Cox Communications Reviews

Updated 29 October 2014
Updated 29 October 2014
662 Reviews
3.4
662 Reviews
Rating Trends

Recommend to a friend
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Cox Communications President Pat Esser
Pat Esser
393 Ratings

Review Highlights

Pros
  • They truly do have a good work/life balance as a whole company (in 38 reviews)

  • Benefits- subsidized cable and internet are good (in 37 reviews)


Cons
  • Pay is lower in the call center than other similar companies nearby (in 18 reviews)

  • Lots of pressure to sale and the actual quality of customer service didn't matter anymore (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Positive experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Professional in Omaha, NE (US)
    Former Employee - Customer Care Professional in Omaha, NE (US)

    I worked at Cox Communications full-time (more than an year)

    Pros

    Numerous growth opportunities
    Free and deeply discounted products

    Cons

    During my tenure I experienced changes in leadership that may have been communicated better. Although there was no direct impact to my role, the changes were potentially distracting.

    Advice to ManagementAdvice

    Continue to encourage and support your staff as you always have. Unlike the typical call center, each employee feels a high sense of ownership in the brand. Your direct feedback and actions craft the minds of your next leader in the organization.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Services in Chesapeake, VA (US)
    Former Employee - Account Services in Chesapeake, VA (US)

    I worked at Cox Communications full-time (more than an year)

    Pros

    Leadership was very helpful. Balance or work and family life very good. Get just about all of services for free. Opportunity for advancement if you want it.

    Cons

    Pay could be better but free services are considered part of salary.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Not a bad place to work, if you have to do call center work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Phoenix, AZ (US)
    Current Employee - Customer Service Representative in Phoenix, AZ (US)

    I have been working at Cox Communications full-time (more than 10 years)

    Pros

    Free Cable and the work from home program.

    Cons

    Cox centers of excellence seem like a poorly thought out strategy for the company.

    Advice to ManagementAdvice

    Push out gigabit internet asap.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good company to work for. Good pay but could be better for the talent you have.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Billing Applications and Process Support Specialist II in Atlanta, GA (US)
    Current Employee - Billing Applications and Process Support Specialist II in Atlanta, GA (US)

    I have been working at Cox Communications full-time (more than 8 years)

    Pros

    great benefits. Work environment is great. many different cultures. Able to learn from many different talents on the team and in various departments.
    work/live balance is good depending on the team your on.

    Cons

    if you start low in pay. it take a miracle to get to where you should really be.
    politics some time play more of a role than the players on the team. make it hard some time just to focus on the work and the customer.
    hard to advance within at the corp site. its not about talent its about who you know more than anything. Miss out on devoted talent.
    Friends with leadership gets you promoted.. not so much about the talent.

    Advice to ManagementAdvice

    pay your personnel what they are worth or you will begin to loose then to company that will pay them. see the potential in the people you have and harness their talents so that they excel and in the end make you as their leaders look good.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications

    Pros

    Great environment
    Co workers are friendly
    Benefits are good
    Lots of ways to be involved with the company and with the community

    Cons

    Politics are the same at any call center and the stats are unrealistic.

  7. 1 person found this helpful  

    Excellent Employee Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Leadership in Rancho Santa Margarita, CA (US)
    Current Employee - Sales Leadership in Rancho Santa Margarita, CA (US)

    I have been working at Cox Communications full-time (more than 3 years)

    Pros

    Excellent employee benefits! Insurance (Medical, Eye, Dentist, Life) cost me around $10 per paycheck as a single person. Cable, Internet, and Phone service for next to nothing. I've seen several "transformations" (aka re-orgs) and, although I feel they happened way too often, the company truly takes care of its employees by offering generous severance packages--they even offered interview tips and training, hosted on-site job fairs when large groups were impacted, and gave ample notice in most situations. They value hiring from within--even from the front line. I was lucky enough to be promoted twice over the course of a couple years which is a testament to my leadership whom helped shape my career and prepare me for the future.

    Cons

    As with any large company (telecommunications in particular), lay-offs have unfortunately occurred all-too-often over the last 2-3 years. Large lay-off decisions seem to have been rushed (or made by inexperienced senior leadership), as the new structures often aren't ready to operate at 100% by the date that the impacted employees leave. It's clear that the executive decision makers at corporate aren't very familiar with the field. This is reflected by the poor decisions made re: policies and programs. Any initiatives that (eventually) get approved take way too long to come to fruition due to the many hoops that corporate makes the field leadership jump through. Most of the field leadership is excellent; however, some are stuck with old-school philosophies and management styles that do not mesh with professional in their early 30's.

    Advice to ManagementAdvice

    Center Management should be required to spend 1 day a month in the field doing side-by-sides with front line employees so that they can make informed decisions, influenced by the people who interact with customers most and are responsible for forming the company's image. Exempt employees that are individual contributors without direct reports should be offered more flexible work schedules, including the option to work from home. Cox is lucky to have very talented employees--make sure you keep them by offering more competitive salaries. Competitors usually offer 10% higher pay--don't lose dedicated employees over such small amounts. The benefits are great, but they don't pay the bills.

    Recommends
    Negative Outlook
    Approves of CEO
  8.  

    Great I really loved it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Tucson, AZ (US)
    Former Employee - Customer Service Representative in Tucson, AZ (US)

    I worked at Cox Communications full-time (more than an year)

    Pros

    Great I really loved it

    Cons

    Great I really loved iy

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good company overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Las Vegas, NV (US)
    Former Employee - Technical Support Representative in Las Vegas, NV (US)

    I worked at Cox Communications full-time (more than an year)

    Pros

    Compensation and benefits active day 1.

    Cons

    Mandatory overtime everyweek was exhausting

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications full-time (more than 3 years)

    Pros

    Benefits (vacation, insurance, pension and 401(k)
    Pay
    Company Culture
    Work Environment

    Cons

    Customer verbal abuse
    High sales goals

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Sales in Roanoke, VA (US)
    Former Employee - Director of Sales in Roanoke, VA (US)

    I worked at Cox Communications full-time (more than 3 years)

    Pros

    Good product, good culture - customer first oriented

    Cons

    Going through many organizational changes

    Recommends
    Positive Outlook
    No opinion of CEO

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