Cox Communications Reviews

Updated 18 September 2014
Updated 18 September 2014
633 Reviews
3.4
633 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cox Communications President Pat Esser
Pat Esser
378 Ratings

Review Highlights

Pros
  • Decent work life balance depending upon your manager (in 34 reviews)

  • Benefits- subsidized cable and internet are good (in 33 reviews)


Cons
  • High Sales Driven or a non-sales position, company closed call center (in 19 reviews)

  • Lots of pressure to sale and the actual quality of customer service didn't matter anymore (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Good company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cox Communications

    Pros

    The benefits and overtime! The perks around the city for working for Cox concert tickets baseball games etc!

    Cons

    The change of schedules every 6mos. Too much selling when you should be focusing of correcting the issue the customer called in for!

  2.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications full-time for more than 10 years

    Pros

    Just overall a great company that takes care of its people.

    Cons

    No cons at this time

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Support Specialist  in  Chesapeake, VA (US)
    Current Employee - Client Support Specialist in Chesapeake, VA (US)

    I have been working at Cox Communications full-time for more than 10 years

    Pros

    Friendly co-workers and good benefits. Management is easy to work with and VP's are very personable. Training is available to those who seek it.

    Cons

    Recent layoffs and transformation have made the company feel unstable and is left many employees wondering and waiting to see if their job is impacted.

    Recommends
    Negative Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    One of the best companies to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at Cox Communications full-time for more than 5 years

    Pros

    Available leadership when needed. They are flexible with time off and you receive plenty of hours throughout the year.

    Cons

    To continue working locally, you must now work from home.

    Advice to ManagementAdvice

    Continue to take care of the employees as you do, through rewards and incentives.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Very good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager  in  Atlanta, GA (US)
    Current Employee - Senior Project Manager in Atlanta, GA (US)

    I have been working at Cox Communications full-time for more than 10 years

    Pros

    Given a lot of leeway to make decisions, very good work-life balance, promote personal growth and learning, office hours are based on what your need to do to get your job done. Many great people work at the company, and I feel the company genuinely cares for their employees. Good benefit package and very fair compensation. Not afraid to make major changes for the long time benefit of the business.

    Cons

    Probably nothing unique to Cox, but just regular 'big corporation' things such as politicking and the excessive use of Consultants. It always amazes me when I see people hired into positions to then turn around and hire consultants to come in and do the job the person was hired to do.

    Advice to ManagementAdvice

    I have a lot of respect for our upper management. I feel they do the best they can in provide steady communications to employees, and respect the intelligence of our leadership as well as the direction we're going in as a company.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Financial Analyst I

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst I  in  San Diego, CA (US)
    Current Employee - Financial Analyst I in San Diego, CA (US)

    I have been working at Cox Communications full-time for more than 3 years

    Pros

    Great company values, really supports employees and community. They also have great employee benefits and a pension. Good work and life balance.

    Cons

    There is a lot of transformation in the company right now. Upper management keeps information pretty close to the cuff, so it's hard to anticipate what will change. However, I don't feel like the company would drop down hard news on you without plenty of warning.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Awesome company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications full-time

    Pros

    Great company, culture and values that provide consumers with what for many are considered absolutely indispensable services like TV, Internet and telephone. I also find it very comforting the degree to which the company places its top priority on the needs of the customer.

    Cons

    The biggest challenge is keeping up with the increasingly rapid pace of technical innovation and constantly evolving needs of today's customer.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Sales Representative  in  Fort Walton Beach, FL (US)
    Former Employee - Inbound Sales Representative in Fort Walton Beach, FL (US)

    I worked at Cox Communications full-time for more than a year

    Pros

    Benefits, pay and opportunities were fair.

    Cons

    Call center closed in the area.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Good for experience not for sanity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative  in  West Warwick, RI (US)
    Current Employee - Technical Support Representative in West Warwick, RI (US)

    I have been working at Cox Communications full-time for more than a year

    Pros

    Pay was good, fancy office, laid back dress code

    Cons

    the different regional offices had no standardized procedures and management seemed to just be along for the ride. Out of touch with front line employees and do not back them up.

    Advice to ManagementAdvice

    be more proactive and pay attention instead of only focusing on metrics. Standardize between offices and markets.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    It's a job...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Atlanta, GA (US)
    Current Employee - Anonymous Employee in Atlanta, GA (US)

    I have been working at Cox Communications full-time for more than 5 years

    Pros

    I get a paycheck so that's good...

    Cons

    Difficult to get promoted here. Pay rates here are lower than equivalent positions elsewhere in Atlanta. HR likes to re-title you and put you in different pay scales without fair adjustments.

    Advice to ManagementAdvice

    Get some new HR people in there that know what they are doing.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Worked for Cox Communications? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.