DISH
2.5 of 5 1,474 reviews
www.dishnetwork.com Denver, CO 5000+ Employees

DISH Reviews

Updated Apr 21, 2014
All Employees Current Employees Only

2.5 1,474 reviews

                             

50% Approve of the CEO

DISH Director, President and CEO Joseph Clayton

Joseph Clayton

(930 ratings)

36% of employees recommend this company to a friend
1,474 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Pay is good: a lot of sales reps are doing very well in Roseland"
    in 63 reviews
  • "Other pros include living in Denver and a good work/life balance (I work 830 - 6pm usually)"
    in 29 reviews
Cons:
  • "Unless your friends with upper management, you have no chance of advancement"
    in 92 reviews
  • "As far as the work life balance they change schedules dissolve schedules for all types of reasons"
    in 34 reviews
  • Show more review highlights

Reviews

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  • Disapproves of CEO

1 person found this helpful  

Worst company ever

FSS I (Current Employee)
Maryland

I have been working at DISH full-time for less than a year

ProsIt's better than unemployment. Maybe

ConsWell when first read all the reviews here I thought maybe there just disgruntled workers. Well I am still an active employee 3 months strong and trying to get the hell away from dish. Everything you read is true. The pay is low , the work is dangerous but the company always cover themselves so you can't sue. Want example you say? Ok here it goes! As a field tech we are not allowed to go on roofs to place a dish. Hmmm geese seem to me all the dishes are where? You co-workers are essentially useless there under so much pressure from there metric that they can't help if you need it. Ok my supervisor say you can't go beyond fss4 unless you have a degree well most people don't get to fss2. Here's why. You have to get a 10 on your customer satisfaction surveys there are so many variables,with that it not even funny.mif the customer has a bad experience with customer service before you get there guess what your rating is gonna be. Next one, Internet connectivity. You must connect all there mpeg 4 equipment to the Internet so customers can get there on demand. Lets think about that, I am always in low income neighborhoods they barely can afford the cable most don't have phones or computers so no connectivity for me, or there the person who just uses a hotspot and refuses to run up there data plan for a cable box, moving on , trouble calls. If a customer call for any reason this is my favorite the tv is on the wrong input, you are charged with the trouble but the reasons vary. Some are the techs fault but usually the customer just wants more for less. Then points per hour well since the customer service department is so crappy to not only the customers but the techs. They usually get a customer off the phone as quickly as possible to meet there call quota. What this mean is very inaccurate orders. The is given point based on what the customer orders. So when you show up thinking your going to a 2 room install and it's more like 6 you get the same points. Lastly this no raises if you are failing any part of this. So we have guys there which is all except 5 people . Who are still tech 1. That's right no raise or cost of living increase. The benefits are a joke 1,250 copayment for single. Then most of the procedures are only covered at 20percent up to 10,000. With wife or husband that copayment jumps to 2,500 and pretty the same coverage. So healthcare is a joke here. Well that's it for now but I will continue to update 3/26/2013

Advice to Senior ManagementThey won't listen. They are winning. Divide and conquer

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Steady job, good pay, long hours

Installer (Current Employee)
Denver, CO (US)

I have been working at DISH for more than 3 years

ProsAfter going through training, this job is pretty steady. Unless you really mess up, you'll slowly be promoted and get the occassional raises. The place most people mess up is on their metrics. Stick with rules, keep an eye on your metrics, and that's pretty much it. Besides picking up the van and dropping it off, the rest of you day will be driving or at a customer's doing installation / service work. Most techs don't mind spending the majority of their day alone. 4 day work week is great and so is the free TV.

ConsBe prepared for long days of physical labor. Most shifts are 12-13 hours and occasionally 14-15.
Sometimes customers can be difficult to deal with and occasionally you end up seeing some crazy things inside the subscriber's house! I can't believe people don't cleanup before having a service person come over!?

Advice to Senior ManagementLet techs take trucks home. It will save us a little time, but a lot of energy!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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professional, stable job with growth opportunities

CSR4 - Broadband Support (Current Employee)
Columbus, OH (US)

I have been working at DISH full-time for more than 5 years

ProsPay is good for these parts, especially if you stick with it for a few years. Pay increases quickly as you move up the ladder and bonuses are generous if you make your metrics. Dish is all about the metrics, so do well there and you will have a steady job and move up quickly.Workplace is nice, and my supervisors and managers have always treated my professionally. Benefits include health insurance, 401(k) and of course free TV.

ConsDefinitely have to stick the rules. Don't try to be crafty or sneaky or to bend the rules. Dish is a large corporation that rewards following the system.

Advice to Senior ManagementThe way that reps are evaluated focused on quickly resolving customer issues. Right now, the emphasis is on "quick" is too much. Focusing on quantity over quality ends up increasing call volume.

