Convergys Reviews

Updated 24 October 2014
Updated 24 October 2014
1,396 Reviews
2.9
1,396 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
309 Ratings

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 88 reviews)

  • Fairly consistent work environment, good exposure to a unique industry (in 59 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 73 reviews)

  • benefits are too expensive, there is no work-life balance, at Convergys, work is your life (in 24 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    An opportunity with strings attached

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Jacksonville, NC (US)
    Current Employee - Team Leader in Jacksonville, NC (US)

    I have been working at Convergys full-time (more than an year)

    Pros

    They will work with you as a salaried employee when time off is needed. The upper leadership gives you plenty of responsibility.

    Cons

    The training for leadership positions is non existent. The pay is not comparable to the amount of work and number of hours worked. It also does not reflect the skills used. The leadership seems to have no idea what we do and what their whimsical policy changes mean to us.

    Advice to ManagementAdvice

    Before enacting new procedures ensure that you have weighed the positives and negatives of what that policy means.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    GREAT COMPANY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent in Bacolod City (Philippines)
    Former Employee - Technical Support Agent in Bacolod City (Philippines)

    I worked at Convergys as a contractor (less than an year)

    Pros

    Good pay, helpful team leaders and SMEs, good trainers.

    Cons

    Your training won't elaborate all of the functions in your job. They do not care about the employees that much. Some TLs aren't supposed to be team leads because of their foul attitude.

    Advice to ManagementAdvice

    Become considerate of the employees. They're humans, they get tired too. When they get sick, they cannot work, let them take a rest.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    overall not bad

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys

    Pros

    some good projects to work on

    Cons

    some projects aren't as good to work on

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Customer service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Tamarac, FL (US)
    Former Employee - Customer Service Representative in Tamarac, FL (US)

    I worked at Convergys full-time (more than an year)

    Pros

    Flexible work schedule, clean up to date work environment, can meet a lot new people, offers paid training, pto, and vacation time,

    Cons

    Small pay increases, lower pay overall, little room to grow, favoritism, i would leave entry level positions for high school grads and college students. Even management positions seem underpaid

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Outsourcing Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service and Problem Resolution Representative II in Jacksonville, FL (US)
    Current Employee - Customer Service and Problem Resolution Representative II in Jacksonville, FL (US)

    I have been working at Convergys full-time (more than 3 years)

    Pros

    Good training and support. Ability to advance and obtain bonus' as provided by client.

    Cons

    Contracts change and you have to be the best of the best to keep your job.

    Advice to ManagementAdvice

    Change your pay policies. It was supposed to be a trial, but you implemented as a permanent pay. It only benefits the company and not the employees.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    Boring and repetitive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys

    Pros

    Training, cafeteria, fun atmosphere, benefits, Always had events in cafeteria

    Cons

    Low Pay, boring, have to sit for hours at a time

    Advice to ManagementAdvice

    Some kind of bonuses, different seating,more breaks

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Senior Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II in Denver, CO (US)
    Former Employee - Customer Service Representative II in Denver, CO (US)

    I worked at Convergys full-time (more than 10 years)

    Pros

    Good company to work for but there is a cap in salary, depending on what project you work for and what position you are at. Great benifits, great people.

    Cons

    Management is does not comunicate well, HR is not on your side, you have to call India for help but then they tell you to go back to your manager, not a good sitiuation.

    Advice to ManagementAdvice

    Communicate better with your employees. Be a manager not a friend to your favorite employees.

    Recommends
    Negative Outlook
    Approves of CEO
  9.  

    Very good company to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Order Specialist in Bangalore (India)
    Former Employee - Senior Sales Order Specialist in Bangalore (India)

    I worked at Convergys full-time (more than 5 years)

    Pros

    Good Environment to work with

    Cons

    No challenges everything is perfect

    Advice to ManagementAdvice

    Good Management

    Recommends
  10.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Convergys

    Pros

    Benefits excellent staff good environment

    Cons

    There are no cons here

    Positive Outlook
    Approves of CEO
  11.  

    Job experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Convergys full-time (more than 3 years)

    Pros

    Different opportunities and unlimited overtime

    Cons

    Being transferred to multiple projects.

    Recommends

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