Apple

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Apple Reviews

Updated 19 August 2014
Updated 19 August 2014
3,647 Reviews

3.9
3,647 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Apple CEO Tim Cook
Tim Cook
1,930 Ratings

Review Highlights

Pros
  • Apple retail had great benefits for their employees from perks to policy (in 208 reviews)

  • Great staff, excellent work environment nothing beats apple when it comes to computers (in 194 reviews)


Cons
  • work life balance and handling any customer issues as well as the long hours (in 194 reviews)

  • could be physically tiring due to the long hours of walking and standing on concrete floors (in 133 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Apple Genius
    Current Employee - Apple Genius

    Pros

    Great team, excellent training along with alot of skills learned on the job.

    Cons

    Always under huge amounts of pressure and expectations, though great support throughout

    Advice to ManagementAdvice

    Longer times for appointments for customers to get a great experience from there visit's. Can sometimes be cut a bit short if they have question's about products and services

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great Place! Smart People!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Met a lot of very dedicated, passion and smart people who make Apple, Apple. Regardless of your position, feel that your work contributed toward the success of the company. Do not mind the hand work and long hours as there are wonderful staff benefits.

    Cons

    As the company has grown at such a rapid place, unfortunately there is a lot of dilution of the Apple culture. To progress in the company, need to be aligned with people who are also going places in order to get ahead.

    Advice to ManagementAdvice

    Look at staff turnover of teams and you will see the underlying issue is probably with the manager.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Jobs that provide you with a sense of purpose.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing  in  Sydney
    Current Employee - Marketing in Sydney

    Pros

    You have the ability to create your own success and will get support if you do it the right way.

    Cons

    Some managers have been in the business too long and have lost touch with the competitive environment. However, there are managers who are inspiring leaders.

    Advice to ManagementAdvice

    Make sure your team stays current, look at ways to encourage a different perspective.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Amazing company, hard to progress due to limited leader roles and limited stores

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Apple Expert  in  Melbourne
    Former Employee - Apple Expert in Melbourne

    Pros

    Amazing couture
    Best co-workers on earth
    A brand and products you can believe in

    Cons

    Professionally unstructured
    Hard to progress to leadership internally
    Average pay for retail because everyone wants to work for them

    Advice to ManagementAdvice

    You must must must work harder to keep top preforming employees because it's only way to unsure culture is kept along with store growth.
    I'm short, internal progression must improve.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    A good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Genius  in  Melbourne
    Current Employee - Genius in Melbourne

    Pros

    good company and culture
    shared values and intelligent people

    Cons

    needs better working conditions
    management is quite variable and at times unorganised
    lots of pressure on management which filters down through other positions

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great place, but not a career for everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Back of House Specialist  in  Melbourne
    Current Employee - Back of House Specialist in Melbourne

    Pros

    The leadership team is always willing to offer support in developing your skills. Development is self driven, so you get out what you put in. It's not a career for everyone, as opportunities to advance are limited.

    The culture and team are amazing.

    Cons

    The pay isn't the best. I could get paid more for my skill set elsewhere. You will often deal with bad customers.

    Advice to ManagementAdvice

    Not really in the manager's control, but better pay would be a start. The amount to crap staff have to deal with is often ridiculous.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    AHA (At Home Advisor) - Don't do it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AHA - At Home Advisor  in  Sydney
    Current Employee - AHA - At Home Advisor in Sydney

    Pros

    Great to work from home where you can wear what ever you want and be surrounded by your pets (if you have any), no need to fork out for transport to and from work or put with with the trending office virus. 10% - 25% off Apple products.

    Cons

    *Work life balance non existent, having to constantly battle with other people for a 2 month shift where you can get a weekend off (high score/ranking get first pick). 4 x 10 shifts do not allow you to take classes at night and can interfere with home life. Was originally told in interview that Apple is very flexible with their shifts... not unless you are at the top of your team.

    * Being scrutinized over every syllable uttered.

    * Statistics constantly shoved down your throat (daily), having your statistics shown to everyone else in the team (daily), even worse, having your clothing size broadcast to the rest of the team in an e-mail.

