CarMax

  www.carmax.com
  www.carmax.com

CarMax Reviews

Updated 25 November 2014
Updated 25 November 2014
753 Reviews
3.3
753 Reviews
Rating Trends

Recommend to a friend
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CarMax President, CEO, and Director Tom Folliard
Tom Folliard
512 Ratings

Review Highlights

Pros
  • The best thing working at CarMax was the work life balance if you are a Manager (in 28 reviews)

  • Part time is better than full time because you don't have to go to all the meetings/huddles (in 38 reviews)


Cons
  • As a full time sales consultant there is absolutely no work life balance (in 25 reviews)

  • Pay for sales consultants is below industry average per vehicle (in 52 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Solid structure and team environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Buyer
    Current Employee - Senior Buyer

    I have been working at CarMax full-time (more than 10 years)

    Pros

    CarMax has continuously tried to improve themselves. The company management is open to feedback from the line level associates. The training programs and focus are top notch and are geared towards growing and developing the talented team members. The best thing working at CarMax was the work life balance if you are a Manager. They have a "Time Away" policy that is very flexible.

    Cons

    You can cap out in compensation and obtaining a promotion can be difficult if you are not able to relocate. You can be branded at CarMax as "not a growth candidate" making it near impossible to grow your carrer. CarMax has become extremely process driven to the point that any deviation from the process is highly frowned upon and I feel this decreased the associates ability to make decisions.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 3 people found this helpful  

    My favorite job!! Inventory Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CarMax

    Pros

    I love this place! Friendly, comfortable atmosphere. For the most part, all departments are laid back and chill. As long as you take the job seriously and do what you need to do and work hard, you will succeed. I have had a lot of jobs that I hated waking up to, but I cant wait to start every morning at Carmax.

    Cons

    Wish they would pay inventory more. We do all the physical work there in all types of environments and do deserve better compensation.

    Advice to ManagementAdvice

    Management is awesome!!!

  3.  

    Top 100 companies for a reason!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Buyer
    Current Employee - Senior Buyer

    I have been working at CarMax full-time (more than 10 years)

    Pros

    Incredible company to work, their focus is around the employee and this helps to drive the culture of a great company. I highly recommend CarMax as a career; it's one of the funniest places I've ever worked and I can honestly
    call many of my coworkers some of my closest fiends.

    Cons

    None, I'm very happy with the company and the direction management is leading us.

    Advice to ManagementAdvice

    I appreciate the open door policy and that my opinion matters, thank you.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    It was ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Ellicott City, MD (US)
    Current Employee - Sales Consultant in Ellicott City, MD (US)

    I have been working at CarMax full-time (less than an year)

    Pros

    The best reason to work there is that you get paid on commision which means you get what you give

    Cons

    Long hours are a con also the sales atmosphere isn't for everyone also there's high turnover rates there at carmax so you have to take that into account

    Advice to ManagementAdvice

    Talk to employees more

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Good company, community, and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax

    Pros

    Excellent benefits (health, dental, vision, 401K); community & team building, great opportunity for those w/ strong work ethic & right skill set. Training in sales is solid & ongoing.

    Cons

    One slip can immediately cost your job. People disappear without chance to say goodbye. Corporate loyalty was lacking when a top sales person was tricked by an undercover reporter they fired him (after 7 years dedicated service) without warning.

    Advice to ManagementAdvice

    Corporate should show more care and loyalty to staff.

  7.  

    Time flies when you're having fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inventory Associate in Orlando, FL (US)
    Current Employee - Inventory Associate in Orlando, FL (US)

    I have been working at CarMax full-time (less than an year)

    Pros

    I spend most of the time driving new cars around and sometimes driving between dealerships which is pretty fun especially when getting paid to do it.

    Cons

    It's fast paced so it's hard to get time to get training done towards follow-on certifications.

    Advice to ManagementAdvice

    Sit down with new employees and get to know them a little and allow for them to get to know you. Ask your employees what their intentions are at Carmax and follow up with them to see how they like everything so far and if they have questions. Fortunately for me, I'm not afraid to walk up to them and strike a conversation but it would be easier if it were welcomed.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great place to start your career. Personal development is excellent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Consultant in Fort Myers, FL (US)
    Former Employee - Senior Sales Consultant in Fort Myers, FL (US)

    I worked at CarMax full-time (more than an year)

    Pros

    great benefits, team collaboration, role-playing. Really helps build self confidence. Learning trade secrets were a plus. High performers sales club has great perks. Management is genuinely invested in your success. minimal employee discount, ability to purchase wholesale cars. Upward mobility is great if you perform and have that desire.

    Cons

    Retail hours. Commission pay structure virtually has you "on-call" if you want to make any money. Lot's of administrative tasks that you aren't compensated for (no base salary)

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great place to work! Work load larger than salary.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Jacksonville, FL (US)
    Current Employee - Sales Manager in Jacksonville, FL (US)

    I have been working at CarMax full-time (more than 5 years)

    Pros

    Great company to work for! Friendly work atmosphere and truly a work place with fellow associates who care about quality of work.

    Cons

    Work load for middle management to high for the amount paid. Sr. Managers are paid a lot more than entry or middle management, and the quality of Sr. Management work at times makes the salary difference between levels hard to understand.

    Advice to ManagementAdvice

    Pay the entry and middle management more. You will get better quality work from them if you do.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at CarMax

    Pros

    Good system
    Good flow of customers

    Cons

    Micro management
    Lots of Chery pickers

    Advice to ManagementAdvice

    Stop the micro management non sense and work more towards an equal opportunity environment

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    The company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Office Associate in Oak Lawn, IL (US)
    Former Employee - Business Office Associate in Oak Lawn, IL (US)

    I worked at CarMax full-time (more than 10 years)

    Pros

    The company has a very diverse atmosphere, flexible working schedules (retail hours), knowledgeable about the fair market value of vehicles, informative about vehicles, good incentive programs, and 100 plus stores if you wanted to relocate.

    Cons

    Promotions are very, very, very, very, difficult.

    Advice to ManagementAdvice

    To many insecure managers but if you get with the right click you will have minimum issues and concerns.

    Recommends
    Neutral Outlook
    No opinion of CEO

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