BT Reviews

Updated 30 October 2014
Updated 30 October 2014
357 Reviews
2.7
357 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Gavin Patterson
4 Ratings

Review Highlights

Pros
  • Not really good work life balance as Clients always keeps you on the toes (in 50 reviews)

  • Good hours flexible schedule - good work from home policy (in 27 reviews)


Cons
  • work pressure on a higher side , might impact your work life balance (in 17 reviews)

  • Performance management structure mean everyone is out for themselves creating a poor team environment (in 28 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Stifled by bureaucracy, suffocation by archaic processes which do not work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Graduate Software Engineer in Ipswich, England (UK)
    Current Employee - Graduate Software Engineer in Ipswich, England (UK)

    I have been working at BT full-time (more than an year)

    Pros

    It's big, you can move around a lot internally and feel like you're in a new job.

    Cons

    It's big, almost impossible to change anything and no matter where you move - it's still BT.
    Processes stifle innovation in many areas (may not be true universally).
    No room for techies, techies get put aside in favor of outsourcing and management roles.

    Advice to ManagementAdvice

    You need to change the culture of the Technology, Services and Operations arm. It's spaghetti management with layer upon layer of blockers, unnecessary challengers and bureaucratic crones. Three months to acquire a low spec server simply because the process requires 4-5 people to say no a couple of times then eventually give over doesn't help the company what-so-ever, it costs more money than you're attempting to save.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    DONT BE FOOLED BY THINKING WORKING FOR THE BIG BT IS A GOOD THING

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Canterbury, England (UK)
    Former Employee - Sales in Canterbury, England (UK)

    I worked at BT full-time (less than an year)

    Pros

    Good team sprit with your team, very sociable place to work, nice customers in general.

    Cons

    Training provided by "one of the best sales people on site" only to find shortly after they was only top as they were manipulating the system (lying about their sales), If you dont read a script almost word for word from a piece of paper provided you are put on a "performance plan" which is sold to you as a good thing that will get you extra training - the training consists of three calls being listened to management obtaining written evidence of call then generally passing onto another manager for a weekly meeting, so you are basically going to work each week with possible dismissal if the company feel the need to do so! Also a nightmare to book holidays, unless of course you are dating someone in a senior position or are part of the "bt clan" Basically the job is great for someone that does not have a heart or is a yes sir no sir person or someone that is willing to allow bt to brainwash them that everything they do is the best - when it is clearly not the case!

    Advice to ManagementAdvice

    Middle management dont ask your staff questions about what they think, its not worth it as you always have a comeback answer and dont do anything about it. Upper management need to engage more with the everyday staff as im sure there is plenty that you dont know about what goes on what would shock you! Also how can a company as large as BT does not have a proper training team is beyond me! As for career oppertunities you are told there are plenty but never see them advertised!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    I have been working at BT

    Pros

    Money isn't bad but that's about as far as it goes

    Cons

    See the above, discrimination, blinkered management, harrisment and bullying.

    Advice to ManagementAdvice

    Pull your socks up, wake up and realise that people with disabilities are more than able to do the job

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Pathetic company a bid no no

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Gurgaon, Haryana (India)
    Current Employee - Analyst in Gurgaon, Haryana (India)

    I have been working at BT full-time (more than an year)

    Pros

    no work at all
    No support by management
    if oyu are taking leaves that is urgent for you you get development needed and are blocked from IJPs

    Cons

    salaries difference is large as per differnt organisations
    No Employee support
    Hire you for different profile and put you into different profile.

    Advice to ManagementAdvice

    get some trainings on management dont do stupidest of things

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    So-so

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager in Leeds, England (UK)
    Current Employee - Senior Project Manager in Leeds, England (UK)

    I have been working at BT full-time (more than 5 years)

    Pros

    Some parts of the business have an ok work life balance. Good annual leave allowance

    Cons

    No real opportunities for growth. Very set in its ways

    Doesn't Recommend
    Positive Outlook
  7.  

    Great Company and People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in New York, NY (US)
    Former Employee - Manager in New York, NY (US)

    I worked at BT full-time (more than 3 years)

    Pros

    Interesting work, good variety. Generally supports working from home.

    Cons

    Job security, frequency of layoffs due to lack of planning

    Advice to ManagementAdvice

    Spend more time focused on winning business opportunities and less on corporate restructuring strategies. You're losing some very capable people!

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Decent company to work for but slow moving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT full-time (more than 8 years)

    Pros

    pretty good atmosphere. good benefits.

    Cons

    slow moving and unfocused. Plus missing the boat on some market developments.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    principal consultant

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT

    Pros

    large company with loads of opportunities.

    Cons

    there could be lot of red tape

  10. 1 person found this helpful  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor in Dundee, Scotland (UK)
    Current Employee - Sales Advisor in Dundee, Scotland (UK)

    I have been working at BT full-time (more than an year)

    Pros

    Good bonus, sometimes you speak to really lovely people.

    Cons

    We were given 4 weeks of training which was useless, a lot of time was spent learning on how to use the software which was pretty basic rather than actually letting us know what we should expect. The example calls were hand picked which were the most simple ones and it made it look like that life will be great and jobs really easy. Even when we sat next to advisors to listen to calls they were from a different campaign that doesnt deal with usual calls. After training we entered in the "Grad Bay" stage where we were spoon fed sales calls and as soon as grad bay stage was over we were in the standard call queue.

    Customer care was non existent, they selected options to speak to faults, billing etc were passed through to sales which we werent able to deal with. Most managers arent willing to take escalations or answer questions which arent defined in the standard "toolkit". A lot of people have been recruited who have no clue about what speed and allowance mean (GB, MB, Mbytes) and they are the "Experts" guiding the customers on broadband. You get penalized for helping customers as it takes precious call time where you could be selling. The worst of all everyone in sales get penalized for selling BT sports as a standalone product because customers didnt transfer line and broadband over to BT. HR is always looking for reasons to put people on coaching plans in view of pressurizing people so they leave the job. Marketing team is out of touch with sales, every couple of months flyers are sent out to customers offering deals which sales cant honour. If not the bonus not a single person would willingly want to work on the sales floor. No acknowledgement of hard work. You start the job thinking you will make a difference and you will not treat customers like other people do but eventually you will succumb to the stat driven environment and stop caring if its a not a sales call.

    Advice to ManagementAdvice

    Have regular feedback from the people taking the calls not the managers, acknowledge hard work and dedication, HR needs to ease up a little bit and not go on witch hunts. Marketing team really needs a big shake up they are not in touch with whoever draws up the weekly targets. Be willing to put customer first.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    BT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BT as a contractor (more than 5 years)

    Pros

    Large Telecom . . . .

    Cons

    Work life balance .... ... ... ... .

    Advice to ManagementAdvice

    better sales

    Negative Outlook
    No opinion of CEO

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