AppFolio Reviews

Updated 28 October 2014
Updated 28 October 2014
35 Reviews
4.1
35 Reviews
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Brian Donahoo
23 Ratings

Employee Reviews

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  1.  

    Amazing Company, Ton of Career Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Success Manager
    Current Employee - Customer Success Manager

    I have been working at AppFolio full-time

    Pros

    The leadership team does a great job of instilling a strong company culture. It is a very positive, open environment and everyone is very welcoming. You immediately feel like a member of the family and make new friends that extend beyond work. We are incredibly spoiled with food, fun AppFolio gear, fitness, happy hours, company parties & contests. There is never a dull day at the office.

    In addition to the great atmosphere, it's exciting to be a part of a company that is growing so quickly. Every year we establish company initiatives that actually get implemented and completed. This is awesome to be a part of and gives you a sense of accomplishment. Our strong leadership team knows how to effectively lead each department and keep everyone in line with company goals. I feel honored to learn from the managers above me, there is a lot to learn for those early on in their careers.

    New employees also have the plus of a strong benefits packet. For the entry-level positions, it's rare to find a company that offers PTO (and a lot of it) & full healthcare coverage from the start. For the Services department, you have the option for a promotion after 6 months, that is unheard of at most companies! Overall I have nothing to say but great things and am excited to see what's to come.

    Cons

    I have no complaints. As a member of the Services department and Customer Success team, I feel the complete opposite of most of the other listed cons. Our department has the most promotions and team growth of any department, month over month. Experienced Services members also have the opportunities to move into other teams and departments which allows for further career advancement. Customer service is not an "easy" job, but any candidate just looking for a resume builder should find elsewhere. You'll quickly find that “easy” is boring and has less pay off long-term. AppFolio is a great company for motivated people looking to work hard and do their part to contribute to a growing company. Promotions and raises aren't given because of length of employment, they are something earned. I appreciate this at AppFolio because it allows the motivated employees to be rewarded for their hard work and stand out at the company. For new hires right out of college, it's best to understand that you need to work hard and be patient in the working world (one year at a company is not that long!!!). Promotions are earned and there is plenty of opportunity for them at AppFolio.

    Advice to ManagementAdvice

    Keep doing what you're doing!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Career opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Customer Success Manager in Santa Barbara, CA (US)
    Current Employee - Associate Customer Success Manager in Santa Barbara, CA (US)

    I have been working at AppFolio full-time (less than an year)

    Pros

    The company is growing extremely fast and all departments are growing

    Cons

    customer success does not provide many career advancement opportunities

    Advice to ManagementAdvice

    recognize your talent before you loose it

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great place to hone engineering skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AppFolio full-time (less than an year)

    Pros

    Supportive environment. Engineer-friendly culture. Smart coworkers with varied backgrounds. Great place to hone your engineering skills. Santa Barbara is more fun than I expected (even for single people). Most of all, I like how the company believes in getting everyone in touch with customers.

    Cons

    Growing-up pains. Product feels outdated and incomplete for seven year old company. Goals too high level to be translated by engineers. Too many cooks in kitchen, and too many meetings. Progress feels slow.

    Advice to ManagementAdvice

    Figure out how to harness the full potential of the engineering team to deliver a great product.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    One of the happiest places to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AppFolio full-time (more than an year)

    Pros

    - amazing work environment
    - even more amazing people
    - strong core values
    - genuine interests in doing what's right
    - innovative, fast paced
    - well stocked kitchens

    Cons

    - growing pains
    - type of growth

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good company to start your off in the industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Goleta, CA (US)
    Former Employee - Software Engineer in Goleta, CA (US)

    I worked at AppFolio as an intern (less than an year)

    Pros

    Very patient and helpful mentors, you will learn a lot. Appfolio can help you build up all the development skills quickly. The office uses open-ended design (just like Facebook), it's easy to ask for help; and all the other employees are very willing to help you.

