DFS Group Reviews

Updated 2 October 2014
Updated 2 October 2014
42 Reviews
3.4
42 Reviews
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DFS Group Chairman & CEO Philippe Schaus
Philippe Schaus
2 Ratings

Employee Reviews

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  1.  

    REALLY CARES FOR EMPLOYEES

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Honolulu, HI (US)
    Current Employee - Anonymous Employee in Honolulu, HI (US)

    I have been working at DFS Group full-time (more than an year)

    Pros

    Good company to work for with great room to advance and grow. You'll be able to learn about the business especially in a luxury selling environment.

    Cons

    Work life balance may be an issue when working in a highly touristed location that runs 365 days a year.

  2.  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead in Honolulu, HI (US)
    Former Employee - Team Lead in Honolulu, HI (US)

    I worked at DFS Group full-time (more than 10 years)

    Pros

    brands and people are great, staff are fully trained in customer service, and great benefits,

    Cons

    languages skills. DFS are surrounded by demographic culture and it is a challenge to work with people if you are not mufti-laguage

    Advice to ManagementAdvice

    being passionate to your people, store, products and your brands. be a good listener and be fair to everyone else

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Diverse environment to work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Singapore (Singapore)
    Former Employee - Sales Associate in Singapore (Singapore)

    I worked at DFS Group part-time (less than an year)

    Pros

    Get to meet celebrities flying off from the airport. Good pay for part timers and friendly staff who are willing to help you when you are still new.

    Cons

    Irregular hours, especially when you are working night shift, can last till 12 midnight with no cab rebates at all. Changi Airport is very far to travel to even if you live in Central area.

    Advice to ManagementAdvice

    Could do more to manage the teams and train staff as there are not much training given.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Smoke and Mirrors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DFS Group full-time (more than 5 years)

    Pros

    - good deals during employee sales
    - opportunity to learn about luxury retail from all business aspects (merchandising, distribution, operations, etc.)

    Cons

    - awful politics and nepotism
    - top-down business structure, even though upper management denies it
    - poor organization, communication, unclear objectives due to lack of leadership from upper management
    - mission statement, values, and training classes are not actually put into action by company leaders, and seem to be used as an attempt to brainwash employees
    - many employees can get away with not doing their job through faking it (blatant use of politics, covering your tracks, all talk and no action)

    Advice to ManagementAdvice

    Lead by example, not behind your desk. Instead of constantly talking about what needs to be done, why not show it? Take accountability. Always support and inspire your team instead of throwing them under the bus to save yourself. Look at the bigger picture and figure out what really matters and makes a difference.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    straight-laced corporate institution with little focus on employee empowerment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialist in Torrance, CA (US)
    Former Employee - Specialist in Torrance, CA (US)

    I worked at DFS Group full-time (more than an year)

    Pros

    great benefits, decent time-off policies, decent career opportunities globally, not domestically

    Cons

    little to no career growth opportunities domestically, slightly oppressive/dry/straight-laced traditionally corporate office culture, not as flexible in terms of schedule

    Advice to ManagementAdvice

    strive for better office culture with more relaxed environment, focus on team-bonding initiatives

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    8 years here and nothing to show for it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance Assistant in Singapore (Singapore)
    Current Employee - Finance Assistant in Singapore (Singapore)

    I have been working at DFS Group full-time (more than 5 years)

    Pros

    Employee discounts extended to a wide range of luxury goods sold in the stores.
    Adequate welfare and benefits.

    Cons

    Slow career growth and progression.
    Fast track reserved for those with local degrees and accounting majors.
    I have a degree but am grossly underpaid in spite of my years of experience and qualifications, at least in comparison to my peers.
    Seemingly open culture but only semi-transparent and subject to the dynamics of interpersonal relationships.
    Work performance is moderated by the bell curve, which means ratings typically hover in the ''meet expectations" range, and that is difficult to make the leap to the next one.

    Advice to ManagementAdvice

    Listen.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Its all about Luxury and Out Standing Customer Service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Auckland (New Zealand)
    Former Employee - Sales Associate in Auckland (New Zealand)

    I worked at DFS Group full-time (more than an year)

    Pros

    Highly Organised Global Business Environment, Exceptional People, Free Goodies, Frequent Product and Inter personal Training Sessions for continuous Development.
    One can often have a chance to serve Celebrities, DFS takes pride in creating World Class Shopping Gallerias.

    Cons

    Competitive Pay, Niche Target Market, Odd Shift hours,

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    All perfect

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DFS Group

    Pros

    all to my satisfacztion so far

    Cons

    can not say anything negatice at this point

  10.  

    A great company to work for!

    • Culture & Values
    Former Employee - Business Analyst/Business Controller in Hong Kong (Hong Kong)
    Former Employee - Business Analyst/Business Controller in Hong Kong (Hong Kong)

    I worked at DFS Group as a contractor

    Pros

    DFS have great corporate culture and values. The company is taking care of its staff and provides many trainings. This is a pleasant workplace. Indeed, It is known for being one of the best company to work for in the luxury industry because of its atmosphere as people are less snob than in other companies. In addition, as the company is growing there are many challenges to accomplish and it offers lot of opportunities.

    Cons

    I don't have real cons to highlight. However, I would just mention that the work load is relatively important.

    Recommends
  11.  

    An international and very corporate company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandise Assistant in Hong Kong (Hong Kong)
    Current Employee - Merchandise Assistant in Hong Kong (Hong Kong)

    I have been working at DFS Group full-time (more than an year)

    Pros

    Salary is higher than average compare to similar position in other companies. I highly recommend to start out at this company as an Management trainee.

    Cons

    Poorly constructed processes for day-in and day-out tasks.

    Advice to ManagementAdvice

    Review the career path process of MT vs non-MT. An MT learn half of the process and earn double the salary plus housing allowance. And they get promoted after the program vs a non-MT starts at the bottom and face lots of challenges to get promoted.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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