Bottomline Technologies

www.bottomline.com

Bottomline Technologies Reviews

Updated 17 January 2015
Updated 17 January 2015
81 Reviews
3.6
81 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Bottomline Technologies President, CEO, and Director Rob Eberle
Rob Eberle
64 Ratings

Review Highlights

Pros
  • Good benefits, free fruit in the summer, free ice cream (in 7 reviews)

  • Employees are go getters and want to impress and succeed and great benefits (in 6 reviews)


Cons
  • They talk of 'work-life balance', but they do not walk the walk (in 9 reviews)

  • Very long hours are frequently expected (in 6 reviews)

More Highlights

Employee Reviews

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  1. 5 people found this helpful  

    Excruciating and all consuming!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies

    Pros

    They don't realise when they're being ripped off and lied to, so if you have the stomach for the toxic culture, you can milk them for everything they're worth.

    Cons

    Incompetent, arrogant and completely myopic global executive management.
    Incomprehensible approach to market.
    Unethical customer and partner relations.
    Slow product development lifecycle.
    Predatory commercial practices.

    Advice to ManagementAdvice

    Give it up! Stop lying to stock market analysts, your customers, your employees and yourselves.
    Let the good people do good things. Make the useless ones leave.

  2. 6 people found this helpful  

    Words can not adequately describe the sheer frustration!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive
    Current Employee - Sales Executive

    I have been working at Bottomline Technologies full-time (more than 3 years)

    Pros

    Opportunity to work with some quality people who despite the absolute failure of executive management continue to put their best efforts in for no reward other than personal pride and professional integrity.

    Cons

    Start at the very top. The con starts there and rolls down through the Management tree, who by the way are simply puppets and yes men to the President and CEO. It is a sham of the highest order. All decisions and directions are made and given in isolation with middle management left to clean up the mess and try and implement train wreck after train wreck.

    Advice to ManagementAdvice

    Work with and for your employees!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    As short sighted as they come...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies full-time (more than 3 years)

    Pros

    I cannot think of any upside to working at Bottomline other than the potential to fade into the mix so much that you can pretty much just exist and take home your salary in many cases...mainly in Senior and Exec Management.

    Cons

    Innovation (product or market) is NOT a strength, even though it's often talked about.
    Strategic thinking is NOT something that is practised.
    Enabling employees to be successful is NOT a focus, not matter what field or geography.
    Micro management is rife.
    Absolutely no appetite to stay the course to achieve success in new or emerging markets.
    BT is STRICTLY, almost cripplingly so, a 90 day revenue focussed business and it doesn't care how or where it comes from.

    Advice to ManagementAdvice

    Take a look outside the 4 walls and see how the REAL world, along with your competitors, is evolving.
    The business world is passing you by because you arrogantly refuse to keep up.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Great place to work, lives it culture from top to bottom.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Principal Software Developer in Charlotte, NC (US)
    Former Employee - Principal Software Developer in Charlotte, NC (US)

    I worked at Bottomline Technologies full-time (more than 3 years)

    Pros

    Good mixture of ability to innovate with right sized teams. Very competitive pay, great health and other benefits. There's a lot of good people at Bottomline. It is a company that lives its culture of C1 and "working with and for each other". This all translates into the marketplace with a strong reputation for taking care of its customers.

    Cons

    Occasional peaks in work hours, but that isn't exactly rare for software companies. Parts of the company still adjusting to an agile based development process, but that is getting better with each release.

    Advice to ManagementAdvice

    Continue to keep linking everything the company does to the guiding principles. The quarterly all employee updates do a great job of this and refocuses everyone, plus they are entertaining as well :). There seems to be a good balance of re-investing in the next wave of products and not just catering to the stock price.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    You were warned

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies full-time (more than 5 years)

    Pros

    There are a lot of talented people at this company trying to make it better. Great pay and benefits.

    Cons

    Obsessed over growth by acquisition and public perception instead of genuine R&D. BT will suck the life out of you if you aren't careful. It is the most bizarre culture I've ever been a part of. They truly have the people and solutions to be great but upper management is just too stubborn and arrogant to allow it. They would rather acquire a company for $50m than entrust their own employees with that investment. Yet they pound their chest about "innovation." They rely on these creepy, cult-like phrases like "with and for" and "delighting customers". It comes straight from top. Some of the worst performers know how to spin the right words and lay low enough to win corporate survivor. It is damn near impossible to get someone fired so there are a lot of B-teamers lurking. HR has betrayed the confidentiality of employees multiple times and will pass things said in private right up to the top. If the company dropped the employee stock purchase plan, I would expect a mass exodus. I believe the excellent pay and benefits has left a lot of people feeling trapped.

    Advice to ManagementAdvice

    Empower the smart people you have within the company to lead us to success. Management by my intimidation does not work on successful professionals and most of us aren't trapped in Portsmouth with few options. Please have a top to bottom review of talent and remove the dead wood. We've got more VPs than IBM. Many people stopped contributing to the bottom line long ago. Restore integrity to HR by finding new leadership. Lastly, speak to some peers in the software industry to learn how other CEOs structure and grow their businesses. Take off the accountant hat every once in a while to let the company breathe and have fun. You'll be surprised.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Fantastic place to work! Great team! Inspiring management!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies full-time

    Pros

    Bottomline provides unlimited opportunity in a fast paced environment. An amazing group of passionate, talented people. Open communication and continued growth in multiple verticals provides for continued growth and new challenges. The company truly cares about its people and demonstrates it in so many ways from the CEO on down!! Very glad i chose Bottomline!

    Cons

    Fast paced company. Not the right place for someone who wants to punch a clock or hide.

    Advice to ManagementAdvice

    Continue leading the company with heart and passion! Don't let growth turn it into an ordinary big company.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 3 people found this helpful  

    Needs to change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Owner in London, England (UK)
    Former Employee - Product Owner in London, England (UK)

    I worked at Bottomline Technologies

    Pros

    Good team and some good benefits...even though not consistent and standardised across roles or teams. Does some great charitable activities

    Cons

    Decisions take a long time, teams are not empowered and no clear direction from the top. More of a blame culture rather than trying to address the core issues.

    Advice to ManagementAdvice

    empower and trust your teams, give them the tools to make a decision and demonstrate the same level of transparency you expect from your teams.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9.  

    Good place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies

    Pros

    They have great benefits there.

    Cons

    ThewWork life balance needs to improve.

  10.  

    very nice place to work. Great benefit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies full-time

    Pros

    very strong culture. Relaxed working environment

    Cons

    no cons. all good so far

    Recommends
    Positive Outlook
    No opinion of CEO

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