DIRECTV Reviews

Updated 25 August 2014
Updated 25 August 2014
542 Reviews

3.2
542 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DIRECTV Chairman, President, and CEO Michael D. (Mike) White
Michael D. (Mike) White
303 Ratings

Review Highlights

Pros
  • This company also provides great benefits with a good vacation and time off plan (in 32 reviews)

  • Good benefits and a strong commitment to doing things the right way (in 31 reviews)


Cons
  • Long hours and have to work hard for a work/life balance (in 12 reviews)

  • Starting salary and long hours seem to account for the buik of the high turnover rate for new hires (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Wonderful experience with wonderful people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Automation Engineer  in  El Segundo, CA (US)
    Current Employee - Automation Engineer in El Segundo, CA (US)

    I have been working at DIRECTV full-time for more than a year

    Pros

    Flexible hours, great people, management is also good.

    Cons

    Traffic is really bad but you end up getting used to it.

    Advice to ManagementAdvice

    Everyone has been super helpful.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    THIS IS ONE OF THE BEST COMPANIES I HAVE WORKED FOR!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Englewood, CO (US)
    Current Employee - Manager in Englewood, CO (US)

    I have been working at DIRECTV full-time for more than a year

    Pros

    - Amazing culture
    - Everyone is always happy
    - Collaborative culture
    - Good benefits and compensation
    - Very employee focused
    - Very strong sense of social responsibility
    - Lots of opportunity for development and advancement
    - Transparency and communication within the company
    - Best in Class employee engagement based on most recent Organizational Health Survey
    - Top 10 Best Places to Work in Denver

    Cons

    - Still could use some standardization between departments
    - Sometimes there is not a consistency with the title a person holds and the work that they do
    - Benefits kick in the first of the month after 60 days. It would be nice if that were shortened

    Advice to ManagementAdvice

    With the AT&T deal ongoing, continue to cascade information down through the ranks. You have done a great job so far so continue in that vain.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Fast learning company concerned mostly about customer sat, and getting better about caring for the employees needs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Technician  in  Knoxville, TN (US)
    Current Employee - Field Technician in Knoxville, TN (US)

    I have been working at DIRECTV full-time for more than 8 years

    Pros

    Freedom during the work day, nobody breathing down your neck, decent co worker environment overall.

    Cons

    In this "small town" setting, no room to advance unless you relocate, stingy site manager who grasps every penny with all of his power resulting in terrible raises and unnecessary pressure. Complete lack of trust on all levels and you get the sense that you are always guilty until proven innocent. Working in all elements is a big downer in this field, as you will work in all settings, hot cold, rain, snow, sleet, freezing rain, torrential downpour, dirty environments, clean environments, crawl in attics, crawlspaces, in some cases even been through sewage, and an overall labor intensive job while working in all said scenarios.

    Advice to ManagementAdvice

    Focus on making the pay much higher, eliminate favoritism, push every individual to unlock their potential in hopes to move up, and even encourage and mentor promoting the individuals. This would help attract real talent, and push the motivation of the current talent you wish to keep. As for myself, I'm constantly on the lookout for a new job that will pay enough to keep my family afloat. Its shameful and demoralizing to have this level of expertise and make so little for it. We are the face of DIRECTV, start acting like it. Think about the guys who are in the trenches and think about how they're wondering how to pay bills, put food into their kids mouths, and make all ends meet without just living paycheck to paycheck.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Technical Support Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support- DIRECTV  in  Denver, CO (US)
    Current Employee - Technical Support- DIRECTV in Denver, CO (US)

    I have been working at DIRECTV full-time for less than a year

    Pros

    You receive extensive training. Everyone seems to care about each other. Team environment was helpful in sharing best practices. They try to make it a fun environment. Adjustable desks so you can stand or sit.

    Cons

    Pay is average. You share desks so you don't get your own desk. Only a couple of Mon-Fri shifts available.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    They hire in droves and just as many leave

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DIRECTV

    Pros

    health insurance. Pay is only $9/hr.

    Cons

    Fast paced. Feeling drained. Damned if you do this, damned if you do that.

  7.  

    All in all, it's okay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DIRECTV

    Pros

    Cool people, some cool supervisors.
    Decent pay oh and the perks are really nice.

    Cons

    It's a sales environment so... Just know that they will expect you to be a rock star at selling EVERYTHING they have, so don't get more comfortable selling one thing over the other because you'll get in trouble.

    Advice to ManagementAdvice

    Keep doing your thing.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Never saw a company that was more overstaffed and so inefficient

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Administrator  in  El Segundo, CA (US)
    Current Employee - Linux Administrator in El Segundo, CA (US)

    I have been working at DIRECTV full-time for more than 8 years

    Pros

    It is near Hollywood. It inspires people to be an actor, and pretend to listen to your work colleagues.

    Cons

    Very inefficient. Too many people who do not actually know much, and do not contribute technically. A culture in which people do not do basic research on Google before discussing a technical issue. Not everyone can contribute at a super star technical level- but a Linux administrator should understand Linux administration before commenting on a new feature of Linux- and so on....

    Advice to ManagementAdvice

    Benchmark against much better IT organization, and improve.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Worse commission pay structure ever.Making $300-$400 every 2 to maybe 3 weeks is not ideal....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Beaumont, TX (US)
    Former Employee - Sales Representative in Beaumont, TX (US)

    I worked at DIRECTV full-time for more than a year

    Pros

    Somewhat flexible schedule
    Sales teams are usually pretty upbeat

    Cons

    Management seems to be more worried about having people that will get them their bonus and not so much correct marketing for the demographic of the area. Being on your feet all day with nothing more than a table with pamphlets is not a great way to sell products. You would only get paid if the customer actually went through with installation. This is understandable, however, management does not notify employees of exactly what orders were completed. So the employee never knows how much their check will be. The management also takes out their bonus cut before you get your commission. So, your payout may be floated over a 2-3 week period. Ex. you sign up 10 customer one week @ $100 dollar commission per completed order. 7 complete the installation. You don;t get your 700 buck the next check. You may get $300-$400 and a week late get the rest. Very difficult when you are trying to plan to pay bills.

    Advice to ManagementAdvice

    In an area where it is easier and faster to get cable, management and marketing should be more creative with strategies to help build a customer base.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Did not enjoy working for this company mainly because they do not care about the customrt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support- DIRECTV  in  Murray, UT (US)
    Former Employee - Technical Support- DIRECTV in Murray, UT (US)

    I worked at DIRECTV part-time for more than a year

    Pros

    I was allowed to work from home

    Cons

    High stress...focus on how quickly a call can be completed

    Advice to ManagementAdvice

    Start caring more about the customers and how they are treated instead of encouraging employees to get off the call quickly.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    It was an okay journey

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Los Angeles, CA (US)
    Former Employee - Customer Service Representative in Los Angeles, CA (US)

    I worked at DIRECTV part-time for more than a year

    Pros

    Flexible hours, great co workers! Were still friends to this day

    Cons

    Lots of favoritism, boss was very mood swingy

    Advice to ManagementAdvice

    I have nothing to say to them

    Recommends
    Positive Outlook
    No opinion of CEO

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