CVS Health Reviews

Updated 12 September 2014
Updated 12 September 2014
3,013 Reviews
2.6
3,013 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CVS Health President and CEO Larry J. Merlo
Larry J. Merlo
1,092 Ratings

Review Highlights

Pros
  • Good pay and flexible hours in the beginning until corporate has their say (in 93 reviews)

  • Good benefits for part time employees, flexible schedules around school (in 93 reviews)


Cons
  • Upper management never once gave any indication that they cared about their employees (in 145 reviews)

  • that isn't a bad thing from a customer service standpoint but it can be stressful (in 130 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 6 people found this helpful  

    Massive workload with fair compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager  in  Woonsocket, RI (US)
    Current Employee - Senior Manager in Woonsocket, RI (US)

    I have been working at CVS Health full-time for more than 10 years

    Pros

    Personally challenging, impact to healthcare and day-to-day experiences of patients/customers lives.

    Cons

    Bureaucratic, slow decision-making, culture mired in old ways despite advertising to the contrary. front-line workers and managers have dwindling resources

    Advice to ManagementAdvice

    Invest back into the frontline, customer-facing folks. Evaluate long-time executives, directors and managers who don't walk the talk. Prioritize the customer first, employee second and Wall Street last - you've got it backwards today.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CVS Health full-time

    Pros

    training in cvs health care

    Cons

    great store for service customers

    Advice to ManagementAdvice

    great service

    Recommends
    Approves of CEO
  3. 3 people found this helpful  

    Fantastic Experience working in a Fast paced, strategic replenishment company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  North Andover, MA (US)
    Current Employee - Assistant Store Manager in North Andover, MA (US)

    I have been working at CVS Health full-time for more than a year

    Pros

    Working in a 24 hour store there is greater flexibility with scheduling the staff as well as personal needs when needed. Tasks are done on specific days and you can be more efficient if you incorporate the overnight staff into the tasks that are normally done during the day. I have to say I love my job in my current 24 hour store.

    Cons

    If your going for store management you will bounce around. Once you find a store that works for you for location, hours, and team you may just be moving again until you get your own store. Average length in one store is 8 months to a year. Also the pay for management is not as good as some other retailers. There is a pay cut for your training period and most likely you are already took one to come here if your are already in management somewhere. The work load can be a shocker as well even if you are expecting it and are used to something similar.
    Management training is not great for work life. Training in a store and helping out other stores would be much more beneficial than actually transferring to other stores. It doesn't take long for a manager to learn tasks and usually you just need to go through the experience in order to learn. It's tough to constantly adapt to new store managers with different guidelines of schedules when you have young ones at home no matter how flexible you are.

    Advice to ManagementAdvice

    Medical benefits for a family are not very good. Everything is out of pocket and you can't even use the minuteclinic. This needs to be more affordable for a family. Kids HAVE to go to the doctor and we have to work. It's much more convenient to go to the minuteclinic for small things like strep and ear infections. Also as a manager we need to revisit how we do our hiring. The recruiters are working 3 clients per store whether or not that client is responding or not.. Basically you could waste 2 weeks on a client that is not even interested in the job before we move on to someone who does. Our stores need 1-3 people when we are hiring and at this rate is take 3-6 months to hire one person. When you have an immediate need this is way too long. Management Trainees or assistant managers should be on a bench in a couple districts. Once your hired your in one district but many stores are in need of management and it would be nice to be able to get closer to home rather than farther and farther away in most cases. Assistants should be trained by the best store managers and meetings offsite once a month with multiple district managers. I have noticed the DM's are very different and it's hard to switch from one district to another.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Excellent experience with this Company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at CVS Health full-time for more than a year

    Pros

    Engagement, advancement, and the ability to help people live better, and longer.

    Cons

    Sometimes, as with all large Companies, metrics will invade, and slow down processes.

    Advice to ManagementAdvice

    Contine forward on your road to innovative approaches the health for the next century.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    sr, analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CVS Health

    Pros

    great place to work, friendly atmosphere.

    Cons

    career growth is neutral.

  7.  

    CVS Health

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CVS Health

    Pros

    Above average pay, many locations

    Cons

    Open long hours, high script volume

  8.  

    Spent 7.5 years here after a long stent at Osco Drugs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor  in  Phoenix, AZ (US)
    Former Employee - Shift Supervisor in Phoenix, AZ (US)

    I worked at CVS Health full-time for more than 5 years

    Pros

    I had a great team to work with.

    Cons

    Management was okay, not the best

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great company to work for, but not long term.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service  in  Indianapolis, IN (US)
    Current Employee - Customer Service in Indianapolis, IN (US)

    I have been working at CVS Health full-time for more than 3 years

    Pros

    It's a job.
    Keep busy for the most part

    Cons

    Horrible Pay
    Disrespectful employers
    Hours constantly cut due to dumb cvs rule changes based on every store.

    Advice to ManagementAdvice

    Appreciate your employees a little bit more, especially the ones that have sticked around for years on end. Also don't be so hard on quarterly raises. The customer service team are the people on the front lines constantly getting beef from customers and the pay is bad. I barely make it paycheck to paycheck.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Assistant  in  Washington, DC (US)
    Current Employee - Executive Assistant in Washington, DC (US)

    I have been working at CVS Health full-time for more than a year

    Pros

    They're great! I love working here!

    Cons

    None; they've been great so far!

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Learn and move on

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Clerk/Cashier  in  San Diego, CA (US)
    Current Employee - Clerk/Cashier in San Diego, CA (US)

    I have been working at CVS Health part-time for more than 3 years

    Pros

    Good benefits. Flexible schedule if manager is understanding. Good people to work with

    Cons

    Never enough help. too much favoritism. managers always play favorite.

    Advice to ManagementAdvice

    Take the time to train and develop associates talents and skills.

    Recommends
    Neutral Outlook
    No opinion of CEO

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