American Water

www.amwater.com
Employer Engaged

American Water Reviews

Updated 24 February 2015
Updated 24 February 2015
96 Reviews
2.9
96 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Water CEO Susan Story
Susan Story
11 Ratings

Review Highlights

Pros
  • They have pretty good benefits and if you are into brown nosing and cloaking the truth, you will go far (in 12 reviews)

  • great benefits, good education program for employees (in 7 reviews)


Cons
  • Work life balance out of sync, vacation time ridiculous, unless you spent 20 years with the company (in 6 reviews)

  • Career advancement opportunities (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Just okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Water

    Pros

    Good pay, benefits are competitive.

    Cons

    Staffed reduced significantly in recent years. Budgets are quite small with little room for training and development. Not very progressive in terms of work time flexibility, innovation and programs that inspire people. People are not motivated.

    Advice to ManagementAdvice

    Invest in your people. Listen to their ideas and develop their talents to grow the company.

    Doesn't Recommend
  2.  

    No Respect for Work Life balance in the IT department.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water

    Pros

    If you like wearing many hats within an organization, you will do it here. They pay pretty well and have pretty good benefits.

    Cons

    Based on the pro, be ready to have ridiculous timelines to meet when trying to pick up your new responsibilities. They just went through a re-org and cut 40 people. So IT is running extremely thin.

    Also, since they pay you fairly well, they think they own all of your time including after hours.. Its more normal to work 60+ hours a week then it isn't.

    Advice to ManagementAdvice

    Respect your employees and clean house on the people that don't know what they are doing. You just cut the top performers in IT. I hope you find a new group of good talent to help you as you move on.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Was good til It was bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Voorhees, NJ (US)
    Former Employee - Analyst in Voorhees, NJ (US)

    I worked at American Water full-time (more than 5 years)

    Pros

    Work from home twice a week. Decent salaries. Management is pretty consistent: paper pushers and routines more important than results.

    Cons

    Lots of family-protected jobs in ITS.

    HR is pathetic.

    Advice to ManagementAdvice

    CIO: a LOT less stories about your stupid dogs, and working on your jokes.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Transfering Water Lines To Commercial & Residential Clients. Utilty B Tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Utility B Tech in Bethel Park, PA (US)
    Former Employee - Utility B Tech in Bethel Park, PA (US)

    I worked at American Water

    Pros

    Enjoyed Working With Others, And In Outdoors With Clients,Great Outdoors.

    Cons

    Learned New Trades & Skills Each Day.

    Advice to ManagementAdvice

    Great Supervisors & Management To Be Around.

  6. 2 people found this helpful  

    I have been working at American Water full-time (more than 8 years)

    Pros

    Pay and benefits are good. There is opportunity for advancement--especially now that many career folks are retiring. Locations throughout the U.S. Providing an opportunity to move.

    Cons

    Working long hours, little resources and very lean staff is the norm. Many big changes over the past 10 years leaves little room for employees to get traction and make progress on the latest change before moving on to the next one.

    Advice to ManagementAdvice

    Learn from mistakes, value the people that work tirelessly for the company. Truly look at how employees are treated and how it has made them feel that they are not valued--but the stock price is.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Good company for experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Water full-time (more than 8 years)

    Pros

    The company offers decent compensation and benefits. The tuition reimbursement process is easy to use and the reimbursements are paid quickly.

    Cons

    There seems to be a lack of focus at times. Also, there are quite a lot of restructures and realignments. It's difficult to keep track of who is handling certain functions.

    Advice to ManagementAdvice

    Be sure to listen to your employees and bring them in on decisions regarding realignments. The employees are the ones on the front lines and have a direct impact on the business.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Very poor place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Water

    Pros

    Benefits are good everything else stinks.

    Cons

    Unsafe environment, safety is more for show than to protect employees. Favoritism is rampant. Very disorganized. Management spend too much time look at spreadsheets and not enough time looking at what is really going on.

    If you like to kiss butt this is the place for you.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Ok company. Bottom line comes before employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Service Technician in Kokomo, IN (US)
    Former Employee - Field Service Technician in Kokomo, IN (US)

    I worked at American Water full-time (more than 5 years)

    Pros

    Good benefits. Nationwide career movement. Career advancement. Good safety training. Pay is pretty good. Have new vehicles for the field workers to drive.

    Cons

    Decisions are made by someone hours and hours away who has never done your job. They micromanage...you have to detail every minute of your day. They hold grudges

    Advice to ManagementAdvice

    Loosen the tie and give the workers more freedom.

    No opinion of CEO
  10. 1 person found this helpful  

    Great at recognizing talent, fails at developing and keeping talent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager
    Former Employee - Senior Manager

    I worked at American Water full-time (more than 3 years)

    Pros

    great benefits, decent salaries, flexibility in the workplace

    Cons

    no training, dysfunctional work culture, confusing organizational changes, unaccountable employees who drag down office morale who are never dealt with, work/life balance

    Advice to ManagementAdvice

    Focus on training and developing employees; shed the dead weight

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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