Claire's Stores

  www.clairestores.com
  www.clairestores.com
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Claire's Stores Reviews

Updated 18 September 2014
Updated 18 September 2014
305 Reviews
2.6
305 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Claire's Stores CEO James D. Fielding
James D. Fielding
65 Ratings

Review Highlights

Pros
  • Awesome employee discount- although it made spending money within the store easy (in 35 reviews)

  • Will hire you as a keyholder as long as you have previous retail experience, 50% discount on everything (in 27 reviews)


Cons
  • district manager doesn't care about individuals, just how we make her look (in 30 reviews)

  • Too much tasking without the help of a staff because you are usually working alone (in 28 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Don't work here!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Third Key Holder  in  Calgary, AB (Canada)
    Current Employee - Third Key Holder in Calgary, AB (Canada)

    I have been working at Claire's Stores full-time for less than a year

    Pros

    you get a pretty good discount of 50 percent off everything including clearance except when 10 for 10 is on and most of the time if you need a day off for an appointment or something theyll give it off

    Cons

    management is a joke. i worked there for 6 months and we went through 3 store managers, 2 assistant managers and several sales people/ third keys left too. i ended up having to work50-60 hours a week and then they finally hired a couple people and my hours were put down to like 15. the DM for calgary is really rude and demanding and she will change her mind about floor plans like 10 times and then get mad at you when you havent finished it because she keeps making you restart halfway through. she also tends to only hire store managers that she knows outside of work and she gossips with them and will go for smoke breaks constantly but then yell at you when you go to get a drink quickly. breaks are quite often a joke as well. you get a half hour if you work 5 hours or more which is fine except that the way they schedule you often have to go like an hour before the end of your shift if youre opening or like as soon as you get there basically if youre closing and half the time you dont even get it and no one seems to care. schedules are also supposed to be posted 2 weeks in advance but often arent even made until the day before. you are expected to get through at least like 3 to 5 huge boxes of earrings and things in just a few hours which is impossible with customers and ear piercings constantly walking into the store. birthday parties are a joke the one that i did the girl was like 12 and was way too old for it and was just miserable the whole time. and they barely give you any training on doing ear piercings. you just watch a dvd do a couple on a foam ear and then they let go right ahead on customers. dont ever get pierced at or work for claires.

    Advice to ManagementAdvice

    the whole upper management needs to be replaced. you need people that care about thier employees and understand that we arent capable of doing 15 peoples work between like 3 people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Pretty good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Minneapolis, MN (US)
    Former Employee - Sales Associate in Minneapolis, MN (US)

    I worked at Claire's Stores part-time for less than a year

    Pros

    The people there are usually pretty chill and friendly

    Cons

    The long hours, rude customers, crying children.

    Advice to ManagementAdvice

    Change the way ear piercings are set up. There should not be a minimum ADS to do ear piercings because that is what boosts up one's ADS

    Doesn't Recommend
    Neutral Outlook
  3. 3 people found this helpful  

    Claire's Wants You. . . To Work For Nothing! !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at Claire's Stores full-time for more than 3 years

    Pros

    The closeness of the staff is amazing. Your store and district become like a second family. At least mine is. We all look out for each other, give advice, and share ideas to better ourselves and our stores.

    Cons

    Claire's seriously pays their employees the bare minimum..all the other companies I have looked at pay their ASMs more than what I'm making, its ridiculous. Your job responsibilities outweigh your pay grade. They expect you to do miracles with no payroll and then flip when it's not done. Recently we changed health insurance companies and it's more expensive however our pays are not going to compensate the increase...so now I'm actually losing money to bust my butt. Corporate's realty on what goes on and what it's like to work in a store is seriously skewed.

    Advice to ManagementAdvice

    This is mainly for RSMs and up: Before you decide how we should run our stores, actually work in one. You people have no idea what we actually have to deal with. If you want us to deliver the great wall of China, you better be willing to compensate us..for crying out loud your a multi-billion dollar company..pay us like you care about us like you say you do.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5.  

    You're a replaceable cog in the machine.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Claire's Stores full-time for more than 5 years

    Pros

    - Most customers are pleasant, but it is a retail environment where respect is still a foreign term. Promotion happens from within whenever possible.
    - Ear piercing can be very rewarding because customers are happy 99.9% of the time with the results.
    - Employee discount is good, but keep in mind, that is part of your pay you are giving back to your employer.
    - Bonuses can be good, but it is all based on increasing profit.

