Cox Communications

www.cox.com

Cox Communications Reviews

Updated 31 January 2015
Updated 31 January 2015
735 Reviews
3.4
735 Reviews
Rating Trends

Recommend to a friend
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Cox Communications President Pat Esser
Pat Esser
421 Ratings

Review Highlights

Pros
  • They truly do have a good work/life balance as a whole company (in 39 reviews)

  • Benefits- subsidized cable and internet are good (in 37 reviews)


Cons
  • Pay is lower in the call center than other similar companies nearby (in 18 reviews)

  • Upper management has their own agenda without giving clear strategy to the team (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    One of the biggest presences in many small towns and definitely one of the best employers you could hope for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Universal Home Technician in Lafayette, LA (US)
    Former Employee - Universal Home Technician in Lafayette, LA (US)

    I worked at Cox Communications full-time (more than 5 years)

    Pros

    Leadership is top notch. Time off policies are as to be expected in a company of its size. The leadership is well proportioned and fair. The pay can be a hard sell, especially if you are coming in as an untested candidate, but the pay grows right with you and your skills.

    Cons

    The competition within the company is live and you will be tested at every turn. This company has not stayed lean and competitive with other companies by accident. Incompetence is not rewarded and is weeded out. The main product is service and if you're in the field, you are exposed to genuine extremes of weather, heights, electrical hazards, traffic hazards, dangerous dogs, poisonous bugs, angry customers, etc.
    Of course, they train very well and tell you how to avoid most of the hazards and are very realistic about the difference between training and the real world; then they give you the timeline that you are expected to operate within. You would have to be there for the last item to have any meaning

    Advice to ManagementAdvice

    Stay familiar with the service environment that your field people are operating in. As I said, you are not in your position by accident.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive
    Current Employee - Account Executive

    I have been working at Cox Communications

    Pros

    Good management. Great benefits. Provide all of the tools and training for you to succeed.

    Cons

    Difficult to get into management

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great company culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative in Chesapeake, VA (US)
    Current Employee - Technical Support Representative in Chesapeake, VA (US)

    I have been working at Cox Communications full-time (more than a year)

    Pros

    The benefits are great. Cox has a wonderful company culture and the people all pretty much enjoy being there. Good pay and FREE CABLE (not really free, but heavily discounted).

    Cons

    Loved the company but didn't enjoy my position. Management focused more on metrics and sales than actual technical support.

    Advice to ManagementAdvice

    Don't lean so heavily on metrics. Provide more training on resolving issues and fixing problems instead of only talking about order entry, offering campaigns and selling.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in San Diego, CA (US)
    Former Employee - Marketing Manager in San Diego, CA (US)

    I worked at Cox Communications full-time (more than a year)

    Pros

    Leadership, Courtesy Services & development

    Cons

    Cox Re-orgs fairly often and everyone must reapply for their job.

    Recommends
    Neutral Outlook
  6.  

    Can Be a Good Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cox Communications

    Pros

    Great training, benefits start on first day, etc.

    Cons

    A lot asked for from Technical Support Reps

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    COX Communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications

    Pros

    Great skill acquired, if you work hard

    Cons

    forced overtime, heavy with occurrences aquired

    Advice to ManagementAdvice

    NONE

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great people, good company. Worked in Sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Wichita, KS (US)
    Former Employee - Sales in Wichita, KS (US)

    I worked at Cox Communications

    Pros

    Compensation was good, but always changing how it was done over the years. People are great and most management seemed to really care about you.

    Cons

    Constant changes in metrics and inaccuracy in how they attained the info.

    Advice to ManagementAdvice

    Simplify the ways you score employee metrics. Develop a more consistent method.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Technical Support Representative Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Phoenix, AZ (US)
    Former Employee - Technical Support Representative in Phoenix, AZ (US)

    I worked at Cox Communications full-time (more than a year)

    Pros

    Practically free cable, internet and phone services. Good benefits and a pension plan, which is almost unheard of these days! My supervisor was great! The company is very fair and empathetic if you have a personal problem that requires some time off, like a death in the family or personal illness. Great bunch of people to work with.

    Cons

    24/7, 365 days a year scheduling. Scheduling based on sales performance, not seniority. Sales is a HUGE part of the technical support job so if you are not a sales person, you may want to think twice about working there.

    Advice to ManagementAdvice

    none

    Recommends
  10. 1 person found this helpful  

    Company getting too large for its own good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications

    Pros

    Competitive Pay and Great Benefits,

    Cons

    Job Security, Regionalization and Consolidation. loss of employee and customer focus

    Advice to ManagementAdvice

    Dont forget about the employee or the customer

    Recommends
    Neutral Outlook
    No opinion of CEO

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