Convergys

  www.convergys.com
  www.convergys.com

Convergys Reviews

Updated 26 November 2014
Updated 26 November 2014
1,460 Reviews
2.8
1,460 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
330 Ratings

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 89 reviews)

  • Fairly consistent work environment, good exposure to a unique industry (in 59 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 75 reviews)

  • Poor work life Balance, they expect work to be your life with not much time for anything else (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Convergys in Edmonton, 2005

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Agent in Edmonton, AB (Canada)
    Current Employee - Call Center Agent in Edmonton, AB (Canada)

    I have been working at Convergys full-time (more than an year)

    Pros

    Respect Culture, Team work, good parking location,

    Cons

    Very low pay. Have cap or top wages limit up to $15, so a lot of agents quit the company

    Recommends
    No opinion of CEO
  2.  

    Network & Storage support Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network and Storage Support Engineer in Cork (Ireland)
    Current Employee - Network and Storage Support Engineer in Cork (Ireland)

    I have been working at Convergys full-time (less than an year)

    Pros

    Great opportunities for career progression
    Colleagues always kind and available for help

    Cons

    There are no cons so far

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Best company I have worked with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier I Technical Support in Thāne (India)
    Former Employee - Tier I Technical Support in Thāne (India)

    I worked at Convergys full-time (more than 3 years)

    Pros

    Salary on time. Revgen bonus. Perdormance incentive n cool OT payouts...........................

    Cons

    Transport is d pain and lil change in cafeteria vendor ..........................................

    Advice to ManagementAdvice

    Get proper vendors with good cabs

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Quick Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Charlotte, NC (US)
    Current Employee - Team Leader in Charlotte, NC (US)

    I have been working at Convergys full-time (more than 3 years)

    Pros

    Do the right thing and you stay employed. Decent salary

    Cons

    Disorganization at times. Favortism shown often

    Advice to ManagementAdvice

    Increase the budget so as to higher internal support for the Team Leads. You are piling too much on at a time.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Work at Home Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Billing/Tech Support in Heathrow, FL (US)
    Former Employee - Billing/Tech Support in Heathrow, FL (US)

    I worked at Convergys full-time (more than an year)

    Pros

    Benefits PTO, UTO, Corporate discounts, Job growth, you can really make a career of it, pay for performance, and Holiday pay is double pay, PLENTY of over time most of the time mandatory!

    Cons

    Micromanagement, as a work at home agent the supervisors are constantly hovering over you!! Poor work life Balance, they expect work to be your life with not much time for anything else. Low Starting wage.

    Advice to ManagementAdvice

    Stop micromanaging!

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Consistent work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Coworker in Erlanger, KY (US)
    Former Employee - Coworker in Erlanger, KY (US)

    I worked at Convergys full-time

    Pros

    Great job and skills experience. Resume building for future employment. Many projects allow you to represent large companies around the area.

    Cons

    Advancing your career may be a struggle. Leadership positions are sometimes dissolved and covered by existing managers from other projects.

    Advice to ManagementAdvice

    Try to help employees realize more of a sense of belonging to an employer taking them to stronger future proofed "room for advancement" positions. More leadership opportunities need to be available for tenured employees to allow a company to become more skilled and grow.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Go for it, it is good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Gurgaon, Haryana (India)
    Former Employee - Team Leader in Gurgaon, Haryana (India)

    I worked at Convergys full-time (more than 3 years)

    Pros

    work life balance, good money for freshers only

    Cons

    Politics, night shifts, no proper work culture

    Advice to ManagementAdvice

    nO COMMENT

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Better then expected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys full-time (more than 3 years)

    Pros

    Interesting project, great team leaders, above average salary and bonuses, advancement opportunities

    Cons

    A week of training is not enough, equipment broken, open seating (have to share a headset with the last sicko sitting in your seat), and what else can I say except it is a call center so the job is stressful and at times repetitive.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    For a long time I enjoyed working with our customers to resolve issues with their service or equipment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service and Sales Representative in Cincinnati, OH (US)
    Former Employee - Customer Service and Sales Representative in Cincinnati, OH (US)

    I worked at Convergys full-time (more than 3 years)

    Pros

    Decent compensation. Generally opportunities to increase income by picking up additional work hours. Enjoyed helping customers resolve issues and/or add or modify TV programming.

    Cons

    Pressure to sell products of partner companies that left customers with a lot to be desired.

    Advice to ManagementAdvice

    Protect your customers better from inferior products offered by your partner companies and 3rd party marketing groups..

    Negative Outlook
    No opinion of CEO
  11.  

    Great work experience, Not enough incentive to stay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Cedar City, UT (US)
    Former Employee - Team Leader in Cedar City, UT (US)

    I worked at Convergys full-time (more than 3 years)

    Pros

    Competitive salary for the area, sales incentives,

    Cons

    High stress, Constant "flavor of the month" atmosphere

    Advice to ManagementAdvice

    More positive reinforcement for those doing well. Don't focus so much on what people are doing wrong.

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