Capita

  www.capita.co.uk
  www.capita.co.uk

Capita Reviews

Updated 19 December 2014
Updated 19 December 2014
216 Reviews
2.4
216 Reviews
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Capita CEO Paul Pindar
Paul Pindar
64 Ratings

Review Highlights

Pros
  • good work/life balance, plenty of activities and Summer/Winter events organised (in 12 reviews)

  • Flexible working and excellent training (in 7 reviews)


Cons
  • No support from senior management when dealing with operational staff (in 13 reviews)

  • Sometimes acts like a new company rather than an established one and career progression is confusing (in 8 reviews)

More Highlights

Employee Reviews

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  1.  

    Recruitment business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita

    Pros

    There are a number of accounts that they have won

    Cons

    No career progression. Very much depended on who you were as to getting any opportunity.

    Advice to ManagementAdvice

    Career maps

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Good for building experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita

    Pros

    Standard working hours, can work overtime if available
    Good for limited experience in contact centre as training was provided.
    The people working alongside you on the phones are generally friendly and amiable.

    Cons

    The career progression opportunities are very limited.
    The salary appears to stay the same even after working there for a number of years
    Management positions are more of a 'face fits' policy.
    Temporary staff have no holiday entitlement and can be asked to leave without any notice.

    Advice to ManagementAdvice

    Make your employees feel more valued and treat them as individuals.

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    Large company with less new business, only rely on few of the actual working force who know how to get job done.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Web Development Manager
    Current Employee - Web Development Manager

    I have been working at Capita full-time (more than 3 years)

    Pros

    Projects are good for people who are at starting phase of there career. Compensation is fine compared to other same industry. Few of the people are really good at there work and who are interested can learn a lot from them.

    Cons

    Project I am working has good exposure for people has this as first job or to an extent for intermediate but no more than that. There is no growth in terms of upper movement in hierarchy or learning new after sometime. Due to stringent cost issue there are lot of activities that are not done or delayed which affects employee moral.

    Positive Outlook
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  5.  

    Got me experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Administrator in Belfast, Northern Ireland (UK)
    Former Employee - Business Administrator in Belfast, Northern Ireland (UK)

    I worked at Capita

    Pros

    Hours were fine - no staying later than needed
    Easy to request extra responsibilities, good for CV

    Cons

    Poorly paid - salary barely moved from starting salary
    Poorly organised - everything in disarray, no communication between teams, business units
    No progression - plateau as you enter for most - worked with people who had been in same low-level role for 5-10 years

  6.  

    Working in the London office for a certain division

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita

    Pros

    Capita has a good connection with the Public sector, therefore gets a lot of public sector. It is gradually getting more work in the private sector. There's an opportunity to work on really interesting projects, however this really depends on who you're working with and who you're working for.
    Also, you can usually get away from work by 5:30pm.

    Cons

    The corporate culture is really poor. It is too individualistic. People are not the most friendly, and do not bother to chat with you other than the usual "hello" and "how are you?"
    Although it's an open plan office with a flat hierarchical structure, there is lack of a collaborative spirit and a lack of guidance and care from colleagues and upper management. Not a good place to be if you're a "people-person".

    Advice to ManagementAdvice

    It would be good to foster a more collaborative and caring culture. Welcome newcomers, be keen on their learning, listen to everyone.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Terrible lack of organisation, employee care or strong management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Desk
    Current Employee - Service Desk

    I have been working at Capita full-time

    Pros

    Some great people, although non are happy or last long

    Cons

    Senior management make terrible recruitment decisions based on Face-fits, not talent. Decisions are rushed through with inadequate planning

    Advice to ManagementAdvice

    Invest in the future!

    No opinion of CEO
  8.  

    Outsourcing at it's worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pensions Administrator
    Current Employee - Pensions Administrator

    I have been working at Capita full-time (less than an year)

    Pros

    Co workers generally friendly and supportive. Large company so potential for varied worked.

    Cons

    Lack of personal and career development opportunities. Company claims to be customer focused, but customer feedback overwhelmingly negative. Inadequate staffing leads to poor customer service. Middle managers lack experience and support.

    Advice to ManagementAdvice

    Take more time to reward and challenge staff with potential. Motivated and trained workers will go the extra mile for an employer.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Good so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruitment Consultant
    Current Employee - Recruitment Consultant

    I have been working at Capita full-time (less than an year)

    Pros

    Flex hours and work life balance

    Cons

    No bonuses, no career progression

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Good company and good culture with strong plans for the future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Maidenhead, England (UK)
    Current Employee - Consultant in Maidenhead, England (UK)

    I have been working at Capita full-time (more than an year)

    Pros

    A big company with a strong foothold in key markets, that combined with strong growth and a good culture makes it a good place to be working.

    Cons

    Would benefit from more high level training courses, although if you can give a good case for a specific course they are generally provided.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Fantastic individuals and the right company brand but upper management are out of touch with employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Bedford, England (UK)
    Former Employee - Senior Software Engineer in Bedford, England (UK)

    I worked at Capita full-time (more than an year)

    Pros

    Great highly technical environment with some very skilled individuals and also a large number of off-shore onsite developers make for a great place to learn and breed skills.

    The Children's Services sector is great to work in as well, company benefits are very good in comparison to others, location in Bedford is beautiful surrounded by a river and lake and the office while cramped is clean and modern as is the equipment.

    Cons

    Cramped offices, too many key staff leaving who had amassed a lot of experience and not enough communication or transparency at all levels.

    Advice to ManagementAdvice

    Employ some proper governance, communicate your thoughts down the through the levels to avoid an "us vs them" attitude and actually listen to employee ideas because some of those minions have some great thoughts and they know what works on the ground.

    Recommends
    Positive Outlook
    No opinion of CEO

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