Dunkin' Brands Reviews

Updated 9 April 2015
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3.3
132 Reviews
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Dunkin' Brands CEO Nigel Travis
Nigel Travis
59 Ratings

Pros
  • Work/Life balance generally supported throughout the organization (in theory) (in 7 reviews)

  • There is lots of free food and there is a discount on food (in 10 reviews)

Cons
  • horrible communication across departments, very low pay, and no opportunity for advancement (in 7 reviews)

  • Due to the lack of staffing, Work/Life balance not possible if goals are to be achieved (in 4 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Boston, MA (US)
    Current Employee - Store Manager in Boston, MA (US)

    I have been working at Dunkin' Brands

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Really Good money.
    Easy Work
    easy going
    Can take a day off any day

    Cons

    too many hours to work

    Advice to Management

    Short Hours plzzzzzzzzzzzz

  2. In a world class organization; delivering world class coffee.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ARL in Pensacola, FL (US)
    Current Employee - ARL in Pensacola, FL (US)

    I have been working at Dunkin' Brands full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Everyone wants to runs on Dunkin;

    Cons

    Eating great fresh products every day.

    Advice to Management

    Treat every associate as though they are your family

  3. Great internship experience!

    Former Employee - Intern in Canton, MA (US)
    Former Employee - Intern in Canton, MA (US)

    I worked at Dunkin' Brands

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Fun company to work for with great co-workers. The intern program offered many opportunities like meet-and-greets with C level leadership, project presentations at the end of the summer and of course, coffee and donuts!

    Cons

    Great company, no cons I saw as an intern!

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. It was okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Crew Member
    Current Employee - Crew Member

    I have been working at Dunkin' Brands part-time (Less than a year)

    Neutral Outlook
    Approves of CEO
    Neutral Outlook
    Approves of CEO

    Pros

    Co workers made the job fun

    Cons

    Sketchy manager who didn't even know things herself & she started about 3 months after I did

    Advice to Management

    Pick someone who actually knows what they're doing

  6. Outstanding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Executive in Phoenix, AZ (US)
    Current Employee - Senior Executive in Phoenix, AZ (US)

    I have been working at Dunkin' Brands

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Meeting all the different investors and hopeful business owners.

    Cons

    Disappointment when some hope business do not qualify.

    Advice to Management

    I have a team that I treat well and with respect. Treat your employees well and reap the benefits.

  7. Helpful (1)

    Operations Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Canton, MA (US)
    Current Employee - Operations Manager in Canton, MA (US)

    I have been working at Dunkin' Brands

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work life balance. Also pretty good benefits.

    Cons

    Leadership are offer disconnected to reality of the field needs to complete every day.

    Advice to Management

    Please value your long term dedicated employees.

  8. Worst fast food restaurant.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Crew Member in Gainesville, FL (US)
    Current Employee - Crew Member in Gainesville, FL (US)

    I have been working at Dunkin' Brands part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    There are some pretty great managers out there.

    Cons

    They're few and far in between. Employees that care about their job are even less. The pay is abysmal.

    Advice to Management

    Don't hire just anyone.

  9. Pretty Sweet Deal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Crew Member in Cranston, RI (US)
    Current Employee - Crew Member in Cranston, RI (US)

    I have been working at Dunkin' Brands full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I work for a franchise under the Dunkin Corporation and they guy is totally chill. Food and drinks are free while on the job (you have to use a special cup for drinks though, but you are supplied with it) Everything is pretty fair. Great customers, amazing management. Really can't complain.

    Cons

    Because one of the two stores (same franchise) is a satellite store, there are less girls employed and so calling it is a little tricky but we make it work.

    Advice to Management

    They should probably find the time to have a store meeting because some problems can go on for too long with the night crew.

  10. Helpful (1)

    You don't want to work here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Director
    Former Employee - Field Director

    I worked at Dunkin' Brands full-time (More than a year)

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Industry best analytics and predictive capabilities. Iconic Brand name. Dedicated, smart and focused field force.

    Cons

    Lip service to "life/work" balance. Way too focused (as a public company) on predicting financial numbers to the point of over-pressuring field staff and over-burdening them with forecasting. Hard to acheive resuts when you spend so much time on "corporate forecasting needs and reports" vs actually focusing on the job at hand! Lip service also to "field support" from the corporate office. No loyalty to their people or their committment to help grow their people.

    Advice to Management

    Read and heed the comments above!

  11. Average

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dunkin' Brands

    Pros

    receive tips, flexible work schedule

    Cons

    Manager was very unorganized and incompetent

Dunkin' Brands Photos

Outside Dunkin' Brands headquarter offfice located in Canton, Massachusetts (Photo by Coolcaesar - available under CC-BY-NC-SA 3.0 & GFDL, v1.5)
Dunkin Cafe

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