Yes, I would recommend this company to a friend

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Just another day in paradise

Css2/TE21 (Current Employee)
Harlingen, TX (US)

I have been working at DISH full-time for less than a year

ProsGreat schedule, room to grow and awesome development

ConsNot being able to take a weeks vacation even if you have earned it

Advice to Senior ManagementRealize the we are humans and not machines. A weeks vacation is well deserved as well as needed for people who have family out of town or state.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Success is rewarded and the people are smart, talented and welcoming.

Manager (Current Employee)
Englewood, CO (US)

I have been working at DISH full-time for more than a year

ProsMy boss is balanced and gives me the opprotunity to succeed. He supports me as a person, a father and an employee. DISH's leadership is dedicated to building a talented team to work in an exciting industry. The company invests in its future and is poised to change the way consumers interact with technology.

ConsThe location is a bit outside the heart of Denver, which can make a commute challenging.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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All around great job

Inside Sales Associate (Current Employee)
Denver, CO (US)

I have been working at DISH full-time for more than 5 years

ProsI've been working at Dish in sales now for 5 years in the Riverfront call center. Though I've always liked my job, it's improved drastically over the last few years:
- more metric based evaluations
- commissions structures are more favorable to sales reps
- health insurance plans are better
- removed some paper pushers from the bottom of management

The best thing about this job is that the income depends soley on myself. If I do sales well, then I make a good income. I like this self-reliance and and self-driven approach to a job. It's been a great fit for me. Other perks include working with a great team and free programming.

ConsSales at Dish have to be honest, because they'll penalize you (and eventually fire you) if your new ads churn. You have to sell to subscribers who won't disconnect. The products and packages of Dish can be complex and a sales rep has to know them by heart.

Advice to Senior ManagementSimplify product offering and packages. This will make it easier to sell and will reduce customer service calls as well.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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great experience working at Dish

Call Center Supervisor (Former Employee)

I worked at DISH full-time for more than a year

ProsI worked for Dish for 2 years and it was really a good experience for me. The work environment was pleasant and my coworkers were friendly and helpful. This was my first job in a call-center, but the training was thorough and initially a supervisor frequently checked up on me. I guess it depends on the trainer, but I found that our classroom training was actually pretty complete. The first call I answered was still a little bit nerve-racking, but soon I got over it.

I've found that management (managers, coaches, supervisors, and trainers) treat us with respect and as responsible adults. Even as a call-center newbie, I was promoted after 12 months and think that this experience helped me get a management position in a call-center (where I work today)

ConsThere's a high employee turnover. I think that's largely because HR doesn't clearly set expectations for what it's like in the call-center. But it affects all of us in the call-center because we're constantly having to train new people. The health care options are pretty bad and I ended up just opting out of it.

Advice to Senior ManagementTry to retain employees longer. It's costs the company a lot of time and money to train so many people.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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great technology, strong team

Front End Developer (Current Employee)
New York, NY (US)

I have been working at DISH full-time for more than 3 years

ProsWork on the newest platforms and with the best equipment
Build best in class video applications for mobile, tablet, desktop, and TV
Learn from coworkers who were industry pioneers with Move Networks and Sling Media
Occasional travel to California or Utah
Upper management seems to have a longterm vision for growing the company
Good work life balance: people in our office arrive around 10am and leave by 7pm
Office is in West Soho and near the subway. Coworkers live in Manhattan, Brooklyn, and NJ
Pay is good though promotions are slow

ConsBeing away from the corporate HQ certainly takes its toll in terms of efficiency and communication. Sometimes our office can feel isolated from the rest of Dish

Advice to Senior ManagementThe NYC office has a lot of talent, but internal communication needs to be improved so that we are working better with the HQ.

Yes, I would recommend this company to a friend

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Insides Sales

Anonymous Employee (Former Employee)

I worked at DISH

ProsThe pay overall was good. Stock Plan was good. The people I worked with were good.

ConsThere are too many factors in your commission, they force you to work overtime and pay you less than your hourly rate when you work the overtime. Management was always constantly changing for no reason. I've seen the best managers terminated through no fault of their own.

Advice to Senior ManagementOvertime is factored too much into your commission structure.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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fun place to work

Graphic Designer (Current Employee)
Denver, CO (US)

I have been working at DISH full-time for more than 3 years

ProsGreat co-workers led by strong management. There's a real positive momentum right now because our products are winning awards and selling well. Plus, Charlie Ergen has a strategy to take us out of the mature pay TV market and into the wireless market.

My coworkers get on well and we sometimes do events together. Even as a designer, I sometimes get invited to events put on by the programmers like HBO or Starz.

All-in-all: this has been a great job.

ConsSometimes there's a culture class between old-school pay television people and more forward thinking team members who focus on tech, apps, and OTT. But I guess that's normal since most of our money comes from pay television still.

Advice to Senior ManagementHire more people who are "Digital Natives"

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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The Dish on DISH. Pride: We possess the integrity to set high goals and the commitment to achieve the results. We believe pride is a personal commitment, to do your best in everything you do.Our Core Values… Full Overview

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