Avis Budget Group

  www.avisbudgetgroup.com
  www.avisbudgetgroup.com
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Avis Budget Group Reviews

Updated 29 September 2014
Updated 29 September 2014
467 Reviews
3.2
467 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Avis Budget Group CEO Ron Nelson
Ron Nelson
150 Ratings

Review Highlights

Pros
  • Good benefits including sick days and paid vacation (in 19 reviews)

  • It's a Union location and there is great benefits because of the Union (in 13 reviews)


Cons
  • In Albuquerque NM the upper management loves intimidation techniques (in 30 reviews)

  • long hours with no overtime, bad weather means flight delays (in 23 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Shift Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Manager  in  Miami, FL (US)
    Former Employee - Shift Manager in Miami, FL (US)

    I worked at Avis Budget Group full-time for more than 5 years

    Pros

    Managers with the company have a decent benefit package to offset poor pay. The company car and insurance alone is worth quite a bit. The actual job is not difficult and the many locations around the world do offer opportunity for transfer. You will meet all types of people if you work at a busy location.

    It's a top company for rentals, if you complain you will always get a discount. You can smoke in the cars and damage them and say you didn't and you will not be questioned further, no matter what proof exist.

    They have a good fleet of cars to choose from.

    Great job for a High School Graduate or college student.

    There are a lot of employees that take pride in their jobs and their company. But, the majority hate the company and management.

    The car washes are free.
    The gas is a benefit.
    You will be able to build relationships with other professionals you meet in the course of your job. Thats by far the best benefit to a young professional.

    They rent the same cars and Budget, Payless, and Avis and their customers pay more at Avis. This is a great strategy to make more money from the same car.

    Cons

    If they make you an offer for employment with a salary, get it in writing. Treat every person you meet within management as a liar and make your own judgements. Do no favors and take no promises, treat it all like lies. This is the culture of this company. Beware of employees that have worked there a long time, they know all the tricks and they only want to work with managers that favor them. If they are friendly beware. Under no circumstance should you have any personal relationship with staff as a manger. It will backfire on you, and upper management will support the employee.

    The company does not treat employees well. They have employees working the same job for several years with no raise and no training for other positions. The managers are treated like hourly employees and micro managed when doing the job as trained. The company also does not reward managers for performing well at the location level. You have to protest for a promotion or transfer even when doing the job as trained and getting results.

    The reservation system is overbooked every day. The customers are rude! You will never have a good mix of vehicles unless managers manage the fleet properly. The fleet department does not care what you have to do to satisfy customers and neither does upper management.

    Human resources will tell you how to do your job but they will not hire good employees. They will take years to fire employees that are dead weight. You will do your job as best you can with the resources given and still gain no recognition or support.

    There is an expectation that you work 50 hours a week while being paid for 40 and that you come to work 30 minutes early and stay extra hours as a requirement.

    The police often put tracking on customer rentals and the company allows it with no notice to the customer.

    If you leave anything of value in the car, the chances of it being returned are slim, unless you complain to the corporate office.

    Customers will complain about things that have nothing to do with you as the manager but you will have to take responsibility to make the upper management happy and show that you can. And those things will be held against you when you try to get transferred or promoted and you only took ownership to improve the customer relations.

    You will manage projects and staff, and fleet and get good results and still be treated second class if you challenge management.

    Management is supposed to be challenged up and supported down! There is only penalty for doing this with ABG.

    Your coworkers will watch you do all the work and then when you complain to your manager he will tell you to make the best of it and stop complaining. On top of that you will have to manage the entire operation and upper management will have full knowledge of poor performance by other managers and you will be treated indifferently for speaking up and letting them know they are not being fair and they are not supporting getting the work done. And, if you don't demand top pay coming in, they will pay others more money and watch you suffer, until you quit.

    This is a horrible company to work for as a manager. There is a white supremacist mentality among leadership. There are no blacks or latinos in leadership positions. if there are theres only a couple that were able to do one thing well and not have to manage other aspects of the business. They have an easier path due to training programs and favoritism.

    You will have to listen to your manager make racial slurs and curse the employees you have to manage and build rapport with. That same manager will LIE to cover himself about situations that he gave poor leadership or no leadership. He will get demoted or transferred. You will get fired.

    Each experience with a company is different, in any situation you must evaluate it in the first 90 days. If anything happens that is not proper, leave. The company needs you! The corporate culture of this company is horrible.

    HR will do a good job blaming you and behind closed doors show upper management how they are making mistakes and such, but will never say to you the, manager or employee that an error was made. They will always try to make shift managers the scapegoat.

    When you bring it to attention that your fleet department is skimming money through the cleaning service you will be fired. Every one is getting a pinch except you.

    White managers are hand held and treated like fragile glass. They are trained for several weeks and given the best shifts. Blacks are trained for a few days and handed a shift. When you do a great job, they will look for flaws in your performance that do not exist. If you dare to complain you will be fired.

    Your coworkers will completely ignore all the training regarded to sensitivity, racial slurs, and proper dialog regarding women and such and if you dare report them, upper management will say you are not a team player.

