BT Reviews

Updated 26 August 2014
Updated 26 August 2014
342 Reviews

2.9
342 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
BT Chief Executive Ian Livingston
Ian Livingston
133 Ratings

Review Highlights

Pros
  • Not really good work life balance as Clients always keeps you on the toes (in 48 reviews)

  • Great work life balance and ability to work from home to be more effective (in 25 reviews)


Cons
  • work pressure on a higher side , might impact your work life balance (in 14 reviews)

  • Senior management lack honesty and there can often be a culture of intimidation through abuse of performance management (in 27 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Talented technical team with a mix of management capability and confusing strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programmer Manager
    Former Employee - Programmer Manager

    I worked at BT full-time for more than 3 years

    Pros

    Big projects = big challenges, loads of interesting work around
    Great technical people, albeit some of them freelance rather than permie
    Work with good technology, don't run things on a shoestring

    Cons

    People manager setup is bizarre
    Very strange performance reviews
    There are on or two VPs who are gibbering lunatics
    3000 colleagues are sat "on the bench"

    Advice to ManagementAdvice

    Find some new markets to point Global Services at and clarify the strategy for everybody

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    You only get recognition for good work if you're one of the manager's "favourites" current service operation's employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Operation's  in  Leeds, England (UK)
    Current Employee - Service Operation's in Leeds, England (UK)

    I have been working at BT full-time for more than 5 years

    Pros

    Although I honestly can't think of many at all, I suppose it's just a currently stable company to work in really.

    Cons

    Unless you happen to be one of management's favourite little darlings your contributions will not count. Any good work done either gets discredited or just gets ignored. Further to that you will soon find yourself in the DN category. Receive any corrective feedback at any point during the quarter even right at the end, don't be surprised if you actually get marked as U - unsatisfactory.

    Working at BT has shown me that it's a bullying culture wriggled against me and designed to manage people out using the contradictory performance management system and HR. Unless you are a favorite with a pretty face. Also don't expect a decent pay increase. 2.5% really feels like being spat on or like a tramp being given 2 pence by a rich egotistical biggot despite hard work done. BT really does everything on the cheapest of the cheap, which really isn't surprising for a company with a 30 Billion pound debt (probably due to all the fines by Ofcom).

    Employees are seldomly encouraged and inspired to help them want to do better. They just get ignored, discredited and demoralised - unless a little favorite pet of management's.

    So far I have not come across one person who has said they like their services provided by BT. Friends, family and random people have all said they can't wait to move to a different provider. Slow Internet speeds, repulsively bad customer service, over charged and the list goes on.

    Advice to ManagementAdvice

    If you just ensured your employees were happy and made to feel valued and appreciated, so will our customers and shareholders also. Remember it's not just about what you do but how you do it also.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Want a crash course in dirty office politics ? JOIN HERE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT

    Pros

    None... unless you consider work life balance coz ..that Managers are least concerned about performance management nor is there any attendance tracking system.. nor is the leave tracking system ever accurate...
    if you consider buttering and sucking up and spending weekends with so called unethical leaders for better hikes and promotions a pro without ever doing any ounce of productive work..then this is your kind of place..

    Cons

    Salary structure is a hoax.. they pay less than market standards.. esp when you condsider your take home.. deductions for office transport.. god knows why for a place like Gurgaon? No career mapping or growth path.. it is all dependent on who you have weekend connections with ... Leadership - the word has a no meaning here.. leaders have no clue what really goes on on the ground,, it is just a' big old grumpy frustrated old boys club'

    Advice to ManagementAdvice

    Get a life and stop spying on youngters on facebook and if you can ... spend some money hiring a decent consultants to tell you what is actually wrong with the company
    If you want cost transformation, then start with unneccessary benefits and fat salaries first !

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    kind of service based with good brand

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  Bangalore (India)
    Current Employee - Senior Software Engineer in Bangalore (India)

    I have been working at BT full-time for more than a year

    Pros

    can find some of the best of industry talents around you

    Cons

    in brief, 95% of the cons mentioned for india division are so true. major cons: vendor teams in different locations, rock age technologies with no technical growth. week end support for non production environments, less team members more work pressure

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Management factory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Improvement Consultant  in  London, England (UK)
    Former Employee - Business Improvement Consultant in London, England (UK)

    I worked at BT full-time for more than 10 years

    Pros

    Home working
    The right values and policies for a healthy working environment (though these are regularly ignored in practice)

    Cons

    Senior management lack honesty and there can often be a culture of intimidation through abuse of performance management. Your job satisfaction in BT is really down to which manager you have and this changes every 6 months on average.

