DFS Group

www.dfsgalleria.com

DFS Group Reviews

Updated 23 January 2015
Updated 23 January 2015
48 Reviews
3.6
48 Reviews
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DFS Group Chairman & CEO Philippe Schaus
Philippe Schaus
3 Ratings

Employee Reviews

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  1.  

    Diverse environment to work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Singapore (Singapore)
    Former Employee - Sales Associate in Singapore (Singapore)

    I worked at DFS Group part-time (less than an year)

    Pros

    Get to meet celebrities flying off from the airport. Good pay for part timers and friendly staff who are willing to help you when you are still new.

    Cons

    Irregular hours, especially when you are working night shift, can last till 12 midnight with no cab rebates at all. Changi Airport is very far to travel to even if you live in Central area.

    Advice to ManagementAdvice

    Could do more to manage the teams and train staff as there are not much training given.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Its all about Luxury and Out Standing Customer Service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Auckland (New Zealand)
    Former Employee - Sales Associate in Auckland (New Zealand)

    I worked at DFS Group full-time (more than an year)

    Pros

    Highly Organised Global Business Environment, Exceptional People, Free Goodies, Frequent Product and Inter personal Training Sessions for continuous Development.
    One can often have a chance to serve Celebrities, DFS takes pride in creating World Class Shopping Gallerias.

    Cons

    Competitive Pay, Niche Target Market, Odd Shift hours,

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    All perfect

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DFS Group

    Pros

    all to my satisfacztion so far

    Cons

    can not say anything negatice at this point

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  5.  

    Smoke and Mirrors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DFS Group full-time (more than 5 years)

    Pros

    - good deals during employee sales
    - opportunity to learn about luxury retail from all business aspects (merchandising, distribution, operations, etc.)

    Cons

    - awful politics and nepotism
    - top-down business structure, even though upper management denies it
    - poor organization, communication, unclear objectives due to lack of leadership from upper management
    - mission statement, values, and training classes are not actually put into action by company leaders, and seem to be used as an attempt to brainwash employees
    - many employees can get away with not doing their job through faking it (blatant use of politics, covering your tracks, all talk and no action)

    Advice to ManagementAdvice

    Lead by example, not behind your desk. Instead of constantly talking about what needs to be done, why not show it? Take accountability. Always support and inspire your team instead of throwing them under the bus to save yourself. Look at the bigger picture and figure out what really matters and makes a difference.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    8 years here and nothing to show for it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance Assistant in Singapore (Singapore)
    Current Employee - Finance Assistant in Singapore (Singapore)

    I have been working at DFS Group full-time (more than 5 years)

    Pros

    Employee discounts extended to a wide range of luxury goods sold in the stores.
    Adequate welfare and benefits.

    Cons

    Slow career growth and progression.
    Fast track reserved for those with local degrees and accounting majors.
    I have a degree but am grossly underpaid in spite of my years of experience and qualifications, at least in comparison to my peers.
    Seemingly open culture but only semi-transparent and subject to the dynamics of interpersonal relationships.
    Work performance is moderated by the bell curve, which means ratings typically hover in the ''meet expectations" range, and that is difficult to make the leap to the next one.

    Advice to ManagementAdvice

    Listen.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    A great company to work for!

    • Culture & Values
    Former Employee - Business Analyst/Business Controller in Hong Kong (Hong Kong)
    Former Employee - Business Analyst/Business Controller in Hong Kong (Hong Kong)

    I worked at DFS Group as a contractor

    Pros

    DFS have great corporate culture and values. The company is taking care of its staff and provides many trainings. This is a pleasant workplace. Indeed, It is known for being one of the best company to work for in the luxury industry because of its atmosphere as people are less snob than in other companies. In addition, as the company is growing there are many challenges to accomplish and it offers lot of opportunities.

    Cons

    I don't have real cons to highlight. However, I would just mention that the work load is relatively important.

    Recommends
  8.  

    An international and very corporate company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandise Assistant in Hong Kong (Hong Kong)
    Current Employee - Merchandise Assistant in Hong Kong (Hong Kong)

    I have been working at DFS Group full-time (more than an year)

    Pros

    Salary is higher than average compare to similar position in other companies. I highly recommend to start out at this company as an Management trainee.

    Cons

    Poorly constructed processes for day-in and day-out tasks.

    Advice to ManagementAdvice

    Review the career path process of MT vs non-MT. An MT learn half of the process and earn double the salary plus housing allowance. And they get promoted after the program vs a non-MT starts at the bottom and face lots of challenges to get promoted.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    PSM Role

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Sales Manager in Hong Kong (Hong Kong)
    Current Employee - Product Sales Manager in Hong Kong (Hong Kong)

    I have been working at DFS Group full-time (more than 5 years)

    Pros

    Dynamic, active. Different divisions/stores have differing cultures. Great supportive managers and bosses if they are on your side. At times great culture and some great colleagues to work with

    Cons

    At times political, again depends on which stores. It can be pressurizing though not impossible to accomplish tasks given, can at times try to do too much at one time lacking focus. Again location have different issues which cannot be covered completed

    Advice to ManagementAdvice

    Speak and know the salesforce including the challenges encountered by PSMs, give us tools to drive the business and build a team especially if in a new location

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DFS Group

    Pros

    Good environment and benefits, hard to get promoted

    Cons

    hectic, not much work lifebalance

    Advice to ManagementAdvice

    -

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Worth to invest the time if you are a retail person but a lot to suffer!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandiser
    Former Employee - Merchandiser

    I worked at DFS Group full-time (more than an year)

    Pros

    - Multi-brand environment, great brand exposure
    - International cultural, colleagues are from interesting backgrounds
    - Possible to change team and offer great opportunities to learn

    Cons

    - Very political work environment, colleagues are quite divided into different groups
    - Poor communication with managers, don't even think about senior management
    - Promotion is for French or Americans, for local employees, you can see the glass ceiling on day 1
    - Poor benefit and package to local contact employees,
    - Bonus is very bad as in management set very unachieveable targets, far below than what says on the contract
    - Very last minute work environment and cause a lot of unnecessary overtime work
    - Pretend to be work life balance which sounds very fake, after you enjoy those " happy hours", just more work is waiting for you

    Advice to ManagementAdvice

    - Value local employees
    - Hire more people for those teams are understaffed
    - Pay more if you want the smart people stay
    - Care about the quality of work, not just about those who talk more than actually work

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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