Cox Communications Reviews

Updated 15 October 2014
Updated 15 October 2014
655 Reviews
3.4
655 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cox Communications President Pat Esser
Pat Esser
392 Ratings

Review Highlights

Pros
  • They truly do have a good work/life balance as a whole company (in 38 reviews)

  • Benefits- subsidized cable and internet are good (in 37 reviews)


Cons
  • Pay is lower in the call center than other similar companies nearby (in 16 reviews)

  • Lots of pressure to sale and the actual quality of customer service didn't matter anymore (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Great Benefits!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Comm Center Specialist in Las Vegas, NV (US)
    Current Employee - Comm Center Specialist in Las Vegas, NV (US)

    I have been working at Cox Communications full-time (less than an year)

    Pros

    Awesome medical benefits, and opportunity for growth within the company

    Cons

    Based on my experience there are no cons.

    Positive Outlook
    Approves of CEO
  2.  

    Good company overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Las Vegas, NV (US)
    Former Employee - Technical Support Representative in Las Vegas, NV (US)

    I worked at Cox Communications full-time (more than an year)

    Pros

    Compensation and benefits active day 1.

    Cons

    Mandatory overtime everyweek was exhausting

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Great I really loved it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Tucson, AZ (US)
    Former Employee - Customer Service Representative in Tucson, AZ (US)

    I worked at Cox Communications full-time (more than an year)

    Pros

    Great I really loved it

    Cons

    Great I really loved iy

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications full-time (more than 3 years)

    Pros

    Benefits (vacation, insurance, pension and 401(k)
    Pay
    Company Culture
    Work Environment

    Cons

    Customer verbal abuse
    High sales goals

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Sales in Roanoke, VA (US)
    Former Employee - Director of Sales in Roanoke, VA (US)

    I worked at Cox Communications full-time (more than 3 years)

    Pros

    Good product, good culture - customer first oriented

    Cons

    Going through many organizational changes

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Excellent Employee Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Leadership in Rancho Santa Margarita, CA (US)
    Current Employee - Sales Leadership in Rancho Santa Margarita, CA (US)

    I have been working at Cox Communications full-time (more than 3 years)

    Pros

    Excellent employee benefits! Insurance (Medical, Eye, Dentist, Life) cost me around $10 per paycheck as a single person. Cable, Internet, and Phone service for next to nothing. I've seen several "transformations" (aka re-orgs) and, although I feel they happened way too often, the company truly takes care of its employees by offering generous severance packages--they even offered interview tips and training, hosted on-site job fairs when large groups were impacted, and gave ample notice in most situations. They value hiring from within--even from the front line. I was lucky enough to be promoted twice over the course of a couple years which is a testament to my leadership whom helped shape my career and prepare me for the future.

    Cons

    As with any large company (telecommunications in particular), lay-offs have unfortunately occurred all-too-often over the last 2-3 years. Large lay-off decisions seem to have been rushed (or made by inexperienced senior leadership), as the new structures often aren't ready to operate at 100% by the date that the impacted employees leave. It's clear that the executive decision makers at corporate aren't very familiar with the field. This is reflected by the poor decisions made re: policies and programs. Any initiatives that (eventually) get approved take way too long to come to fruition due to the many hoops that corporate makes the field leadership jump through. Most of the field leadership is excellent; however, some are stuck with old-school philosophies and management styles that do not mesh with professional in their early 30's.

    Advice to ManagementAdvice

    Center Management should be required to spend 1 day a month in the field doing side-by-sides with front line employees so that they can make informed decisions, influenced by the people who interact with customers most and are responsible for forming the company's image. Exempt employees that are individual contributors without direct reports should be offered more flexible work schedules, including the option to work from home. Cox is lucky to have very talented employees--make sure you keep them by offering more competitive salaries. Competitors usually offer 10% higher pay--don't lose dedicated employees over such small amounts. The benefits are great, but they don't pay the bills.

    Recommends
    Negative Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Cox Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cox Communications full-time (more than 3 years)

    Pros

    very clear what the daily, weekly and monthly goals are. excellent training and great coaching and feedback, they train you to be very courteous to customers in all departments (except sales) great benefits.

    Cons

    tough to get promoted if they dont know you or you are not friends (or in the click) with the people who make the hiring decisions..the sales department will let you go if you don't reach the strict guidelines of the monthly sales goals, all they care about is $$ revenue and sales

    Advice to ManagementAdvice

    you would have better results if you restructure the employees pay and commission and restructure the monthly sales and revenue quotas you will have more happy and loyal employees and much less turnover

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Customer Retention Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Retention Representative in Las Vegas, NV (US)
    Current Employee - Customer Retention Representative in Las Vegas, NV (US)

    I have been working at Cox Communications full-time (more than an year)

    Pros

    The pay and benefits are good.

    Cons

    I can't think of anything.

    Advice to ManagementAdvice

    None at this time.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    This is very good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Specialist in Irvine, CA (US)
    Current Employee - Security Specialist in Irvine, CA (US)

    I have been working at Cox Communications full-time (less than an year)

    Pros

    Very nice. very good place to start after colleage

    Cons

    Nothing at this time (5 words minimum)

    Advice to ManagementAdvice

    All good

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Impacted or Not

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Rancho Santa Margarita, CA (US)
    Current Employee - Project Manager in Rancho Santa Margarita, CA (US)

    I have been working at Cox Communications full-time (more than 5 years)

    Pros

    Nice area and good people to work with.

    Cons

    For current CA employees their is not a good reason except to have a job and be gainfully employed. The majority of the operations are moving east (AZ, Central and Atlanta areas) and trimming the fat off of the CA company work force. Many of the employees are waiting to receive their last notice by December and after the building is sold in RSM the rest of the employees will be given the option to relocate or say good buy. Just about every employee comes to work wondering if it will be their last day!

    Advice to ManagementAdvice

    Understand the slogan, Lead, Train and Mentor. Much of management are just supervisors or bosses, not leaders. Many of them need leadership courses.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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