say but when they are brought on to manage and have no experience in the warehouse or even in management then not only do they not get the respect but also there is tension and resistance to follow. This makes it hard on everyone and its worse when there is to many of these chiefs.

    Advice to Senior ManagementStop looking at your computer all day and see what's going on once and a while.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Kindergarten Culture

    Customer Service Associate (Former Employee) San Francisco, CA (US)

    ProsWorking from home is always pretty nice

    ConsNo benefits for work at home employees unless you've been working there a year. The pay is extremely low too. The least amount of money I have ever made as a CSR.
    Be prepared to do tons of homework and deal with system issues. There are so many contradicting instructions on how to do things that many people will not know what to do. Their VPN is awful and takes so long to connect you have to log in 15 minutes before.
    As far as the training, you will be treated like a nubie and sometimes a moron. If anything goes wrong, you will be chastised and reprimanded like a child. Impatience is prevalent there so you better be on the ball and you better pray your system works because they will call you out to humiliate you. Also, nothing is ever their fault, ever. You will be the one to blame and they will call you a liar if anything happens. You have to keep track of everything you do at all times. That means screenshots, calling IT even for stupid issues you can solve yourself. Some of the supervisors are arrogant and don't take any responsibility for anything. I had to scream lawyer to get them to cooperate with me.
    This may be good for beginners in customer service just learning the ropes of working from home but it's not for experienced CSR's and tech support agents. You will be confused and irritated.

    Advice to Senior ManagementShow more respect for people. Don't treat people like morons and never call anyone a liar. This advice comes from a former CSR trainer and supervisor.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

    3 people found this helpful  

    Imbalance work-life; super frugal; customers and then products are more important than employes' lives

    Software Development Engineer II (Current Employee) Seattle, WA (US)

    ProsInteresting projects; lost of technical challenges;

    ConsSuper frugal; can be mean; working space is small; you will need air to breath; PCs, keyboards, monitors, mices are low-quality and cheap things; You have only 1 monitor for working only. Even coffee cups don't have lids or insulators. Managers ask you about your progress on projects all over the time.
    High bar-raiser, difficult promotions

    Advice to Senior Managementwords to reduce frugality. care more about personal and family lives.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Area Manager

    Amazon Area Manager (Current Employee) Chester, VA (US)

    ProsNice pay. Work in teams of some of the most brilliant minds you will ever meet. You will work on the most innovative projects within the industry and company. Great support from software engineers. Operations is still main focus of company so you can come up with the ideas to make a difference and receive the support you need to get the job done and improve efficiency and reduce costs.

    ConsLong hours. Nights and weekends. Heavy turnover. No respect for your personal life. Lots of old school military hires into management. College grads beware.

    Advice to Senior ManagementSay thank you everyone every once and a while to lower level management. Need to work on manager support, manager recognition, and most of all, manager development. Tough first job out of college.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Work

    Anonymous Employee (Former Employee)

    ProsGood company to work for.

    ConsWork/life balance rough during peak season.

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