CarMax Reviews

Updated 23 August 2014
Updated 23 August 2014
690 Reviews

3.3
690 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CarMax President, CEO, and Director Tom Folliard
Tom Folliard
481 Ratings

Review Highlights

Pros
  • Work life balance is great the opportunity to relocate is awesome also the chance to meet great people is very rewarding (in 22 reviews)

  • Part time is better than full time because you don't have to go to all the meetings/huddles (in 35 reviews)


Cons
  • Pay for sales consultants is below industry average per vehicle (in 48 reviews)

  • Inconsistent work schedules and work-life balance from store to store (in 21 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great college job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate  in  Louisville, KY (US)
    Current Employee - Part Time Sales Associate in Louisville, KY (US)

    I have been working at CarMax part-time for more than 3 years

    Pros

    Great benefits
    Good pay for part time.
    Business experience
    Opportunity to move up

    Cons

    Competition
    Dealing with difficult customers
    Leaving later than expected

    Advice to ManagementAdvice

    Stop trying to lie about other dealerships. Give us the facts and the tools to overcome those issues.
    Focus on who is hired for management. I witnessed some deserving individuals get passed over for some who hid but made their numbers look good.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Any technicians dream company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mechanical Associate V  in  Los Angeles, CA (US)
    Current Employee - Mechanical Associate V in Los Angeles, CA (US)

    I have been working at CarMax full-time for more than 3 years

    Pros

    All tools are provided. Hourly pay instead of flat rate. They actually pay overtime. Great benefits.

    Cons

    Possible long stretches of overtime but that means significantly more money so it's not so bad.

    Advice to ManagementAdvice

    Some higher ups could connect better with production techs. A few do really great, more just stay away.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CarMax full-time

    Pros

    Great atmosphere to work in.

    Cons

    none that I can think of.

    Advice to ManagementAdvice

    keep it up!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CarMax full-time

    Pros

    great company to work for

    Cons

    not much room for home life

    Recommends
    Positive Outlook
    Disapproves of CEO
  6.  

    Good training and laid back management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant  in  Greenville, SC (US)
    Current Employee - Sales Consultant in Greenville, SC (US)

    I have been working at CarMax part-time for more than a year

    Pros

    The customer comes to you. Good coworkers and friendly management

    Cons

    I dont really have any complaints

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Auto painter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Automotive Painter  in  Milwaukie, OR (US)
    Current Employee - Automotive Painter in Milwaukie, OR (US)

    I have been working at CarMax full-time for less than a year

    Pros

    Great place to work for. They provide uniforms. And the benifits are great. They train you and you can go as far as you want.

    Cons

    Painters have to start at the bottom and work their way up. But there is plenty of opportunities to grow.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Awesome work culture. Sketchy work/life Balance. Buy hey, it's retail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant  in  Columbus, OH (US)
    Current Employee - Sales Consultant in Columbus, OH (US)

    I have been working at CarMax part-time for more than a year

    Pros

    Generally speaking, there is usually "that person" at work that you can't stand. At the Easton location in Columbus, OH, that person doesn't work there. Very positive, supportive environment.

    Cons

    The work/life balance is not the best. Also, there are broad structures and practices that are might have seemed efficient in a small sampling that do not work out applied with a broad corporate brush stroke.

    Advice to ManagementAdvice

    Listen to the underlings more. Top down isn't effective if you are deaf to what's happening at the bottom. Especially when considering different locals and populations across the country.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Company changing…..for the worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager  in  Dallas, TX (US)
    Current Employee - Operations Manager in Dallas, TX (US)

    I have been working at CarMax full-time for more than 10 years

    Pros

    Great people, benefits are good but expensive.

    Cons

    Lack of work-life balance. very little training for management.

    Advice to ManagementAdvice

    Stop hiring people from outside that has cut throat values.

    Recommends
    Negative Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Great Company but the IT Department has Leadership Challenges.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Information Technology  in  Richmond, VA (US)
    Former Employee - Information Technology in Richmond, VA (US)

    I worked at CarMax full-time for more than 5 years

    Pros

    The company is wonderful to work for. It has great values, training, and development opportunities. The people are wonderful.

    Cons

    The IT leadership needs to be refreshed. There is very much a good old boys club in the organization. If you are not part of the club then you will never advance. The existing leadership makes poor decisions in staffing, software and hardware, and overall direction. The current leadership has been with the company since they were part of Circuit City and have very stale ideas.

    Advice to ManagementAdvice

    The company needs some new IT management.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Learning a new line of work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inventory Associate  in  San Antonio, TX (US)
    Former Employee - Inventory Associate in San Antonio, TX (US)

    I worked at CarMax full-time for more than 3 years

    Pros

    My work schedule was ideal. I enjoyed having my weekends off. I knew what was expected of me in terms of production and results. My supervisor was understanding and fair minded.

    Cons

    My hourly wage was less than I expected for the work I performed. At times, additional help would have produced better end day results. Communication with other personnel could be improved.

    Advice to ManagementAdvice

    Give employees more decision-making opportunities.

    Recommends
    Positive Outlook
    Approves of CEO

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