    * Guilt tripped over sick leave (oh, everyone has to work SO much harder because you were coughing your guts up).

    * Managers who don't care about you, just their statistics and how good you make them look.

    * Little room for career opportunities unless you are perfect and appears only ONE way to go up which is to T2. Other options are not available in Australia (contrary to what T/L advised initially).

    * Extreme social isolation unless you like being a hermit.

    * The expectations are becoming increasingly unrealistic and only obtainable by those who work like robots.

    * Lying team leader who likes to mince your words and throw them back at you. Advises about career progression that is not there.

    * Contradicting information. Being told one thing, then being told the opposite in the next sentence. Can make for a very frustrating time.

    Advice to ManagementAdvice

    * Give everyone a fair chance at getting a shift that they want, not just offering first time every time to the best performers.

    * Cut the guilt tripping over sick leave. If you are sick and you have a Dr. certificate, end of story. Don't keep telling staff how your 2 days off with the flu made everyone else work their fingers to the bone when it didn't.

    * Enough with the scrutinizing of every word said. If you want us to help people, let us, back off on telling us what we said wrong according to your impossible guidelines. H2H 'coaching' is just another way to pull down the morale of staff.

    * Stop showing everyone else our statistics. This is extremely demoralizing for those who rank down the bottom of the pack. This is not an incentive to try harder like you think it is!

    * Find team leaders who actually give a rats about their staff, not just in it as a competition to see who looks the best statistic wise to management.

    * The fine line of perfection is getting narrower and narrower with each change. Management out of touch with frontline staff and changes are making the job harder, not easier.

    * Offer part time to Australians and offer more career opportunities other than just T2.

    * Be mindful of the information that is being filtered out. The contradictions we have had from the team leader are mind blowing and you wonder why we get angry when we never know what is right or wrong anymore?!?!?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    AHA - do not recommend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Apple At Home Advisor
    Former Employee - Apple At Home Advisor

    Pros

    Reasonable pay
    You get to work from home

    Cons

    Everything
    If you need help you do not get it
    If you transfer a call to a higher department your screamed at for high escalation
    If you aren't one of the managers favourites you can be certain you will have a bad time
    No matter how hard you try it's not good enough
    If you have time off medical certificates don't count towards anything and you will be terminated
    No sense of how mental health effects different people if you suffer from it and take time off you'll most likely be terminated

    Words twisted to the point your not even sure what you said to start with anymore

    Advice to ManagementAdvice

    Review your managers - mainly the one who has lost half his team since he was given one! Most due to mental health issues and lack of support.

    Take the time to learn what your employees are suffering from just because you may not have been born in Australia doesn't mean you should run a business the same as you would in Singapore etc learn what effects your employees in every country you operate in otherwise you won't have many left

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Great vision, terrific team, poor middle management and execution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Apple Retail Specialist  in  Castle Hill
    Former Employee - Apple Retail Specialist in Castle Hill

    Pros

    If Apple does anything amazingly, it hires well. I can't speak for Corporate but the retail team are amazing. I doubt you'll ever work in a more engaged, creative, unique team again

    Cons

    Your experience is dictated by how good management are. They often hire management externally, generally from other retailers, who then bring their bad practices to the company. There is NO proper career path and top talent often have to lead to experience the growth they deserve

    Advice to ManagementAdvice

    Promote from within more often. Create a scheme to encourage career growth and not put a ceiling on your top talent. Practice what you preach when it comes to company motto and values

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    This was a life changing experience that has made me a better leader adn person

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Sydney
    Current Employee - Store Manager in Sydney

    Pros

    Great team, great products and I felt as though I was making a difference to the lives of customers and team

    Cons

    A small change in leadership can destroy the culture. There needs to be a better connection with the managers and leaders of the stores and to ensure that politics is removed. Even having managed a store which was a great honour when I left people only thought I was a store manager. Difficult to explain the magnitude of the role

    Advice to ManagementAdvice

    Dont let the over political and overly career ambitious people rule the business

    Recommends
    Neutral Outlook
    Approves of CEO

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