BT

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BT Reviews

Updated 26 January 2015
Updated 26 January 2015
390 Reviews
2.8
390 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Gavin Patterson
23 Ratings

Review Highlights

Pros
  • Not really good work life balance as Clients always keeps you on the toes (in 52 reviews)

  • Very flexible in terms of being able to work from home/remotely if needed (in 28 reviews)


Cons
  • work pressure on a higher side , might impact your work life balance (in 18 reviews)

  • Performance management structure mean everyone is out for themselves creating a poor team environment (in 30 reviews)

More Highlights

Employee Reviews

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  1.  

    In BT no one can hear you scream

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention Advisor in Warrington, North West England, England (UK)
    Former Employee - Retention Advisor in Warrington, North West England, England (UK)

    I worked at BT

    Pros

    Above minimum wage is paid

    Cons

    No chance of a BT contract, ~90% of staff are on a contract with Manpower so no possible pay rises, managers are in the same position and are paid the same as employees starting at day 1, no shift routine and are expected to work at any time from 8am-8pm 7 days a week.

    Advice to ManagementAdvice

    Do not treat employees as cattle, senior executives should spend a day on the bottom rung.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Awful culture with terrible management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advisor in Belfast, Northern Ireland (UK)
    Former Employee - Customer Service Advisor in Belfast, Northern Ireland (UK)

    I worked at BT full-time (less than a year)

    Pros

    Temp job undertaken for 8 months. Working environment relatively pleasant. Holidays are good. Lots of banal charitable activities and community engagement to disguise the awful working environment.

    Cons

    Horrific training. Management and organization an absolute shambles. Ill prepared and reactionary approach to management hence constantly putting out fires. Widespread nepotism and cronyism means they tend to retain the worst staff. Lots of clock watchers etc and overall an awful, unmotivated and unrewarded work environment.

    Advice to ManagementAdvice

    Resign and stop promoting ineffectual friends and relatives to positions of responsibility.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Bt Grad Scheme

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Graduate
    Former Employee - Graduate

    I worked at BT

    Pros

    Largest Telco in the UK

    Cons

    Full of judgemental people who have been working there all their life

    Advice to ManagementAdvice

    Protect grads from the culture and help them florish

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    OMG BT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telecoms Engineer in London, England (UK)
    Current Employee - Telecoms Engineer in London, England (UK)

    I have been working at BT full-time (more than 5 years)

    Pros

    No leadership lost cause, within the chaos i can skip and dance, fill the spreadsheet's like a KPI warrior while the customers get no service

    Cons

    absolutely no work life balance, managers scared witless that they will not get a bonus and chase you whilst waving their spreadsheet's wailing KPI's at the top of the voices

    Advice to ManagementAdvice

    Please Manage your people , please stop being scared ..scared managers make excellent bully's

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Head of Portfolio Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BT full-time (more than 10 years)

    Pros

    Large and varied scope of work

    Cons

    Decisions are made by agreements among senior managers, who are distant for the customer and only focused the the 'numbers'

    Advice to ManagementAdvice

    Let employees make decisions - they really know the customers and the market environment

    Doesn't Recommend
    Neutral Outlook
  7. 2 people found this helpful  

    Excellent employer - and working hard on continuous improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)

    I have been working at BT full-time (less than a year)

    Pros

    - Great company that genuinely works hard to try to deliver what customers want, and delivers a product - telecoms and internet - that is in real demand.

    - Sensible work-life balance: there's enough to keep you busy, but you're not expected to be a martyr to work.

    - The company really tries to live its values.

    Cons

    - Flexible working isn't for everyone: many of us would prefer, rather than a 'virtual team', scattered across the UK, a real team, with an office and people you see and speak to every day, and with whom you can go for a drink after work. That said, such roles exist too, and therefore it is simply a question of applying, and being selected, for them.

    - Inevitably, there must be cost savings. This is a consequence of being in a competitive industry in which other companies are vying for market share. This means that we need to evolve to tackle challenges. Sometimes the process of evolving makes people nervous, which causes tension - particularly in longer-serving, older workers who have seen it all before (or think they have...). I doubt this change aspect is any more so than any other major company though - and BT are arguably far better, as they don't make people redundant, they simply move them to a 'redeployment pool' from where they can apply for new jobs (which is a hangover of civil service/public sector days, but one which - regardless of its economic merits - makes for a far more humane employer).

    Advice to ManagementAdvice

    I've been working for the company for 11 months, and I'm really impressed. The one thing I would definitely change is hiring policies: at present, hiring managers are artificially constrained to selecting new candidates from the redeployment pool within their own line of business (LoBs), then expanding the search to other LoBs, then advertising internally, then advertising externally. At each stage, managers can only progress to the next stage by rejecting all candidates. This prevents them from seeing (or advertising to) all possible candidates, and selecting the best. While commendable that the redeployment pool is prioritised, it does severely impact managers' autonomy, and the ability to select the best people for the job. Open competition is usually the best option, and I think that it would be here, too.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    hat to put a title

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT

    Pros

    large company, unexpectedly dynamic, cool team

    Cons

    large company, some ballast, bureaucracy and processes

  9.  

    Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT full-time (more than 8 years)

    Pros

    Opportunity to get exposed to global customers and large, complex IT/Telecom outsourcing contracts.

    Cons

    Slow processes and not integrated systems an a lot of people securing their jobs taking advantage of those inefficiencies.

    Advice to ManagementAdvice

    Eliminate politics and streamline the organization, processes and systems.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Clunky processes and systems, ok work life balance and pay

    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at BT full-time (more than 5 years)

    Pros

    - Generous annual leave and other benefits
    - Some flexible working though this will significantly decrease in the near future.
    - Pay is ok

    Cons

    - Dreadful blame attitude
    - Over-excitement at the launch of new initiatives, but lack of execution
    - Clunky and outdated internal systems and processes
    - Lack of development and career progression
    - Too many cling-ons who have been with the company for 25+ years and are useless but somehow impossible to get rid of
    - UK centric attitude despite harping on about being global
    - Dire performance management
    - Some low-level bullying and weak management

  11.  

    Good company to start your career with. Excellent training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Analyst Programmer in London, England (UK)
    Former Employee - IT Analyst Programmer in London, England (UK)

    I worked at BT full-time (more than 3 years)

    Pros

    Good Training. Good starting salary. Friendly work environment. Good work life balance. I don't know what it would be like for Managers. Excellent canteen. I would recommend this company for a new graduate as it has a good reputation in the telecoms industry both nationally and globally.

    Cons

    Limited prospects for a successful career. Few opportunities for promotion.

    Advice to ManagementAdvice

    Fast track the high performers into good management positions.

    Recommends
    Neutral Outlook
    Approves of CEO

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Headquarters of BT Group, housed in BT Centre, located in London (Photo attributed to Martin Addison - licensed under the CCL Attribution-ShareAlike 2.0)
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