Ashford University

  www.ashford.edu
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Ashford University Reviews

Updated 19 August 2014
Updated 19 August 2014
282 Reviews

2.5
282 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ashford University President Richard L. Pattenaude
Richard L. Pattenaude
100 Ratings

Review Highlights

Pros
  • The company offers relatively good benefits (in 26 reviews)

  • Pay and benefits-good enough to sustain you while you actively seek different employment (in 9 reviews)


Cons
  • It is a sales job regardless of how they spin verbiage (in 15 reviews)

  • Of those, more than 100 were Admissions Counselors (in 14 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    University Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - University Advisor  in  San Diego, CA (US)
    Current Employee - University Advisor in San Diego, CA (US)

    Pros

    The only good thing about this place is the paycheck. Period.

    Cons

    This is the most mismanaged organization I have ever been a part of. They constantly change procedures on just about every aspect of the enrollment/advisement process which creates a continuous state of confusion among different departments, they have a history of lay-offs and lawsuits and they have one of the worst morale problems I've ever seen. Bottom line- YOU don't matter... Only your enrollment numbers do.

    Advice to ManagementAdvice

    Get some people in leadership who actually know what they are doing. Send out an anonymous climate survey to your employees... You will be surprised how dissatisfied your employees are. There's a reason a high percentage of admissions has taken a stress leave of absence.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Ashford University

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enrollment Advisor  in  San Diego, CA (US)
    Former Employee - Enrollment Advisor in San Diego, CA (US)

    Pros

    Pay was decent, okay benefits, co-workers were friendly, most holidays off

    Cons

    Frequent lay-offs, hard to move up

    Advice to ManagementAdvice

    HR needs to have accountability and really find out why there is low morale

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Degree Mill

    Former Employee - Enrollment Advisor  in  San Diego, CA (US)
    Former Employee - Enrollment Advisor in San Diego, CA (US)

    Pros

    they do have a gym at the kearny mesa location and they have a decent kitchen. starting pay is higher than many other enerty level sales jobs

    Cons

    terrible leads, high sales pressure, they drink the cool-aid over there er'day. changing lives!...more like scamming people out of government aid!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Ashford University not recommended

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Advisor  in  San Diego, CA (US)
    Former Employee - Financial Services Advisor in San Diego, CA (US)

    Pros

    Decent pay. Good location. Decent benefits.

    Cons

    Upper management is very unorganized and lacks communication skills. Company changes direction continually without considering all pro's and con's and are very rarely prepared for serious issues, the company is very re-active instead of proactive. Management seems far too young and provide very little effort in helping people learn, grow, or advance. Lack of training is also a serious issue.

    Advice to ManagementAdvice

    Hire your managers based on experience and skill instead of hiring friends. Communicate clearly with your entire staff.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Once growing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    University is pretty well established as a newer for-profit school. Rapid growth led to over hiring early on and great place to establish a career for working in post-education.

    Cons

    Rapid growth led to over-hiring which then led to many people being let go voluntarily and involuntarily. Business plan implementation was fairly weak which led to bad communication and overall lower employee morale due to frustration.

    No opinion of CEO
  7.  

    Best for-profit school I've worked for- I've been treated well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Faculty (Online)  in  Denver, CO (US)
    Current Employee - Associate Faculty (Online) in Denver, CO (US)

    Pros

    Pay is good. Support is available for online instructors. Class sizes are reasonable. University is trying to secure proper accreditation to stay viable.

    Cons

    For-profit colleges/universities are under scrutiny for high federal aid given/low repay rates. Legislation in the works that might put my job in jeopardy.

    Advice to ManagementAdvice

    Continue keeping class sizes manageable and meet requirements to keep federal aid coming to students (without which school will go under).

    Negative Outlook
    Approves of CEO
  8.  

    Good place to start career

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great schedule, excellent coworkers, good benefits, excellent opportunity to grow with leadership skills.

    Cons

    Company grew too fast and had to make severe organizational changes with personnel. Some of upper management have lost touch with putting the student first, rather than operational goals. I feel that by putting the student first the operational goals will follow.

  9.  

    It's just a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor  in  San Diego, CA (US)
    Former Employee - Admissions Counselor in San Diego, CA (US)

    Pros

    Good benefits; secure building with gym and cafeteria on-site; can take months to get fired if you stop producing

    Cons

    The training focused on sales tactics and not on the programs offered. Pretty intense office politics. Parking can be bad. As an employee, everything you say and do is permanently on record and could haunt you. Pay inequality: many advisers make $100k but produce less than qualified vets who make 40k

    Advice to ManagementAdvice

    You probably bagged groceries at your last job and still think 'library' is pronounced 'li-berry.'

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Was a great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Student Services Coordinator  in  Clinton, IA (US)
    Current Employee - Student Services Coordinator in Clinton, IA (US)

    Pros

    Culture and drive of student services to help students

    Cons

    communication between staff and leadership, while evolving, needs more improvement

    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Admissions Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor  in  Denver, CO (US)
    Former Employee - Admissions Counselor in Denver, CO (US)

    Pros

    -Nice location.
    -Meet great people.
    -Decent benefits

    Cons

    -Don't let them fool you, this is a high pressure telemarketing job.
    -Highly unethical company. CEO voted one of the greediest in America. High student fees with a very low percentage of that money actually going towards education.
    -In spite of what you are told, there are quotas you are expected to meet. The catch is they are not allowed to tell you what the quota is, so you have to guess and hope you meet it.
    -No incentives
    -I was encouraged to lie to prospective students on multiple occasions to try to get them to enroll.
    -I once got called into a meeting with two managers and a director to discuss my posture and they way I sat at my desk. They wanted me to "look" more engaged as I talked on the phone.
    -I had 10 bosses. All telling me to do things differently, all getting upset if I didn't do it their way, all looking over my shoulder constantly to monitor every minute of my day.

    Advice to ManagementAdvice

    Give your employees some space and trust they know how to do their job. Treating adults like children creates poor moral and decreases productivity and employee satisfaction.

    Place employees in positions that match their skill set. It makes no sense to force employees to prove themselves in a position that is a poor match for their skills in order to get into a position that does match their skills. It's poor utilization of the skills of your employees and leads to a higher turnover rate than is necessary.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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