CSG International

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CSG International Reviews

Updated 19 February 2015
Updated 19 February 2015
101 Reviews
3.2
101 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CSG International President, CEO, and Director Peter E. Kalan
Peter E. Kalan
33 Ratings

Review Highlights

Pros
  • Work life balance - dont have to work crazy hours (in 6 reviews)

  • Its a relaxed place where you are free to work from home whenever you want (in 4 reviews)


Cons
  • Too much opportunities for career growth (in 3 reviews)

  • Revenue is coming few customers also consolidation (in 4 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Management are disconnected from the employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Brisbane
    Former Employee - Anonymous Employee in Brisbane

    I worked at CSG International full-time

    Pros

    I have had the pleasure of working with some very intelligent and talented people from whom I have learned much.
    The company has many products that have a lot of potential.

    Cons

    Annual reviews and open, honest feedback between members in general are a major problem with this company.

    Managers for the most part don't bother interacting with the teams they manage other than occasionally pass on corporate news. Due to the lack of interaction they are almost entirely reliant on the use of anonymous peer feedback forms to gather information for the purpose of annual evaluations. This, in conjunction with a stacked ranking system has bred a culture of mistrust and a lack of communication and constructive feedback between team members due to the knowledge that information shared could be used against an individual during peer reviews. It has also bred a culture that encourages cliques and politiking with managers.

    This is not likely to change anytime soon as I have personally spoken to managers regarding having a more open and accountable feedback process led by management and the response I received was words to the effect of:
    a) they wanted to continue to use peer feedback (rather than getting out on the floor and acutally manage).
    b) they felt if feedback wasn't completely anonymous then people would not provide the feedback for reviews (and thus support their lack of management) since they could then be held accountable for their reviews.

    The division of the company that I worked for has a long history of buyouts and redundancies, the second of which has not changed since being acquired by CSG International. It appears that CSG International is also willing to shed staff on any hiccups to the balance sheet.

    Advice to ManagementAdvice

    The entire culture of secrecy, lack of accountability and using employees to do a managers job really, really has to change. Feedback between team members (and between team members and management!) should be as fluid and unremarkable as conversations about why the coffe machine isn't working or how the weather will be on the weekend. The culture of giving open, honest and continuous feedback needs to be encouraged and the current reporting systems that destroy that, replaced. Employees should never, ever have to secretly report on one another!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Superb

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSG International full-time (more than 5 years)

    Pros

    Flexibility, exposure to work with different kind people across the globe

    Cons

    So far there is none

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
  3.  

    Casual dress is a plus.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSG International

    Pros

    Great benefits, nice people and great training.

    Cons

    Leadership, does not promote often.

    Advice to ManagementAdvice

    Tell the employees they are doing a good job.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great work culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSG International

    Pros

    Superb work culture. Very friendly and great colleagues. Good work and personal life balance.

    Cons

    - can be more competitive
    - more competitive benifits

  6.  

    Normal Company

    Current Employee - Development Operations in Omaha, NE (US)
    Current Employee - Development Operations in Omaha, NE (US)

    I have been working at CSG International full-time (more than a year)

    Pros

    CSG has a casual culture; you can work from home occasionally, and there is not really a dress code. It is easy to talk to whoever you need to get something done.

    Cons

    The casual culture means people that have been here forever are stubborn and stuck in their ways. There are bad eggs, just like at every company. Luckily, working around them isn't hard.

    Recommends
    Positive Outlook
  7.  

    Stochastic experience with disengaged and confused leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Stockholm, Stockholm (Sweden)
    Current Employee - Anonymous Employee in Stockholm, Stockholm (Sweden)

    I have been working at CSG International full-time (more than 3 years)

    Pros

    Decent salaries, good potential in its business, theoretically good employee processes in place (10% of which is actually followed?).

    Cons

    Very large pool of disengaged managers, with little to no connection to the actual product development taking place. This very much contributes to a stalemate feeling, and the sense of no creativity, going nowhere. There is a very large discrepancy between the base US business and the acquired companies - with no end in sight. Impossible as an employee to integrate into the main business, or to get any respect/attention. Certain products are totally in free fall, with no visible strategy for years.

    Poor job stability, with frequent and large layoffs.

    There has been a very big change in work culture into the negative after being acquired by CSG - from creative and hip to nobody cares and bloated. Really sad story.

    Advice to ManagementAdvice

    Seriously reduce waste from all the administrative overhead. Engage in what employees do daily instead - analysts, developers, testers, etc. There are so many resources plowed into activities that result in nothing markedly beneficial to the company. Stop building an insecure environment where nobody cares in the end.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Watch Out! Lack of respect across the company for employees and clients.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSG International full-time (more than 10 years)

    Pros

    Relaxed environment, client base is respectful. Products are robust.

    Cons

    Management is poor. Products are over-priced for prospects in Tier 2 - 3 levels. Client relations are very lacking. Company cares only for numbers and not for customer base. When economy is slow, company lays off hard workers other than those responsible for failure. CSG lacks ability to enter new market segments and maintain relationships with partners and clients.

    Advice to ManagementAdvice

    Respect the clients you have.

    Recommends
    Neutral Outlook
  9.  

    Transitional times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSG International

    Pros

    Internal communication and marketing is great, and there is a real sense of empowerment to own your role. There is a real mix of cultures due to the acquisitions by CSG, so you can always gravitate towards areas of interest. Genuinely very customer-oriented vendor, so practical experience is highly valued. Very easy going environment, but looks to reward those that go above and beyond. The Benefits are a great package, and compensation is very competitive.

    Cons

    Company has a great focus on anything that impacts the key accounts that provide a very high percentage of their revenue. If you are outside of that workstream, it can get frustrating to get company focus and support. Their is a real clash of cultures within the organization between the original company and the acquisitions, which is still be played out, plus their is a real intent to somewhat maintain the status quo in the original company, which makes entering it very difficult, and even harder to be promoted within it.

    Advice to ManagementAdvice

    The only advice I would give is that a more long-term strategy to move the company forward needs to be developed as there are too many knee jerk reactions to predictable events. With no assessments of available resources, there is no knowledge of skillsets to drive a global strategy, and consequently, there are going to be continual rounds of cost cutting.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    All about layoffs

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSG International

    Pros

    Relaxed environment. Pretty good pay.

    Cons

    every year the first week of December they do mass layoffs

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