    Cons

    - Working alone for 8 hours (or more) a day without breaks. It is against company policy to sit down, even when customers are not present in the store. This is the main reason for the 1 Star Culture & Values.
    - Ear piercing usually takes at least 5-10 minutes (can be much longer with scared/fussy children,) and it was at times very difficult to keep all customers happy while alone and trying to juggle ringing waiting customers and finishing an ear piercing.
    - Based on the current economy, competition rising in clothing stores, and your location, you may be looking at some quite impossible goals.
    - There is no longer a window cleaning service for either indoor and outdoor stores, and employees are now expected to do this during sales hours.

    Advice to ManagementAdvice

    Take a long, hard look at your treatment of your employees. If they are happy and healthy, they can better sell your products, and they will respect you much more. No one should ever have to go without a regular break on a full shift. No one should ever be considered expendable, even the teens and college students who aren't in it for the long term. By exposing your treatment of your retail staff to them, they could end up being the future corporate employees you never knew you turned away.

    Your competitors have expanded to clothing and big box stores. My superior never took my words to heart when I said this, but when your Q4 Fiscal 2013 report becomes public, officials are spouting exactly what I was saying. Get better market researchers and buyers, expand your horizons. It is not the 1990s anymore.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Underappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Claire's Stores full-time

    Pros

    Paid time and a half for working over 40 hours a week, 5 personal days a year, 50% discount, currently improving training tools, etc.

    Cons

    They want to hire whoever will work for the least amount of money, poor communication, alone most shifts, sometimes no break, too high of expectations of employees, stopped contributing to 401ks, no work and personal life balance, poor training, would rather hire from outside than promote from within.

    Advice to ManagementAdvice

    Show appreciation of employees, more hours for tasks to balance customer service, higher pay for key holders for better retention, focus on the growth of your employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    it was fun in the beginning until you start to see how the business is run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager  in  King of Prussia, PA (US)
    Former Employee - Assistant Store Manager in King of Prussia, PA (US)

    I worked at Claire's Stores full-time for more than a year

    Pros

    people are friendly, employee discount is awesome, benefits/401k are good. being in the store alone its kind of like running your own store

    Cons

    wages, black out periods, piercing kids/babies ears. training was a 50/50 they teach you and of course you learn on your own

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Overall it's ok, just corporate can be a pain.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Westbrook, CT (US)
    Current Employee - Assistant Store Manager in Westbrook, CT (US)

    I have been working at Claire's Stores full-time for more than a year

    Pros

    Dress code is nice, the product is fun, co-workers are generally pleasant.

    Cons

    Corporate sets goals, which is understandable, but some of them are out of my control and you'll get reprimanded for it.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Good company to grow with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Tallahassee, FL (US)
    Former Employee - Store Manager in Tallahassee, FL (US)

    I worked at Claire's Stores full-time for more than 8 years

    Pros

    I loved working for the company. It has great products and is all over the world, so not impossible to move to another location and continue working. It is slowly catching up technology wise with the rest of big businesses, which is great. Bonus opportunities, lots of company contests and perks for excellent performance. I've learned a lot with this company that has made me successful at other jobs as well.

    Cons

    Depending on who your manager is, it may be hard to continue growing with the company beyond store level. Limited hours in the store means you work alone often. Work load can be heavy too, especially when working alone. Ear piercing like crazy too, some customers are just not fun having to do this with all the time.

    Advice to ManagementAdvice

    Help those who want to advance move into positions to do so, or else they just get bored and want to leave after being used and ignored in a store level position.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful  

    RUN AWAY- RETAIL NIGHTMARE HERE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Newark, DE (US)
    Former Employee - Store Manager in Newark, DE (US)

    I worked at Claire's Stores full-time for less than a year

    Pros

    It is a job, I guess....That is really about all anyone can say for it. Benefits are offered but good look affording them.

    Cons

    Too many silly time consuming tasks, no breaks- even to pee, staff is provided and all just children, company ceo quit so headquarters is a joke, company is in bad shape financially

    Advice to ManagementAdvice

    Get out while you still can

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Sales Manager  in  Great Falls, MT (US)
    Current Employee - Store Sales Manager in Great Falls, MT (US)

    I have been working at Claire's Stores full-time for more than 5 years

    Pros

    Love to work with people, make great friends, it's hard work and challenging, something new everyday!

    Cons

    The black out(non vacation times) periods are many, pay is not the best, hard to understand the business due to micro-managing.

    Advice to ManagementAdvice

    understand the business as much as possible and accept the fact that you will have no control over much of the business.

    Recommends
    Neutral Outlook
    No opinion of CEO

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