Bottomline Technologies

www.bottomline.com
Employer Engaged

Bottomline Technologies Reviews

Updated 27 February 2015
Updated 27 February 2015
86 Reviews
3.6
86 Reviews
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Bottomline Technologies President, CEO, and Director Rob Eberle
Rob Eberle
66 Ratings

Review Highlights

Pros
  • Good benefits, free fruit in the summer, free ice cream (in 7 reviews)

  • Employees are go getters and want to impress and succeed and great benefits (in 6 reviews)


Cons
  • They talk of 'work-life balance', but they do not walk the walk (in 9 reviews)

  • Very long hours are frequently expected (in 6 reviews)

More Highlights

Employee Reviews

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  1. 7 people found this helpful  

    Excruciating and all consuming!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies

    Pros

    They don't realise when they're being ripped off and lied to, so if you have the stomach for the toxic culture, you can milk them for everything they're worth.

    Cons

    Incompetent, arrogant and completely myopic global executive management.
    Incomprehensible approach to market.
    Unethical customer and partner relations.
    Slow product development lifecycle.
    Predatory commercial practices.

    Advice to ManagementAdvice

    Give it up! Stop lying to stock market analysts, your customers, your employees and yourselves.
    Let the good people do good things. Make the useless ones leave.

  2. 7 people found this helpful  

    Words can not adequately describe the sheer frustration!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive
    Current Employee - Sales Executive

    I have been working at Bottomline Technologies full-time (more than 3 years)

    Pros

    Opportunity to work with some quality people who despite the absolute failure of executive management continue to put their best efforts in for no reward other than personal pride and professional integrity.

    Cons

    Start at the very top. The con starts there and rolls down through the Management tree, who by the way are simply puppets and yes men to the President and CEO. It is a sham of the highest order. All decisions and directions are made and given in isolation with middle management left to clean up the mess and try and implement train wreck after train wreck.

    Advice to ManagementAdvice

    Work with and for your employees!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 5 people found this helpful  

    As short sighted as they come...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies full-time (more than 3 years)

    Pros

    I cannot think of any upside to working at Bottomline other than the potential to fade into the mix so much that you can pretty much just exist and take home your salary in many cases...mainly in Senior and Exec Management.

    Cons

    Innovation (product or market) is NOT a strength, even though it's often talked about.
    Strategic thinking is NOT something that is practised.
    Enabling employees to be successful is NOT a focus, not matter what field or geography.
    Micro management is rife.
    Absolutely no appetite to stay the course to achieve success in new or emerging markets.
    BT is STRICTLY, almost cripplingly so, a 90 day revenue focussed business and it doesn't care how or where it comes from.

    Advice to ManagementAdvice

    Take a look outside the 4 walls and see how the REAL world, along with your competitors, is evolving.
    The business world is passing you by because you arrogantly refuse to keep up.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    You will not be bored

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Portsmouth, NH (US)
    Current Employee - Anonymous Employee in Portsmouth, NH (US)

    I have been working at Bottomline Technologies

    Pros

    The company is aggressive - this means that people are encouraged to find new ways to move things forward. This is combined with a very strong "Work and and for each other" atmosphere. The people that succeed here welcome new things and taking on new challenges.
    The vast majority of the senior leadership is very strong and very knowledgeable. There are no Dilbert-esqe "middle managers". Everyone rolls up their sleeves and contributes.
    You are in charge of your own professional growth. No one is going to mandate/dictate what you need to do. Yet at the same time there is an expectation that you will take on this responsibility.

    Cons

    It is not for everybody. If you need very rigid hierarchies, you will not like it. If you need to be told what to do all the time, you will not like it.
    Work/life balance can be a little tricky. People that thrive are those who's passion for their work is a real driver in their lives.

    Advice to ManagementAdvice

    Keep the core culture as the company continues to grow.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    False sense of security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies full-time (more than 3 years)

    Pros

    Work Life balance and consistent bonuses.

    Cons

    This company periodically does lay offs, wit no warning or any indication that you may be laid off. In my time there I provided excellent customer service and increased my revenue year over year. Then after multiple great reviews and raises, I was unexpectedly laid off. Very poor business model. Upper management knows nothing about the product they are offering and communication between teams is non existing. I do not recommend this company to work for.

    Advice to ManagementAdvice

    It is more expensive to keep hiring new employees, only to et them go after a few years, then to consistently hire and train new individuals. In addition it creates poor client retention. Lastly, know your product!

