BB&T Reviews

Updated 15 October 2014
Updated 15 October 2014
521 Reviews
3.2
521 Reviews
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BB&T Chairman & CEO Kelly S. King
Kelly S. King
339 Ratings

Review Highlights

Pros
  • This bank pays better than any other and you get an incredible work/life balance (in 30 reviews)

  • Decent balance of work/life and good benefits with the company (in 44 reviews)


Cons
  • In my specific role, there was not room for advancement (in 12 reviews)

  • Micro-managing, unrealistic sales goals and high pressure from management (in 22 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Good & not so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Certified Senior Teller
    Current Employee - Certified Senior Teller

    I have been working at BB&T full-time (more than 10 years)

    Pros

    The benefits such as medical & eye insurance are great. So are the vacation time & holidays.

    Cons

    The micro-managing & recent employee cuts are nerve-racking. Employee morale is low & client satisfaction seems to be declining. I've been with BB&T for a very long time & have never felt as insecure as I do now. I've seen managers come & go. Wish the one we have now would go.

    Advice to ManagementAdvice

    Managers & customer service people should all pull some teller time. They need to know what we do & go through. They need to show a little more respect & appreciation. They need to decide if they want us to have a sales meeting on Monday morning or get the night deposit bags done before opening.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    Happy I got out when I did.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BB&T full-time (more than 10 years)

    Pros

    Work/life balance, benefits (401k, insurance, PENSION), decent dedication to training/continuing education

    Cons

    The organization is crawling with B-/C+ grade level employees with little experience to fulfill current roles, advancement at BB&T is dependent on 1) interpersonal and sometimes inappropriate relationships and 2) the amount of time you've input, intelligence and work ethic are severely undervalued, middle and senior level management waiver on making clear and concise decisions which makes execution of tasks tedious and impossible, market leaders/regional presidents lack the skill set, professionalism, and influence to advance the banks loan portfolio to a higher quality, executive management has become blinded by the "we haven't lost money x amount of quarters" speech -- they've lost focus on the basic bread and butter items that made the bank TRULY profitable (if you've read How the Mighty Fall, you might be shaking your head in a "this is true", fashion, work load is often uneven, formal mentoring programs lack structure and purpose, RIF's are the new NORM, being a number instead of a person is the new NORM.

    Advice to ManagementAdvice

    Fire non-performers. Period. No excuses or "coaching" them out. Make an example of people who are consistently nonperforming. What's the old adage -- complacency breeds contempt. Think about the implementation of changing processes and think about the full set of consequences before you roll out a process-- especially if you know you are going to change it again in 90 days. Open your pocket book and hire high performing individuals AND hire subject matter experts - not some person who did well on one job who you believe has the capability of tackling a larger, more rigorous, and CRITICAL project. Have a better succession plan -- bringing in outside senior level managers who don't appreciate, respect, or embrace the companies values is damaging, no matter how successful they were in their previous organizations.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Wonderful place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BB&T

    Pros

    Great benefits. They care about their associates well being

    Cons

    Slow to promote. Try not to micromanage

    Advice to ManagementAdvice

    Give credit where credit is due. Promote the ones that deserve it.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 1 person found this helpful  

    No advancement due to politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at BB&T full-time (more than 3 years)

    Pros

    You have a job - this in not a career oriented Company

    Cons

    You are told you can take training but have the company pay for it first. I believed I would be reimbursed after I obtained a certification and that did not happen. Women appear to be under valued.

    Advice to ManagementAdvice

    More women on the Board of Directors and in Senior Management. Alot of talking the talk but not walking the walk about treatment of employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 4 people found this helpful  

    A pretty surface with some messed up management...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Banker
    Former Employee - Relationship Banker

    I worked at BB&T full-time (less than an year)

    Pros

    Benefits, PTO, pension plan, great health club called Life Force that encourages a healthy lifestyle for discounts on the health insurance. Employee camaraderie! Lots of teamwork.

    Cons

    Short staffed, management can be tough on people. They don't like it when you try and get the truth. The market leaders tend to snitch on other employees and if you do something to upset one manager, you can get blacklisted.

