East West Bancorp

  www.eastwestbank.com
  www.eastwestbank.com

East West Bancorp Reviews

Updated 10 December 2014
Updated 10 December 2014
68 Reviews
2.1
68 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
East West Bancorp Chairman and CEO, East West Bancorp and East West Bank Dominic Ng
Dominic Ng
33 Ratings

Review Highlights

Pros
  • You can learn a lot and be taken care of IF you are under the right boss (in 3 reviews)

  • Since the company merged with another major Chinese bank, it expanded its market share overnight (in 3 reviews)


Cons
  • Understaffed at 2 employees and few assistants to sort rampant office politics (in 6 reviews)

  • Terrible English communication even at upper management level (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Customer service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at East West Bancorp

    Pros

    People are nice you will feel yourself belong here.

    Cons

    Super muti tasking,they have different methods to do one tasks.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good place to work

    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at East West Bancorp

    Pros

    Teamwork is very important

    Cons

    Slow environment in this company

    Advice to ManagementAdvice

    Nothing

    No opinion of CEO
  3.  

    Diversified working encironment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Rowland Heights, CA (US)
    Former Employee - Customer Service Representative in Rowland Heights, CA (US)

    I worked at East West Bancorp full-time (less than an year)

    Pros

    Coworkers are friendly, nice, and willing to help.

    Cons

    Pay is too low comparing to other banks.

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Operation Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at East West Bancorp full-time (more than 5 years)

    Pros

    Nice company to work with

    Cons

    Leadership changed all the time

    Recommends
    Positive Outlook
    Approves of CEO
  6. 5 people found this helpful  

    Worst employment experience - disrespected, mistreated and demoralized.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Vice President in Pasadena, CA (US)
    Former Employee - Senior Vice President in Pasadena, CA (US)

    I worked at East West Bancorp full-time (more than an year)

    Pros

    If you are mainland Chinese, used to working long hours for marginal pay, enjoy little to no recognition, and/or may be working on a visa, then this is the perfect place to work!

    Cons

    - Executive Management that doesn't know how to manage, nor understand Western business practices
    - A very Chinese management style - few at top who are in the "club" and the rest are only there to serve them.
    - Seasoned professionals brought in, struggle to be heard and are heavily challenged and overruled by managers who don't know what they are talking about - i.e. - coaching a game they don't understand.
    - Irrational goal setting - exaggerated growth expectations that create demoralizing culture and punishment
    - Extremely political environment with back stabbing, circumnavigating rank protocol, unprofessional and disrespectful communication style that highlights immature management practices and undermines position authority. In other words, upper management encourages jumping of rank with issues and entertains discussions, makes judgments and usurps a managers power, rendering him/her ineffective as their authority/credibility has been taken away.
    - HR is in the style of "Big Brother" and appears to be there for Executive management more than anyone else. There is a certain tone to the hiring and promoting (even the management training programs, where it is 100% Chinese trainees!)
    - Compensation is lacking, but for only the senior most people who are in favor.
    - Relationship Management is not widely client facing (RMs) nor sophisticated to attract and retain commercial and mainstream clients. Most banking products are line-driven, therefore this "not ready for prime-time" RM problem cascades into product groups who are impacted by lack of new middle market clients, thus fall short of their goals.
    - Banking platform (products/technology) is still evolving, which makes it hard to bring in mainstream clients who are used to a robust product and service offerings, expecting online channel delivery as well.
    - Operations are very remedial and there are severe language issues that create problems internally and externally, which has gained horrible client reputation.
    - Senior Executives and other seasoned professionals find their skill sets going backwards while at East West Bank due to the above issues and inability to perform what they were hired for.
    - Reputational risk exists for seasoned employees who find employment at EWB.

