BB&T

  www.bbt.com
  www.bbt.com

BB&T Reviews

Updated 16 December 2014
Updated 16 December 2014
560 Reviews
3.2
560 Reviews
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BB&T Chairman & CEO Kelly S. King
Kelly S. King
358 Ratings

Review Highlights

Pros
  • This bank pays better than any other and you get an incredible work/life balance (in 31 reviews)

  • Decent balance of work/life and good benefits with the company (in 45 reviews)


Cons
  • In my specific role, there was not room for advancement (in 13 reviews)

  • Micro-managing, unrealistic sales goals and high pressure from management (in 25 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great benefit, lower salary compared to peer institutions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Liability Risk Technical Analyst in Charlotte, NC (US)
    Current Employee - Liability Risk Technical Analyst in Charlotte, NC (US)

    I have been working at BB&T full-time (more than 10 years)

    Pros

    Flexible management, great benefits, dedication to employees, employee wellbeing is a big thing

    Cons

    salary seems to be lower than market average for similar roles and/or institutions. i have heard many peers in other LOBs say similar.

    Advice to ManagementAdvice

    non-client contact positions -- relax the dress code!

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    You want the truth? Here's the truth for the Retail Banking Division.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Banker II in Baltimore, MD (US)
    Former Employee - Relationship Banker II in Baltimore, MD (US)

    I worked at BB&T full-time (less than an year)

    Pros

    BB&T takes pride in training. I would say they have one of the BEST training programs in town.

    Benefits/Compensation (Total Package) is on par with what you expect in the Washington DC Metropolitan area.

    Cons

    BB&T's Leadership is way out of touch with the current situation of retail banking. With the aid of technology (e.g., mobile banking), consumers do not have the need to come into the branches as much; however the goals remain extremely high - almost unachievable. Tactics used to reach your individual goals is questionable at best.

    The retail branch is run by Branch Bankers (formerly known as Relationship Bankers). Your Market Leader (Branch Manager) is focused on loans and building the business pipeline. However, in most branches your Market Leader will say it's up to the Branch Banker to ensure they have Planed Purposeful Call (PPCs) on their calendar. So, in essence you have to build your individual pipeline as well as your Market Leader pipeline.

    BB&T provides wonderful sales tools (e.g., Hoovers), but in most cases it will not turn into sale opportunities. They also provide you internal list, but nothing to promising comes from the leads.

    Your best bet of survival at this bank is to go into an ideal branch where everyone works together (this includes Market Leaders), work at a busy branch, or adopt some questionable sales tactics.

    In sum, if you're seeking a Branch Banker position, you have to have your sales game on par. They [BB&T] will tell you they are here for the consumer, but really it what's in it for them. If you are about building a meaningful relationship with your customer-THIS IS NOT THE PLACE FOR YOU!!

    SPECIAL NOTE: If you don't hit goals, be prepared for the boot. This is the message that was delivered to employees a week ago by senior leadership: "We got help them to the door as fast as possible"

    Being a hard worker and nice DOES not pay off....SALES IS THE NAME OF THE GAME...NO EXCUSE. Don't make numbers, be prepared for a call night.

    Advice to ManagementAdvice

    Get back to basics. Provide emotional intelligence training for your Market Leaders. Come from behind the desk and work a week in the branches. You create these LOFTY goals and blame employees for not reaching them when they are in most cases unattainable.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    BB&T is a strong financial institution and ideally puts the client first

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Banker (Formerly Relationship Banker) in Westminster, MD (US)
    Current Employee - Branch Banker (Formerly Relationship Banker) in Westminster, MD (US)

    I have been working at BB&T full-time (more than an year)

    Pros

    great training for your position, ideally client focused. good brand name (for now).

    Cons

    outrageously high sales goals (recently increased), short staffing makes day to day operations tough and providing the PCE nearly impossible. detached management. down training (IE managers have to be tellers and bankers, bankers have to be tellers, etc).

