DISH Reviews

Updated 28 August 2014
Updated 28 August 2014
1,813 Reviews

2.8
1,813 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
DISH Director, President and CEO Joseph Clayton
Joseph Clayton
1,166 Ratings

Review Highlights

Pros
  • Pay is good for these parts, especially if you stick with it for a few years (in 72 reviews)

  • Good work life balance: people in our office arrive around 10am and leave by 7pm (in 36 reviews)


Cons
  • As far as the work life balance they change schedules dissolve schedules for all types of reasons (in 40 reviews)

  • Unless your friends with upper management, you have no chance of advancement (in 100 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Worst company ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - FSS I  in  Maryland
    Current Employee - FSS I in Maryland

    I have been working at DISH full-time for less than a year

    Pros

    It's better than unemployment. Maybe

    Cons

    Well when first read all the reviews here I thought maybe there just disgruntled workers. Well I am still an active employee 3 months strong and trying to get the hell away from dish. Everything you read is true. The pay is low , the work is dangerous but the company always cover themselves so you can't sue. Want example you say? Ok here it goes! As a field tech we are not allowed to go on roofs to place a dish. Hmmm geese seem to me all the dishes are where? You co-workers are essentially useless there under so much pressure from there metric that they can't help if you need it. Ok my supervisor say you can't go beyond fss4 unless you have a degree well most people don't get to fss2. Here's why. You have to get a 10 on your customer satisfaction surveys there are so many variables,with that it not even funny.mif the customer has a bad experience with customer service before you get there guess what your rating is gonna be. Next one, Internet connectivity. You must connect all there mpeg 4 equipment to the Internet so customers can get there on demand. Lets think about that, I am always in low income neighborhoods they barely can afford the cable most don't have phones or computers so no connectivity for me, or there the person who just uses a hotspot and refuses to run up there data plan for a cable box, moving on , trouble calls. If a customer call for any reason this is my favorite the tv is on the wrong input, you are charged with the trouble but the reasons vary. Some are the techs fault but usually the customer just wants more for less. Then points per hour well since the customer service department is so crappy to not only the customers but the techs. They usually get a customer off the phone as quickly as possible to meet there call quota. What this mean is very inaccurate orders. The is given point based on what the customer orders. So when you show up thinking your going to a 2 room install and it's more like 6 you get the same points. Lastly this no raises if you are failing any part of this. So we have guys there which is all except 5 people . Who are still tech 1. That's right no raise or cost of living increase. The benefits are a joke 1,250 copayment for single. Then most of the procedures are only covered at 20percent up to 10,000. With wife or husband that copayment jumps to 2,500 and pretty the same coverage. So healthcare is a joke here. Well that's it for now but I will continue to update 3/26/2013

    Advice to ManagementAdvice

    They won't listen. They are winning. Divide and conquer

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Has been a great company to work for.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DISH

    Pros

    Great pay....easy job and great bonus monthly. Also..our site manager has been tremendous to our success. I can honestly say if it wasnt for him and his great work ethics..I would not be where I'm at today.

    Cons

    No conns for me...You can't expect to work for a place with no obstcales... Make you own path to success and be the solution..stop complaining to stand up and say something if you dont like it.

    Advice to ManagementAdvice

    Understand your role and understand how you got there. One thing I would say for them is...would you be a coach and want to work for yourself? If so then keep doing what your doing...if not begin to work on yourself before your work on others.

  3. 2 people found this helpful  

    My experience as a summer intern with DISH.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager  in  Englewood, CO (US)
    Former Employee - Program Manager in Englewood, CO (US)

    I worked at DISH as an intern for less than a year

    Pros

    DISH has a great company culture in a very exciting industry. I enjoyed the people that I worked with a lot and thought that upper management did a lot to make working at DISH fun and exciting.

    Cons

    Work-life balance can be a little lopsided at times but most of the time that is dictated by how efficient you are at managing your time and getting your work done during the day.

    Advice to ManagementAdvice

    I hope management continues to improve upon what they are doing with their attempts to increase their employees experience working at DISH (i.e. World Cup celebrations, summer concerts, 14er hikes, etc.).

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Overall good work enviroment

    Former Employee - Customer Service Representative  in  Columbus, OH (US)
    Former Employee - Customer Service Representative in Columbus, OH (US)

    I worked at DISH part-time for more than a year

    Pros

    Very flexible with me while I was going through Chemotherapy. Generally coworkers were nice and the company had a decent incentive program

    Cons

    Some of the customer's were very rude, but you had to learn to deal with it

    Advice to ManagementAdvice

    Have a part time CSR position. I loved it

    Recommends
  6. 1 person found this helpful  

    Dish Network As a Whole

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dish Tech l  in  Tulsa, OK (US)
    Current Employee - Dish Tech l in Tulsa, OK (US)

    I have been working at DISH full-time for less than a year

    Pros

    Good people and good benefits. I have no complaint about anybody that keeps you busy and helps me keep my family fed and housed. Dish treats me fairly and compensates based on what I give back in performance. I couldn't ask for any better. Every company has rules put in place to protect you and them, Dish is no different. Work is for those who want to work.

