Blue Cross (MI) Reviews

Updated 27 August 2014
Updated 27 August 2014
120 Reviews

3.3
120 Reviews
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Blue Cross (MI) President and CEO Daniel J. Loepp
Daniel J. Loepp
67 Ratings

Review Highlights

Pros
  • Large company with great benefits and salaries (in 14 reviews)

  • Competitive pay, good benefits after being hired in as a full time employee (in 8 reviews)


Cons
  • No opportunities for advancement unless you get buddy-buddy with management and discuss your personal life with leadership (in 3 reviews)

  • Upper management gives the impression they are too good for lower level employees (in 4 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Experienced Customer Care Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative II  in  Detroit, MI (US)
    Current Employee - Customer Service Representative II in Detroit, MI (US)

    I have been working at Blue Cross (MI) full-time for less than a year

    Pros

    The employees have a very strong sense of comradery.

    Cons

    The training was inadequate & hurried.

    Advice to ManagementAdvice

    If you would like to quell your high turn over rate for employees, train them adequately. adequately

  2. 1 person found this helpful  

    Blue Cross Blue Shield of Michigan

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blue Cross (MI)

    Pros

    Opportunity for advancement and company dominance in healthcare marketplace.

    Cons

    Direct supervisor alignment with companies vision and mission will significantly impact the engagement of teammate reporting to him/her.

    Advice to ManagementAdvice

    Utilize 360 Performance evaluation to assess perception of employees leader, colleagues and subordinates.

  3.  

    Great experience, but stressful and frustrating. Better leadership is needed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Southfield, MI (US)
    Current Employee - Anonymous Employee in Southfield, MI (US)

    I have been working at Blue Cross (MI) full-time

    Pros

    The benefit package is great, and there is always something to do (never bored). There is a lot to learn and plenty of projects to work on to build your skills. The facilities are nice as well, with security, a fitness area, and a cafeteria. Employees work hard to get their jobs done and do the best they can do with the resources they are provided. Most people seem to have a real desire to do their jobs well.

    Cons

    Management is everything at every company. Just like at any company, if the leadership is bad, the experience will be bad. There is a lot of additional work and hours being asked of employees due to NHCR, and only BU employees are paid over-time... the salaried workers are forced to put in extra hours with no additional compensation or even appreciation. Management also doesn't communicate well with employees, everything is a secret, and they are often too busy to pay attention to anything going wrong until the problem grows to the point where they can no longer ignore it... then they wonder why it got so out of control. There is also poor treatment from certain C-level people (i.e. yelling and berating employees in front of others without taking the time to understand what is going on). It's not like that throughout the entire company though, so it really depends on who you work for and what department you are in. It can also change unexpectedly since there has been so much change in management. You could have a great department and great management team one day, then a horrible team the next if they bring in the wrong people. HR seems to be a bit political as well, being selective of certain people in certain positions and not offering equal opportunities for advancement. Finally, technology and processes are extremely behind the times. Everyone is so busy trying to keep up with the work by using outdated technology that no one has time to improve anything.

    Advice to ManagementAdvice

    C-level down needs to respect and appreciate all of their employees at every level for the work that they do, and recognize when employees are giving up personal time so that they can meet their goals. Yelling and berating employees is completely unacceptable, whether its in private or in front of others. No one should fear coming to work or having to interact with their management team. Management also needs to be more open with communication, allowing employees to be involved in how the company operates, giving them the sense that they are really contributing and not just along for the ride. Project management is needed, without a doubt. With all of the different projects going on, and everyone in the company affected by these projects, each project needs to have a point person that makes sure that all of the objectives are carried out. Too often, things are missed and never completed, so when the project goes live, there are multiple problems that keep it from being successfully implemented. Getting feedback from affected departments and employees on projects is also important. If you don't understand how new processes will affect all parts of your organization, how can you properly implement them? It just causes undue frustration with employees and creates more work when they have to fix things that go wrong because the projects were not properly planned.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Handled member and provider appeals. Great workload, but even greater management to assist.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Grievance and Appeals Coordinator  in  Detroit, MI (US)
    Former Employee - Grievance and Appeals Coordinator in Detroit, MI (US)

    I worked at Blue Cross (MI) as a contractor for less than a year

    Pros

    Corporate culture is incredible. No cons.