    People here are passionate and with a sense of humor, we are always laughing around.

    Tons of snacks and drinks and fruits in the kitchen. You will never get hungry at work.

    Cons

    The salary is about average. Considering the light work load, it's decent enough.
    Goleta and Santa Barbara is a boring place, you need to drive 2 hours to reach LA.

    Advice to ManagementAdvice

    Keep up the good work in sales and marketing. Consider raising the salary to attract more smart people.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great Company, great leadership and great oppertunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Implementation Manager in Santa Barbara, CA (US)
    Current Employee - Implementation Manager in Santa Barbara, CA (US)

    I have been working at AppFolio full-time (more than an year)

    Pros

    If you are motivated to get experience and have opportunity for advancement, Appfolio is a great place to work at. The company is always growing looking to promote talent from within. They offer great training and a great opportunity to get hands on experience doing something that matters. To top if off, the senior leadership has created a great company atmosphere and set the company up to be very successful long term.

    Cons

    Nothing bad to say. Appfolio is a fast pace and growth minded company. If you do not mind showing up to work and giving your best, there are no cons. However if you are looking for a clock in/out job allowing you to coast, its not the place for you. The company rewards hard work and talent.

    Advice to ManagementAdvice

    Keep doing what you are doing.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Awesome Place to Work!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Implementation in Santa Barbara, CA (US)
    Current Employee - Implementation in Santa Barbara, CA (US)

    I have been working at AppFolio full-time (more than an year)

    Pros

    A fun and youthful culture. The company is growing quickly and offers a lot of room for employee growth. They promote from within the Company, which is awesome! Hard working, friendly and smart co-workers that continue to raise the bar and encourage me to push myself. A lot of opportunities to learn and develop skills. Hard work is noticed and rewarded. Can't say enough about how much I love working for this Company!

    Cons

    Busy days. The days fly by because there is always a lot to get done. Fast paced and exciting!

    Advice to ManagementAdvice

    Keep it up!

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    A Wonderful Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AppFolio

    Pros

    The company is driven to make the employees happy

    Cons

    I honestly have none to state

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    AppFolio- A wonderful place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Goleta, CA (US)
    Current Employee - Anonymous Employee in Goleta, CA (US)

    I have been working at AppFolio full-time (more than 3 years)

    Pros

    The atmosphere is young and vibrant, with a fun work life balance. The headquarters in Santa Barbara has fun break room activities including ping pong, Foosball, and daily exercise classes. In addition AppFolio offers a fully stocked kitchen with food and beverages. This is a hard working environment and is focused on growing into a multi million dollar company, but where people work hard the also play hard.

    Cons

    There is not much room for advancement within the services, and the implementation sectors. Unless you are an Engineer your career growth goals may go unrecognized.

    Advice to ManagementAdvice

    Provide opportunities for growth within the company so that your talented workforce can continue to grow with the company, and provide value to the organization for the long term. Also focus more on training, and development to build skills across departments.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great company, most difficult and underpaid department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at AppFolio

    Pros

    The best part about this company is the culture. Most people are intelligent, motivated, and fun to be around. It makes work more enjoyable. Additionally there are many skilled people within the company who know their stuff and are available to learn from. Fun atmosphere, free snacks, relaxed but focused work environment. Great place for people who are serious about getting work done, but like to have fun along the way.

    Cons

    Employees in customer success are under-compensated for the stress and effort the job requires. They put too much work on our plate, and expect long days with no added benefits for working overtime. When we speak with clients, most of them are upset they can't get a response quick enough because we are so over-encumbered with clients that we don't have enough time to respond to everybody promptly. Even if we work 10 hour days, clients must wait because it's too much work for too few people. This is (hopefully) a temporary thing, but the expectations for us are simply unrealistic at this point.

    Advice to ManagementAdvice

    Continue to hire. Increase salaries and maybe the turn over rate will decrease.

    Recommends
    Positive Outlook
    Approves of CEO

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