Cox Communications

  www.cox.com
  www.cox.com

Cox Communications Reviews

Updated 15 December 2014
Updated 15 December 2014
701 Reviews
3.4
701 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cox Communications President Pat Esser
Pat Esser
405 Ratings

Review Highlights

Pros
  • They truly do have a good work/life balance as a whole company (in 39 reviews)

  • Benefits- subsidized cable and internet are good (in 37 reviews)


Cons
  • Pay is lower in the call center than other similar companies nearby (in 18 reviews)

  • Upper management has their own agenda without giving clear strategy to the team (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It's has been a rewarding experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Retention Representative in Las Vegas, NV (US)
    Current Employee - Customer Retention Representative in Las Vegas, NV (US)

    I have been working at Cox Communications full-time (more than 3 years)

    Pros

    Cox is one of the few companies that still pay a retirement pension.

    Cons

    There really haven't been any negative experiences working with this company.

    Advice to ManagementAdvice

    Use less third party agencies.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Omaha, NE (US)
    Former Employee - Supervisor in Omaha, NE (US)

    I worked at Cox Communications full-time (more than 10 years)

    Pros

    Good benefits, friendly culture, community involvement

    Cons

    Lack of job security due to continuous changes in organizational structure. Only a few promotional opportunities are available, and usually involve relocating.

    Advice to ManagementAdvice

    Expand training and mentoring opportunities to encourage employee development. Increase the communication regarding organizational changes.

    Recommends
    Neutral Outlook
  3.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications

    Pros

    Company values family, respects individual, and does ethical business practice.

    Cons

    Competition in the market might be a concern.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Sr. Director - Network Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior & Director of Network Development in Washington, DC (US)
    Former Employee - Senior & Director of Network Development in Washington, DC (US)

    I worked at Cox Communications

    Pros

    Cox is a progressive and culturally defined company whose leadership teams are empowered to do what's best for its customers and the company. Personal Health, Family, and Company is the company imperative.

    From the corporate perspective Cox transitioned from a public to private company back in the early 2000's. Jim Robbins was second to none in his leadership and business acumen. Pat Esser replaced Mr. Robbins and subsequently has continued to lead by example and deliver the expected results

    Cons

    Working with many different people bring many different personalities to the forefront when leading them. Taking the necessary time to develop and grow the staff to encourage the buy-in to the vision, mission, and goals of the company can take its toll. This is by means NO SLAP to Cox. It's LIFE and every company that has challenge when more than three people working creates the potential for cultural improvement leadership.

    Advice to ManagementAdvice

    Speaking from personal experience and having served two tours with Cox, my best advice to leadership is to encourage everybody "Check" their egos in at the door.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Working for Cox Communications has been an amazing experience that has helped me developed professionally and personally

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Service Desk Specialist in Wichita, KS (US)
    Current Employee - IT Service Desk Specialist in Wichita, KS (US)

    I have been working at Cox Communications full-time (more than 8 years)

    Pros

    Friendly environment, development opportunities, great benefits.

    Cons

    Many changes that is inconsistent with the end result.

    Advice to ManagementAdvice

    Invest in your employees development. Help them be better than what they were yesterday.

    Recommends
    Neutral Outlook
  7.  

    Solid company, good benefits

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications

    Pros

    Good health benefits, 401k and stock options

    Cons

    Shifts are constantly changing and advancement can be difficult

  8.  

    This was a great place to work, but very demanding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications

    Pros

    This position offered great pay, great benefits, and great people to work with.

    Cons

    Although this company promoted within i didn't like how long it took. I guess this was just to insure proper training.

    Advice to ManagementAdvice

    Update to your payroll system would be nice. Overall the upper management staff was great to work with.

  9. 2 people found this helpful  

    It started off as one of the best jobs I've ever had and I still love the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Chesapeake, VA (US)
    Former Employee - Sales in Chesapeake, VA (US)

    I worked at Cox Communications full-time (more than 10 years)

    Pros

    There's never a dull moment and you definitely need to stay on your toes. From a benefits perspective they've always treated me and my family the right way and I was appropriately compensated.

    Cons

    Unfortunately I feel the company as moved away from it's family owned mentality and it's become a lot more cutthroat. But I'm sure they will work through it to maintain a delicate balance.

    Advice to ManagementAdvice

    Don't forget how the company became so successful - when you start changing too many things you risk spiraling out of control quickly.

    Recommends
    Negative Outlook
    Approves of CEO
  10.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications full-time (more than 10 years)

    Pros

    Great culture and focus on work-life balance. Fair wages and excellent benefits.

    Cons

    Current restructuring and outsourcing has caused some upheaval for long time employees that is effecting morale.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Cox Backbone/Noc/Engineering/Security

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cox Communications

    Pros

    In general just a great atmosphere with extremely talented, technical people.

    Cons

    Still subject to the high churn rate of IT professionals/IP Engineering/Telecommunications

    i.e. layoffs/etc etc.

    Advice to ManagementAdvice

    Choose what you value even when it's not convenient or popular to do so. Loyalty does work both ways.

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