Blockbuster
2.8 of 5 609 reviews
www.blockbuster.com Dallas, TX 5000+ Employees

Blockbuster Reviews

Updated Apr 13, 2014
All Employees Current Employees Only

2.8 609 reviews

                             

20% Approve of the CEO

Blockbuster President Michael Kelly

Michael Kelly

(127 ratings)

28% of employees recommend this company to a friend
609 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Great weekly benefits with 10 free rentals a week"
    in 172 reviews
  • "10 free movies a week and you get to see new releases before they were released for rentals"
    in 144 reviews
Cons:
  • "Unrealistic expectations, upper management out of touch with what the customer wanted"
    in 45 reviews
  • "unrealistic sales goals, upper management micro managed too much"
    in 31 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
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  • Senior Management
         
  • Comp & Benefits
         
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  • No Opinion of CEO

 

No connection with the team

Manager (Former Employee)
Melbourne

I worked at Blockbuster full-time for more than a year

ProsI never felt micro managed during my employment, however I never really had much to do with my boss at head office. This could be both a good and bad thing. The expenses for uniform and travel were always paid for.

ConsThe managers within head office never knew how to connect and collaborate with employees. They also did not have a system for taking advice. Employees were not appreciated when trying to take the company into the 21st century.

Advice to Senior ManagementConnect with your team!

No, I would not recommend this company to a friend

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1 person found this helpful  

A downward spiral towards obsoletion

Store Manager (Former Employee)
Chico, CA (US)

I worked at Blockbuster full-time for more than 5 years

ProsGreat regular customers and the ability to develop great relationships with them. Cant beat the laid back uniform during summer months--sneakers and shorts.

ConsA vicious circle of bad ideas over and over again. No pay raises in 6 years---rather the option to accept pay cuts or you can take unemployment

Advice to Senior Managementtoo late now

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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It was great being around all the entertainment but it became too sales oriented in the end...

Customer Service Representative (Former Employee)
Newark, NJ (US)

I worked at Blockbuster part-time for more than a year

Prosthe free rentals, the awesome customers and the great experiences you had with the gushing over movies, the way little kids lit up when they came in.

Consdealing with the impending doom of sales quotas at the expense of the customer experience. it became too much at one point.

Advice to Senior ManagementN/A because they went out of business but I'm pretty sure it's clear to everyone now why it happened.

No, I would not recommend this company to a friend

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Great place to work, sad to see it go

Retail Clerk (Former Employee)
Schaumburg, IL (US)

I worked at Blockbuster part-time for less than a year

ProsThe people were nice to me, free rentals

Consnothing at the moment right now

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blue shirt wearer

Blue Shirtist (Former Employee)
London, KY (US)

I worked at Blockbuster as an intern for more than 10 years

Prosfree movies! and sometimes popcorn

Consbankruptcy and the internet and netflix

Advice to Senior Managementred shirts

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Good for getting job experience

Shift Leader (Former Employee)

I worked at Blockbuster part-time for more than 3 years

Pros-extremely easy work
-free rentals
-increases one's sales knowledge
-good customer service experience
-insurance for part-time employees
-PTO for part-time employees

Cons-poor upper management
-no annual raises
-going out of business
-no company organization, it is always changing

– I'm not optimistic about the outlook for this company

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no longer exists

Anonymous Employee (Former Employee)

I worked at Blockbuster

ProsLots of free movies was great.

ConsLate hours as late as 1am.

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Nice co-workers, fun environment, but poor higher-level management.

Customer Service Representative (Former Employee)
Lakewood, WA (US)

I worked at Blockbuster part-time for less than a year

ProsFun work environment and excellent co-workers.

ConsVery poor higher level management.

Advice to Senior ManagementI was brought on as a seasonal worker and out-performed most of my co-workers, yet after the season was over I was let go, due to "budget constraints." My manager was so sad to break the news to me that she was tearing up. Two months later they had a whole different crew working there.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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The Big Blue

Store Manager (Former Employee)
Orlando, FL (US)

I worked at Blockbuster full-time for more than 5 years

ProsFree Movie & Game Rentals

ConsLousy Hours
Rude Customers
Lack of Superior Management Support
Late Fees Gone
Long Hours

Advice to Senior ManagementBe careful what you wish for

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Very fun place to work at

Customer Service Representative (Former Employee)
Long Beach, CA (US)

I worked at Blockbuster part-time for more than 8 years

ProsThe best reasons to work at Blockbuster are the early releases on movies and games so you can review them, the 20% employee discount, and the flexible scheduling.

ConsYou had to sell promotions every shift and not have any customer credits or you would likely be written up. The company pretty much died because people are using online streaming now and it didn't keep up. Not to mention Redbox and Netflix had better business models.

Advice to Senior ManagementDo not run the company the way corporate management ran it.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Blockbuster reviews and ratings - including employee satisfaction and approval ratings for Blockbuster CEO Michael Kelly. All 609 reviews are posted anonymously by Blockbuster employees.