Boots Reviews

Updated 29 September 2014
Updated 29 September 2014
165 Reviews
3.3
165 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Boots Managing Director Simon Roberts
Simon Roberts
36 Ratings

Review Highlights

Pros
  • Staff discount was good and always felt appreciated as an employe (in 21 reviews)

  • Other staff are friendly; wage is decent; discount card is generous; customers who shop there are generally friendly too (in 7 reviews)


Cons
  • Often physically demanding work, often standing long hours and carrying heavy items (in 8 reviews)

  • poor management, little training, poor work life balance (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dispenser  in  Girvan, Scotland (UK)
    Current Employee - Dispenser in Girvan, Scotland (UK)

    I have been working at Boots full-time for more than 10 years

    Pros

    friendly company with good pay and bonuses for noticing the staffs roles

    Cons

    very busy and would be nice to have a bit more time with the customer

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    A great few years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Assistant  in  Stevenage, England (UK)
    Current Employee - Customer Assistant in Stevenage, England (UK)

    I have been working at Boots part-time for more than 3 years

    Pros

    I really liked that the management were always there for you as an individual and were always helping you improve and learn by giving you regular feedback. I felt that in the last two years I have really developed for example my social skills and my attitude to criticism and knock backs for example if a customer was not satisfied with a product or not interested what you were trying to sell. I felt that they were always trying to improve levels of communication and improve the team. We would often have staff meetings in order to discuss the year and would is well and what isn't.

    Cons

    Quite a few of my colleagues have found it difficult to get permanent contracts or more hours but the store would hire more people instead of offering more hours to staff, which some would be rather annoyed about.

    Advice to ManagementAdvice

    Try and give people more hours especially if they are good staff and willing to work.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Healthcare Advisor  in  Nottingham, England (UK)
    Current Employee - Healthcare Advisor in Nottingham, England (UK)

    I have been working at Boots as a contractor for more than 3 years

    Pros

    friendly and helpful managers, were very considerate about my disability (arthritis in wrists), for example allowing me to perform different tasks on days when I was experiencing pain.

    Cons

    I would like to be able to take more frequent (but shorter) breaks, e.g. 3 x 20min breaks instead of having to take 1 hour.
    I do not like the fact that if you have to void something during a transaction (which is almost always beyond your control, e.g if a customer changes their mind about buying an item) the company sees this as a loss and you get in trouble. It isn't a loss at all if the item hasn't even left the premises!
    As a nil hours employee who still works pretty often I would like to be entitled to a staff discount card!

    Advice to ManagementAdvice

    I started as a Sales Assistant but also trained on the No7 mini badge and am a trained Healthcare Advisor... it would be nice if this sort of thing would be reflected in your hourly rate as it increased my workload/ expectations from managers, with no recognition of this!

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Lovely people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Assistant  in  Kingston upon Hull, England (UK)
    Current Employee - Customer Assistant in Kingston upon Hull, England (UK)

    I have been working at Boots part-time for more than a year

    Pros

    I worked at boots for 2 years whilst studying. I loved it. Great people and I was sad to leave.

    Cons

    Nothing bad to say about my experience

    Advice to ManagementAdvice

    Keep it up!

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Very good employer, excellent workplace.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Assistant  in  Eastbourne, England (UK)
    Former Employee - Customer Assistant in Eastbourne, England (UK)

    I worked at Boots as a contractor for less than a year

    Pros

    Ability to be creative and express ideas. Opportunity to progress and take part in training.

    Cons

    Long hours and unwilling to be flexible. Little work-life balance.

    Advice to ManagementAdvice

    Ensure that student employees are not required to work excessively when studying for exams when they have given plenty of advance that this will be the case.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good company, chance for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Assistant  in  Nottingham, England (UK)
    Former Employee - Customer Assistant in Nottingham, England (UK)

    I worked at Boots full-time for more than a year

    Pros

    The work life balance was good, chance for promotions to hard workers, good benefits and perks, especially in discounts and free products occasionally given out.

    Cons

    Starting to be a little more micro-managed which is never a good thing, the pay is sub-par and should be better. The software is horribly outdated.

    Advice to ManagementAdvice

    The company changes a lot which leads to confusion and disappointment on the Customer Support Centre floor through lack of communication.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    It's alright...pay as a dispenser seems better than elsewhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dispenser
    Former Employee - Dispenser

    I worked at Boots full-time for more than 3 years

    Pros

    Good progression over time for those who want it.

    Cons

    Unorganised management. Managers don't understand the role. Too many targets, things that are just to make money and don't always have a benefit to the customer, more of an annoyance. Simplification seems to just added more things for us to do, simplifying nothing!

    Advice to ManagementAdvice

    Do the job your moaning at for people not reaching targets, understand it. Don't spend the years budget before september.
    Organise yourselves better and your team. Don't leave one person to cover healthcare and pharmacy after 5.30.

    Negative Outlook
    Disapproves of CEO
  9.  

    Varied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Boots full-time

    Pros

    Discount is okay, in the store I worked in the longest I've met some lovely people really nice to work with and fairly approachable managers.

    Cons

    Managers are never quite sure on how to get the most out of staff, work environment is constantly changing, in one year I experienced my hours changing 3 times. This can be more difficult for staff than they realise. In my current store I find managers are unapproachable and too busy to concern themselves with the staff, which I thought was part of their job. Not much room for progression unless you're male. Yearly bonus has been stopped and some roles are too stressful and pressurised and don't match the poor wage that comes with them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Beauty Advisor  in  Seattle, WA (US)
    Current Employee - Beauty Advisor in Seattle, WA (US)

    I have been working at Boots part-time for more than a year

    Pros

    I like how you are your own manager.

    Cons

    It can be difficult to get your bonuses

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Just a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Boots

    Pros

    Paid the bills, colleagues friendly

    Cons

    poor management, little training, poor work life balance

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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