Best Buy

  www.bestbuy.com
  www.bestbuy.com

Best Buy Reviews

Updated 22 December 2014
Updated 22 December 2014
6,330 Reviews
3.3
6,330 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Best Buy CEO Hubert Joly
Hubert Joly
2,147 Ratings

Review Highlights

Pros
  • You get a nice employee discount on the items that you can get for cheap on amazon (in 780 reviews)

  • The pay is descent only if you are working for GeekSquad, great discount for employees (in 328 reviews)


Cons
  • Work life balance only exists under quality General Management which is rare (in 217 reviews)

  • full time position due to nobody moving in current full-time positions for higher ones (in 199 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Assistant Store Manager of Operations/ Sales Support Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager of Operations in Tallahassee, FL (US)
    Current Employee - Assistant Store Manager of Operations in Tallahassee, FL (US)

    I have been working at Best Buy full-time (more than 10 years)

    Pros

    Good people, competitive pay, ability to drill down into business results. Monthly and Quarterly bonus potential. Training opportunities. Rapid pace for change. Disengaged people will not linger. Employeee discount/ accomodations.

    Cons

    System challenges. Work life balance is a joke around the holidays. Long days, continue to do more with less in light of recent operational cuts. Victories rarely celebrated, amid constant pressure to drive metrics. Intense pressure to sell Geek Squad services, Protection plans, and open credit cards.

    Advice to ManagementAdvice

    Store hardware/systems are dated and don't work as intended, must upgrade here to keep pace with the direction we are being asked to take the business.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Great place to work but has its many downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Lubbock, TX (US)
    Former Employee - Anonymous Employee in Lubbock, TX (US)

    I worked at Best Buy part-time (more than an year)

    Pros

    Good startng pay but not nearly enough for the amount work and things you have to put up with.
    Can be fairly reasonable at scheduling but will try to work you as much as possible.

    Cons

    Really bad to post schedules and notify of any changes made
    Hard to move up or change departments

    Advice to ManagementAdvice

    Get better more training reasonable managers

    Doesn't Recommend
    Neutral Outlook
  3.  

    Geek Squad - Great experience so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Geek Squad, Consultation Agent in Wheaton, MD (US)
    Current Employee - Geek Squad, Consultation Agent in Wheaton, MD (US)

    I have been working at Best Buy part-time (less than an year)

    Pros

    Great team work, benefits, learning opportunities and resources.

    Cons

    Sometimes too sales related. Customer service is not in computer repair is not for people who are not cut for it.

    Advice to ManagementAdvice

    Better supervision and overall strategy to get consultation agents knowledge will help.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great co-workers, latest technologies, can potentially have poor management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Mobile Electronics Specialist/Customer Assistant
    Former Employee - Lead Mobile Electronics Specialist/Customer Assistant

    I worked at Best Buy part-time (more than 3 years)

    Pros

    Loved my co-workers. Absolutely loved the products I sold (in mobile electronics) and was cross trained in all departments. Job was pretty easy, and management kept off your butt if you came in on time and did your job well. Spent lots of time with co-workers outside of work, and developed some excellent lasting friendships.

    Cons

    Pushes you to sell protection plans, credit cards, etc. I'm not into selling people what they don't want or need. Management cycled a bit while I was there for a little over 4 years. Also, this should be a temporary high school/college job. You'll have little room to grow without a good 2 or 4 year degree in business management.

    Recommends
    Positive Outlook
    Disapproves of CEO
  6.  

    Fast paced and always changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Best Buy Mobile Sales Associate in Charlotte, NC (US)
    Current Employee - Best Buy Mobile Sales Associate in Charlotte, NC (US)

    I have been working at Best Buy full-time

    Pros

    A lot of the people here are young, tech savvy students, who like to sell. Managers are flexible with scheduling. Fun to go to work.

    Cons

    A lot of company restructures. Always having to sell more services than anything else. No room for moving up the ladder.

    Advice to ManagementAdvice

    Have one on ones with each employee to see if they are truly happy with their current position. A lot of the times, employees want to work their way up the ladder and there isnt much room for upward movement.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Pretty good, could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Best Buy
    Current Employee - Best Buy

    I have been working at Best Buy part-time (less than an year)

    Pros

    Discount, pay good for high schoolers,

    Cons

    The "leads" dont really do much, take away breaks closer to holiday season, BLACK FRIDAY.

    Advice to ManagementAdvice

    understand that people don't want to sign up for your card. And don't be upset if we cant sell it at high levels constantly

    Recommends
    Neutral Outlook
  8.  

    Great company with an ever expanding mind set.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Geek Squad, Autotech in Raleigh, NC (US)
    Current Employee - Geek Squad, Autotech in Raleigh, NC (US)

    I have been working at Best Buy part-time (more than 8 years)

    Pros

    Constantly facing new challenges with changing product and keeping a leg up on the current market and whats in as far as product is concerned.

    Cons

    Lack of training for more technical aspects, management focus is mainly on sales rather than the full spectrum of services.

    Advice to ManagementAdvice

    Take it back to the basics, how we use to run, with training our sales staff with the technical knowledge to conquer the more difficult customers, don't let the customers school our employees.

    Recommends
    Positive Outlook
  9.  

    It was good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inventory Specialist in Elkridge, MD (US)
    Former Employee - Inventory Specialist in Elkridge, MD (US)

    I worked at Best Buy

    Pros

    Was a fun team environment

    Cons

    Schedule times vary, must work holidays

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Best Buy

    Pros

    Good experience, Flexible Schedule, good discount

    Cons

    Management, and pay, work you to the bone

    Advice to ManagementAdvice

    pay more

    Recommends
    Negative Outlook
    Disapproves of CEO
  11.  

    Best Buy Computer Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Computer Consultant in Charlottesville, VA (US)
    Current Employee - Computer Consultant in Charlottesville, VA (US)

    I have been working at Best Buy part-time (more than an year)

    Pros

    The experience you have at Best Buy is based entirely on your management and your team. If your management invests in you then you succeed. If you succeed, then they succeed. Furthermore, if your team knows when and how to have fun and be professional, then you're in for a good time. I've heard horror stories about bad experiences working in the same role at other stores, but my team is smart, eager to help people first, and know what's appropriate and not appropriate to say and do on the sales floor. It's made the job more than a job but something I am extremely proud to talk about to others.

    Cons

    A problem that occurs on occasion is the mentality and behavior of the upper management. I've been been introduced to many executive and higher management staff above my store management, and every time I take the opportunity to be myself and sell my brand. My mind is always along the mind of solving people's problems by helping them with their tech needs. It's not that I get a feeling that they are against this way of doing things, but they are definitely more interested in the companies return on investment.

    Advice to ManagementAdvice

    Focus on the people and the customer experience in a bigger way. Best Buy can be a happy memory for everyone if you build the atmosphere to better suit the needs of the customer, and then build the team and the team's strategy around the experience first.

    Recommends
    Positive Outlook
    No opinion of CEO

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