    Advice to ManagementAdvice

    pay attention to branch level staff, adequately staff branches, this will hurt their long term

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Location Matters

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Banker in Charlotte, NC (US)
    Former Employee - Relationship Banker in Charlotte, NC (US)

    I worked at BB&T full-time (more than an year)

    Pros

    - Culture is friendly
    - Benefits are good
    - It's a very stable company

    Cons

    - Your experience will depend largely on your branch's traffic. At a high-traffic location you'll have an easy time meeting your weekly goals, but if your branch is slow you'll be fighting for scraps.
    - Expense management with be stressed by upper management, but then thrown out the door as they waste money on marketing materials for products people do not care about and internal websites dedicated to information that is already available for free elsewhere.
    - Your pay as a teller or a banker is not at all appropriate for the amount of liability you will take on.
    - Working Saturdays
    - Dealing with the general public.

    Advice to ManagementAdvice

    Re-examine your overdraft policy. Getting a measly $144 dollars from somebody is not worthwhile if it costs you their entire relationship.

    Doesn't Recommend
    Neutral Outlook
  6.  

    Relationship Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Banker II in Columbia, SC (US)
    Former Employee - Relationship Banker II in Columbia, SC (US)

    I worked at BB&T full-time (more than an year)

    Pros

    Benefits, Training, Paid Vacation (Fed Holidays), Great Hours, Networking

    Cons

    Limited growth opportunities
    "Old Boys Club" Culture
    Limited internal promotions

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Constantly Changing Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Teller in Louisville, KY (US)
    Current Employee - Senior Teller in Louisville, KY (US)

    I have been working at BB&T part-time (more than 5 years)

    Pros

    If you are motivated there is no shortfall of work present. Management strongly promotes those who can sell.

    Cons

    Company became too focused on sales abd lost sight of the clients and the employees.

    Advice to ManagementAdvice

    Create other methods for supporting growth in the staff. Give the employees a stronger feeling that they are cared for as employees not just sales people.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Great Benefits, Poor Employee Advocacy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Banker II in Summerville, SC (US)
    Former Employee - Relationship Banker II in Summerville, SC (US)

    I worked at BB&T full-time (more than 8 years)

    Pros

    Benefits are wonderful, including insurance, payed time off, and sick leave.
    Employees at all branches have a great working, family like relationship.
    Great place to start a career in banking.

    Cons

    You get a great starting pay but if lucky can only expect an annual pay increase of 2%, if any.
    The bank operates on a skeleton crew which can cause many frustrations.
    Very little chance for advancing in the company; nepotism at its finest.

    Advice to ManagementAdvice

    Take care of your staff and end the "good ol' boy" system in place and promote employees with real talent and who produce.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Financial Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Consultant in Charlotte, NC (US)
    Former Employee - Financial Consultant in Charlotte, NC (US)

    I worked at BB&T full-time (more than 3 years)

    Pros

    A good place for an advisor that has limited scope or experience.

    Cons

    A graveyard for serious advisors.

    Doesn't Recommend
    Neutral Outlook
  10.  

    Financial Advisors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Private Financial Advisor in Baltimore, MD (US)
    Former Employee - Private Financial Advisor in Baltimore, MD (US)

    I worked at BB&T full-time (less than an year)

    Pros

    There is time flexibility when needed.

    Cons

    Financial Advisor Company is an after thought to the banks. Advisors are competing with the banks for assets under management. High turnover. No company commitment to advisors.

    Advice to ManagementAdvice

    Sell the Financial Advisor division and concentrate on banking.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Nice company, but challenged w resources

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BB&T full-time (more than 5 years)

    Pros

    The company has a good values-based culture, and works hard to stay true to it. Service-focused, do-the-right-thing-for-the-client approach.

    Cons

    Systems are so 1980's, and processes are too manual. Senior management is required far too often for approvals of basic, low-level decisions. It makes the company slow.

    Advice to ManagementAdvice

    Too many providers of investment-oriented services all calling within the same bank for referrals. It's redundant, confusing and needs streamlining.

    Recommends
    Neutral Outlook

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