Capita Reviews

Updated 21 September 2014
Updated 21 September 2014
194 Reviews
2.4
194 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Capita CEO Paul Pindar
Paul Pindar
61 Ratings

Review Highlights

Pros
  • good work/life balance, plenty of activities and Summer/Winter events organised (in 10 reviews)

  • Not minimum wage, fairly easy to change working hours as long as the department has availability, and also has some decent people working there (in 5 reviews)


Cons
  • No support from senior management when dealing with operational staff (in 8 reviews)

  • Sometimes acts like a new company rather than an established one and career progression is confusing (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Recruitment business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita

    Pros

    There are a number of accounts that they have won

    Cons

    No career progression. Very much depended on who you were as to getting any opportunity.

    Advice to ManagementAdvice

    Career maps

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Fairly pleasant, totally underresourced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Consultant  in  Dublin, Dublin (Ireland)
    Former Employee - Software Consultant in Dublin, Dublin (Ireland)

    I worked at Capita as a contractor for less than a year

    Pros

    Good contract rates, trusted to get on with it. Fine for a temporary consultant.

    Cons

    Terrible resources - ancient PCs, creaking infrastructure and can be difficult to get logons for test servers etc. Must be difficult or more likely impossible for permanent staff to stay motivated. Saves money in the short term, bad for business in the long term. Could be fixed by now.

    Advice to ManagementAdvice

    Have pity, give them the tools they need.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Terrible, terrible managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita

    Pros

    Lots of opportunity to get broad experience in the field, if you've got some talent this can be well recognised.

    Cons

    Some extremely poor managers ruining the experience for those with ability. Not a great company for cutting out dead wood, consequently you'll run into a lot.

    Advice to ManagementAdvice

    Recognise internal talent, and also recognise those who just need to go.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5.  

    All OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant  in  Manchester, England (UK)
    Current Employee - Senior Consultant in Manchester, England (UK)

    I have been working at Capita full-time for more than 3 years

    Pros

    The structure allows for each business unit to function with little interference so it usually feels as though you are working for a small to medium sized company.

    Cons

    Profits go to "feed the beast" and investment in the development of successful business units is not forthcoming.

    Advice to ManagementAdvice

    If an area is profitable something is going right, reinvest in its development as well as using the profits to support areas that are struggling.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    OPS MANAGER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita full-time for more than 3 years

    Pros

    Part of a large company with all the attached benefits - good culture and good systems for staff management in place. Good pension schemem on offer along with life assurance, cycle to works scheme child care vouchers. Opportunity to buy extra holidays which is a good benefit to have.

    Cons

    Not a lot of progression as a small office (although opportunities within the wider Capita group). Starting off on 23 days holidays is a con but it does increase to 25 days after 2 years then to 27 days after 5 years, Difficult at ttimes to get sign off for new staff as too much red tape to cut through.

    Advice to ManagementAdvice

    try and reduce the red tape and allow more autonomy at local levels.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Capita BPO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounts Executive  in  Pune (India)
    Former Employee - Accounts Executive in Pune (India)

    I worked at Capita full-time for more than 3 years

    Pros

    Work environment is good, Most of the things are streamlined

    Cons

    Less Salary and slow growth

    Advice to ManagementAdvice

    To provide extra monetary benefits to the performers.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8.  

    121

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Bristol, England (UK)
    Current Employee - Customer Service Representative in Bristol, England (UK)

    I have been working at Capita full-time for more than 3 years

    Pros

    Core hours 10-4. so start before 10 and leave after 4 doing 7.5 h
    Strong financially
    Doing very well globally.
    Massive profits each year, which we do not see though.
    People are mostly nice
    Message from directors is clear and you understand their plan, and they do seem to care about customer which is good. But this is not the same when coming from Team Managers.

    Cons

    Others on previous contract do only 7 hours.
    No time & half for overtime.
    Trying to do away with the actual way flex should be used
    Low holiday and cant use more than 1 flex day in a month. you lose anything over 10 hours flex accrued. So basically you work for free if no overtime in place and signed off.
    No bonuses! directors and senior managers only get this and they are having record bonuses for 3 years running due to our hard work. record revenue and profit also recorded up by 14-23% each year and still no bonuses for those who actually do the work. Excuses are lame and that because the work we do is based on 5 year contracts with companies they cant give bonuses because we might not have that contract 5 years from now! Each Year Capita buy out about 13 companies costing around 100mil plus. They hide What they say they have to give towards possible bonus structure by spending the profit first buying out companies that may compete with them or provide them a wing to aid in tendering for a lucrative contract.
    Bad politics far too much red tape.
    Wont let you use initiative
    People are very stressed. with no real help around this to be reduced other than meetings that put you further behind work.
    Managers will try and find silly and stupid things to give as reason to not give you the rating you deserve, while others who do less if they get ion well with get better ratings. Basically if your open and question things that seem wrong your seen as a problem and that your being negative. When instead your just spotting things that are wrong and will go wrong down the line and cause bigger problems. Managers do not like it if you find a problem which means they have to get involved or now see it as more work for them to do. (not all though, some new ones are great, its the ones that have been a TM for years that have obviously lost interest)
    While directors speak a good bit on customer care and TCF. It is not really followed up down the chain. Message gets lost when it comes down to time and FTE count reduction to do same job, alongside very bad and slow systems and too much red tape to make positive changes.
    want you to remain as bum on seat so wont want you progressing. or they have to keep recruiting for back office work.

    Advice to ManagementAdvice

    They should listen more, they do employee engagement survey but this its just a tactical ploy to make you think your being heard and that you have a chance to air your issues and views. A lot of companies do this these days to stave off strike and dissent.
    Pay a decent wage as Bristol is expensive to live in.
    Get rid of the red tape when you want to get something done. introduce better systems.
     Get a bonus system in place and start rewarding colleagues properly as most business do.
    In 121s ensure you make the employee know where the carrot is to gain there desired rating. Not the usual carrot out there "somewhere" spill. give direction what to actually do, and what is actually needed to achieve desired rating.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Capita

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita

    Pros

    Some absolutely excellent people. Fairly relaxed working environment.

    Cons

    No career opportunities and recognition of hard work.

  10.  

    A company continually restructuring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita full-time for more than 3 years

    Pros

    Flexible working hours, flexible working conditions

    Cons

    Siloed working divisions, poor training opportunities, poor communications from senior management within divisions

    Advice to ManagementAdvice

    Up the communication, focus on creating greater staff engagement

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Awesome work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Test Engineer  in  Pune (East Timor)
    Current Employee - Senior Test Engineer in Pune (East Timor)

    I have been working at Capita full-time for more than 3 years

    Pros

    Good environment to work in

    Cons

    Policies not satisfactory need to improve and be more employee centric

    Recommends

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