Cox Communications Reviews

Updated 24 April 2015
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3.4
810 Reviews
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Cox Communications President Pat Esser
Pat Esser
458 Ratings

Pros
  • They truly do have a good work/life balance as a whole company (in 39 reviews)

  • Benefits- subsidized cable and internet are good (in 37 reviews)

Cons
  • Pay is lower in the call center than other similar companies nearby (in 18 reviews)

  • Upper management has their own agenda without giving clear strategy to the team (in 17 reviews)

More Pros and Cons

Employee Reviews

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  1. Featured Review

    Helpful (1)

    A career at Cox Communications

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solution Specialist in San Diego, CA (US)
    Current Employee - Solution Specialist in San Diego, CA (US)

    I have been working at Cox Communications full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The working environment at Cox Communications is team focused. Everyone is welcome and always willing to lend a hand.

    Cons

    Overall the company is great to work for. At times the commission structure can change which can be slightly frustrating month to month.

    Advice to Management

    Keep up with the good work.

  2. Helpful (1)

    Great benefits. Good management. I am just not a call center gal.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention Specialist in Wichita, KS (US)
    Former Employee - Retention Specialist in Wichita, KS (US)

    I worked at Cox Communications full-time (More than a year)

    Pros

    The benefits are great. There are not to many jobs that you can make this kind of money without a degree and only work 40 hours a week.

    Cons

    I'm just not a call center gal. The training did not prepare you for the actual job. Few people were promoted. I worked with some really sharp dedicated employees that had been applying for promotions for years to no avail.

    Advice to Management

    Reward those that do the job right and watch out for those that cheat the system, loose your company customers in the long run and wind up with the best paychecks.

  3. Field Auditor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Auditor in Gainesville, FL (US)
    Current Employee - Field Auditor in Gainesville, FL (US)

    I have been working at Cox Communications full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Benefits, pay, PTO and take home vehicle

    Cons

    Commission based, low salary, little training, lay-offs

    Advice to Management

    Better communication

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  5. Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Administrative II in Grayson, GA (US)
    Current Employee - Applications Administrative II in Grayson, GA (US)

    I have been working at Cox Communications (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    401k, vacation time off, health benefits,

    Cons

    career advancement is hard to come by

    Advice to Management

    Promote from within

  6. Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cox Communications

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great management and culture- Great People

    Cons

    high stress if you are able not able to manage it the job is not for you

  7. Engineering Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great company to work for. Excellent benefits and pay.

    Cons

    No major Cons with the company

  8. Customer Service- Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Fort Walton Beach, FL (US)
    Former Employee - Anonymous Employee in Fort Walton Beach, FL (US)

    I worked at Cox Communications full-time (More than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Decent pay, friendly and professional coworkers ad supervisors, good benefit package, excellent training followed by a mentored experience with an experienced coworker when starting on actual customer interaction

    Cons

    shift bids every six months based on your performance. This can be a positive thing if you are performing solidly and have a shift you enjoy, but I can see where it could be a negative if you don't have any flexibility outside of work. Also when I started, there was a huge amount or restructuring going on within the company. This soon led to my call center location being shut down.

    Advice to Management

    Keep the training solid as it was when I came through. Also, great job providing a competitive benefit package and bonus through rewards.

  9. Software Architect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Architect in Atlanta, GA (US)
    Former Employee - Architect in Atlanta, GA (US)

    I worked at Cox Communications

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Cox family of companies cares about employees and it shows in benefits, bonuses, and specially in the retirement plan. Cox family of companies has a good work environment with good friendly colleagues and interesting projects.

    Cons

    Like any big company, sometimes change can take a bit of time.

  10. Marketing Communication Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Communication Specialist in Wichita, KS (US)
    Current Employee - Marketing Communication Specialist in Wichita, KS (US)

    I have been working at Cox Communications full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I love the work environment. You do have a transparent, open working environment as well as an open door policy with your supervisors. I also think the benefits are amazing- especially vacation time. Overall, best job I've had!

    Cons

    In a creative position, sometimes you feel a little stifled. As a modern company, I'd love to see more modern, open space working environments.

  11. Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cox Communications full-time

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Great opportunity to make money with good benefits package, 401K, Pension

    Cons

    Must relocate for job security and advancement opportunities

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