BT

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BT Reviews

Updated 14 December 2014
Updated 14 December 2014
374 Reviews
2.7
374 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Gavin Patterson
12 Ratings

Review Highlights

Pros
  • Not really good work life balance as Clients always keeps you on the toes (in 52 reviews)

  • Very flexible in terms of being able to work from home/remotely if needed (in 28 reviews)


Cons
  • work pressure on a higher side , might impact your work life balance (in 18 reviews)

  • Performance management structure mean everyone is out for themselves creating a poor team environment (in 30 reviews)

More Highlights

Employee Reviews

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  1.  

    good company but need improvement in Indian management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SOC Analyst in Gurgaon, Haryana (India)
    Current Employee - SOC Analyst in Gurgaon, Haryana (India)

    I have been working at BT full-time (more than an year)

    Pros

    start as good company but all where is politics

    Cons

    now company thinking about there employes

    Doesn't Recommend
  2.  

    A Company That Delights In Repeating The Same Mistakes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Centre Advisor in Manchester, England (UK)
    Former Employee - Call Centre Advisor in Manchester, England (UK)

    I worked at BT full-time (more than 10 years)

    Pros

    You can get temporary promotions, but if your face doesn't fit you will not be given the job ultimately, however still a pro as pretty much anyone is allowed to give it a go.
    Generous holidays if you can get them booked.
    If you decide to leave they make it very easy.

    Cons

    Where to start; Imagine being screamed at and threatened by customers all day ( high level complaints team and faults) and then micro-managed to the point where you are told that you have used an incorrect word while dealing with said screamer. This needs to be addressed via a performance plan, no pressure there then.
     The stress levels of employees are through the roof. At any given time, at least 2 colleagues were having a melt down and several more were off with stress related illness.
    New products are NOT trained out properly, if at all. Not allowed to inadvertantly reveal a new promotion to customers we are not told about them until after they have been rolled out, usually by a customer. We then would get rushed training where questions were not encouraged or answered.
    So, you have demotivated staff, who are penalised by customers, then managers (sometimes twice for the same call) and have little knowledge of the promotions available.
    The computer system used is unweildy and slow ( and of course, while waiting for a page to turn, you have to make small talk with your angry customer because you cant be honest about the system)
    Low level bullying is not addressed.
    High turnover of upper management. (15 years and i got a bit jaded at the sight of yet another over-excited manager telling me that their vision was the one, 12 months (max) later they and their vision had gone)

    Advice to ManagementAdvice

    Train your staff properly.
    Involve them in new promotions early and train them before launch.
    Revise the bills, they are complicated and its fairly obvious that its deliberate to hide the details of promotions and add-ons.
    Your criteria for management is flawed, good managers don't get the jobs, rubbish ones do because they have done their utmost to fit in with the in-crowd .
    You are at the forefront of communication and yet you fail to answer calls quickly and outsource abroad, your staff computer system is slow and unweildy, you dont communicate effectively from middle management to ground floor staff.
    Booking days off is nigh on impossible, make it a bit simpler and you might reduce "sick" days.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3.  

    Horrible experience dealing with office politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT full-time (more than an year)

    Pros

    Pay. BT pays you well and there are no hidden components.

    Cons

    Work life balance
    Multi tasking and high pressure environments
    Vendors still call the shots
    Directionless management with unreasonable objectives

    Advice to ManagementAdvice

    If you do not get the India story right, you would have people quitting very soon. That means, it would be back to outsourcing.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Positive company, but can be too large at times.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - First Line Manager in Birmingham, England (UK)
    Former Employee - First Line Manager in Birmingham, England (UK)

    I worked at BT full-time (more than an year)

    Pros

    Lots of opportunity, diversity, good pay and people. Culturally diverse, and recognised brand which puts you in good stead for future external opportunities. Roles can be diverse and challenging, and your ceiling is only imposed by your personal aspirations.

    Cons

    Some long-standing staff resistant to change and new ideas. Secondment culture means you can take on additional tasks without any guaranteed rewards. Also, if you work for an area of the business that isn't doing so great, it can taint your future through association with potential failure.

    Advice to ManagementAdvice

    Look to

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great place but little progression

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Manchester, England (UK)
    Former Employee - Project Manager in Manchester, England (UK)

    I worked at BT full-time (more than 8 years)

    Pros

    It was a great place to be. The people are awesome and generally the opportunities to move are good. It's a very secure place to work

    Cons

    Pay is nowhere near the market value. There's is no way to progress up in the company without significantly moving jobs, as most people don't leave ever they stay in the old way of in the job for 40 years. I felt I had to leave to get up in my career

    Advice to ManagementAdvice

    Have a good mix of Recruiting lower level managers externally and internally as the mix when right can be phenomenal

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Good employer but very limited opportunities for personal development and career progression.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BT full-time (more than 8 years)

    Pros

    My experience was that there was a flexible working environment with a very good work life balance. The compensation and benefits package was near industry average.

    Cons

    I found that senior management, in most cases, paid lip service to personal development and there were very limited opportunities for personal growth and progression

    Advice to ManagementAdvice

    Really need to review individual opportunities for growth and development to retain top performers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Nothing too amazing, but not all bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor in Doncaster, England (UK)
    Current Employee - Sales Advisor in Doncaster, England (UK)

    I have been working at BT full-time (more than an year)

    Pros

    The pro's to working at BT is the experience you gain and the way it stands out on a CV it is a good name to have on there. The bonus structure CAN be good (emphasis on the word can) and also most of the people there are pretty awesome.

    Cons

    The way that non-sale calls are directed through to ourselves and there is nothing we can do about these particular calls yet we are penalised in the stats about them. Also the bonus CAN be absolutely terrible.

    Advice to ManagementAdvice

    When someone is struggling on a higher campaign don't just constantly put them on a performance review and not move them around during a change around. Actually drop them back to an easier campaign

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Average company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Gurgaon, Haryana (India)
    Current Employee - Project Manager in Gurgaon, Haryana (India)

    I have been working at BT full-time (more than an year)

    Pros

    Good for new entrants who need experience
    Good for personal growth as company is ramping up India Operations

    Cons

    Poor leadership & vision
    Lack of professional conduct in management
    Poor in Training & Persnal development
    No work life balance
    Heavy work load which causes high attrition

    Advice to ManagementAdvice

    Training & development of employees is a key aspect for a company's success and it should be addressed.
    Junior management needs to be trained on people management & inter-personal skills.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Brilliant company to work for

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BT

    Pros

    Innovative and transforming itself and telecoms/media landscape

    Cons

    None specifically at this point

    Advice to ManagementAdvice

    Keep going!

  11.  

    Useless from top to bottom

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Key Account Manager BT Retail in Brentwood, England (UK)
    Current Employee - Key Account Manager BT Retail in Brentwood, England (UK)

    I have been working at BT full-time (more than 5 years)

    Pros

    Free broadband and £10 each for your Christmas meal, as long as it's outside work hours.

    Cons

    By the time the internal cogs start moving on a deal and you have pricing approved the slicker competition will be out with your old client having a slap up meal. BT Retails management are s joke who only care about themselves rather than staff or customers. They double claim deals to hit numbers whilst bullying staff. A horrid company that is going backwards fast

    Advice to ManagementAdvice

    Fire yourself and get people in that care about customers and staff.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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Headquarters of BT Group, housed in BT Centre, located in London (Photo attributed to Martin Addison - licensed under the CCL Attribution-ShareAlike 2.0)
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