Ashford University

www.ashford.edu
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Employee Reviews

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  1. 2 people found this helpful  

    Terrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor in Denver, CO (US)
    Former Employee - Admissions Counselor in Denver, CO (US)

    I worked at Ashford University full-time (less than a year)

    Pros

    The pay and location are pretty decent. The quality of people they hire is pretty spectacular as well. Beyond those qualities, there is nothing.

    Cons

    Everything else. Unrealistic expectations. The quotas you are expected to meet are ridiculous. You are constantly told how you are going to lose your job. The job sucks the life out of very good people.

    Advice to ManagementAdvice

    What does it matter? It's a for profit university--the scum of the scum.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Initially Ashford University was a great company to work for...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in San Diego, CA (US)
    Former Employee - Director in San Diego, CA (US)

    I worked at Ashford University full-time (more than 5 years)

    Pros

    During the growth period (2008 - 2012) the company had quite a few opportunities for career advancement for those who showed initiative and leadership capabilities. Just like most large corporations the department(s) you work in and Manager you work for will determine if you enjoy your job or not. I have to say that I enjoyed each Manager that I worked for and department that I worked in.

    The direction of Ashford University definitely changed for the positive after Dr. Pattenaude became President / CEO. He is an inspirational person who leads you to believe in the University mission. Students & employees should be happy that Dr. P is at the helm of Ashford University.

    Cons

    Unfortunately, the reality of Ashford University for the past couple years:

    - increased govt. scrutiny & competition in for profit higher education industry causing a stressful work environment and constant fear of losing accreditation and potentially being shut down
    - year over year reduction in student enrollments causing layoffs
    - productive employees (Management & Staff) with quarterly / annual review scores of 4+ out of 5 being laid off due to budget cuts

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    The life of a student advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Student Advisor in San Diego, CA (US)
    Current Employee - Student Advisor in San Diego, CA (US)

    I have been working at Ashford University full-time (more than a year)

    Pros

    Good pay, decent insurance options, and a good level of autonomy. I can come in almost any hour in the morning I want as long as I work my 8 hours and leave before 6pm. I work on my own pace and learn which tasks are a priority to complete. Coaching and counseling students feel rewarding. They allow quite a bit of overtime. The feeling of helping a student through their journey to graduate is great too. I saw a couple of my students at their graduation and it made it all worth it.

    Cons

    The people I work with are incredible, and the managers are pretty cool people too. I feel frustrated with the more business-minded leaders push high expectations on the advisors that I feel like a sales person trying to keep students in.

    Advice to ManagementAdvice

    The leadership has improved significantly. My advise to managers is to never forget your student advising days, but also remember that the expectations were different then and the new expectations are harsher than when they were in my position.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Mostly positive experience with a solid company.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ashford University full-time

    Pros

    Good pay and work environment.

    Cons

    It can get stressful at times.

  6.  

    You gotta give them what you get paid for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor in San Diego, CA (US)
    Former Employee - Admissions Counselor in San Diego, CA (US)

    I worked at Ashford University full-time (more than 3 years)

    Pros

    The pay and company benefits are really great. Also, depending on your manager you can have a great work environment.

    Cons

    High turnover rate, change is constant, no loyalty to employee

    Advice to ManagementAdvice

    Don't drink the Kool-Aid!

    Recommends
    Negative Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Too much rollover hiring, not enough training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor in San Diego, CA (US)
    Former Employee - Admissions Counselor in San Diego, CA (US)

    I worked at Ashford University full-time (more than a year)

    Pros

    The pay was great, $18.75 per hour. That's the only thing great about this company.

    Cons

    Every three months they hire new edu-telemarketers. That's all this job is. Your telemarketing, making calls on internet leads for people who expressed interest or accidentally clicked on a college ad. As a recruiter, you are sharing that lead with other online schools. Highly competitive and the leads are really bad. You end up calling the same person ten times per day.

    Doesn't Recommend
    No opinion of CEO
  8.  

    Ask a lot of questions

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ashford University

    Pros

    Benefits were pretty good for the position

    Cons

    Too many to list here.

    Advice to ManagementAdvice

    Hire experienced management rather than cheap inexperienced people

  9. 2 people found this helpful  

    Could not stand sitting in a cubicle making 150+ calls a day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor in Denver, CO (US)
    Former Employee - Admissions Counselor in Denver, CO (US)

    I worked at Ashford University full-time (less than a year)

    Pros

    Pay is pretty good for a recent college grad. Employees are very fun to work with... all in the same age group (recently just graduated college). Great location in downtown Denver. Many restaurants and bars to go to after work.

    Cons

    Everything. Management is awful. They will treat you like a child. Even if you exceed, you are still getting paid the same amount as everyone else. This is a sales job, it needs to be commission-based. Managers are all micro-mangers, you even have to let them know when you are going to the bathroom. You have to work here for about 4-5 years to even be considered a promotion or raise. Be prepared to make about 150+ calls a day until you finally find a potential student and beg them to come to our school and soon find out that they will drop out within weeks.

    Advice to ManagementAdvice

    Stop the micro-managing. Stop the high school drama. There is so much jealousy and fighting between teams, it is so ridiculous.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Admissions Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Counselor in San Diego, CA (US)
    Current Employee - Admissions Counselor in San Diego, CA (US)

    I have been working at Ashford University full-time (more than a year)

    Pros

    The people you work with on your team are probably the only good thing about being at Ashford. They're generally all great and helpful people.

    Cons

    They are strictly numbers oriented with no consideration for the actual students you're enrolling. They don't care if the person is mentally unfit to be a student or has the IQ of a toddler, they just want their money from people you sign-up. The place will tell you different when you first begin working there and while you're in training but don't be fooled, if you're not producing enough students (regardless of how many qualified people you talk to) you'll soon be fired. The people we enroll often have no business even thinking about school. They are simply there to get a student loan check.

    Advice to ManagementAdvice

    Quit the charade and tell it like it is.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Went through some rough patches, trying to make positive changes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ashford University full-time (more than 3 years)

    Pros

    Overall the leadership is trying to place student success and learning as a top priority. We have some great leaders, we have received WASC accreditation, and we have policies and practices in place to continue to make positive improvements overall.

    Cons

    Politics has always been a bit of an issue. For the last few years certain departments feel they are always fighting for resources in order to do their job well. Not much room for additional opportunities at this time. Again, leadership is aware of many of these issues or concerns and are listening to their employees and care about making changes to improve culture and productivity.

    Advice to ManagementAdvice

    Keep listening to your employees and let us know you are listening by responding will solutions.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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