Bottomline Technologies

  www.bottomline.com
  www.bottomline.com

Bottomline Technologies Reviews

Updated 31 October 2014
Updated 31 October 2014
71 Reviews
3.3
71 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Bottomline Technologies President, CEO, and Director Rob Eberle
Rob Eberle
58 Ratings

Review Highlights

Pros
  • There are great people to work with and the benefits are top notch (in 6 reviews)

  • Bottomline has a pretty good benefits plan for a company of its size (in 5 reviews)


Cons
  • They talk of 'work-life balance', but they do not walk the walk (in 8 reviews)

  • No clear process for comp time when long hours to hit deliverables is a reality (in 6 reviews)

More Highlights

Employee Reviews

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  1. 5 people found this helpful  

    Excruciating and all consuming!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies

    Pros

    They don't realise when they're being ripped off and lied to, so if you have the stomach for the toxic culture, you can milk them for everything they're worth.

    Cons

    Incompetent, arrogant and completely myopic global executive management.
    Incomprehensible approach to market.
    Unethical customer and partner relations.
    Slow product development lifecycle.
    Predatory commercial practices.

    Advice to ManagementAdvice

    Give it up! Stop lying to stock market analysts, your customers, your employees and yourselves.
    Let the good people do good things. Make the useless ones leave.

  2. 6 people found this helpful  

    Words can not adequately describe the sheer frustration!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive
    Current Employee - Sales Executive

    I have been working at Bottomline Technologies full-time (more than 3 years)

    Pros

    Opportunity to work with some quality people who despite the absolute failure of executive management continue to put their best efforts in for no reward other than personal pride and professional integrity.

    Cons

    Start at the very top. The con starts there and rolls down through the Management tree, who by the way are simply puppets and yes men to the President and CEO. It is a sham of the highest order. All decisions and directions are made and given in isolation with middle management left to clean up the mess and try and implement train wreck after train wreck.

    Advice to ManagementAdvice

    Work with and for your employees!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    As short sighted as they come...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies full-time (more than 3 years)

    Pros

    I cannot think of any upside to working at Bottomline other than the potential to fade into the mix so much that you can pretty much just exist and take home your salary in many cases...mainly in Senior and Exec Management.

    Cons

    Innovation (product or market) is NOT a strength, even though it's often talked about.
    Strategic thinking is NOT something that is practised.
    Enabling employees to be successful is NOT a focus, not matter what field or geography.
    Micro management is rife.
    Absolutely no appetite to stay the course to achieve success in new or emerging markets.
    BT is STRICTLY, almost cripplingly so, a 90 day revenue focussed business and it doesn't care how or where it comes from.

    Advice to ManagementAdvice

    Take a look outside the 4 walls and see how the REAL world, along with your competitors, is evolving.
    The business world is passing you by because you arrogantly refuse to keep up.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Don't let any of the bad reviews fool you! Bottomline is refreshing! Great people and so many growth opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Portsmouth, NH (US)
    Current Employee - Anonymous Employee in Portsmouth, NH (US)

    I have been working at Bottomline Technologies full-time (less than an year)

    Pros

    Working for Bottomline has completely shifted my attitude about how an organization should run. The culture and the people are first and foremost the best asset for Bottomline. I feel honored to work with such high caliber, intelligent individuals that truly care about the core values of the company. The company is focused on hiring and taking care of good people, young talent and most importantly, making sure someone is a good fit for the culture.

    If you are driven to succeed and want to make a difference you will be recognized. Sometimes that might mean hard work but, it pays off. When has anyone ever gotten anywhere without working hard?

    Finally, what others haven't talked a lot about on here is how much the company cares about the individuals that work here. Not just ice cream Fridays and fruit for breakfast every other month but, down to the core.. Bottomline allows employees to select charities they would like to donate to each quarter and make donations in that employees name. The benefits packages are by far above average compared to other companies. They put trust in employees and in turn the employees continue to work hard and care.

    The community here makes the company.

    Cons

    The only con - some people just don't fit the culture. If you are just a plug away 9-5er that doesn't care about anything but taking home a pay check this is probably the wrong place for you.

    People that succeed here are dedicated to making the world a better place and delighting customers.

    Advice to ManagementAdvice

    Continue all the good you do. Charities, fun for employees and good benefits packages. Continue to bring on new talent and take good care of all the talent you have.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Still the best company to work for in NH!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies full-time (more than 3 years)

    Pros

    Very good health benefits.
    Excellent Managers and co-workers.
    Company listens to suggestions.
    Senior most management is very approachable and makes time to listen to anyone, regardless of role or seniority.
    Successful company.
    Takes care of its employees.
    Very understanding about sick time, family emergencies, and extremely supportive when people are in need.
    Health fairs and free events to help manage stress / life.
    Many paths / roles to pursue within company.
    Tons of community outreach opportunities.
    Quarterly Donation from company to non-profit of one's choosing.
    Creativity, learning, and self improvement encouraged.
    Lots of family oriented events for holidays at work and outside of work. Example: Bring your kid to work day and Halloween are a big deal at Bottomline.

    Cons

    Extremely high stress level.
    Staffing levels are not optimal.
    Salaried staff sometimes work in excess of 60-70 hours a week, possibly more. In many cases this time spent is expected and necessary due to staffing levels.
    Starting vacation time is less than provided by other companies.