    Doesn't Recommend
    Negative Outlook
  7.  

    Highly competitive environment, excellent benefits but absolutely no loyalty to employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Portland, ME (US)
    Former Employee - Anonymous Employee in Portland, ME (US)

    I worked at Bottomline Technologies full-time (more than 3 years)

    Pros

    Excellent benefits and perks
    Friendly atmosphere; workforce skews young (<35)
    Employees at all levels encouraged to define their own path and suggest product and process improvements
    Lots of opportunities to move and grow within the company
    Legitimate access to all levels of management straight up to the CEO

    Cons

    Very political atmosphere - if you don't "play the game" and play hard every day you will either disappear into the background or get cut without warning.
    Annual contraction of staff - happened all five years I was there, at the same time every year. Often, the decisions seem either political or arbitrary because there were no glaring performance issues (they don't wait for the annual contraction to remove non-performing employees, understandably).
    No parity of salary - you could sit right next to someone that does the same job but has been there for less time and makes significantly more money than you.
    HR is too powerful - I've never worked at a company where the HR Department/Director carries as much stroke as executive management.

    Advice to ManagementAdvice

    Figure out staffing levels so as not to constantly repeat the cycle of massive expansions and significant contractions. If you need 10 people to handle a workload efficiently, don't hire 15 and then fire 8 of them once the staff matures. I would understand a one-time mass layoff, but it's done every single year. This promotes fear and distrust.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Poor senior management, lack of foresight with workload planning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Philadelphia, PA (US)
    Current Employee - Anonymous Employee in Philadelphia, PA (US)

    I have been working at Bottomline Technologies full-time

    Pros

    Flexible with working at home, IT staff is very accommodating, bonuses

    Cons

    Staff are often ignored. Customers and sales teams are given free reign to make promises that can't be kept.

    Advice to ManagementAdvice

    Listen to your people, promote from within and plan for greater workloads rather than scramble to hire & train.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Bottomline is the bottom of the barrel!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Reading, England (UK)
    Former Employee - Anonymous Employee in Reading, England (UK)

    I worked at Bottomline Technologies full-time

    Pros

    Breakfast once a month. Pizza once a month. Massage once a month. Some of the people are nice but I can't respect them for continuing to work for a soulless prehistoric company. Another pro is once you work for Bottomline Technologies, the only way is up.

    Cons

    A dull lifeless working environment in unclean and tired offices at the back/bum end of Reading with little to no car parking. Decisions take an ice age to happen and the vision for the company is money based rather than aimed at their clients or products. No job satisfaction.

    Advice to ManagementAdvice

    Change your ways, bring new life and a fresh approach to upper management, get rid of the dancing monkey that likes "good graphs".

    Doesn't Recommend
    Negative Outlook
  10. 7 people found this helpful  

    You were warned

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies full-time (more than 5 years)

    Pros

    There are a lot of talented people at this company trying to make it better. Great pay and benefits.

    Cons

    Obsessed over growth by acquisition and public perception instead of genuine R&D. BT will suck the life out of you if you aren't careful. It is the most bizarre culture I've ever been a part of. They truly have the people and solutions to be great but upper management is just too stubborn and arrogant to allow it. They would rather acquire a company for $50m than entrust their own employees with that investment. Yet they pound their chest about "innovation." They rely on these creepy, cult-like phrases like "with and for" and "delighting customers". It comes straight from top. Some of the worst performers know how to spin the right words and lay low enough to win corporate survivor. It is damn near impossible to get someone fired so there are a lot of B-teamers lurking. HR has betrayed the confidentiality of employees multiple times and will pass things said in private right up to the top. If the company dropped the employee stock purchase plan, I would expect a mass exodus. I believe the excellent pay and benefits has left a lot of people feeling trapped.

    Advice to ManagementAdvice

    Empower the smart people you have within the company to lead us to success. Management by my intimidation does not work on successful professionals and most of us aren't trapped in Portsmouth with few options. Please have a top to bottom review of talent and remove the dead wood. We've got more VPs than IBM. Many people stopped contributing to the bottom line long ago. Restore integrity to HR by finding new leadership. Lastly, speak to some peers in the software industry to learn how other CEOs structure and grow their businesses. Take off the accountant hat every once in a while to let the company breathe and have fun. You'll be surprised.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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