Convergys Reviews

Updated 30 August 2014
Updated 30 August 2014
1,319 Reviews

2.9
1,319 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
276 Ratings

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 83 reviews)

  • Great training job to work in a high busy work environment (in 51 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 65 reviews)

  • There is no work life balance, since schedule is often very incosistant (in 19 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Pretty good work environment in staff positions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Management Assistant
    Current Employee - Program Management Assistant

    I have been working at Convergys full-time for more than a year

    Pros

    Fairly consistent work environment, good exposure to a unique industry

    Cons

    Slow growth potential, no major reward for hard work

    Advice to ManagementAdvice

    Move bright employees up much more quickly, do a better job hiring on the front end to avoid so much attrition

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Hickory, NC (US)
    Former Employee - Customer Service Representative in Hickory, NC (US)

    I worked at Convergys full-time for less than a year

    Pros

    Atmasphere people staff kindness of staff

    Cons

    the ultimate pay scale or commission component to the pay scale

    Advice to ManagementAdvice

    Dustin Odem is a very good trainer that I really enjoyed working with.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Dynamic company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Engineer  in  Manchester, England (UK)
    Former Employee - Sales Engineer in Manchester, England (UK)

    I worked at Convergys full-time for more than a year

    Pros

    Convergys is a dynamic company focused on call centre outsourcing. The scale means that the company has the muscle to do big things.

    Cons

    Convergys purchased a smaller technology company that it was struggling to integrate effectively.

    Advice to ManagementAdvice

    Technology sales are very different to selling call centre agents time. Sales cycles are a lot longer, so this should be taken into account when setting and tracking targets.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    A good place to work except for regular lay-offs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys full-time for more than 10 years

    Pros

    Good benefits, good pay, flex hours, good people.

    Cons

    Constant reorganization in CIT and sales force turnover was frustrating.

    Recommends
    No opinion of CEO
  6.  

    Training was great but production is crazy!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service and Problem Resolution Representative II  in  Richmond, VA (US)
    Current Employee - Customer Service and Problem Resolution Representative II in Richmond, VA (US)

    I have been working at Convergys full-time for less than a year

    Pros

    They have great benefits such as pto, a rewards program, and voluntary go home often where you are not penalized for going home. They increase hourly pay if you work past 7 pm. They do have options available to get a full 40 hours.

    Cons

    The help takes forever and you are penalized for dead air.. A lot of attitudes on my project from management. The floor support is horrible about helping you most of the time. A lot of their tools do not work a lot. System issues on a daily basis and the only solution they have is a reboot.

    Advice to ManagementAdvice

    Management needs a better attitude and they need more people in floor support. The floor support takes an extremely long time to get help.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Gaining Call Center Experience!

    • Comp & Benefits
    Former Employee - Call Center Agent  in  Jacksonville, FL (US)
    Former Employee - Call Center Agent in Jacksonville, FL (US)

    I worked at Convergys full-time for less than a year

    Pros

    The pay is decent if you consider starting anywhere from $10- at least $14 per hour.

    Training is Exceptional and will definitely give you an idea of whether or not you are capable of learning how to manipulate your way through the various Customer Service screens to answer Customer questions about pricing and their credit card billing etc. and of course set orders...which of course all depends on the Contract you will be assigned to work for such as Wall Street Journal; selling newspaper no outbound calls; among a few other Companies Convergys Contract with.

    Cons

    Initial Interview requires an assessment test which includes a typing test, arithmetic test, vocabulary test, customer service evaluations (how would you respond to customers regarding the information they are requesting), and then 2 face to face interviews; and of course if you are unable to pass the assessments the first time you have I believe 6 months to retry passing the assessment tests.

    Recommends
    Neutral Outlook
  8.  

    A great company I work there since 2011

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiter  in  Cairo (Egypt)
    Current Employee - Recruiter in Cairo (Egypt)

    I have been working at Convergys full-time for more than 3 years

    Pros

    Family environment, helping and adorable people

    Cons

    The biggesr challenge is: Hard work

    Advice to ManagementAdvice

    Keep it up

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Busy Call Center Outsourcing Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II  in  Jacksonville, FL (US)
    Former Employee - Customer Service Representative II in Jacksonville, FL (US)

    I worked at Convergys full-time for more than 3 years

    Pros

    Good pay, benefits. 401K, Various shifts. Paid training and nesting. Plenty of parking. Promote from within. Constant quality monitoring with feedback. Concerned with clients satisfaction, Shows appreciation for employees.

    Cons

    Some TL's need more training. Tend to promote high performers into management positions, sometime, without proper training to deal with people. Somewhat chaotic environment. mainly concerned with clients satisfaction.

    Advice to ManagementAdvice

    Have TL and all staff that has contact with employees, take some CE classes to maintain their position. It appears that although they are top performers on the floor, it does not necessarily transfer to the employees under their supervision.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    My experience at Convergys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Wichita, KS (US)
    Former Employee - Anonymous Employee in Wichita, KS (US)

    I worked at Convergys full-time for more than 3 years

    Pros

    the pay and benefits and the experience

    Cons

    When i first got hired training was not related to the what i actually need to do on the floor/ phones itself. This company is not loyal to there employees.

    Advice to ManagementAdvice

    Training should me more related to what is done on the floor/phones after training is over. More motivation also need from peers and more internal jobs open for current employees.

    Recommends
    No opinion of CEO
  11.  

    A good job for people wanting to punch hours and make decent money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II  in  Midvale, UT (US)
    Former Employee - Customer Service Representative II in Midvale, UT (US)

    I worked at Convergys full-time for more than a year

    Pros

    Super easy working with HR. The supervisors were pretty laid back. There are a few projects/shifts available that end up with some downtime between calls. Much batter than most call centers.

    Cons

    Like any call center, you have to be prepared to put up with a lot of monotony. There's not a whole lot of company culture, it's just pretty cut-and-dry "do your work, go home".

    Advice to ManagementAdvice

    Provide more opportunities for your phone agents to have *some* sort of progress (team leaders, take escalated calls, etc.).

    Recommends
    Neutral Outlook
    No opinion of CEO

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