Dell

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Dell Reviews

Updated 5 March 2015
Updated 5 March 2015
4,314 Reviews
3.4
4,314 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dell Chairman and CEO Michael S. Dell
Michael S. Dell
2,605 Ratings

Review Highlights

Pros
  • work life balance; flexible work hours; empowered individual contributors (in 557 reviews)

  • They give you a very nice laptop and dock so you can work from home when needed (in 245 reviews)


Cons
  • Work-life balance can become a challenge; frequent reorganizations affect work quality (in 170 reviews)

  • The senior management reporting to Michael is very uneven with a couple of real bozos (in 81 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

     

    A great place to work during another very exciting time in Dell's history!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Program Management Consultant in Austin, TX (US)
    Current Employee - Project Program Management Consultant in Austin, TX (US)

    I have been working at Dell full-time (more than 3 years)

    Pros

    Great career development and career path options. Dynamic, exciting work environment. Solid leadership who communicates frequently and effectively. Great people to work with. Excellent salary and benefits.

    Cons

    Most managers are great. Some, however are not! Your team will only be as good as it's leadership...

    Advice to ManagementAdvice

    Encourage managers to frequently reach out to their employees and to put emphasis on being a coach and not a task-master...the results will be far greater!

    Recommends
    Positive Outlook
    Approves of CEO

    Dell Response

    Feb 09, 2015Candidate and Employee Experience Team

    Thanks for the awesome review. We agree - our people are incredible! We're also thrilled to hear that you have had opportunities presented to you and have been exposed to solid leadership. We share ... More

  2.  

    It's awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Sydney
    Current Employee - Inside Sales Representative in Sydney

    I have been working at Dell

    Pros

    It's awesome, great, grand, dandy, and fine

    Cons

    Sometimes it's not awesome, great, grand, dandy, or fine

    Advice to ManagementAdvice

    Be more awesome

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Inside Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dell

    Pros

    Very energetic and entreprenuerial company with opportunities to learn and grow for those who are willing to give their best and work well with other team members.

    Cons

    If you are not used to a fast-paced workplace, it could be difficult for you to work at Dell.

    Advice to ManagementAdvice

    Keep on investing in people, who are the biggest assets in the company.

    Recommends
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Grass wasn't always green outside

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enterprise Technical Support Advisor in Sydney
    Former Employee - Enterprise Technical Support Advisor in Sydney

    I worked at Dell full-time (more than 3 years)

    Pros

    Do your job good, and you will get opportunity of promotion. There are always much more opportunities for you to move around inside 1 department, rather than inter-department.

    Cons

    Some employee gets favored over others by certain manager.
    The support case system is horrible - the person who were in charge should get fired.
    You can be surprised how some incompetent people can stay in their job for so long in dell.
    some sign of internal politic.
    some senior employee wait for you to make the mistake big enough, and then jump out to clean the mess to showcase their importance to the management. Don't expect much of help from them from start, just make the problem big, and get management attention, then they will come and help.

    Advice to ManagementAdvice

    encourage people make mistakes, even reward agent who learn/improve from their mistake.
    discourage people who left problem hit the fan, question them of their preventive measure.
    don't let each Dell support center isolate from each other, it should be 1 big team, encourage knowledge and experience flow both ways.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dell full-time

    Pros

    Excellent company to work for

    Cons

    Empoyee development will be great

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dell full-time (more than a year)

    Pros

    Great focus on diversity, work life balance is truly there as I worked from home. Really collaborative and innovative environment.

    Cons

    In recruitment you have limited opportunities because no one moves around.

    Advice to ManagementAdvice

    Really strong leaders, keep innovating.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Action packed, Fast paced and big on metrics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TSR in Sydney
    Former Employee - TSR in Sydney

    I worked at Dell full-time (more than a year)

    Pros

    If you love technology and understand the value proposition of Dell you will go great guns. Lots of formal and informal learning. Can be alot of discretion required for decion making but adds to the challenge.

    Cons

    Big on virtual teams so if yours is toxic seriously affects your performance with not much room to maneuver
    Need to understand metrics of territory. If not things get quite perilous with your manager.
    Not for the easy going or wall flower
    Managers are young so not much worth with performance reviews

    Advice to ManagementAdvice

    Have better understanding of discovering peoples strengths and backing them

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Dell Response

    Oct 06, 2014Candidate and Employee Experience Team

    We value your feedback and thanks for sharing us your truthful experience.
    We will share your feedback with the leadership team.

  9.  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Sydney
    Former Employee - Sales Representative in Sydney

    I worked at Dell full-time (more than 3 years)

    Pros

    Strong sales culture, good incentives, motivated team "on the floor" and growing portfolio of capabilities including easy conversation starters with WYSE, Quest software and hosting services.

    Good work life balance and decent rewards when over-achievement happens.

    Cons

    Growing layers of approvers before things can happen , lukewarm ability to execute on Services and disconnect between Sales and Support.

    Lack of communication from the most senior levels in the organisation over the last 12 months.

    Advice to ManagementAdvice

    Hire for cultural fit, choose battles (and deals) Dell can win then go for it.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Sales-driven organization, numbers on your back everyday. Multiple sales call in a week.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Sydney
    Former Employee - Anonymous Employee in Sydney

    I worked at Dell full-time (more than 3 years)

    Pros

    Learnt a lot in this role, good products, always about price, great culture, great staff, northern beaches location.

    Cons

    Happy to undercut channel, a constant challenge between direct and channel.

    Advice to ManagementAdvice

    Management always positive about outlook in tough times.

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    Great people, strong products, awesome client range!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Engineer in Melbourne
    Current Employee - Sales Engineer in Melbourne

    I have been working at Dell full-time (more than a year)

    Pros

    The company has a very positive and supportive culture. Everyone will work to support and teach one another, regardless of if you work in their patch. Our enterprise products are second to none, and this is important as our customers trust us.

    Cons

    Your first week is like drinking straight from the firehose! Prepare to think, and move quickly.

    Advice to ManagementAdvice

    Don't be afraid to take risks, and don't say the things other managers want to hear... This will kill the company in the long-term.

    Recommends
    Positive Outlook
    Approves of CEO

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