Dell Reviews

Former Employee – worked at Dell full-time for more than 7 years

Pros – Very structured process and procedures which supported the sales floor.
Management were generally very approachable
Opportunities within the organisation to cross into other roles

Cons – Very very metrics focussed with daily KPI's on sales numbers and talk time.
Too focussed on the weekly number and commitments up the chain to management vs building long term customer relationships.
Eventually too many hoops and lines of business gates to jump through to reach target
Target increases were double and triple digit figures quarter on quarter

Advice to Senior Management – Learn how to retain your talent
Opex is way too low and hardware reps are being made to pay for a services business that is not performing.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Dell

Pros – Committed to it but not at the expense of qtr goals

Cons – too quick to downgrade long term opps

Advice to Senior Management – it takes time, PCs sell now; solutions may take qtrs to close, look at the big picture

Former Employee – worked at Dell full-time for more than 3 years

Pros – Flexible environment to work in
Strong Brand behind you
Good Enterprise business

Cons – Fear management around the number
Limited accountability within matrixed environment
Unclear of overall strategy (client vs cloud / consumer vs enterprise)

Advice to Senior Management – get a clear stratagy / direction and stick to it for a 5 year period

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Dell full-time for more than 10 years

Pros – Dell's segmented supply chain model all the way from order management to how products are delivered is still industry leading.

Cons – We need to be more confident with our products and invest more in marketing. The streak model is a good example of how we were well ahead of the market but dropped it mid-way but companies like Samsung manage to completely capitalize on that form factor.

Advice to Senior Management – Lets bring back Brand Dell - We cannot afford to lose this. We still have everything it takes.

Yes, I would recommend this company to a friend

Current Employee – been working at Dell

Pros – the ability to work from home. however they dont provide easily equipment to do so.

Cons – relentless pressure to close deals

Advice to Senior Management – spend more time with people and less on spreadsheets

No, I would not recommend this company to a friend

Current Employee – been working at Dell full-time for more than 3 years

Pros – -very good company Culture
-pays better than other IT companies
-overall good work/life ballance
-lots of career oportunities

Cons – -yearly wage increase is a joke... initial salary or salary you get from promotion will likely not change very much yearly
-although it is shifting to services, Dell is still a HW company in the way it does things
-very high biroucracy, sometimes frustrating

Advice to Senior Management – -get things done faster and simpler

Yes, I would recommend this company to a friend

Current Employee – been working at Dell full-time for more than 10 years

Pros – Competitive base salary and bonus plan.

Cons – Company did not run well. It impacted to your bonus.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Dell full-time

Pros – - Dell is investing a lot in training technical support staff for enterprise products.
- Many opportunities for promotion: moving up to management positions can go fairly quickly if you perform well.
- Dynamic, project- based working environment. More like a beehive, where movement across verticals is promoted.
- Less administrative boundaries and burdens than most companies.
- Nice and professional people to work with.
- Clear mission

Cons – - Strong friend & family culture in Dell Cherrywood ( check who's affiliated to whom).

Advice to Senior Management – More support and attention for employees when dealing with pressure from work, that human aspect is a bit missing.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Dell

Pros – Ability to manage large volumes of traffic, revenue, and units of product-- and the metrics to track this. Access to senior leaders, even at middle management levels.

Cons – Conservative work environment, slow growth opportunities.

Advice to Senior Management – Provide more advancement opportunities or other incentives. More flexibility / willingness to take creative risks.

Current Employee – been working at Dell

Pros – Very good enviroment and colleague

Cons – Dead business and no RD