    Racial slurs are common among employees and managers. If you hear it and send someone home, you can not admit it. You will have to lie because it does not cost the company money when this is done. It cost money to send an employee home. If you hold your staff to a standard of respect, upper management will be called sensitive. The first time you give the impression of disrespect, you will be questioned and reprimanded but the same standard does not exist for employees.

    If you are a woman employee, you will completely get away with not doing your job. But if you do your job well, they will hold you in the position unless you reach out to the vice president.

    If you are black, with no blemishes on your record they will hold you and try to manage you out if you want to leave or transfer.

    If you cheat customers you will get paid and as long as you do it well, no penalty or even a word will be said, even if reported by customers daily.

    Coworkers will complain about top performers and no action will be taken, the bottom line is most important. Quality of service means nothing unless it affects Regional and District managers bonuses.

    Do a great job, work hard, work smart, deliver great customer service, increase market share, increase sales averages and work extra hours, the company will change the requirements of the position and give you poor remarks when other employers call to verify your employment, or they will say they never heard of you and completely invalidate your hard work.

    This is a horrible company to work for!

    Advice to ManagementAdvice

    Remove managers from hiring and firing decisions. The process is broken and you are not treating good employees fairly. Get rid of the dead weight employees now. Stop letting them work for months and years after shift managers have identified the problems and documented them.

    Deal with your nasty employees appropriately. Your managers know who they are and have reported them to you. Demand performance from all managers all the time. Get rid of the foolish 50 hour work week. You don't pay enough and you are not getting any value for those extra 10 hours. if anything you are losing value.

    Maintain your fleet better. Check your tire pressure.
    Provide more value for your share holders.

    Stop playing tricks on former employees, they hate your company. Change the culture and that problem goes away.

    Stop spreading rumors when employees leave as to why they left! Stop spreading rumors when employees leave!

    There is no benefit to having this job. Stop telling people that it is. Be honest when you hire people. Tell them the job is horrible and compensate them according to what managers should be paid.

    Doesn't Recommend
  2.  

    good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Grand Rapids, MI (US)
    Current Employee - Manager in Grand Rapids, MI (US)

    I have been working at Avis Budget Group full-time for more than 8 years

    Pros

    company car and other benifits

    Cons

    sucession planning needs improvement. value results and promote based on results.

    Advice to ManagementAdvice

    look at results not individual being nice

    Recommends
    Approves of CEO
  3.  

    I feel honoured and appreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vehicle Service Agent  in  Toronto, ON (Canada)
    Current Employee - Vehicle Service Agent in Toronto, ON (Canada)

    I have been working at Avis Budget Group part-time for less than a year

    Pros

    Avis treats its employees with dignity and puts a human face though the down to earth managers who are approachable, understanding and passionate.

    Cons

    The part time schedule is not flexible to meet my schedule to look for and do other work

    Advice to ManagementAdvice

    Make schedule more friendly to part-time employees

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Company with a vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager  in  New York, NY (US)
    Current Employee - Operations Manager in New York, NY (US)

    I have been working at Avis Budget Group full-time for more than 10 years

    Pros

    Company with a vision, good perks

    Cons

    Too many hours and chiefs , gets frustrating at times but all good intentions.

    Advice to ManagementAdvice

    Communicate with lower management your plans so we can achieve and get excited too!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Greedy, unethical company with HORRIFIC management, does not care for part timers at all (Budget)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rental Sales Associate
    Former Employee - Rental Sales Associate

    I worked at Avis Budget Group part-time

    Pros

    -If you want to make money and have little to no regard to ethics, you can make a killing on commission
    -Easy to get along with honest coworkers
    -You might be able to sit in and rev up a nice car once or twice

    Cons

    This place is so toxic and dysfunctional it's not even funny. If you are considering a part time job and you have any of the following:

    -school
    -another job or commitment
    -plans that you aren't ready to cancel at a moment's notice

    Run in the opposite direction! This company treats part timers like garbage. You are expected to be flexible (fair), however the management treats you as an on-call associate. Shifts are given with 12 hour notice, sometimes less. Many shifts were had where I had no clue when I was working next, communication with managers is impossible because there are so many and they do not communicate amongst each other with regards to scheduling. Expect to end most shifts with a manager calling you over letting you know "by the way you're scheduled to work tomorrow morning". Managers are never there when you need them. No one answers the phone (desk, manager's personal lines, upper management--even customers complain when you give them these numbers because they can't voice their compaints to anyone). Whenever you need help with a customer service situation you practically have to drag them over kicking and screaming. Seniority is everything and you will consistently be forced to work mandatory overtime since you'll be stuck at the bottom of the totem pole. Since you're on probation, scare tactics are used to achieve this. Dishonest, lying management promises consistent hours and you're handed an on-call position within days, making it impossible to plan ahead for anything because you could be scheduled anytime, easy setup to get you fired quickly for asking for accommodation. Started working with no uniform, no badge, no working ID for several weeks on end. Training was an absolute joke, mostly spent standing behind employees and watching--not being able to do so much as touch a keyboard because they all fear you will negatively affect their sales. You will be trained to use an archaic, functionally obsolete computer system ironically named "wizard", which has an interface made up of command prompts--and yes this is still being used in 2014. Really takes you back to the days of using your uncle's old IBM in the 80s/90s. It does work, but it obviously has a steep learning curve. The saddest part is that the more user-friendly GUI system recently implemented manages to somehow be....*processing, please wait..........................* EVEN WORSE. It's riddled with bugs and obscenely long load times, so much so that no employee uses it on a consistent basis.