    The company often loses sight of the customer and this can be very frustrating. Ultimately, the apparent purpose of BT is to create more managers and to protect those already in place. I was a senior manager and saw this from the inside.

    Advice to ManagementAdvice

    Design your processes and all aspects of delivery around customers. It's so much more motivating to work in a company that places customers first, trusts staff to get on with delivering what common sense tells them is right and has the maturity to move away from a command and control management culture.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    BT needs to stay closely with your people/employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist Security Systems  in  Hortolândia (Brazil)
    Current Employee - Specialist Security Systems in Hortolândia (Brazil)

    I have been working at BT full-time for more than 5 years

    Pros

    Good place to work and development, co-workers/collegues helps you every time when you need, good benfits packages, good bonus payment.

    Cons

    Poor career plan, poor salary in comparison with other companies/concurrents, managers need to work closely with their staff, Human Resources and Talent Development team needs to work to improve internal people; HR folks prefer to pay more to guys contracted out from BT than increase salary to BT people that applied at same position opened internaly on BT - that is terrible and unacceptable. Gaps on process between sales team and delivery/implementation team;

    Advice to ManagementAdvice

    They need to review and implement a solid career plan.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Not a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  Bangalore (India)
    Current Employee - Senior Software Engineer in Bangalore (India)

    I have been working at BT full-time for more than a year

    Pros

    work life balance is good but again it depends on your project. Some projects are hell..so before joining BT, confirm this from anyone who is actually working in that project. Good gang of table tennis players

    Cons

    There are many to mention:-

    1. Initially you will find it smooth. problem will start when u will get your fist rating. Even for getting normal rating(AS) you need to struggle and management is too much into cost cutting. So they will always give you any bloody reason for average rating and that would affect your financial growth.

    2 Hike system is very poor. last year most people got hike in 1 digit

    3. Most of the time you will be involved working with vendors(TCS , TechM) and there is huge confusion what to do and what not. Process is not very much clear to anybody.

    Advice to ManagementAdvice

    why you guys are so much into cost cutting. Make people happy, provide a better and positive atmosphere. and plzzz stop recruiting all those dumb and frustrated guys who worked for BT project from vendor location. They are ruing the BT work culture.

  9. 1 person found this helpful  

    Good starting point

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Manager  in  London, England (UK)
    Former Employee - Finance Manager in London, England (UK)

    I worked at BT full-time for more than 3 years

    Pros

    Good experience, skills training, nice colleagues and location. Bonus structure was amenable.

    Cons

    Company didn't value the customer at all. Worked it's employees to the ground

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    It is what you make of it...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Consultant  in  Irving, TX (US)
    Current Employee - Principal Consultant in Irving, TX (US)

    I have been working at BT full-time for more than 3 years

    Pros

    BT is company where you make what you want out of your work. As a Consultant in the Advise organization I have seen two classes of individuals in the field. Those who expect everything to be handed to them and those who find the opportunities within and without. Those who expect everything to be handed to them usually are unhappy when they aren't given work or the next steps... (but note are happily still cashing their six figure paychecks for "sitting on the bench") then their are those who work hard and find ways to be involved in areas of business and product development, these people treat every assignment like it is in front of the customer and are always looking for ways to contribute more and help out. I put myself in this category. Have had tremendous opportunities come my way to work with some of the top talent on the top companies in the world.

    Cons

    The fragmented nature of the organization is challenging and creates a drag on some of our more innovative projects. Internal chargeback is a mess.

    Advice to ManagementAdvice

    In all honesty, cut the fat, get rid of those long term bench sitters, better reward those who are actually putting the time and effort to "build the cathederal".

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Excellent company for long tem stay

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BT

    Pros

    BT offers a great work life balance and enormous opportunities to work on big projects in a global environment. You get an opportunity to know about all the upcoming products and services in market

    Cons

    For some roles, No proper career path is defined so an individual has to look out for himself and apply internally for a new role

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