Convergys Reviews

Updated 17 October 2014
Updated 17 October 2014
1,390 Reviews
2.9
1,390 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
308 Ratings

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 87 reviews)

  • Fairly consistent work environment, good exposure to a unique industry (in 58 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 72 reviews)

  • benefits are too expensive, there is no work-life balance, at Convergys, work is your life (in 23 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Outsourcing Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service and Problem Resolution Representative II in Jacksonville, FL (US)
    Current Employee - Customer Service and Problem Resolution Representative II in Jacksonville, FL (US)

    I have been working at Convergys full-time (more than 3 years)

    Pros

    Good training and support. Ability to advance and obtain bonus' as provided by client.

    Cons

    Contracts change and you have to be the best of the best to keep your job.

    Advice to ManagementAdvice

    Change your pay policies. It was supposed to be a trial, but you implemented as a permanent pay. It only benefits the company and not the employees.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    overall not bad

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys

    Pros

    some good projects to work on

    Cons

    some projects aren't as good to work on

  3.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Convergys

    Pros

    Benefits excellent staff good environment

    Cons

    There are no cons here

    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Job experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Convergys full-time (more than 3 years)

    Pros

    Different opportunities and unlimited overtime

    Cons

    Being transferred to multiple projects.

    Recommends
  6.  

    Senior Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II in Denver, CO (US)
    Former Employee - Customer Service Representative II in Denver, CO (US)

    I worked at Convergys full-time (more than 10 years)

    Pros

    Good company to work for but there is a cap in salary, depending on what project you work for and what position you are at. Great benifits, great people.

    Cons

    Management is does not comunicate well, HR is not on your side, you have to call India for help but then they tell you to go back to your manager, not a good sitiuation.

    Advice to ManagementAdvice

    Communicate better with your employees. Be a manager not a friend to your favorite employees.

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    Boring and repetitive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys

    Pros

    Training, cafeteria, fun atmosphere, benefits, Always had events in cafeteria

    Cons

    Low Pay, boring, have to sit for hours at a time

    Advice to ManagementAdvice

    Some kind of bonuses, different seating,more breaks

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Very good company to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Order Specialist in Bangalore (India)
    Former Employee - Senior Sales Order Specialist in Bangalore (India)

    I worked at Convergys full-time (more than 5 years)

    Pros

    Good Environment to work with

    Cons

    No challenges everything is perfect

    Advice to ManagementAdvice

    Good Management

    Recommends
  9.  

    good challenging environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Program Analysis in Hyderābād (India)
    Current Employee - Associate Program Analysis in Hyderābād (India)

    I have been working at Convergys full-time (more than an year)

    Pros

    more opportunities, freedom to choose technology

    Cons

    no good salary hike even though you have done extra ordinary work

    Advice to ManagementAdvice

    please consider the work done and decide the salary hike

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Not good

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys

    Pros

    There is minimum chances of been fired

    Cons

    There is not organization on amy way

    Advice to ManagementAdvice

    none

  11.  

    Great place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys

    Pros

    great training and wonderful bosses

    Cons

    i cant really think of anything bad to say

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