Claire's Stores

  www.clairestores.com
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Claire's Stores Reviews

Updated 14 August 2014
Updated 14 August 2014
299 Reviews

2.6
299 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Claire's Stores CEO James D. Fielding
James D. Fielding
60 Ratings

Review Highlights

Pros
  • Awesome employee discount- although it made spending money within the store easy (in 35 reviews)

  • Will hire you as a keyholder as long as you have previous retail experience, 50% discount on everything (in 27 reviews)


Cons
  • district manager doesn't care about individuals, just how we make her look (in 30 reviews)

  • Too much tasking without the help of a staff because you are usually working alone (in 28 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fun and Exciting!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Aberdeen, SD (US)
    Former Employee - Store Manager in Aberdeen, SD (US)

    Pros

    Worked with some great people!

    Cons

    Not much communication from above

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Terrible for Store Managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    Pros

    Nice discounts on everything including ear piercing

    Cons

    Often the only employee in the store meaning no real breaks or lunch. No room for hours, too many cuts, not enough staff, too many planograms.....the list is LONG

    Advice to ManagementAdvice

    There should be no reason that there is only one person in the store for hours on end. God forbid there is a call out, you are stuck doing an open to close by yourself, no breaks, if someone wont/cant come in. Many more complaints but cest la vie

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Third Key Holder  in  Flagstaff, AZ (US)
    Former Employee - Third Key Holder in Flagstaff, AZ (US)

    Pros

    Poor management, horrible rushed training, too many hours and then little to no hours, high employee turnover and District Manager highly unprofessional and rude. Are forced to sell to customers and constantly bug customers while they are shopping. ADS is the most ridiculous system sales is second important. Employees undervalued no growth opportunities

    Cons

    Pay for third key is a bit higher than minimum wage and you are allowed to be alone in the store so some sense of independence

    Advice to ManagementAdvice

    Value your employees more and give reasonable tasks. Don't leave all the dirty work for your employees get your hands dirty too and stop making promises you can not keep.

    Doesn't Recommend
    Negative Outlook
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  5.  

    Overworked and Underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Phoenix, AZ (US)
    Current Employee - Assistant Store Manager in Phoenix, AZ (US)

    Pros

    The discount is 50% that is about the only good thing about working for this company. If you have a good store manager that hires a strong team you will be able to glide by for a short peorid of time.

    Cons

    Upper management is very condescending. One day things are done one way the next the district manager changes her mind and wants things done another way. District manager is very controlling and plays favorites. They expect so much but offer little time to complete tasks they want done. Full store promotion changes every other day. They want you to basically stalk every customer that walks through the door and force them to buy what is "trendy and new." Every member of management above store level speaks at you and not to you.

    Advice to ManagementAdvice

    Learn how to effectively manage stores and give praise where deserved rather then always looking for what is/was done wrong. Spend more time training employees then just thrusting them into the work environment. Spend more time training associates on how to pierce ears then a couple tries on a cardboard ear.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    This was probably the absolute worst place I have ever worked. The company is so unorganized. Stay away from this compan

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Laid back, easy. I have nothing more good to say.

    Cons

    The company was unorganized. I had highest dollar per sale 3 months in a row, and was supposed to get a $25 gift card for every month. Never received any. I also only worked 3 hours a week with the promise of more hours once fully trained. After 6 months, the manager said that she just never had the time to train me, and made me tell the district manager that I had been fully trained.

    Advice to ManagementAdvice

    My manager was fired, so I'm hoping that the management is fine now. But I quit long before that happened.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    One you should avoid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Sales Manager  in  Hazleton, PA (US)
    Former Employee - Store Sales Manager in Hazleton, PA (US)

    Pros

    you get 50% off all the products

    Cons

    avoid it at all costs!

    Advice to ManagementAdvice

    you talk about personal growth well than you have to be able to be more than 20 years old to work there!!!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Tough workplace!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Sales Manager  in  Albuquerque, NM (US)
    Former Employee - District Sales Manager in Albuquerque, NM (US)

    Pros

    There are not manu pros for this company. You do get company car, computer, cellphone. Mostly 9-5 work schedule.

