Capita Reviews

Updated 16 October 2014
Updated 16 October 2014
201 Reviews
2.5
201 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Capita CEO Paul Pindar
Paul Pindar
63 Ratings

Review Highlights

Pros
  • good work/life balance, plenty of activities and Summer/Winter events organised (in 11 reviews)

  • Friendly staff, somewhat flexible working (depending on manager) (in 7 reviews)


Cons
  • No support from senior management when dealing with operational staff (in 13 reviews)

  • No training or onboarding relating to your specific position (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Recruitment business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita

    Pros

    There are a number of accounts that they have won

    Cons

    No career progression. Very much depended on who you were as to getting any opportunity.

    Advice to ManagementAdvice

    Career maps

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Capita IT services Pune in Networking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Network Engineer in Pune (India)
    Current Employee - Senior Network Engineer in Pune (India)

    I have been working at Capita full-time (more than 3 years)

    Pros

    Compensation
    Extra work activities
    work life balance
    Fair HR policies
    Growth

    Cons

    Lack of good design
    Lack of process and slow system
    No transparency
    huge number of changes in management and company structure
    Job insecurity
    Bad management

    Advice to ManagementAdvice

    There should be transparency between management and employees.
    process should be designed to minimize routine work of employees and automate routine tasks.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    During most of my time here i have been I'm the wrong job so bit of a funny one

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita

    Pros

    Good opportunities for progression, large IT provider with a very valuable contract in my area. Shorter is sometimes better don't you know?

    Cons

    Difficulties were faced with a major migration project. Again, sometimes shorter can be better, did you not know that?

    Advice to ManagementAdvice

    Try to be open minded. I don't envy you though.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Employees treated as commodities at Head Office-get as much out of them for the money being paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in London, England (UK)
    Former Employee - Anonymous in London, England (UK)

    I worked at Capita full-time (more than 3 years)

    Pros

    Well known company with strong internal controls
    Exposure to new businesses all the time-no time to get bored
    Opportunity to speak to different people in other departments and see other peoples' perspective

    Cons

    Bureaucracy
    Poor salary compared to competitors
    Promotions not guaranteed despite hard work-no meritocracy
    Work hard-no thank you.
    Lack of investment in workspace
    Overhyped

    Advice to ManagementAdvice

    Talk to junior staff!

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Awful, bullying ugly culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita full-time (more than 3 years)

    Pros

    Competetive Salary, Flexible Working arrangements

    Cons

    very little consideration for people, inadequate and outdated IT, high staff turnover, zero trust in management, very poor customer experience, strategy all over the place

    Advice to ManagementAdvice

    understand and address the challenges of the people actually doing the work. ask yourselves why so many people are leaving.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    121

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Bristol, England (UK)
    Current Employee - Customer Service Representative in Bristol, England (UK)

    I have been working at Capita full-time (more than 3 years)

    Pros

    Core hours 10-4. so start before 10 and leave after 4 doing 7.5 h
    Strong financially
    Doing very well globally.
    Massive profits each year, which we do not see though.
    People are mostly nice
    Message from directors is clear and you understand their plan, and they do seem to care about customer which is good. But this is not the same when coming from Team Managers.

    Cons

    Others on previous contract do only 7 hours.
    No time & half for overtime.
    Trying to do away with the actual way flex should be used
    Low holiday and cant use more than 1 flex day in a month. you lose anything over 10 hours flex accrued. So basically you work for free if no overtime in place and signed off.
    No bonuses! directors and senior managers only get this and they are having record bonuses for 3 years running due to our hard work. record revenue and profit also recorded up by 14-23% each year and still no bonuses for those who actually do the work. Excuses are lame and that because the work we do is based on 5 year contracts with companies they cant give bonuses because we might not have that contract 5 years from now! Each Year Capita buy out about 13 companies costing around 100mil plus. They hide What they say they have to give towards possible bonus structure by spending the profit first buying out companies that may compete with them or provide them a wing to aid in tendering for a lucrative contract.
    Bad politics far too much red tape.
    Wont let you use initiative
    People are very stressed. with no real help around this to be reduced other than meetings that put you further behind work.
    Managers will try and find silly and stupid things to give as reason to not give you the rating you deserve, while others who do less if they get ion well with get better ratings. Basically if your open and question things that seem wrong your seen as a problem and that your being negative. When instead your just spotting things that are wrong and will go wrong down the line and cause bigger problems. Managers do not like it if you find a problem which means they have to get involved or now see it as more work for them to do. (not all though, some new ones are great, its the ones that have been a TM for years that have obviously lost interest)
    While directors speak a good bit on customer care and TCF. It is not really followed up down the chain. Message gets lost when it comes down to time and FTE count reduction to do same job, alongside very bad and slow systems and too much red tape to make positive changes.
    want you to remain as bum on seat so wont want you progressing. or they have to keep recruiting for back office work.

