Claire's Stores Reviews

Updated 28 August 2014
Updated 28 August 2014
304 Reviews

2.6
304 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Claire's Stores CEO James D. Fielding
James D. Fielding
62 Ratings

Review Highlights

Pros
  • Awesome employee discount- although it made spending money within the store easy (in 35 reviews)

  • Will hire you as a keyholder as long as you have previous retail experience, 50% discount on everything (in 27 reviews)


Cons
  • district manager doesn't care about individuals, just how we make her look (in 30 reviews)

  • Too much tasking without the help of a staff because you are usually working alone (in 28 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Fun but not a life decision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Claire's Stores full-time for more than 3 years

    Pros

    Employee discount. Fun staff. Happy atmosphere. Ear piercings. Celebrate parties. Working with all types of people every day.

    Cons

    Working alone for as long as 8 hours. Not always getting clear direction from upper management. Company expecting everything to be the same not taking into account different shapes, volumes, sizes, and demographic of stores.

    Advice to ManagementAdvice

    Pay your people. If you expect us to work always alone, with a huge list of tasks, and customer service, and sales....and only give us the bare minimum of allocated hours to do so, pay us more. I was given a 16 cent raise after turning my store from a total hole to one people come to for a reason. And I can't hire more people because then I'll have 5 hours to give each employee and who wants to stay with a company that only pays them 5 hours a week?

    Save money on all that unnecessary marketing, go electronic with CNNs, and stop sending us moldy merchandise to later destroy and pay your people what they deserve. If you pay us more, our quality of work will improve.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    I grew to really like it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Cincinnati, OH (US)
    Former Employee - Assistant Manager in Cincinnati, OH (US)

    I worked at Claire's Stores full-time for more than a year

    Pros

    Fun atmosphere, great manager and people to work with.

    Cons

    Single coverage, stressful workload,

    Advice to ManagementAdvice

    More sales floor coverage please!

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Third key

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Third Key Holder
    Former Employee - Third Key Holder

    I worked at Claire's Stores full-time for more than 3 years

    Pros

    Meeting new people
    Enjoyed the team members
    Helping others
    Opportunity for promotions

    Cons

    In the store alone for long periods of time
    Low pay

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  5. 2 people found this helpful  

    if you have to work retail don't work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  West Nyack, NY (US)
    Former Employee - Sales Associate in West Nyack, NY (US)

    I worked at Claire's Stores part-time for less than a year

    Pros

    good pay if you've never had work experience
    flexible hours
    half off everything in the store

    Cons

    screaming babies from ear piercings
    bad management
    kids running through the store all the time
    putting back the items on the shelf (it's like where's waldo except worse)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Kicking you when your Down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Claire's Stores full-time for more than 5 years

    Pros

    Discounts only, that is about it

    Cons

    Vacation and personal days are rarely able to use due to always expecting to be in the buisness. Having way to many jobs to complete, paperwork to do, keeping up with frieght, hopeing that todays workers will actually show up for there jobs, recruit on a DAILY basis not just weekly, Throwing new things at employees on a weekly basis's as well, update mall websites, host one ear piercing princess event a month, must host one celebrate party a month with not contributions from company. Set up secret shops on store everyweek, use your off time to wait and do night checks. Expect unreliable employees to actually fallow through with what there tought when they dont and your not there you have to do it, Have conversation with said employee when you actually see them next week since there is not enough payroll to have two people on at once. Why turnover takes so long to fill positions because others get sick of having to work days that they work at other jobs because there isn't enough hours to train so they just walk out and leave. When you hold people accountable the way the company wants they turn and walk out no two week notice. Leaving Managers to not have a personal life.

