Cox Communications

  www.cox.com
  www.cox.com

Cox Communications Reviews

Updated 26 November 2014
Updated 26 November 2014
686 Reviews
3.4
686 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cox Communications President Pat Esser
Pat Esser
400 Ratings

Review Highlights

Pros
  • They truly do have a good work/life balance as a whole company (in 39 reviews)

  • Benefits- subsidized cable and internet are good (in 37 reviews)


Cons
  • Pay is lower in the call center than other similar companies nearby (in 18 reviews)

  • Upper management has their own agenda without giving clear strategy to the team (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in San Diego, CA (US)
    Former Employee - Customer Service Representative in San Diego, CA (US)

    I worked at Cox Communications full-time (more than an year)

    Pros

    Company took care of employees, a lot of opportunity to make money with contests and raffles. Very flexible with schedule

    Cons

    Job was very stressful, because of high prices for services a lot of calls where from unhappy customers

    Advice to ManagementAdvice

    To offer competitive rates cut jobs that are not necessary. I saw a lot of office people not doing much of anything all day just chatting with coworkers.

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    Best company I've ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications full-time (more than an year)

    Pros

    Employee friendly and customer driven

    Cons

    Relocation for opportunities but this is understandable

    Advice to ManagementAdvice

    Keep doing what you're doing

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications

    Pros

    good pay, good benefits, great coworkers

    Cons

    customers expect too much, contractors horrible

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Cox Backbone/Noc/Engineering/Security

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cox Communications

    Pros

    In general just a great atmosphere with extremely talented, technical people.

    Cons

    Still subject to the high churn rate of IT professionals/IP Engineering/Telecommunications

    i.e. layoffs/etc etc.

    Advice to ManagementAdvice

    Choose what you value even when it's not convenient or popular to do so. Loyalty does work both ways.

  6.  

    It started off as one of the best jobs I've ever had and I still love the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Chesapeake, VA (US)
    Former Employee - Sales in Chesapeake, VA (US)

    I worked at Cox Communications full-time (more than 10 years)

    Pros

    There's never a dull moment and you definitely need to stay on your toes. From a benefits perspective they've always treated me and my family the right way and I was appropriately compensated.

    Cons

    Unfortunately I feel the company as moved away from it's family owned mentality and it's become a lot more cutthroat. But I'm sure they will work through it to maintain a delicate balance.

    Advice to ManagementAdvice

    Don't forget how the company became so successful - when you start changing too many things you risk spiraling out of control quickly.

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cox Communications full-time (more than 5 years)

    Pros

    Good work-life balance and fair compensation.

    Cons

    Can be stressful depending on the role you take.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Great company, great local leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Las Vegas, NV (US)
    Current Employee - Anonymous Employee in Las Vegas, NV (US)

    I have been working at Cox Communications full-time (more than 5 years)

    Pros

    Great opportunities for advancement, continuing education, and community involvement. Fair wages with above average benefits.

    Cons

    The company is still going through a lot of internal reorganization which makes for some uncertainty regarding longevity. (Although the impacted departments have typically been given decent notice and severance packages.)

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    good company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cox Communications

    Pros

    great culture, the people were great, the pay and the benefits were real good, i was allowed to work from home which was a real big bonus.

    Cons

    high call volume and very stressful. the people were calling in upset.

    Advice to ManagementAdvice

    more help and better training for the new people

  10.  

    A challenging and caring place to work

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seniot Business Analyst in Atlanta, GA (US)
    Former Employee - Seniot Business Analyst in Atlanta, GA (US)

    I worked at Cox Communications as a contractor (more than 5 years)

    Pros

    Excellent relationship with managers and co-workers

    Cons

    Sometimes too much process got in the way of getting things done

    Advice to ManagementAdvice

    Continue to offer twice weekly fruit basket. It speaks to your commitment to the well being of your employees and contractors.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Cox Communications Employer Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications full-time

    Pros

    Great pay and benefits. Product and service discounts alone make it worthwhile to work here

    Cons

    Career growth in the marketing department is difficult

    Recommends
    Positive Outlook

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