    Advice to ManagementAdvice

    They should listen more, they do employee engagement survey but this its just a tactical ploy to make you think your being heard and that you have a chance to air your issues and views. A lot of companies do this these days to stave off strike and dissent.
    Pay a decent wage as Bristol is expensive to live in.
    Get rid of the red tape when you want to get something done. introduce better systems.
     Get a bonus system in place and start rewarding colleagues properly as most business do.
    In 121s ensure you make the employee know where the carrot is to gain there desired rating. Not the usual carrot out there "somewhere" spill. give direction what to actually do, and what is actually needed to achieve desired rating.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    A multibillion corporation acting worse than a start up company (I work in the Capita John Lewis Contract)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - JLC Customer Advisor in Glasgow, Scotland (UK)
    Current Employee - JLC Customer Advisor in Glasgow, Scotland (UK)

    I have been working at Capita part-time (less than an year)

    Pros

    Ground level staff are friendly and there is a culture of solidarity
    Reasonable Pay
    Good pension potentials
    Central locations of employment

    Cons

    Complete abuse of the 'flexible' working arrangement - some members of staff haven't had a single weekend off in months.
    Management is terrible - who trained these people? We were without stationary for almost a month!
    Team leaders are still in training while staff are already working without a point of contact
    No appreciation felt towards staff from management
    No clear structure of command
    Terrible and antiquated IT systems unfit for purpose and leading to added pressure on staff
    Too much reliance on computerized scheduling systems for holidays
    Deducting time from staff for a few minutes late, but expecting staff to arrive 20 minutes early just to log in to systems!
    Some staff act more like school children than professional employees
    Far too strict towards use of personal devices during very quiet periods of work where no tasks are assigned
    Treating staff as drones rather than living people
    Floor Walkers seem more concentrated on chatting than actually assisting staff
    No training outside of initial 3 week period
    No internal mailing system to inform employees of changes made

    Advice to ManagementAdvice

    Go back to training before you dare question the actions of your staff! It doesn't matter if it's a new contract or not, this is year one business studies level requirements from you that are constantly failing.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Nothing to write home about

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in London, England (UK)
    Former Employee - Analyst in London, England (UK)

    I worked at Capita full-time (more than 3 years)

    Pros

    Friendly staff, somewhat flexible working (depending on manager)

    Cons

    Nepotism and promotion oversight if you don't rub shoulders with the right (influential) people within the business.

    Advice to ManagementAdvice

    Get it together. The company would flourish is meritocracy abounded!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Terrible, terrible managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita

    Pros

    Lots of opportunity to get broad experience in the field, if you've got some talent this can be well recognised.

    Cons

    Some extremely poor managers ruining the experience for those with ability. Not a great company for cutting out dead wood, consequently you'll run into a lot.

    There's a real culture of cronyism.

    A lot of managers are from a call centre background, and don't really know how to manage anything else.

    Advice to ManagementAdvice

    Recognise internal talent, and also recognise those who just need to go. Aspire to actually running a decent outfit. Take a bit of pride in what you do.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    Fairly pleasant, totally underresourced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Consultant in Dublin, Dublin (Ireland)
    Former Employee - Software Consultant in Dublin, Dublin (Ireland)

    I worked at Capita as a contractor (less than an year)

    Pros

    Good contract rates, trusted to get on with it. Fine for a temporary consultant.

    Cons

    Terrible resources - ancient PCs, creaking infrastructure and can be difficult to get logons for test servers etc. Must be difficult or more likely impossible for permanent staff to stay motivated. Saves money in the short term, bad for business in the long term. Could be fixed by now.

    Advice to ManagementAdvice

    Have pity, give them the tools they need.

    Recommends
    Neutral Outlook
    No opinion of CEO

Capita Photos

Mazars House, Gelderd Road, Gildersome (Photo thanks to Geograph user Humphrey Bolton, Some Rights Reserved)
Capita (Photo thanks to Geograph user Anne Burgess, Some Rights Reserved)
Capita Symonds, Treforest Industrial Estate (Photo thanks to Geograph user Jaggery, Some Rights Reserved)
Capita (Photo thanks to Geograph user Anne Burgess, Some Rights Reserved)

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