    Advice to ManagementAdvice

    Allow management a set monday through sunday set schedual improving the management moral, allow third keys set scheduals to allow for much easier and quick fillment of positions that become vacant to part time management to equire other employement or schooling objectives to help compinsate the lack of hours recieved due to payroll cuts. Stop the negativity don't say one thing then turn and say another in a form of a paper. Cut out the extra junk, Some things just don't matter and are a waste of time that cause more of a headache and Anxiety. If the customer is top priority then don't make additional reaports mandatory, we understand there usage but when you add too many its overwhealming. Stop trying to change things to Stream line, When i first started with this company things were more predictable on changes which allowed for a quicker promo changes and stocking. Sometimes oldschool is the way to go, RM coming in and harping on managers for DORs not completely rolled out usually is due to things they can't handle all the other paperwork why add more to them untill they reach that level. A jobs should not cause mental and exhaustion to ones health. When employees start to have panik attacks at work because the transactions arent meeting goals and your can see a decline in mall traffic and are doing everything in you posistion possible with all the responsibilites given is a joke. Emails coming daily saying you pretty much suck daily doesn't help a stores moral specially at the start of the buisness day. NOT ENOUGH HOURS IN THE DAY TO REACH EVERY EMPLOYEE. Store managers consistantly giving up holidays un aware if stores will open. Lack of qualified applications coming through the door, Other stores recruitting your employees offering more money and more hours. Can't get other to come work for you as they would always be taking a pay cut. Take a walk through malls LOOK AT THE NOW HIRING SIGHNS THERE IS A REASON EVERYONE IS LEAVING RETAIL, YOUR BLAMING THE WRONG PEOPLE AND PUTTING MONEY INTO THINGS THAT WONT MAKE YOU MONEY. IF YOUR RM ARE SITTING THERE SAYING THAT WE ARE REPLACEABLE AFTER BRINGING THE MORAL DOWN TO BEGIN WITH MAKING OUR HOPES ONE DAY BECOMING A DM NO LONGER POSSIBLE AND EXPECTING RESULTS WE QUESTION WHY ARE WE GIVING UP OUR TIME FOR LESS PAY THEN OTHER STORES MANAGERS, MISSING IMPORTANT LIFE CHANGING FAMILY EVENTS, NOT BEING ABLE TO FURTHER OUR EDUCATION HAVING TO BE AT THE STORE AT ANY GIVEN SAID MOMENT. HOPE YOUR HOLIDAYS ARE NICE OURS ARE ALWAYS PUT ON HOLD. IF WE CANT FURTHER OUR CAREER WHY DO WE WANT TO CONTINUED TO BE TREATED LIKE CRAP IN A JOB WE CAN'T EVEN AFFORD TO BUY HOMES OR FEEL WE ARE ACTUALLY LIVING OUR LIFE. GIVE MANAGERS OFFICE HOURS TOO WITH ALL THE REPORTS AND BOOKS HAVING TO BE LOOKED OVER WE NEED A PLACE THAT IS UNDISTRACTING TO COMPLETELY ACKNOWLEGE THESE TO BE ABLE TO ANSWER ALL QUESTIONS AND FIX EMPLOYEE ERRORS..

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    It was a fun job with a great discount and fun environment, but management wasn't always the best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Third Key  in  Knoxville, TN (US)
    Former Employee - Third Key in Knoxville, TN (US)

    I worked at Claire's Stores part-time for more than a year

    Pros

    50% Employee Discount, Fun Dress Up Days, Accountability, Dress Up Days, Specialty, Fashion Forward

    Cons

    Working Alone, Some Management was not educated, Too much drama, not promoting from within, store management not having a great work-life balance

    Advice to ManagementAdvice

    Keep the drama at home! Learn how to hire the correct people for the positions. Also, learn to promote from WITHIN! AND DON'T PROMOTE JUST FRIENDS FOR DM POSITIONS! A lot of the store managers that deserve promotions, you just keep them hanging around, telling them they're fit for DM positions/training positions and then filling it with other people......not ok!

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Don't get your ears pierced here...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Destin, FL (US)
    Former Employee - Store Manager in Destin, FL (US)

    I worked at Claire's Stores full-time for less than a year

    Pros

    none whatsoever. It's a horrible work environment.