    Advice to ManagementAdvice

    Continue to pursue innovation.

    As more products are added, and exponentially more customers, seriously consider adding more staff and not wearing out current experienced, motivated, and dedicated staff who love Bottomline Technologies and helping people.

    Be the Great company! Don't be like other companies where staff are replaced like light bulbs. People are not expendable.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Outstanding and rewarding experience over almost 6 years with great opportunity for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies full-time (more than 5 years)

    Pros

    Customer focused organization reinforced at all levels. Company develops and maintains very strong relationships with customers which is a foundational component of Bottomline's success. Demonstrated commitment to support employees especially in times of need as well as a strong supporter of community activities and charity organizations. Shared guiding principles that unite the organization and serve as the basis for how we work with one another. Great benefits package. Strong business that is doing well in the market-place and successful results are shared with employees through bonuses, stock purchase program, 401k match and annual salary reviews. Plenty of opportunities to grow and build a career.

    Cons

    Given that Bottomline is a global high-growth and fast-paced software company, there can be periods of time where one's schedule is demanding. Work-life balance can be challenging at times but generally very manageable -- just something each individual needs to own and work at regularly.

    Advice to ManagementAdvice

    Continue the All Employee Meetings at the Corporate, Line of Business and Department levels -- this provides great sharing of information with employees and ensures everyone is aligned on the most important objectives of the business. Focus on developing more internal learning programs to augment employee growth.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Amazing company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Paymode-X Vendor Advocate in Portsmouth, NH (US)
    Current Employee - Paymode-X Vendor Advocate in Portsmouth, NH (US)

    I have been working at Bottomline Technologies full-time (less than an year)

    Pros

    Bottomline is an amazing company to work for as they care very much for their employees at work and outside of work. They uphold a "live and work with and for each other" enviroment inside of work and out. They truly mean it. They have outstanding benefits and compensation is above and beyond. They do not sell you short on anything. Rob cares very much about his employees as well. The people I work with are all there to help you succeed and to keep the wonderful culture of BT ramped up. If someone doesn't have a smile give them your smile and always be positive. I love this company. They also promote employee growth. They are very supportive of any movement you want to make in the company to advance your career there.

    Cons

    I haven't had any challenges present themselves since I started working here. As long as one keeps a positive outlook in life and work they will find success at this company.

    Advice to ManagementAdvice

    Keep up the great culture!

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Hard work pays off! Great opportunities at growing company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Development in Portsmouth, NH (US)
    Current Employee - Director of Development in Portsmouth, NH (US)

    I have been working at Bottomline Technologies full-time (more than 10 years)

    Pros

    Company rewards dedicated employees, great benefits. Company promotes innovation in a great environment with many talented peers to learn from. There is a well defined innovation compensation program that pays for patents and innovative ideas. I have worked here for many years and there is much opportunity for career growth. Company understands the work family balance.

    Cons

    If you are not a motivated independent person this company may not be for you. While there is a great college hire program and mentorship program for new hires it is expected that you can do your job or communicate quickly when you are in need of help. Like any software related position long hours are required when releases approach but this is cyclical and the company understands the need for balance.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    I have been with BT for 5 years and in 3 different roles - each one with greater opportunity and responsibility.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in Portsmouth, NH (US)
    Current Employee - Vice President in Portsmouth, NH (US)

    I have been working at Bottomline Technologies full-time (more than 5 years)

    Pros

    BT has some of the best people I've worked with. Teams I have worked on are always willing to help you and collaborate to achieve common goals, whether business teams or technical teams.

    Cons

    BT is great for people with an entrepreneurial mindset - those who are able to think strategically and act tactically and like both. If you are willing to roll up your sleeves and get involved in the details, while also being able to balance longer-term goals, you will do well. If this is not you, then you may struggle to achieve success here.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Excellent and rewarding work environment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Bottomline Technologies full-time (more than 3 years)

    Pros

    One of the biggest pro's are the benefits. They are robust and affordable. Bonuses are paid quarterly and they are generous. Hard work is recognized, but you have to work hard! There are long hours when the situation calls for it, however; they are also flexible with time off, sick time, comp time, etc. After reading some reviews, I was concerned but, knowing my own situation, I wonder if those people actually spoke to their managers regarding their circumstances. I can't imagine having to chose work over family, and I do not see that, even in my position, where I am exposed to many departments and many levels of employees. Having to work after hours or hours that are not usually defined as working hours is sometimes required as some of the work that is necessary cannot be done during that time. This is the nature of the business. You can't upgrade software during business hours, if you don't know that prior to coming to work for a software company, then that's a problem.

    Cons

    Opportunities for job growth outside of the corporate headquarters are not heard of often. The employees are responsible for their own development, and although that is also a Pro, knowing what positions or career paths are available is sometimes not as clear.

    Advice to ManagementAdvice

    My advice to management is to do your best to keep the a positive work dynamic. Take the time to listen to the people actually doing the work. You may have a superstar on the team, but just not the "right team". Having the right employees in the right team is a win-win situation. Having a person with great skills but doesn't work great with the rest of the team really isn't beneficial to anyone.

    Recommends
    Positive Outlook
    Approves of CEO

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