CastleBranch

  www.castlebranch.com
  www.castlebranch.com

CastleBranch Reviews

Updated 25 October 2014
Updated 25 October 2014
29 Reviews
2.8
29 Reviews
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Brett Martin
12 Ratings

Employee Reviews

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  1.  

    not what i signed up for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CastleBranch part-time (less than an year)

    Pros

    lax dress code
    nice location, great break room, get two 15 min breaks
    some fun events offered

    Cons

    I was interviewed and hired for one position. My offer letter even states the position on it. My training group all got trained for this specific position, with some information overload and quick sessions on one or two other areas (but were reminded that we weren't going into that position so we really didn't need to worry about the extra training). Well, imagine my surprise when after four weeks of training and starting the new position the higher management started hinting that we all weren't staying in that area, and that we were actually hired to be placed into other areas in the next 90 days (first time hearing of this). I was really enjoying the position I interviewed and was hired for, and then at the end of my work day during my third week there I was pulled aside and told I would be starting a completely different position the NEXT day. I wasn't given an option, and they double team you with two supervisors so you feel trapped and helpless. Also, my schedule has changed four times since I first started. But seniority status gives you the chance to pick the best schedule, and if you have kids you also get this privilege. I got placed into a department I wasn't trained well in and I'm expected to just do it well with no training or help. If I ask a question I feel like I'm being an annoyance, even though there are people hired there to solely answer questions. That's what they get paid for. Yet, I feel like I'm being set up to fail and the supervisors do not really care about what you're interested in doing or the fact that they hired you for one thing but will place you wherever they feel fit. If someone from another department wants to move into your position, beware if you're new, because they'll just throw you to another department in order to make room for a senior employee.
    You spend most of your first weeks there hearing whispers and gossip from senior employees, or people who have only been there a few months, because they're worried about their job security when they see new training groups come in. New training groups mean people are going to get fired. It made me feel very unwelcome and started to make me feel anxious about whether or not I was going to be there long if these employees were talking about how they didn't have room for any new people. Imagine my surprise when after they moved me to another department I see another large training group of entirely new people filling up a room and getting trained in the position they just pushed me out of due to there "not being enough room."
    I feel like I'm being set up for failure and they just want a recordable excuse to be able to fire me. By putting me in an unknown department, and one I didn't get originally hired or trained for, I will ultimately fail and they will send me on my way.
    As I read some of the other negative reviews on here I can totally understand the "high school" culture that is referenced. There are groups of cliques in most of the areas with young college grads. In some of the departments like IT you don't see that as much, but you definitely see it in the departments that have the younger crowd. It can create quite an uncomfortable work environment.
    I'm sad to write this review because when I first started working here I thought it was going to be one of the best companies ever. I was blown away by how great the building was, how nice everyone initially seemed, how much attention the trainers were giving us and how much training we were given. But then the lies started surfacing and we were quickly forgotten about and tossed to the side, and the illusion has faded away to the harsh reality of things. If I survive through the end of the month without getting thrown to another department or fired I will be really surprised, and might even sing a different tune. But as of right now I don't feel secure in my position, satisfied with how management has handled things, or happy about being misled about the expectations of working here and what exactly I was being hired for.

    Advice to ManagementAdvice

    Be honest in interviews and training process.
    Tell new employees right away what the expectations are for the company and for the department/position they're going into. Don't sell a job candidate on one thing, and then change things around in less than a month and without fair warning.
    be more approachable.
    change the atmosphere. employees shouldn't always be fearing for their job safety when new groups of people come in and out

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    DISAPPOINTING

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CastleBranch

    Pros

    It's a job for a few weeks then you get me any booted

    Cons

    Everything. GO TO VERIZON. EXCELLENT company. Excellent to employees. GO TO VERIZON!!!!!

    Advice to ManagementAdvice

    Give up. You suck.

  3.  

    My experience over the past 7+ years have been positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CastleBranch full-time (more than 5 years)

    Pros

    The company gives so much: Good benefits, free fruit daily to promote healthier living, food truck, onsite gym with free classes with certified instructors. Ping Pong arena. Great atmosphere, No dress code. Employees can interact with others with like interests easily. Love the volunteer program and that we get paid to volunteer in the community. New garden where we can grow, pick and eat our own fruits, veggies and herbs. Host good family events

    Cons

    Rate of pay initially is a little low. As you prove yourself that does go up.

    Advice to ManagementAdvice

    Continue to vest in the training programs and the employee/family events also.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Awesome place to start a career!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Wilmington, NC (US)
    Current Employee - Anonymous Employee in Wilmington, NC (US)

    I have been working at CastleBranch full-time (more than an year)

    Pros

    CastleBranch is a great company to work for! As a recent college graduate, CastleBranch gave me a chance to get my foot in the door and use my degree without relate working experience. It is hard to start off as most jobs require a minimum amount of related experience. I really enjoy working with everyone at CastleBranch as well. The team is very supportive, upbeat and collaborative.

    There are also many great employee benefits which make it a fun environment to work in. Fresh fruit daily, bagel/muffin Fridays, gym with free work out classes and great trainers by Forged, Vittles food truck on site for breakfast and lunch everyday, mentor program for growth opportunities and coaching, 8 hours of PTO/year for volunteering, fun monthly events including a birthday celebration with birthday cake and company wide meeting and great support of work-life balance. SurfSUP program with free paddleboard and surf board rental and lessons weekly.

