Capita Reviews

Updated 23 April 2015
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2.6
264 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Capita CEO Andy Parker
Andy Parker
4 Ratings

Pros
  • good work/life balance, plenty of activities and Summer/Winter events organised (in 12 reviews)

  • Flexible working and excellent training (in 7 reviews)

Cons
  • No support from senior management when dealing with operational staff (in 13 reviews)

  • Sometimes acts like a new company rather than an established one and career progression is confusing (in 8 reviews)

More Pros and Cons

Employee Reviews

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  1. Hit all targets NO BONUSES whatsoever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Cardiff
    Current Employee - Customer Service Representative in Cardiff

    I have been working at Capita full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    really cant think of any.

    Cons

    No Bonuses
    Managers are constantly on your back to hit targets and when you do for what.

    Advice to Management

    What is the point in having RED-GREEN-GOLD ratings for employees to only be told at a later date our company here in cardiff are in a pot with 2 other teams who failed to hit the targets even though they are 250 miles away.

    Team has constantly hit targets for the past 12 months and your website says the more you work the more you can expect to earn.

  2. Recruitment business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    There are a number of accounts that they have won

    Cons

    No career progression. Very much depended on who you were as to getting any opportunity.

    Advice to Management

    Career maps

  3. Test Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita

    Recommends
    Recommends

    Pros

    You get exposed to big companies which can be valuable and gives you great experience.

    Cons

    Employees are not very valued as individuals.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Very pragmatic and no-frills company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Change Analyst in Glasgow, Scotland (UK)
    Current Employee - Change Analyst in Glasgow, Scotland (UK)

    I have been working at Capita full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Very pragmatic, optimised and efficient. Lots of opportunities outside the operation.

    Cons

    Company can lack personality. It's good outside of the operation, but not so good if you work in the operation. High staff turnover.

  6. Sales Associate

    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Capita as a contractor

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good money for what you do, worked in a team with lots of different people, tasks vary
    I specifically worked on a project there, after I left - my team got moved onto a different project which was challenging

    Cons

    Can be boring at times - you have to look through a lot of old files and often get no results. however, never felt stressed

    Advice to Management

    Have a wide variety of people in the team - makes it more fun and interesting. but overall was more than happy working with this company

  7. Implementation/Cutover Manger

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita

    Pros

    Good working environment and polite staff

    Cons

    Not much cons to present

  8. Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer in Colwyn Bay, Wales (UK)
    Current Employee - Engineer in Colwyn Bay, Wales (UK)

    I have been working at Capita full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Friendly staff, modern office facilities

    Cons

    Work/life balance, office doesn't have any sort of flexible working. Training very limited, only seem to be concerned with company compulsory training. Poor communication from very high level management.

  9. Helpful (1)

    O2 recontracting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great team members and most of team leaders

    Cons

    Long hours, treated like dirt, upper management don't have time for you. No bonuses. Can't progress or move to a different department.

    Advice to Management

    Stop letting your best staff leave. Improve bonuses and better shifts

  10. Helpful (1)

    Relaxed work environment and reasonable salary.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - PPI Case Handler in Chester, England (UK)
    Current Contractor - PPI Case Handler in Chester, England (UK)

    I have been working at Capita as a contractor (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The office environment is quite relaxed where we work in teams. There is pressure to hit targets but it is not a stressful environment. The work is contract based so there is not much security but in the short time I have been there I have had 2 pay rises and expect another in a few months (dependent on hitting/exceeding targets). Company offers paid holidays and some other benefits.

    Cons

    The work is only temporary/contract work so there is not much scope to progress a career there unless the client extends the contract.

    Advice to Management

    Some of the processes that we must follow to achieve our targets are not ideal. There needs to be more hands on management where they can get a feel as to what it is like to do the job before they make the strategies in order to achieve the goals and targets set.

  11. Helpful (1)

    Disjointed and siloed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Reading, England (UK)
    Current Employee - Software Developer in Reading, England (UK)

    I have been working at Capita full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Money available for people prepared to demonstrate that they are indispensable. Big and complex projects provide room to grow as a technical professional as there will always be problems to solve if you put your mind to it. Don't expect any recognition for this however.

    Cons

    Teams are divided by an impenetrable wall of managers. All the business' clerical functions such as payroll are disorganised, pitifully slow and poorly communicated. Roles and responsibilities are poorly-defined and warnings about lack of direction are ignored.

    Advice to Management

    Find out how things are supposed to work, or fix them when they don't, and convey this to employees. Recognise technical ability as well as social climbing. Take some care to figure out what an employee is supposed to be doing and who is meant to support them before parachuting them into a role.

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