Barnes & Noble

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Barnes & Noble Reviews

Updated 26 February 2015
Updated 26 February 2015
1,260 Reviews
3.4
1,260 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Michael Huseby
195 Ratings

Review Highlights

Pros
  • It's nice to get a decent discount on books and have access to the titles (in 42 reviews)

  • The one thing that I can say about this company is that you get a pretty great employee discount (in 108 reviews)


Cons
  • While the pay is a little above minimum wage, the hours make for some very small paychecks (in 79 reviews)

  • The company had some serious problems that turned a great part-time job into a so-so (in 61 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    As good as retail will ever get - great business, good benefits, but concerning trends

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandising Manager in Orange, CA (US)
    Former Employee - Merchandising Manager in Orange, CA (US)

    I worked at Barnes & Noble full-time (more than 3 years)

    Pros

    As good as it will ever get for retail. Great community of people to work with. Full-timers get great benefits. Benefits extended to same-sex partnerships even where not legally required. Books are fun.

    Cons

    People just get weird around bookstores. High sales expectations (memberships). Increasing trend towards bare minimum staffing of a store... frustrating when the main advantage over online shopping is customer service.

    Advice to ManagementAdvice

    Allot more hours to store so they can staff to meet customer's expectations. Managers are doing what they can with what they have, which isn't much.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Wonderful people to work with, limited advancement opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Cafe Server
    Former Employee - Lead Cafe Server

    I worked at Barnes & Noble full-time (more than 5 years)

    Pros

    Very friendly co workers and managers, they were great about accommodating scheduling and vacation requests. Everyone worked well together and helped the store run smoothly.

    Cons

    In 7 years, I only witnessed a few people get promotions within my store. New managers were hired from outside the company or transferred from other stores.
    Raises were annual, but in tiny increments.

    Advice to ManagementAdvice

    Support dedicated employees and help them grow into management positions.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Absolutely the BEST place I have ever worked retail!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bookseller in Brookfield, WI (US)
    Current Employee - Bookseller in Brookfield, WI (US)

    I have been working at Barnes & Noble part-time (less than a year)

    Pros

    -staff is super friendly and flexible
    -management really cares about how you feel at the job
    -they work with other jobs and school hours
    -everything is great
    -super great discounts (50% in cafe, 30% on the bookfloor and music dept., employee appreciation days in the holiday season-45%)

    Cons

    -the only drawback is they really, really push you for memberships, and if you have a hard time getting them, they somewhat devaluate your ability as a bookseller

    Recommends
    Positive Outlook
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  5.  

    Love my job!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Barnes & Noble

    Pros

    Family environment with coworkers and customers

    Cons

    None! I've bee with the company over 13 years

  6.  

    Not much opportunity for advancement on the retail side.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cafe Barista in Huntsville, AL (US)
    Former Employee - Cafe Barista in Huntsville, AL (US)

    I worked at Barnes & Noble

    Pros

    50% off of cafe items and 30% off of books.

    Cons

    Not a strong possibility for advancement.

    Advice to ManagementAdvice

    Promote deserving employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    !

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Barnes & Noble

    Pros

    Good when things make sense

    Cons

    Not good if sales are bad

  8.  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cafe Manager in Baltimore, MD (US)
    Current Employee - Cafe Manager in Baltimore, MD (US)

    I have been working at Barnes & Noble

    Pros

    Excellent company to work for. Very detailed and professional.

    Cons

    Yearly inventory count was very long and time consuming due to company hired to do inventory count.

    Advice to ManagementAdvice

    I have no bad comments at all. A great company.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Love being here, Best retail job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Music Seller in Fayetteville, NC (US)
    Current Employee - Music Seller in Fayetteville, NC (US)

    I have been working at Barnes & Noble part-time (less than a year)

    Pros

    Love my coworkers and the environment is very comfortable and workable. Awesome at scheduling based on my personal needs. Very employee oriented! Very good employee discount too. Just be ready to try and sell some memberships..

    Cons

    Minimum wage pay and customers can be difficult from time to time.

    Advice to ManagementAdvice

    Love your break policies and employee benefits! Thank you!

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bookseller in Manhasset, NY (US)
    Current Employee - Bookseller in Manhasset, NY (US)

    I have been working at Barnes & Noble

    Pros

    High Customer focus - Customers are always a priority and always come first.
    Relaxed atmosphere - managers expect booksellers to complete daily tasks but never at the expense of the customer.
    Intellectual customers - As a bookseller, I enjoy interacting with the B&N customer because most are above average and conversations are always interesting and stimulating.
    Flexible hours - many different shifts are available to accommodate individual needs. Also varying shifts make each day different and provide more variety to my week. Management also supports and encourages a good work/life balance.
    On-the-job training gets a newcomer involved immediately. Co-worker support is stressed and part of the corporate culture.
    Amazing benefits at the full time level (health care, vision, dental 401K).
    Great discounts (books, cafe, bookseller appreciation around the holidays).
    Upward mobility - fast promotions - a lot of opportunities for advancement.

    Cons

    Salary is not competitive.
    Management is not consistent. A bookseller can ask the same question to three different managers and get three different responses which is very confusing.
    On-the-job training can be frustrating because of inconsistent management. Also it is difficult to get the "big picture" because so much training is done at a very detailed level. In addition, due to the upward mobility, managers are frequently transferred to different locations which adds to the management instability.

    Advice to ManagementAdvice

    Each store has its own unique qualities based on the community which it serves and the clientele it attracts. Therefore each store must also reflect that "personality". However, some emphasis should be placed on a more consistent management approach and store operation. Perhaps more formal training at different intervals during the Bookseller's career would help bring the "big picture" and consistency to the Bookseller. I also believe that Management should re-evaluate salary levels to be more competitive.

    Recommends
    Positive Outlook
    No opinion of CEO

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