AutoZone Reviews

Updated 25 August 2014
Updated 25 August 2014
656 Reviews

2.8
656 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
AutoZone Chairman, President, and CEO Bill Rhodes III
Bill Rhodes III
399 Ratings

Review Highlights

Pros
  • You get a 20% discount on everything except special order parts (in 31 reviews)

  • Work schedule is pretty decent and the best benefit is the employee discount card (in 26 reviews)


Cons
  • long hours no appreciation no backing from upper management un real expectations for one person to fulfill (in 58 reviews)

  • part time assets as to avoid the new Health Care laws as best as they could (in 39 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Store and District Managers makes all the difference

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Parts Sales Manager  in  Wilmington, NC (US)
    Current Employee - Parts Sales Manager in Wilmington, NC (US)

    I have been working at AutoZone part-time for more than a year

    Pros

    The company seeks to promote from within, employees were a close-knit group, employee discount program is generous, semiannual review and raises

    Cons

    Always pushing something (usually some gimmicky or unnecessary product), inventory replenishment system somewhat unreliable, if you have good management the job is great, bad managers make life miserable, and is it really a good idea to try to talk someone through a brake job that has never worked on their car?

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great job to supplement income.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Dallas, TX (US)
    Current Employee - Anonymous Employee in Dallas, TX (US)

    I have been working at AutoZone full-time

    Pros

    Fast paced work environment, enjoy selling parts and doing installs. Pretty flexible with schedule.

    Cons

    Pay is low compared to what others get paid. There is no actual training program . Upper management wants employees to be a door mat and let everyone walk over them.

    Advice to ManagementAdvice

    Back your employees up, pay more and you will retain good employees, have an actual training program not just throw us to the wolfs.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3.  

    get what put into it!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - DIY and Customer Service Representative  in  Sierra Vista, AZ (US)
    Current Employee - DIY and Customer Service Representative in Sierra Vista, AZ (US)

    I have been working at AutoZone part-time for less than a year

    Pros

    I was amazed at the 1 on 1 interaction with customers you get immediately after hire. At first I was a little nervous to be interacting with customers so soon after hired, but then realized that the subject of automotive was right down my isle!! So I found myself not only exchanging information that was crucial to the outcome of how someones day was going with their car, but also found I really mattered in the advice I was able to offer them! You would not understand until you have seen that hopeful gleam in their eye and that all is not lost and they may actually be able to fix it afterall!!

    Cons

    I truly believe now that if I can help someone with their vehicle at minimal cost, I will !! As per the busy store we work in we cannot get to everyone as effectively as I would want. Most times we get overwhelmed and there are not a great opportunity to answer technical questions as much as they arise daily.

    Advice to ManagementAdvice

    If the overall duties of customer service is foremost to Autozone, then so it should be!! If as an Autozoner I were recognized for WOW or WITTGTJDR it would not only be nice but rather required by Autozone. So maybe there could be incentive for these acts and documented by management without just the same ol punitive judgement that employees are taking too long with a customer.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great place to work and grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commercial Driver
    Former Employee - Commercial Driver

    I worked at AutoZone full-time for more than a year

    Pros

    Better than average pay. Tattoos are allowed as long as they're not offensive. Many opportunities to move up in the company.

    Cons

    Very strict dress code. Some sexism, mostly from customers. Short staffed a lot of the time which makes it hard to take time off.

    Advice to ManagementAdvice

    Take advice from non management for problem solving

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    lack of hours during busy time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Auto Parts Sales  in  Phila, PA (US)
    Former Employee - Auto Parts Sales in Phila, PA (US)

    I worked at AutoZone full-time for more than a year

    Pros

    helping customers with real solutions. Interacting with the shops locally. The knowledge that is gained from customers and the networking.

    Cons

    there is growth for the right person. but little support when you are busy. there is no power for management

    Advice to ManagementAdvice

    there are too many bad managers that work there

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Oklahoma City, OK (US)
    Current Employee - Store Manager in Oklahoma City, OK (US)

    I have been working at AutoZone full-time for more than 3 years

    Pros

    A good company to learn customer service skills. They try to take care of their customer. Lots of repeat customers which helps with your relationship build skills.

    Cons

    The play favorites so try your best to be well liked by management to be able to move in the company.

    Advice to ManagementAdvice

    Give more hours to part time employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    It was a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part Time Sales (PTS)  in  New York, NY (US)
    Former Employee - Part Time Sales (PTS) in New York, NY (US)

    I worked at AutoZone part-time for more than a year

    Pros

    Easy work to do for a decent wage.

    Cons

    Customers can be annoying when they always ask for discounts.

    Approves of CEO
  9.  

    Just another job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Parts Sales Manager  in  Toledo, OH (US)
    Current Employee - Parts Sales Manager in Toledo, OH (US)

    I have been working at AutoZone full-time for more than 5 years

    Pros

    The people working with you can be fun

    Cons

    company is only about customers and believes everything the customer tell them no matter what

    Advice to ManagementAdvice

    upper management needs to care more about the people working for autozone that give their all everyday and they need to have their back and not make them look stupid when a customer calls and tells lies about things

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AutoZone for more than 5 years

    Pros

    Great Benefits, good coworkers, awesome team

    Cons

    Training was a bit odd for me. At first they just threw me to the lions.

    Advice to ManagementAdvice

    Treat your employees fairly

    Recommends
  11.  

    Good if temporary job or moving between jobs but not as full time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Ontario, CA (US)
    Current Employee - Customer Service Representative in Ontario, CA (US)

    I have been working at AutoZone part-time for more than a year

    Pros

    The only pros I've seen that the company offers, is growing knowledge on automotive, 20% on all almost everything, and the schedules are pretty flexible.

    Cons

    Usually you are stuck with bad managers, difficult customers, upper management such as the management higher than the store manger really don't care about you unless you make them money. They do not give benefits or even incentives on doing well. The only incentive they might offer is more hours if you make their sales. The biggest thing that gets me is that the company does not care about your loyalty. Doesn't matter what you've done or how long you've been with the company they'll try to give you the shortest end of the stick.

    Advice to ManagementAdvice

    Give incentives on doing well. My store manger is great at what he does, he brings up moral by buying lunches and etc, doing all the tasks with us(doesn't matter how demeaning it is, he says, "How do I expect you to do if I don't do it"), while being the number one store in the district and 5 in the chain. I believe this company run a lot smoother if the company had more mangers such as my store manager. If the company didn't focus solely on saving and making money they should invest more into their employees and create a more dynamic culture value, than this company will be taken further than ever before.

    Recommends
    Neutral Outlook
    Disapproves of CEO

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