Blue Cross (MI)

  www.bcbsm.com
Work in HR? Unlock Free Profile

Blue Cross (MI) Reviews

Updated Jul 08, 2014
All Employees Current Employees Only

3.1 114 reviews

78% Approve of the CEO

Blue Cross (MI) President and CEO Daniel J. Loepp

Daniel J. Loepp

(67 ratings)

65% of employees recommend this company to a friend

Review Highlights

Pros
  • Large company with great benefits and salaries(in 14 reviews)

  • Competitive pay, good benefits after being hired in as a full time employee(in 8 reviews)


Cons
  • No opportunities for advancement unless you get buddy-buddy with management and discuss your personal life with leadership(in 3 reviews)

  • Upper management gives the impression they are too good for lower level employees(in 4 reviews)

114 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    A Great Place to Grow

    Senior Analyst (Current Employee) Detroit, MI (US)

    ProsVacation/PTO is good, benefits are great especially if you complete the Health Assessment items, work-schedule for the most part is flexible as long as you get 40 hrs in the week, many departments allow their workers to work-from-home when necessary and also semi-regularly, average employment length is 12 years so you shouldn't have to stress about losing your job, many company-sponsored perks are available for businesses throughout Michigan, salary ranges are very large so you could be a lower level employee with a very high salary, & comped gym membership.

    ConsContractors typically get the more interesting projects, as it is a very large company change can be difficult, documentation of processes can get so difficult because of politics whole departments have been created simply for this function, & managers are typically hired from outside the company so the best chance lower-level employees have is to leave for a couple years and then come back to apply for managerial positions.

    Advice to Senior ManagementLower-level employees can always tell when managers are keeping all the projects and news close to their chest. Delegation and communication are very important for employees to feel as though they are connected to their jobs and they are growing.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Satisfactory for an intern

    Diversity and Inclusion (Current Employee) Detroit, MI (US)

    ProsVery easy and relaxed hours. Slow paced.

    ConsLots of office politics. Diversity is not valued as much as other companies

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    No growth here for hard work

    Project Manager (Current Employee) Detroit, MI (US)

    ProsSecurity & stability, mediocre growth

    Consred tape , politics , discrimination , tough to grow in the org, growth depends on who you know & whether your immediate manager knows you well on personal level

    Advice to Senior ManagementPlease update your employee performance review process

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No

    1 person found this helpful  

    Facilitates growth and creativity but do not respect contractors.

    Anonymous Employee (Former Employee)

    ProsThe environment at BCBSM facilitates creativity, team work and growth. I really liked working there and on different projects. I was given space to work and put in processes that made a difference.

    ConsI was a contractor and they give contractor's less respect. I was a project manager/delivery lead and I brought projects in on-time with no quality issues as well as under budget and I yet I was put down in front of team members by my manager. He even made comments about my looks and called me darling one time.

    Advice to Senior ManagementWhy do you have managers in place who made derogatory comments to employees and abuse power. Apart from the manager, all team member and other teams I worked for were great to work for and with.

     

    Great

    Anonymous Employee (Current Employee)

    ProsEverything...salary, benefits, career advancement, location..I love it

    ConsI can't find anything negative to say

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Old Fashioned, but First Class Benefits

    Business Analyst (Former Employee) Detroit, MI (US)

    ProsBCBSM still offers pensions and, as you would expect, full benefits to its employees. They also have cash incentives for completing health and wellness activities. There are some wonderful people working here. Lots of diversity, depending on the department. We had potlucks and parties for holidays. Despite the fact that I don't approve of CEO Dan Loepp's political agenda and strategy in terms of BCBSM's relationship with the city of Detroit, he is great at communicating with employees. You always feel in the know on the latest company news and impacts of healthcare reform on BCBSM.

    ConsI worked in an IT area, and it constantly seemed like we were just fighting the next fire. The review process is kind of a joke. Managers don't have or make time to develop their people, even if they'd like to. They're too busy doing damage control. My department burned out even the brightest people before within a few years. In an environment like this, the lazy/ mediocre people really thrive, because management has its "go-to" people who do the lions' share of work. The lazy people can float along doing the bare minimum, and counting the years 'til they retire and get that pension.

    There is a preference for staff augmentation in IT, and many of the consultants are young Indians looking for a start. I think that's great, but they are often contracted through companies like Strategic Staffing Solutions. I worked for S3 for awhile, and all they do for you is write a check and take a huge chunk of your bill rate. Dan Loepp calls this "development" and "putting Detroit to work." It's not. Because of S3's deal with BCBSM, their screening process is non-existent (there is no incentive to staff well, since BCBSM has to give preference to S3 employees). This means that if you're a legit employee, you're surrounded by a lot of incompetent people. If you're a hiring manager, your hands are tied and a lot of time is wasted interviewing and hiring and firing unqualified people.

    If you're going to work here, get an internal position or come in as a consultant with a very reputable company.

    Advice to Senior ManagementStop promoting your best "doers" to management. Let the managers manage--- they can't develop people if they are carrying the workload of 5 employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Company is struggling and not getting better.

    Anonymous Employee (Current Employee) Detroit, MI (US)

    ProsThe company has great benefits, encourages health and wellness with competitions and incentives, and the workers (under manager-level) are usually hard-working and easy to partner with.

    Cons(1) Management does not "care" what SME's below them have to say. The buzz word is "empowerment" but that does not translate to real life. Directors and above will make decisions negatively impacting their teams' ability to do their jobs - not giving them the system support they need for example - and impeding customer experience. However, they do this with incomplete information because they don't take the time to ask their "underlings" about the impact.

