Dunelm Reviews

Updated 23 April 2015
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2.6
33 Reviews
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Dunelm Chief Executive Nick Wharton
Nick Wharton
16 Ratings

Employee Reviews

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  1. "Live to work" should be Dunelms motto....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant in Manchester, England (UK)
    Current Employee - Sales Assistant in Manchester, England (UK)

    I have been working at Dunelm part-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great colleagues and staff discount

    Cons

    Constant sale periods, repetitive mind numbing jobs, too much pointless paperwork.
    I could write a novel about working at Dunelm, they constantly bring in new initiatives that last all of six months, and then someone stuck in an office somewhere who has never actually worked on the shopfloor has another brightspark idea and the actual workers are left to get on with it, till their next lightbulb moment happens.
    Staff morale has been quite low for a while, last year alone we had about ten members of staff leave, a few of which just walked out never to return. What does that tell you about working for Dunelm, I wonder?
    If you are looking for a part time job that you can leave behind at home time, don't apply for a job here. At their many sale times you are expected to be there at all hours of the day and night for sale set up, and they don't ask, they just rota you in whether you want extra hours or not. God forbid that you have a life or responsibilities outside work, forget it. Pay rate is only just above NMW too, nowhere near as good as Tesco or similar. Their tills are ancient too.

    Advice to Management

    Better communication with your staff, ask, don't assume.

  2. interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Customer Assistant in Bury Saint Edmunds, England (UK)
    Former Contractor - Customer Assistant in Bury Saint Edmunds, England (UK)

    I worked at Dunelm as a contractor (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    New challenages, customer relations money

    Cons

    Some co-workers, unsocialible hours, disrespectful

    Advice to Management

    Treat people with more respect

  3. Helpful (1)

    modern day slavery

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunelm part-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    going home at the end of my shift, at the moment there are not many new jobs available, but new businesses are opening in the next 12 months, and 99.9% of staff waiting to apply, and leave.

    Cons

    for sales assistant, read donkey, spend a lot of time moving very heavy items, hand book recomendations are ignored by management, bullying manager, many complaints made by staff nothing done. greedy area managers who only have an interest in bonus, Dckens like attitude towards staff. Bad reputation at Job Centre.. breaks not taken as work would not be done, unrealistic amount of tasks, wages are a disgrace,extremely high staff turn over,

    Advice to Management

    you are as good as you 'floor' staff, and they leave in droves,as soon as other businesses move into the area, you will have no staff at all. Wages are a disgrace, consider living wage and not this very low hourly rate, STOP managers favorite staff getting extra hours, bonus system needs sorting, colleagues are not given hours because managers want their bonus, then work not done, and staff that are there are under stress, its a very unhappy place to work, Dunelm Acadamy is a complete joke, no training given to staff..... but lets tick the boxes eh?

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  5. Nice to work with general staff, but needs new management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Salisbury, England (UK)
    Former Employee - Anonymous Employee in Salisbury, England (UK)

    I worked at Dunelm part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Nice customers, nice employees who aren't managers.

    Cons

    Management are useless, asked for opportunities but wasn't listened to, they don't care about their employees. Not enough hours.

    Advice to Management

    Care about your employees. Sort out the rotas. Either get more staff or give current employees more hours. Tell us when things are changing in advance.

  6. Was great going down a profit over people path

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Rustington, England (UK)
    Former Employee - Team Leader in Rustington, England (UK)

    I worked at Dunelm full-time (More than 8 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    great staff great range of products easy to sell happy customers

    Cons

    Task to high no time for customers no respect for staff no work home life balance pay to low lost its family run feel .

    Advice to Management

    Get back the family run feel pay staff ie team leaders / management a proper competitive rate of pay more flexibility on wages longer to do task or don't put campain on top of each other etc I was 8 years with the company when I had had enough no one asked why I left . A conversation should of Been had !

  7. Team Leader, N ireland

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunelm

    Pros

    Every day poses a new challenge, challenging but rewarding.

    Cons

    Not enough time for customer, too much paperwork

    Advice to Management

    Encourage positivity. We are all under pressure.

  8. What you apply for and what you end up doing is different

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Home Consultant in Dartford, England (UK)
    Former Employee - Home Consultant in Dartford, England (UK)

    I worked at Dunelm part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I had an interview for a job visiting people at home to buy soft furnishings

    Cons

    Weird offer of pence per mile on fuel, could not fit samples into car, Laptop hard to work, their staff hate them!

    Advice to Management

    Dunelm on the face looks a good company but it's all about the money even if it's your Employees...I started a job 22Hrs a week now they want 40-50Hrs which i might not get paid for

  9. A company who wants blood from their staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunelm

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good discount and great products

    Cons

    Too many tasks and not enough staff . Overloaded warehouses due to poor stock control from upper management.

    Advice to Management

    You need to be more generous with your payroll as every member of staff including management are totally stressed out with the extreme pressures of completing an impossible amount of tasks with little resources.

  10. SM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunelm

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Autonomy, mastery, purpose. Family business.

    Cons

    None, none, none, none, none.

    Advice to Management

    None

  11. Great team at head office

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunelm

    Pros

    Brilliant people, flexible, relaxed environment, helpful line managers.

    Cons

    Salary is a little low.

Dunelm Photos

Dunelm Mill and fenced-off Worcester Cross, Kidderminster (Photo thanks to Geograph user Jaggery, Some Rights Reserved)
Truro : Dunelm Mill, Kidderminster (Photo thanks to Geograph user Lewis Clarke, Some Rights Reserved)
Dunelm Loading Bay (Photo thanks to Geograph user Gordon Griffiths, Some Rights Reserved)

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