    Cons

    I cannot at this time think of anything that would require a negative comment about Dish. They are in line with any corporation or company in business today that is customer driven and based on home installs in regards to policies and rules for safety and quality.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Excellent Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loyalty Representative  in  Bluefield, WV (US)
    Current Employee - Loyalty Representative in Bluefield, WV (US)

    I have been working at DISH full-time for more than 5 years

    Pros

    Gives people that wouldn't normally have an opportunity a chance to make good money for their family. All that is needed to apply is a high school diploma. Varies opportunities to earn extra money with incentives, bonus, contest. Very giving, employees can win things like cars, vacations, tvs, etc. also keeps you well feed. Barbecues galore, pizza parties, nachos, ice cream. I can go on and on. They do not micro manage and allows agents to develop their own style on their calls. Oh, free tv., 401k match, stocks. That adds thousands per year to your salary.

    Cons

    I can't think of any. A lot of people complain of things they should expect and already agreed to.

    Advice to ManagementAdvice

    Refresher courses would be nice. Especially for people that have been working for dish a long time

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    awesome experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - International Customer Service Representative  in  Flushing, NY (US)
    Former Employee - International Customer Service Representative in Flushing, NY (US)

    I worked at DISH full-time

    Pros

    It was my second job coming out of college... and I did not know what to expect.
    From the start, the training was excellent the best I have ever received in my professional career. I won the trainers choice award. And I was good at taking calls thanks to the training I received.
    Lots of bonuses
    If you perform well and do good, a lot of good things happen. I got a chance to sit in most of the corporate meetings, got to meet the EVP of the company and did many good things.
    Before applying I read a lot of negative stuff here but here is the thing, dish will help you if you put in hard work and make an effort. The job is tough for everyone but if you work hard then the company does go out of their way to help you a lot. I have had numerous occasion where I was dead wrong and if I was in other companies I would have been let go, but Dish let me work through my mistakes and improve.
    Chance to develop sales and marketing skills. Honestly, before Dish, I was not the sales person or have the business sense that I have today. You do get a lot of things going your way. Keep a positive attitude and you will make it. The negative reviews here are from people who didn't work hard enough. Yes there are some challenges, but what job is not challenging. before job I worked the easiest job in America (tutoring) and got paid 22 dollars per hour but even that was challenging at times so there is no such thing as an easy job. The training staff at Queens is world class and probably the best in the country so if you are in nyc you are in good hands.
    Really fun environment and diverse and some of the coolest and funniest people you will ever meet.

    Cons

    N/A because I worked hard there I got numerous chances to be put and sit in the corporate meetings where I gave feedback a lot of times and my voice was heard so I feel like my voice has already been listened to,
    Def apply there, and once you go there don't treat this as a job but treat it as a career, work on your stats and you can move up because dish promotes a lot from within and many jobs do open up. I literally know an agent that went from agent to corporate straight because of his prior experience. Will that happen to everyone? Probably not, but the point is, if you go in there with a right mindset then you can do a lot. Also, be willing to accept feedback. it's meant to help you grow from people who have walked the same path.

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    I had an amazing team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst
    Current Employee - Business Analyst

    I have been working at DISH full-time for more than a year

    Pros

    I worked at Dish for one year and had an enjoyable experience. My team was okay but my managers and VP were amazing! They were very supportive, the work was challenging and I found most departments to be helpful. The pay was decent but nothing to brag about and the benefits were about what you expect anywhere.

    Cons

    Many other teams were absolutely miserable and just sticking with the job until something better came along. One huge negative, they do not trust their employees. They used to run a badge report checking your hours. For those that need to be monitored fine but for those of us that work hard don't appreciate the distrust.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Capacity for internal customer service will NEVER be met!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Hilliard, OH (US)
    Current Employee - Anonymous Employee in Hilliard, OH (US)

    I have been working at DISH full-time for more than 3 years

    Pros

    Great pay, feedback constantly solicited for improvement, amazing performance incentives for frontline agents, positive atmosphere!!!

    Cons

    Employees are given so much that appreciation is replaced with a sense of entitlement a need for more.. MORE...MORE. Impossible to satisfy your internal customer.

    Advice to ManagementAdvice

    Continue the path of soliciting feedback to ensure all concerns are addressed. Continue to recap improvements that you have made.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Sales grind

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative  in  Phoenix, AZ (US)
    Former Employee - Inside Sales Representative in Phoenix, AZ (US)

    I worked at DISH full-time for less than a year

    Pros

    Good Pay, Steady flow of calls

    Cons

    Obnoxious customers, call center tracks every idle moment

    Advice to ManagementAdvice

    Do not muzzle an ox while it is treading out the grain

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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