DFS Group

  www.dfsgalleria.com
  www.dfsgalleria.com

DFS Group Reviews

Updated 6 December 2014
Updated 6 December 2014
46 Reviews
3.6
46 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DFS Group Chairman & CEO Philippe Schaus
Philippe Schaus
3 Ratings

Employee Reviews

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  1.  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Los Angeles, CA (US)
    Current Employee - Manager in Los Angeles, CA (US)

    I have been working at DFS Group

    Pros

    Building a great and inclusive culture based on the customer experience

    Cons

    Email load is heavy
    Travel retail is unpredictable

    Advice to ManagementAdvice

    Philippe has great vision and if we all follow and dedicate to the goal we will be the best.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    I love my job, great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Promoter in Jamaica, NY (US)
    Current Employee - Sales Promoter in Jamaica, NY (US)

    I have been working at DFS Group part-time (less than an year)

    Pros

    easy, great pay, benefits, flexiable, opportunity to advance, gifts, incentives, bonuses. overall you will learn and be rewarded on top of pay. i am happy with working here.

    Cons

    little training so you will basically teach yourself until you attend certain vendor trainings, also it gets pretty unorganized with how we work on the floor and what we have to offer customer

    Advice to ManagementAdvice

    work out certain kinks with boosting productivity.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DFS Group

    Pros

    Great company culture. Very smart enthusiastic people. Opportunity to directly impact business and have great exposure to many markets.

    Cons

    Lots of political infighting at senior management level. Lack of clear direction from senior managers. Extremely heavy workload with piles of projects that are all urgent. Poor systems for managing business.

    Advice to ManagementAdvice

    Take an in-depth look at workloads across the company from multiple view points. When strategies are announced have the support behind them to make it successful. Focus more on growing existing operations and less on expansion. Make a decision and execute it consistently across the company.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    senior manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DFS Group as a contractor

    Pros

    very good compensation. no long work hours. opportunity to climb.

    Cons

    none that i can think of.

    Advice to ManagementAdvice

    good job.

  6.  

    REALLY CARES FOR EMPLOYEES

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Honolulu, HI (US)
    Current Employee - Anonymous Employee in Honolulu, HI (US)

    I have been working at DFS Group full-time (more than an year)

    Pros

    Good company to work for with great room to advance and grow. You'll be able to learn about the business especially in a luxury selling environment.

    Cons

    Work life balance may be an issue when working in a highly touristed location that runs 365 days a year.

  7.  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead in Honolulu, HI (US)
    Former Employee - Team Lead in Honolulu, HI (US)

    I worked at DFS Group full-time (more than 10 years)

    Pros

    brands and people are great, staff are fully trained in customer service, and great benefits,

    Cons

    languages skills. DFS are surrounded by demographic culture and it is a challenge to work with people if you are not mufti-laguage

    Advice to ManagementAdvice

    being passionate to your people, store, products and your brands. be a good listener and be fair to everyone else

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Diverse environment to work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Singapore (Singapore)
    Former Employee - Sales Associate in Singapore (Singapore)

    I worked at DFS Group part-time (less than an year)

    Pros

    Get to meet celebrities flying off from the airport. Good pay for part timers and friendly staff who are willing to help you when you are still new.

    Cons

    Irregular hours, especially when you are working night shift, can last till 12 midnight with no cab rebates at all. Changi Airport is very far to travel to even if you live in Central area.

    Advice to ManagementAdvice

    Could do more to manage the teams and train staff as there are not much training given.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Smoke and Mirrors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DFS Group full-time (more than 5 years)

    Pros

    - good deals during employee sales
    - opportunity to learn about luxury retail from all business aspects (merchandising, distribution, operations, etc.)

    Cons

    - awful politics and nepotism
    - top-down business structure, even though upper management denies it
    - poor organization, communication, unclear objectives due to lack of leadership from upper management
    - mission statement, values, and training classes are not actually put into action by company leaders, and seem to be used as an attempt to brainwash employees
    - many employees can get away with not doing their job through faking it (blatant use of politics, covering your tracks, all talk and no action)

    Advice to ManagementAdvice

    Lead by example, not behind your desk. Instead of constantly talking about what needs to be done, why not show it? Take accountability. Always support and inspire your team instead of throwing them under the bus to save yourself. Look at the bigger picture and figure out what really matters and makes a difference.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    straight-laced corporate institution with little focus on employee empowerment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialist in Torrance, CA (US)
    Former Employee - Specialist in Torrance, CA (US)

    I worked at DFS Group full-time (more than an year)

    Pros

    great benefits, decent time-off policies, decent career opportunities globally, not domestically

    Cons

    little to no career growth opportunities domestically, slightly oppressive/dry/straight-laced traditionally corporate office culture, not as flexible in terms of schedule

    Advice to ManagementAdvice

    strive for better office culture with more relaxed environment, focus on team-bonding initiatives

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    8 years here and nothing to show for it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance Assistant in Singapore (Singapore)
    Current Employee - Finance Assistant in Singapore (Singapore)

    I have been working at DFS Group full-time (more than 5 years)

    Pros

    Employee discounts extended to a wide range of luxury goods sold in the stores.
    Adequate welfare and benefits.

    Cons

    Slow career growth and progression.
    Fast track reserved for those with local degrees and accounting majors.
    I have a degree but am grossly underpaid in spite of my years of experience and qualifications, at least in comparison to my peers.
    Seemingly open culture but only semi-transparent and subject to the dynamics of interpersonal relationships.
    Work performance is moderated by the bell curve, which means ratings typically hover in the ''meet expectations" range, and that is difficult to make the leap to the next one.

    Advice to ManagementAdvice

    Listen.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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