    Expect several shifts with management standing behind you breathing down your neck whispering unethical sales tactics in the middle of customer interactions in order to squeeze every last penny out of their wallets. Get reprimanded for not following the exact script required to screw over customers to the max and POSSIBLY add to your commission, which can drop down to zero if you're not maintaining your sales at the level the managers feel it should be at. If you enjoy lying to customers on a daily basis and convincing/conning them into purchasing things they don't need, you can make several thousand a month in commission. And if you're unlucky and get a whole bunch of "no's", expect to make ZERO from your hard work. Great structure for a greedy company--get rewarded a small fraction of revenue if you sell at a favourable proportion of your total sales (which they can conveniently change month to month), or be entitled to nothing if the company thinks you haven't sold enough to meet their arbitrary threshold. Since your coworkers also know about this, it creates a toxic environment where the most cunning employees funnel the customers that they predict will be bad for their sales over to you. There is no culture at this workplace except sell sell sell. The only TV screens, posters, and notices have to do with sales numbers for the month. I've never seen a more sales obsessed place in my life. Management will call from home on their day off if the sales numbers that they monitor 24/7 seem to be dropping too low--without even caring to ask if we had any cars to offer customers.

    Dishonesty is what this company is all about and it stinks from top to bottom. Stay the hell away unless you enjoy scamming people for a quick buck.

    Advice to ManagementAdvice

    Quit it with your pathetic selling contests. Stop treating employees like children expecting us to jump at scamming the next 5 customers for a $10 gift card.
    Answer the phone.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Slave

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Rental Sales Agent  in  West Palm Beach, FL (US)
    Current Employee - Rental Sales Agent in West Palm Beach, FL (US)

    I have been working at Avis Budget Group part-time for more than a year

    Pros

    None none none none none

    Cons

    Management brags a lot accomplishes nothing for anyone

    Advice to ManagementAdvice

    get with it....outsourcing does nothing but create havoc

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Run!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager  in  Newark, NJ (US)
    Former Employee - Operations Manager in Newark, NJ (US)

    I worked at Avis Budget Group full-time for more than a year

    Pros

    You get a car as a manager.

    Cons

    50 to 60 hour work weeks. Unionized tenured employees. Very immature work atmosphere. Politics! Very inappropriate chatter-they constantly talk about sex and use abrasive language. They will gang up on you and get you fired if they don't like you. There is absolutely no job security. If you plan on making a change and creating a better work environment-beware-they will strategize your demise. The managers do not communicate-very cut throat environment. If you are an attractive female-You will have enemies- the men will be very inappropriate(even the managers).

    Advice to ManagementAdvice

    Stop the favortism. Support the managers in their efforts to make the company better.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Abuse of power

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RSA  in  Albuquerque, NM (US)
    Current Employee - RSA in Albuquerque, NM (US)

    I have been working at Avis Budget Group full-time for more than 5 years

    Pros

    Pay, benefits and its 40 hours

    Cons

    In Albuquerque NM the upper management loves intimidation techniques! The ops managers are over worked and understaffed and never on the same page. We consistently take abuse from upper management and customers. Management seems to lazy to deal with the red tape of getting rid of employees who are completely useless which leaves the bulk of the workload on everyone else. There is mo room for advancement the airport and district managers are more interested in a bra size than a competent employee! I have never ever worked for a company who has treated their employees so bad in my life! They talk this big talk family first..... yeah right! The airport and district managers in abq should be fired.

    Advice to ManagementAdvice

    Treat employees like human beings and stop trying to bully and scare us! Want to know why hertz and enterprise are on top? Their employees are treated with a little bit more respect!

    Doesn't Recommend
    Negative Outlook
  10.  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Fort Myers, FL (US)
    Former Employee - Manager in Fort Myers, FL (US)

    I worked at Avis Budget Group full-time for more than a year

    Pros

    The pros to working at Avis: You receive a company car and gas for now. Good health insurance coverage.

    Cons

    Some of the cons are upper mobility. Old fashioned mentality, all who you know in the right place at right time. Work hard with no advancement. Upper management will applaud you but will not advance you. Lot's of promises with no action.

    Advice to ManagementAdvice

    Actions speak louder than words!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Great training but terrible micromanagement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Rental Sales Agent  in  South San Francisco, CA (US)
    Current Employee - Rental Sales Agent in South San Francisco, CA (US)

    I have been working at Avis Budget Group full-time for more than a year

    Pros

    Avis provides top quality training to it's associates. I learned so much through the 6 week training as well as shadowing others. Good money if you work in a high foot traffic location such as sfo.

    Cons

    Terrible management.
    My sense of morality disappeared for awhile.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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