    Advice to ManagementAdvice

    Check your Market Leaders calendars and drop by when they say they have all of those appointments - they rarely really exist. Also when an RB says there are issues and multiple other people can confirm the facts, then interview other people. A particular ML likes using their "in" with the boss to avoid having to use the proper channels when it comes to getting rid of someone they don't like.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    job insecurity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BB&T full-time (more than an year)

    Pros

    nothing really. only positive thing for me is that it's close to home.

    Cons

    Summer 2013 they cut a bunch of managers and clustered them to be over 2 or more branches. Summer 2014 they did an additional cut and now managers are clustered to maybe 4 branches minimum. They cut the hours of a bunch of tellers from full to part time to further save on expenses which puts extra workload on the 1 full time employee at the branch with no pay increase. Very unrewarding and stressful and the part timers now have a financial burden with the pay cut. They think it's acceptable for clients to have extended wait times with only 2 employees at the branch which is a security risk.

    Advice to ManagementAdvice

    Need to evaluate the effects of cutting all these hours on employees before making such drastic changes.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Grew up as a community bank - can't be a real commercial bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Service Officer
    Current Employee - Business Service Officer

    I have been working at BB&T full-time (more than 3 years)

    Pros

    Balance is decent, and most people are generally really easy to get along with. Executive management is very personable, and they do come to the regions at least once a year. Benefits are above industry standard and generally speaking there is a lot of people who work really hard.

    Cons

    Good-ole boy bank, it's who you know if you want to move-up. They are taking a retail approach to commercial business (i.e. scorecards, tick marks, referrals, and micro-managing). Segmentation is very messed up for the sales goals on the commercial side, which is tough to hit your goals unless you hit some wins. Bank is fundamentally controlled by credit - so is pricing. Sometimes conservative in spite of itself, and can't grasp the market competition in the general C&I space. Only place the bank is doing well is in small business lending, specialized credit, and CRE... tough if you are a seasoned C&I banker.

    Salary is okay, bonus compensation is crummy at best. If you're new to the bank, negotiate for a high salary because expecting a bonus that is sizable is going to be painful despite hitting goals.

    Advice to ManagementAdvice

    Redefine the commercial segments, let bankers fundamentally do their job and get deals done. Credit folks need to realize we can take some risk with a $190B balance sheet on smaller deals, and on top of that we shouldn't be afraid or syndicate deals and going after $50-100mm credits in large markets. It's time to step up to the plate and stop playing little-league.

    Middle-management needs to get over themselves and their titles - but hey, that's banking.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 4 people found this helpful  

    RIF's are getting to be the NORM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Market Leader
    Current Employee - Market Leader

    I have been working at BB&T full-time (more than 10 years)

    Pros

    Full benefits for PT employees.
    Holidays, vacation, and birthday's off

    Cons

    Lots of micro-managing--conference calls, meetings, call nights, reports to complete when management can pull the results themselves.
    Stressful work environment--the impression of never doing enough.
    Sales goals that are unattainable.

    Advice to ManagementAdvice

    After working for BB&T for 25 years, I was notified that my position was being eliminated. I should be angry about this....but strangely enough, my reaction was mostly one of relief. For the past two years, I have not been happy in the role and with the changes that have came along. BB&T has always prided itself on being a values driven company and as an employee, I believed that and felt that from upper management. That has drastically changed within the past two years and is still changing today. There is no recognition for any contributions made, only what else can you do for me? Stressful, horrible place to work! Most people that I know who have left the company have said that they are so much happier now.

    Recommends
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Little opportunity for Growth

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BB&T

    Pros

    If you are in their community banking division their is little sales pressure compared to competitors. They offer excellent health insurance

    Cons

    If you are looking to grow your career and develop new skills BB&T is not the place for you. Compensation packages are on very low end compared with competitors.

  11.  

    Relationship Teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BB&T

    Pros

    You get a nice amount of vacation time. I'm also off every Saturday.

    Cons

    They do not care about the employees. They have cut his tremendously. From day to day you really never know what location you're going to work at. Your checks are up and down you may get 40 plus one week and the next week you may only get 28 hours. Very thankful to have a job, but when another job come through I'll be leaving with no hesitation.

    Advice to ManagementAdvice

    HIRE MORE TELLERS AS SOON AS POSSIBLE BEFORE EVERYBODY LEAVE!!!! IT'S WAY TOO MANY UNHAPPY EMPLOYEES!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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