    Cons

    everything! Low pay for store managers, little training, low workforce payroll, large shipments, low retention, cut-throat upper management.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    "Fun atmosphere with tedious work and minimal compensation"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Houston, TX (US)
    Current Employee - Store Manager in Houston, TX (US)

    Pros

    Co-workers create a great with environment. Lots of hands-on training and you get a great experience with learning a new skill. There is always a joy when you can make a little girl feel like a princess!

    Cons

    Outdated policy and procedures and with a busy high-volume store there is not enough hours provided to keep up with freight. When you are alone in your store and it gets busy it's difficult to deter shoplifters. Also the company should compensate the employees better and give opportunity for advancement within the company beyond SM.

    Advice to ManagementAdvice

    Better compensation is definitely needed to retain great people, also showing an employee appreciation would also be nice.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Depends on your DM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    • Great workplace environment
    • Decent hours
    • Flexibility when it isn't holidays or back-to-school

    Cons

    • Never get pay raises
    • High turnover
    • Uneven distribution of responsibilities
    • Not paid enough for responsibilities

  11. 2 people found this helpful  

    Overall, a cush job that shouldn't be taken too seriously.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    Pros

    Fun environment; even if you don't like little girls, you end up LOVING them every time they come to your store!

    Business casual dress code means you feel comfortable at work! Claire's is one of the few retailers who is accepting (and almost encouraging!) of tasteful tattoos and body jewelry. However, gauges are slightly more difficult to get away with; I bought a ton of plain plugs and super glue earrings onto them to keep up with the trends.

    Excellent discount on merchandise inspires you to stay up to date on trends. You begin to fall in love with trends you never thought you would before!

    Great way to dive into management! I was hired as a third key and within months was promoted up! If you're serious about your job, always bring your a-game, and tell your DSM that you're open to moving, it is potentially extremely easy to move up in management quickly, learning a lot about the management world!

    Perfect environment for children and young women! We are allowed to uphold a fun and safe environment, and that includes asking people to leave when they are being vulgar or inappropriate! It's all about being family friendly. =)

    Cons

    Unrealistic expectations with tasks: you're given bare minimum hours to do a task that requires at least double those hours! Moving an entire store's worth of merchandise can't be done by two people in three hours.

    Unrealistic expectations with sales:
    DSM will rag on you even if you exceed company expectations and standards.
    Company insists on an easy return policy yet returns DESTROY store statistics.
    You're told to be pushy about ear piercing with every customer and it causes a lot of customers to leave.

    Everything is monitored and micromanaged: DSM now manipulates EVERY schedule to please her, despite not knowing availability or schedules of management team. Visual has to be set EXACTLY as corporate wants it, despite local theft patterns or local sales patterns.

    DSM has obvious favorites and doesn't even try to hide them!

    DSM essentially only ruins morale with employees. Every day, reading her emails or hearing her voicemails just makes you feel hopeless, as though you won't ever be able to do well unless your her favorite.

    Very difficult to communicate outside of your district for any reason! Calling the benefits hotline results in a month long wait for a return call, by which time you could no longer be eligible to enroll! Calling HR requires you to leave a detailed message, which makes you feel as though they are going to inquire after the SM or DSM prior to returning your call and hearing your side. No way to notify if a customer left upset, yet a customer complaint can cause you your job.

    Benefits are decent but be wary of how they will remove the amount from your paycheck! My first month of benefits, they took the full amount out of BOTH paychecks! Thanks for the warning about me not being able to pay bills.

    Claire's is high theft but expects you to prevent it with no additional coverage. Customers learn to steal when you're helping a different person (ie, stuck at the register).

    Advice to ManagementAdvice

    Every customer base reacts differently to visuals! Stores should be able to have more power over making slight alterations to their planograms!

    Communication is embarrassing. At a corporation this level, there is no excuse for how pathetic it is to communicate outside of the district.

    Customers should not have as much power as you allow them. A customer today will complain just in the hopes of getting an employee into trouble and you are playing into that game. Serial returners know that employees can get into trouble for the returners behavior yet will do so anyway!

    Step away from the desk and remember what it's like to be on the sales floor. Demoralizing your employees is a good way to have the company go under.

    Recommends
    Neutral Outlook
    Disapproves of CEO

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