    Cons

    Not much interdepartmental personal communication. But training opportunities really facilitate the meeting of members from other departments.

    Advice to ManagementAdvice

    Keep doing what you are doing. Blue Cross employees are generally very satisfied.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great company, great atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Detroit, MI (US)
    Former Employee - Anonymous Employee in Detroit, MI (US)

    I worked at Blue Cross (MI) full-time for less than a year

    Pros

    Focused on employee development and serving customers. Work within the community was a great focus as well.

    Cons

    None that I can think of

    Advice to ManagementAdvice

    Keep up the good work and keep focusing on developing associates.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Compliance Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Compliance Analyst  in  Detroit, MI (US)
    Former Employee - Compliance Analyst in Detroit, MI (US)

    I worked at Blue Cross (MI) as a contractor for more than a year

    Pros

    This is great place to put some good experience under your belt and learn the business. Downtown is a decent place to work and taxes aren't bad.

    Cons

    I don't know where to begin. The culture is toxic. I actually made some really good friends, learned a lot and really built up my resume. But it cost me - mind body and spirit! If you have another option - take the other. You have been warned.

    Advice to ManagementAdvice

    Hire people who understand strategy, not just "round peg into round hole" mentality.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    A Great Place to Grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst  in  Detroit, MI (US)
    Current Employee - Senior Analyst in Detroit, MI (US)

    I have been working at Blue Cross (MI) full-time for more than a year

    Pros

    Vacation/PTO is good, benefits are great especially if you complete the Health Assessment items, work-schedule for the most part is flexible as long as you get 40 hrs in the week, many departments allow their workers to work-from-home when necessary and also semi-regularly, average employment length is 12 years so you shouldn't have to stress about losing your job, many company-sponsored perks are available for businesses throughout Michigan, salary ranges are very large so you could be a lower level employee with a very high salary, & comped gym membership.

    Cons

    Contractors typically get the more interesting projects, as it is a very large company change can be difficult, documentation of processes can get so difficult because of politics whole departments have been created simply for this function, & managers are typically hired from outside the company so the best chance lower-level employees have is to leave for a couple years and then come back to apply for managerial positions.

    Advice to ManagementAdvice

    Lower-level employees can always tell when managers are keeping all the projects and news close to their chest. Delegation and communication are very important for employees to feel as though they are connected to their jobs and they are growing.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Facilitates growth and creativity but do not respect contractors.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blue Cross (MI)

    Pros

    The environment at BCBSM facilitates creativity, team work and growth. I really liked working there and on different projects. I was given space to work and put in processes that made a difference.

    Cons

    I was a contractor and they give contractor's less respect. I was a project manager/delivery lead and I brought projects in on-time with no quality issues as well as under budget and I yet I was put down in front of team members by my manager. He even made comments about my looks and called me darling one time.

    Advice to ManagementAdvice

    Why do you have managers in place who made derogatory comments to employees and abuse power. Apart from the manager, all team member and other teams I worked for were great to work for and with.

  10. 2 people found this helpful  

    No growth here for hard work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Detroit, MI (US)
    Current Employee - Project Manager in Detroit, MI (US)

    I have been working at Blue Cross (MI) full-time for more than 8 years

    Pros

    Security & stability, mediocre growth

    Cons

    red tape , politics , discrimination , tough to grow in the org, growth depends on who you know & whether your immediate manager knows you well on personal level

    Advice to ManagementAdvice

    Please update your employee performance review process

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Satisfactory for an intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Diversity and Inclusion  in  Detroit, MI (US)
    Current Employee - Diversity and Inclusion in Detroit, MI (US)

    I have been working at Blue Cross (MI) as an intern for more than a year

    Pros

    Very easy and relaxed hours. Slow paced.

    Cons

    Lots of office politics. Diversity is not valued as much as other companies

    Recommends
    Approves of CEO

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