Cigna Reviews

Former Employee – worked at Cigna

Pros – compensation, decent opportunity for growth and definitely pay increases

Cons – some unprofessional staff, typical in any corporate environment

Advice to Senior Management – nothing specific

Current Employee – been working at Cigna full-time for more than 3 years

Pros – - Stable company with growing market share
- Relatively good pay for position
- Move toward greater customer centricity
- Nice colleagues

Cons – - Though big internal marketing towards career development, most management positions are hired from outside .. seems easier to land a position for non-Cigna employee than get promoted from within
- Metrics-based evaluations leave little room for management to look beyond the numbers to accurately assess one's value to company... reps who get rid of customer quickest are rewarded without any evaluation of the quality of the encounter

Advice to Senior Management – To improve customer experience, allow the cs reps time to completely address caller's concerns. Ditch the handle time metric and focus on customer satisfaction!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Cigna full-time for more than 8 years

Pros – - Flexible work schedule.
- Opportunity to work from home.
- Good 401k match.
- Encourages movement for Job development

Cons – - Poor Health Benefits
- Poor wage increases with promotions.
- Siloed.
- Not my job syndrome.

Advice to Senior Management – Reward existing employees when they receive a promotion and re-evaluate the health benefits.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Cigna full-time for more than 7 years

Pros – Health/Vision/Dental benefits and decent PTO apon hire

Cons – health benefits are not that great, and many people are dissatisfied with their jobs

Advice to Senior Management – be more intune with your employees, as many times it is the employees that are not very good at their jobs that are promoted

Yes, I would recommend this company to a friend

Current Employee – been working at Cigna full-time for more than 10 years

Pros – Great overall leadership. good energy around the organization. moving to a global view of business versus a healthcare centric.

Cons – constant habit of re-organization. plays to the benefit of political operators versus real execution. heavy focus on Net-Promotor Score over emphasizes heroics versus core day-day great performance. can be tolerant of bad behavior of senior leaders if results are there

Advice to Senior Management – stop using a soft economy as an opportunity to erode employee benefit plans. Provide employees with the tools necessary to do their work.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Cigna full-time for more than a year

Pros – Charismatic leadership signaling change with a directionally sound strategy. a lot of really smart folks learning how to be partners

Cons – Still has a hero culture and too many groups that hide behind process

Advice to Senior Management – Learn to be servant leaders who can develop staff

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Cigna as a contractor for less than a year

Pros – Great group of people to work with. You are not micro-managed as long as you are doing your job.

Cons – Health Care benefits and departments closing

Advice to Senior Management – Keep allowing your employees to work as long as they are doing their jobs. The need to micromanage is not neccessary as long as you hire adults and people who want to go home at the end of each day and feel good about what has been accomplished.

Yes, I would recommend this company to a friend

Current Employee – been working at Cigna full-time for more than 7 years

Pros – One of the most charismatic CEOs in the industry and they really do promote work life balance.

Cons – There is very little opportunity for advancement. Even for the highest performing candidates promotion is rare and few and far between. If you're happy doing the same thing day in and day out or making lateral moves this may be for you.

Advice to Senior Management – Develop opportunities and career paths with upward mobility for high performers who want them.

Current Employee – been working at Cigna full-time for more than 7 years

Pros – Promote from within department.
Annual bonus if department goals are met.
Annual pay raise based on performance.
Some jobs offer work from home with VPN.

Cons – Could expand work at home capabilities for many jobs but doesn't.
Job search engine is one of the worst I've seen.
Difficult to move outside of current department to a different area.
Healthcare Reform is eliminating jobs in some areas.

Advice to Senior Management – Improve job search engine features.
Expand work at home.
If known job eliminations are coming, have a plan and include your employees in on the plan!

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Cigna full-time for more than a year

Pros – - Dynamic industry
- Opportunities to excel
- Nice corporate support

Cons – - Big and slow
- Not tremendous growth opportunities due to the structure of the organization. Very tough to rise quickly due to long tenured middle management.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company