    Cons

    Your insurance sucks. You pay by salary. Employees working alone with no assistance. I'm trying tofigure out how Claire's stays in business.

    Advice to ManagementAdvice

    Don't give everyone 18+ a set of keys to the store. Raise your level of shrink. 30% loss of yearly profits shows that you know every tween/teen steals from you. ACTUALLY TRAIN YOUR PIERCERS!!! 2 videos and adult sized practice ears sure HELL doesn't properly train you for a 6 month old BABY. Figure out some other way to organize your backrooms. Tupperware bins ain't working people

    Doesn't Recommend
    Neutral Outlook
  9. 1 person found this helpful  

    Don't work here!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Third Key Holder  in  Calgary, AB (Canada)
    Current Employee - Third Key Holder in Calgary, AB (Canada)

    I have been working at Claire's Stores full-time for less than a year

    Pros

    you get a pretty good discount of 50 percent off everything including clearance except when 10 for 10 is on and most of the time if you need a day off for an appointment or something theyll give it off

    Cons

    management is a joke. i worked there for 6 months and we went through 3 store managers, 2 assistant managers and several sales people/ third keys left too. i ended up having to work50-60 hours a week and then they finally hired a couple people and my hours were put down to like 15. the DM for calgary is really rude and demanding and she will change her mind about floor plans like 10 times and then get mad at you when you havent finished it because she keeps making you restart halfway through. she also tends to only hire store managers that she knows outside of work and she gossips with them and will go for smoke breaks constantly but then yell at you when you go to get a drink quickly. breaks are quite often a joke as well. you get a half hour if you work 5 hours or more which is fine except that the way they schedule you often have to go like an hour before the end of your shift if youre opening or like as soon as you get there basically if youre closing and half the time you dont even get it and no one seems to care. schedules are also supposed to be posted 2 weeks in advance but often arent even made until the day before. you are expected to get through at least like 3 to 5 huge boxes of earrings and things in just a few hours which is impossible with customers and ear piercings constantly walking into the store. birthday parties are a joke the one that i did the girl was like 12 and was way too old for it and was just miserable the whole time. and they barely give you any training on doing ear piercings. you just watch a dvd do a couple on a foam ear and then they let go right ahead on customers. dont ever get pierced at or work for claires.

    Advice to ManagementAdvice

    the whole upper management needs to be replaced. you need people that care about thier employees and understand that we arent capable of doing 15 peoples work between like 3 people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Claire's Wants You. . . To Work For Nothing! !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at Claire's Stores full-time for more than 3 years

    Pros

    The closeness of the staff is amazing. Your store and district become like a second family. At least mine is. We all look out for each other, give advice, and share ideas to better ourselves and our stores.

    Cons

    Claire's seriously pays their employees the bare minimum..all the other companies I have looked at pay their ASMs more than what I'm making, its ridiculous. Your job responsibilities outweigh your pay grade. They expect you to do miracles with no payroll and then flip when it's not done. Recently we changed health insurance companies and it's more expensive however our pays are not going to compensate the increase...so now I'm actually losing money to bust my butt. Corporate's realty on what goes on and what it's like to work in a store is seriously skewed.

    Advice to ManagementAdvice

    This is mainly for RSMs and up: Before you decide how we should run our stores, actually work in one. You people have no idea what we actually have to deal with. If you want us to deliver the great wall of China, you better be willing to compensate us..for crying out loud your a multi-billion dollar company..pay us like you care about us like you say you do.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11.  

    Underappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Claire's Stores full-time

    Pros

    Paid time and a half for working over 40 hours a week, 5 personal days a year, 50% discount, currently improving training tools, etc.

    Cons

    They want to hire whoever will work for the least amount of money, poor communication, alone most shifts, sometimes no break, too high of expectations of employees, stopped contributing to 401ks, no work and personal life balance, poor training, would rather hire from outside than promote from within.

    Advice to ManagementAdvice

    Show appreciation of employees, more hours for tasks to balance customer service, higher pay for key holders for better retention, focus on the growth of your employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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