Cbeyond Reviews

Updated 16 April 2015
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3.1
342 Reviews
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Recommend to a friend
Approve of CEO
Cbeyond Chairman, President, and CEO Jim Geiger
Jim Geiger
231 Ratings

Pros
  • Company has strong sales training program and will prepare you for the "real world (in 24 reviews)

  • It has been a great opportunity for entry level experience into Cisco and telecom technologies (in 21 reviews)

Cons
  • Anyone who says long hours has a different point of view than I do (in 28 reviews)

  • Every day you are out there beating the bushes knocking on door to door of local businesses (in 11 reviews)

More Pros and Cons

Employee Reviews

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  1. Server Support Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cloud Server Support in Louisville, KY (US)
    Former Employee - Cloud Server Support in Louisville, KY (US)

    I worked at Cbeyond full-time (More than 3 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Great co-workers and leading edge technology

    Cons

    Great distance between offices and corporate, thus lack of communications

    Advice to Management

    Retain hard working employees

  2. Business Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telecommunications Analyst in Atlanta, GA (US)
    Former Employee - Telecommunications Analyst in Atlanta, GA (US)

    I worked at Cbeyond full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Excellent list of core values in the early years. Management used a Character based value scale rather than one based on Personality. (Heart and Hands vs. Mouth and claws)

    Cons

    Management was not able to get outsourced company to carry and deliver on our core values.

    Indecisive executive management teams were slow to heed advice from SME's. This resulted in failure to meet key revenue goals and the subsequent sale of Cbeyond to Birch Communications in 2014.

    Advice to Management

    Take care of your workers; they will take care of the customers; and the business will take care of itself. - J.W. Marriott

  3. Great place to learn sales!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cbeyond

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Full 2 week training course
    Team Setting
    Motivational employers
    Great people
    Pays well

    Cons

    Must be at the office by 7:30; early wake up call
    Pounding pavement b2b sales can be rough
    Patrons can be mean in the field
    No leads from mgt, lots of cold calling

    Advice to Management

    Give more leads

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  5. Helpful (1)

    Was great at one time...

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cbeyond

    Pros

    None at this point. Especially since acquisition...

    Cons

    Where do I start? Too many to name.

    Advice to Management

    Value employees

  6. Great Company

    Former Employee - Help Desk Analyst in Atlanta, GA (US)
    Former Employee - Help Desk Analyst in Atlanta, GA (US)

    I worked at Cbeyond

    Pros

    Great incentives, bonuses, advancement, great people

    Cons

    Need to be more competitive with non- management positions

  7. Great family environment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Management in Atlanta, GA (US)
    Former Employee - Customer Care Management in Atlanta, GA (US)

    I worked at Cbeyond full-time (More than 10 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Great internal promotion opportunity
    Family environment

    Cons

    Acquired by another Telecom company
    Many layoffs, many restrictions

  8. The gauntlet to sales success

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant
    Former Employee - Sales Consultant

    I worked at Cbeyond full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    I started at Cbeyond (now Birch Communications) with no sales experience, and left two years later with prospecting, presenting, and closing skills, an extra layer of skin, and the confidence that I had become a strong salesperson. The experience of walking in to 50 businesses per day every day (70 during training) with the intention of closing a deal at every location is one that sends the majority of employees packing within 3 months, but it is an experience that is a sort of badge of honor for anyone who can make it at least one year. Basically, you will toughen up or you will quit, and I can honestly say that this job toughened me up and made me a better salesperson. There is also good training on giving an effective sales presentation that I have carried with me to this day.

    Cons

    One of the worst aspects of selling that I encountered during my time was poor reputation and online reviews, based on the aggressive sales approaches of some managers and salespeople. More importantly, the push for sales sometimes led to poor recommendations that left very unhappy customers, who had to fight to get out of contracts they no longer wanted to uphold.
    Now that Cbeyond has been bought by Birch communications, perhaps these issues have been addressed, but I would look into it.

    Advice to Management

    Focus on good service and client happiness over all else.

  9. Territory Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Sales Representative in Minneapolis, MN (US)
    Former Employee - Territory Sales Representative in Minneapolis, MN (US)

    I worked at Cbeyond full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Developed Communication and Negotiation Skills

    Cons

    Very high pressure sales.
    Outdated product and technology.
    Questionable business tactics.
    Difficult to climb as many leads are siphoned off to tenured sales reps.

    Advice to Management

    Invest in improving technology offerings to become more competitive in the market place

  10. Cut throat fast paced with little reward and little pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AREA SALES MANAGER
    Former Employee - AREA SALES MANAGER

    I worked at Cbeyond

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    You learn alot and meet alot of people.

    Cons

    They do not care about their employees and you are just another number on a conveyer belt.

    Advice to Management

    Pay better and keep people longer to reap the benefits of the experienced employee, don't lay off people so easily, its not about the numbers, bean counters will never comprehend how sales cycles work in different metroplexes or from one type of sales model to the next. A vastly growing number of businesses have felt the brazen burn from a weak inexperienced fly by wannabe sales person from cbeyond creating skid marks across their front lawn and will always have a negative memory attached to the company name. The sales cycle is longer than you think it is or should be. Allow your teams more time to develop a pipeline and drive business 6-12 months out will yield much more quality results and smarter employees.

  11. Great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in Atlanta, GA (US)
    Former Employee - Senior Manager in Atlanta, GA (US)

    I worked at Cbeyond full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great people, good leadership, great values

    Cons

    Finances were tough because the technology was outdated

    Advice to Management

    Focus on new solutions and continue with the great values

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