    (2) The IT teams that the business areas have to work with are, in general, horrible. They are slow, develop incorrect processes, and seem to have no pride in their work. In the years I have been there I have yet to see them complete a project. It doesn't help that the business leadership mantra is "get it up and fix it later" which gives IT a pass in owning their work and doing something of quality.

    (3) There has been a lot of talk in the last 3-5 years about competing with other plans. But, it's a lot of talk and not a lot of action. When ideas are given, leadership will shoot them down or deny funding. Management is so busy covering themselves or looking for that next rung on the ladder that they will not try new things.

    (4) Hard work does not pay off. In my area, some of the least productive people have been promoted to managers because they don't make waves - approve everything without question. The most productive people who work hard to make project work, end on time, etc. are punished for being "roadblocks" if they question anything or point out that a process does not work and should not be approved.

    (5) The first few years I was at the company were wonderful. People worked together, managers worked with their teams instead of for themselves, directors were approachable, and teamwork was valued on the projects. Since then, it has become a miserable place to work. People are out for themselves, afraid to think outside the box or "shine" for fear of getting their hand slapped. You don't know who you can trust, so friendships are few and far between. Add on to that the commute to the Ren Cen (every morning very crabby people are in the elevator complaining about it), the poor parking, the lack of safety, etc. and it's a stressful, angry place to work.

    Advice to Senior ManagementMy advice is to trust your people and realize you're not always the smartest person in the room. If they tell you something is a good idea and can back it up with a business impact - believe them. If someone tells you a project is failing, instead of blaming your hard workers, determine how you can support them - even if that means going to battle for them. You will get more out of your people and be more successful if your people know you have their back.

    Do not reward teammates who are cruel to others and don't be cruel yourself. If one or more people regularly leave your staff meetings in tears, there is an issue.

    Stop spending so much money on consultants to tell you what to do to grow your area. I bet if you asked your own people they could tell you the same things - what is working, what isn't, what our competitors are doing better, and what the business trends are. What your team knows that the consultants do not is how your systems work, what your customers have asked for, and what your members expect.

    Stop forcing your people to do things like outings, picnics, walks, etc. as if we're friends. We're not. The atmosphere is toxic - address that first. Then, you won't have to force people to do things as a team - we will want to support each other and you.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Decent Pay and Great Benefits / Somewhat dysfunctional leadership team

    Anonymous Employee (Current Employee) Detroit, MI (US)

    ProsBCBSM provides a fairly good work environment and provides for a level of work life balances in most functions. The company is poised for growth as it sheds legacy health care regulation and moves forward as a non-profit mutual insurer. This growth is sure to provide some level of opportunities for employees.

    ConsBCBSM could be a great company but is paralyzed by its inability to make decisions. The company operates in a fashion that is reminiscent of the American autos prior to stiff competition from foreign automakers. The inability to make tough decisions in the near term will cause the company to make even more difficult decisions in the future.

    Advice to Senior ManagementTransition to proactive management rather than reactive management and make decisions that show that we are good stewards of a great company.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Customer Advocate Team

    Audio Visual Intern (Current Employee) Detroit, MI (US)

    ProsThey are very good at making everyone feel like they are a part of the team regardless of your position. Great hours, nice facilities, professional environment, good pay.

    ConsBecause they are such a big organization they are a bit behind times and they are slow to make any real changes that would benefit the working environment.

    Advice to Senior ManagementKeep being all inclusive with your staff. It really makes people feel like they are worth something.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Reality Check

    Anonymous Employee (Former Employee) Detroit, MI (US)

    ProsFair/Good hours. Great benefits. Building security is tight.

    ConsWhen I read the cons regarding the leadership in this company, I couldn’t agree more. Every company has its incompetent leadership. However, based upon my experience, this company has more than its share. I knew two managers that left because once they were in that position, working within the incompetent environment was far too much to take on a daily basis. My final time in the company was spent working with medicare. Most of the employees were very nice. The management team and those with authority are just a tad bit inexperienced. This department makes many business errors which affects everyone associated with this business. Of course they troubleshoot them and fixed them after the fact, however they don’t check and recheck their communications, procedures, and business decisions thoroughly prior to releasing them- an obvious sign of incompetence. It’s very disappointing and embarrassing when you and others work for a company and this occurs, almost daily and certainly weekly. Although some of these errors may be humorous to some, when you see your management team laughing about it, seriously, you have to wonder just who these people are and what qualifications they really posses. Of course, you ask yourself, can I continue to work for this type of leadership When you first see the errors that come across the department, you think, everyone makes mistakes, and everyone does; but the frequency of it is surprising. There is zero accountability for those who have generated these errors- for they are still employed. Perhaps a sign of inexperience? You will not be promoted based on your experience and leadership qualities. You will be promoted if you can be manipulated by your superiors- an obvious sign by incompetent and fearful leadership. I could never understand why a leader would build a team that was weaker than they were themselves. This is an obvious sign of acknowledging their level of incompetence. If you are the strongest on a team, then your team isn’t very good. It takes many strong members to build a strong team- not one. If you’re flipping burgers now, apply for a leadership position, you just might make it in. If you have a track record of leadership, your chances are not that great. These managers who have assumed these positions have little history, if any, of leadership. Perhaps this is just the environment of business today- but like I said, it’s disappointing. If you’re looking for great benefits, and can tolerate incompetence, then this place will work for you. The upper management/execs cannot possibly know what exists below them. If they did, things would change.

    Advice to Senior ManagementIt would fall on deaf ears.

    No, I would not recommend this company to a friend

Worked for Blue Cross (MI)? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.