    Cons

    The pay isn't as high as a lot of my friends who have jobs in the area but the culture, group and advancement opportunities make it well worth it. There are also annual performance reviews where pay can be negotiated. There is also great employee recognition and appreciation.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great place to start your career!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CastleBranch

    Pros

    The company culture is great, the employees are very friendly, knowledgeable, and professional.

    Cons

    Room for vertical movement is very limited. I imagine as the company continues to expand this will change, but currently most people leave due to sub par pay for work completed.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great place to start a career at the beach!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CastleBranch full-time (more than 3 years)

    Pros

    The staff is comprised of mainly people in their 20s and 30s, which makes for a fun environment and a great first or second career. And though CastleBranch's primary industry is background screening - kind of boring - the day-to-day actually involves a lot of other exciting core and new business endeavors! During my time at CastleBranch, I worked closely with the owners and upper management and I've never met a more innovative bunch - always thinking ahead to the next big thing, hence the new Tek Mountain. If you get a job there and pay your dues, you'll definitely be provided an opportunity for advancement with a great, growing company.

    Cons

    Not all departments are "created equal". I recommend Business Development and Sales/Marketing for the best opportunities to learn and advance. Many employees have complained of low pay, but I personally felt pretty well compensated. Then again, I did work my butt off...

    Advice to ManagementAdvice

    Identify your star performers and reward them with promotions and/or other recognition.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great experiences and culture but company needs to stay focused and organized.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Wilmington, NC (US)
    Current Employee - Anonymous Employee in Wilmington, NC (US)

    I have been working at CastleBranch

    Pros

    The culture of the company is very good. The buildings are very luxurious and impressive, the Vittles food truck (available daily) is reasonably priced for the good quality of its food, the new gym w/turf and workout equipment is a great amenity, and company-wide events are upbeat and fun. Great place to get acclimated to a corporate setting and learn how a company functions from the ground up. People are generally friendly and the ping-pong tables provide a nice break from work and allow people to socialize and have fun together. Location is great, near lots of shops and restaurants in Mayfaire and The Forum. The company is growing at an astounding rate and seems to be heading for nothing but success.

    Cons

    The office is often very empty and people keep to themselves -- there is hardly any interaction between co-workers/employees. The pay is not commensurate with the demands and expectations of the company and upper-management, which often are disorganized, sporadic and at times overwhelming. Days are long and usually very boring, you don't do much else but stare at a computer and type all day.

    Advice to ManagementAdvice

    Try to prioritize on projects a bit more and clarify what needs to be done and by when -- demands and deadlines are sometimes either not communicated, or are very ambiguous. Continue to be readily accessible and willing to help, as is already the case with most of the management team.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Castle Branch - In review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CastleBranch full-time (more than 8 years)

    Pros

    This is a rapidly growing company that is open to doing things differently and not satisfied with being sedentary. Castle Branch has random perks to make a work experience more enjoyable: Free Breakfast Friday, free coffee, free fruit, entertainment areas for breaks with ping pong, on site food truck for purchase, employee onsite gym, free Friday paddle board rentals, free surf board rentals, free surf lessons, employee garden, 401k match, flexible scheduling, sales people may travel, etc. This is a great place to start a career and be a part of a great company culture.

    Cons

    Generally speaking, most roles require a lot of attention to detail while in a fast past environment to help the client. Those lacking those qualities will not succeed. This is a job. If you can't perform in the role, then you aren't performing the job they're paying you for. They have training programs to teach you the systems and processes. Pay is average. Low level repetative task positions are paid at a low level. Upper level demanding, stressful, performance-based positions receive more pay. There is room for internal growth with the multiple systems and processes that the company uses. Familiarity with the company flow will provide opportunity to grow within the company. Temp roles are exactly that, Temporary. If you're a shining star in a temporary role, Castle Branch will offer employment or call back when the next temp peak season. arises.

    Advice to ManagementAdvice

    The constant growth, progression and evolution is terrific. Just remember that as we grow at this continued pace, the little things that need fixing are quickly turning into big things that need fixing.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    A great place to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CastleBranch full-time

    Pros

    Very casual dress code, free fruit provided daily, along with weekly bagels and muffins. There is also a gym with free classes for employees. A mentoring program was also started recently, which provides for help with career planning and development. Volunteering has also become a greater focus lately, allowing employees some paid time off to volunteer.

    Cons

    Starting salaries can tend to be a little lower, but that seems to be a reflection of the area the company is located. On the positive side, there does seem to be opportunities for continued growth.

    Advice to ManagementAdvice

    Keep working towards the path of providing opportunties for employees to develop their careers. There seems to be some good examples of that within the company, and it would be great to see more of that.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Castle Branch is a great place to start a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Wilmington, NC (US)
    Current Employee - Anonymous Employee in Wilmington, NC (US)

    I have been working at CastleBranch full-time (more than an year)

    Pros

    Castle Branch is a growing company with many career and growth opportunities. They train employees for their specific job and provide various coaching and mentoring opportunities for employees. The campus is really great (gym, free food, other good stuff) and the managers seem to care about their teams.

    Cons

    While I have heard some of my co-workers talk about pay not being great, my research of the Wilmington, NC market shows that Castle Branch provides average starting salaries. This combined with a growing company means opportunities for career growth. The company benefits are really good, too.

    Advice to ManagementAdvice

    I like what you are doing and how you are doing it. I have seen Castle Branch grow from a small background screening company to a very successful and large company. You respect your employees and take good care of them. You are involved in the Wilmington community and you give your employees a chance to be involved, too. I appreciate that, a lot.

    Recommends
    Positive Outlook
    Approves of CEO

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