Cox Communications Reviews

Current Employee – been working at Cox Communications full-time for more than a year

Pros – Overall a good company to work for. Good benefits, executive management seems to care about employees. Processes are typically mature, managment mostly strives to do the right thing.

Cons – Somewhat cliquish... have to really know someone with hiring authority to be on fast track.

Advice to Senior Management – Look for quality people instead of hiring friends.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Cox Communications full-time for more than 10 years

Pros – I've worked for multiple managers and supervisors and they all follow the Cox Culture of valuing the employee and family. Any time I've had personal situations going on, all managers I've worked for have made it very easy to get thru those situations by allowing use of personal time and being supportive. Cox Communications also provides opportunities for higher education by providing reimbursement benefits.

Cons – I really don't have any negative comments, I do believe that sometimes circumstances (positions) and individuals (skill-set) may not be a good match for the goals at hand but I see this more as human error than something I would hold against Cox the company.

Yes, I would recommend this company to a friend

Current Employee – been working at Cox Communications full-time for more than 3 years

Pros – Great group of people I work with. Best customer service ever.

Cons – Promise the world back it up with nothing. Even when its documented and discussed in a meeting about another meeting. Then when you ask what happened you get "oops, I guess we were wrong" then they change your position to something that helps them make money. They give an outside appearance that they are helping you but you have to do all the leg work.

Advice to Senior Management – Enough with the meetings! You want productivity to increase stop the micromanaging and let people work. When you have a pre-meeting to discuss what your going to say in the meeting your wasting time!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Cox Communications full-time for less than a year

Pros – Company offers great benefits, extensive initial training and a lot of incentives for your hard work.

Cons – Policies, numbers, goals, etc. can change daily. Once you feel comfortable, they change it on you...but you'll see that with any company.

Yes, I would recommend this company to a friend

Current Employee – been working at Cox Communications full-time for more than 10 years

Pros – Great place to work. Family atmosphere where employees are the most important commodity.

Cons – None at this time, things are going well

Advice to Senior Management – Keep up the great work!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Cox Communications full-time

Pros – Good company to work for. Good corporate culture, but it is changing. Overall, Cox is good to its employees. Generous Holiday & PTO. Offers professional development training. Compensation was good, but recent annual increases were minimal (~3%).

Cons – The pay-TV industry has transitioned from a growth industry to a mature industry where competitors are competing for share. Cox went through a realignment in 2011 and 2012 to be more competitive. These changes, the realignment process, and struggles to stem net subscriber losses has damaged employee morale and the corporate culture.

Current Employee – been working at Cox Communications

Pros – Flexible, good mgmt, good pay, brand new bldgs

Cons – Really don't have any cons that I see

Yes, I would recommend this company to a friend

Current Employee – been working at Cox Communications full-time for more than 3 years

Pros – Pension, 6% 401k match, bonus, great health insurance, outstanding vacation time, great facilities, and diversity of employees, technology, and opportunity to grow.

Cons – Declining culture, decreasing budgets, and efficiency driving better employees to other companies.

Advice to Senior Management – Spend more time hiring qualified employees, so your good employees don't have to make up the difference.

Yes, I would recommend this company to a friend

Current Employee – been working at Cox Communications

Pros – This organization has one of the best "people" cultures I have ever had the pleasure to be part of. Cox "Employee Bill of Rights" is pro-employee--the best part is that it is very true. The employees work together and projects come together as needed in this very fast paced organization.

Cons – The recent strategy change to standardize across all regions is creating less flexibility for region-specific decision-making and is extending the amount of time that internal projects can be accomplished. The organization is slow to move on key decisions and is constantly playing "catch-up" with its competitors.

Advice to Senior Management – Move full speed ahead!

Yes, I would recommend this company to a friend

Current Employee – been working at Cox Communications full-time for more than 3 years

Pros – Free services from Cox
Competitive pay against anyone else in the Telecom business, commission allows the top earners to make 50-70% over target pay.
Pension + 401k
Great incentives

Cons – Reducing commissions
consistently hiring outside of the company for leadership
low ability to move up beyond middle management
Outsourcing support and sales calls has led to dissatisfied employees and customers.

Advice to Senior Management – Be an innovator! You are far too reactionary to technology and advancements!

Yes, I would recommend this company to a friend