Capita
2.6 of 5 174 reviews
www.capita.co.uk London, United Kingdom 5000+ Employees

Capita Reviews

Updated Jul 03, 2014
All Employees Current Employees Only

2.6 174 reviews

                             

51% Approve of the CEO

Capita CEO Paul Pindar

Paul Pindar

(53 ratings)

32% of employees recommend this company to a friend
174 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Whilst ITS has a lot of drawbacks it has some really good staff, an excellent working atmosphere, and a good work/life balance"
    in 9 reviews
  • "Flexible working and excellent training"
    in 4 reviews
Cons:
  • "No support from senior management when dealing with operational staff"
    in 8 reviews
  • "No long term career progression"
    in 5 reviews
  • Show more review highlights

Reviews

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    Think twice before you join

    Senior Developer (Former Employee)
    Bedford, England (UK)

    ProsNice friendly place to work in.

    ConsVery less to learn new things. same old software using from long time.

    Advice to Senior Managementprovide traning to the employees, reduce the cost of software for the customer.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Ok experience, slightly prepared me for university

    Graduate Engineer (Former Employee)
    Manchester, England (UK)

    ProsSmall office environment, training courses available.

    ConsNo structure for training, left on your own,

    Advice to Senior ManagementImprove graduate training

    No, I would not recommend this company to a friend

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    Service Desk Analysis - be wary of every move you make

    Service Desk Analyst (Former Employee)
    Weybridge, England (UK)

    ProsThe benefit of working at Capita for me was to learn what and how a call center agents handle our requests, complaints, enquire and advise. As I got to work for a big company like Capita, reasonable pay

    ConsLack of training, no progression, no management support

    Advice to Senior Managementprovide some training, progression and a little respect

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Great for career opportunities - communication not great

    Anonymous Employee (Current Employee)
    Newcastle, England (UK)

    Pros- very good at investing in staff training wise - keen to see people progress
    - good work/life balance, plenty of activities and Summer/Winter events organised
    - senior management are very approachable
    - encouraged to give ideas on how to improve client relationships and business in general

    Cons- long working hours and fairly stressful
    - communication between the top senior managers isn't great - can definitely be improved
    - not much feedback to staff on what goes on or is discussed (regarding work) between senior managers
    - salary not that great compared to other companies

    Advice to Senior ManagementCommunicate more with all staff and don't keep them in the dark with issues etc

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Busy

    Anonymous Employee (Former Employee)

    ProsReally good group of people you work with, good pay and benefits

    ConsNot much training was provided, only training i got was from a guy that was doing the same as me but had only been there for 4 months at most

    Advice to Senior ManagementIf you offer training on an interview then actually provide the training.

    No, I would not recommend this company to a friend

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    Great to begin with with a shape fall

    Customer Services Representative (Current Employee)
    Belfast, Northern Ireland (UK)

    ProsThe people on you level

    ConsI Find it hard to get out of bed in the morning. Very clicky its not want you know its who.

    Advice to Senior ManagementMore Perks, Better wages.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Capita IT Services - Programme Manager

    Senior Programmer Manager (Former Employee)
    London, England (UK)

    ProsGood people, No-nonsense attitude. Financial focused. Appreciated and rewarded . You are empowered to succeed

    ConsDot expect someone to manage your career. You need to do this !

    Advice to Senior ManagementNone that I can think of

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great company, slow moving

    Consultant (Former Employee)
    Bedford, England (UK)

    ProsGreat atmosphere, very nice people, a comprehensive suite of leading products, great marketing. Leader of market (85% market share), Good life - work balance. Pleasant facilities

    ConsCompany is a bit of a dinosaur - eats a lot, moves slowly. Changes are hard to effect as people tend to stick to the old and familiar comfort zone

    Advice to Senior ManagementNeed to bring new blood, younger people, open up to new ideas

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Applications Support Analyst - Capita ITS

    Applications Support Analyst (Current Employee)
    Sheffield, England (UK)

    ProsGet to work with enterprise technologies mainly Microsoft technologies; BizTalk, SharePoint, SQL Server 2008 r2. Introduced to large scale/enterprise level server architecture, PRINCE2 and ITIL.

    ConsLack of training and unfair pay most other Analysts on 30k+. No opportunities to progress through/up as senior or into other departments. Unable to get involved in projects as part of the Applications Team.

    Advice to Senior ManagementRead cons and action as you see fit.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Horrific- will not leave me alone even now!

    Call Handler (Former Employee)
    London, England (UK)

    Prosatmosphere. training... formality/ professional and sometimes helpful

    Conssalary-
    after leaving in 2010- I was asked for an overpayment of salary to be paid back. I did not understand this and asked again for support. I was later ignored and felt it was a mistake by them.
    4 years later......... I receive letters from debt collectors! a separate body. I then go the CAB for support....the CAB wrote a letter requesting a breakdown of overpayment.....and the debt collectors have funny enough not received this? unfortunately they still have not responded. now when I don't receive letters- its BIG, I then get threats of having doorstep collectors arrive at my house and so on.
    does not sound very fair, especially writing this.

    Advice to Senior Managementto accept responsibility of their mistakes. not involve unnecessary bodies as they may worsen a situation.

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