    Advice to ManagementAdvice

    While Executive Management is well grounded in numbers and financials, being predominantly former CPA's, they severely lack in understanding Management and Leadership practices in a way that would truly accelerate their business. They sorely need Executive Coaching from an outside (not internal) reputable firm/individual to help them understand the issues that are limiting their success. EWB Executive Management need to start understanding they're Chinese management practices are not serving them well in a Western business culture - they should adopt a "when in Rome" approach. They may be able to look good on paper with their management of the financials, but they are failing miserably underneath it all and have a terrible reputation as a place to work for any real professional. Only newbies, those in search of visas, naïve workers or professionals running out of employment options and view EWB as a "last resort" are willing to work there. Management should also note many of the senior managers who come from the Western world of business are looking for jobs because they see the issues once they are employed and know the average time at the bank for them is less than 24 months. EWB could be a really special and even more successful bank, but Executive Management would need better self-awareness and maturity to put their egos aside to invest in the necessary change. Unfortunately, the bank's overall success masks the sins of what's really going on inside and fuels the wrong perception/interpretation of the growth numbers for outsiders.

    If you want to grow and expand your client base beyond the "Chinatown" banking, you need to make sure your RMs are client facing in the right way: language skills, articulate, can relate to prospect and have the right approach - not demanding. Additionally, you need to have a robust set of products and services with Operations people who again, know how to communicate in the right way and handle issues in a professional manner.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    no growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller/Customer Representative in Phelan, CA (US)
    Former Employee - Teller/Customer Representative in Phelan, CA (US)

    I worked at East West Bancorp part-time (less than an year)

    Pros

    CSR/teller at Desert community bank- was an easy job with decent pay.

    Cons

    No growth opportunities. If you want to be a part time teller for years, this is the place to be. They do not recognize college degrees and if they do promote, its the ones fresh out of high school that take less pay.

    Advice to ManagementAdvice

    Recognize individuals who invest in college and a degree. They are usually the ones who will stay with the company the longest if their potential is recognized.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Poor treatment to employee and even middle management. Success is nor praised nor rewarded. No on gets promoted.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in San Francisco, CA (US)
    Current Employee - Customer Service Representative in San Francisco, CA (US)

    I have been working at East West Bancorp full-time (less than an year)

    Pros

    -"Bridge" East and West markets at low cost for non-english speaking Chinese.
    Successful in niche market.

    -Standard benefits:
    Medical, eye, dental healthcare. Paid federal holidays. 5 days vacation, more with promotion. 401k, ~$3k company stock collectible a couple years if your are still with the company.

    -Experience:
    Exposure to more responsibilities than a teller.

    Cons

    -No commission:
    No commission no incentive. Incentive through fear, not rewards. ie: CSRs are required to submit referrals for employee quarterly reviews but prospects are not used.

    -Unrealistic goals:
    ie: more than double deposit amount within a year.

    -Unacceptable IT (High Risk) (Much repetitive/redundant manual paperwork):
    Computers freeze frequently, transaction may be unbalanced with no way for reversal other than a documented force balance by accounting. No check scanners and money scanners at each station. Customer's electronic information and signatures are incomplete.

    -No security against criminals:
    no bulletproof glass, no security guards. EWB branch locations have been robbed countless times.

    -HR:
    Understaffed at 2 employees and few assistants to sort rampant office politics.
    They protect the corporation's interests, not yours.

    -Harassment:
    Much blaming, fighting words, favoritism, and distrust.

    -Mediocre training:
    Coworkers do not teach, Branch support is hit or miss, electronic procedures are outdated. Google/investopedia guidelines and government regulations on your own time.

    -Little growth opportunity:
    Rarely promote from within.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Great Learning Experience!

    Former Employee - Assistant Vice President in New York, NY (US)
    Former Employee - Assistant Vice President in New York, NY (US)

    I worked at East West Bancorp full-time (more than 5 years)

    Pros

    Great benefits, great company , promotions come when you work hard!

    Cons

    Language barriers, 90% of the staff is non-asian & unfortunately they don't speak the language.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    some of the best and smartest people I 've ever worked with, benefit are OK ,the work is interesting

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at East West Bancorp

    Pros

    good growth opportunity, good potential, interesting people

    Cons

    salary is not very good, stressful, road ahead is not very broanden

  11.  

    Senior Vice President

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SVP in El Monte, CA (US)
    Former Employee - SVP in El Monte, CA (US)

    I worked at East West Bancorp full-time (more than an year)

    Pros

    Strong financials, smart executives, good business model. Tapped into the right market at the right time.

    Cons

    Executives manage their people through criticism and fear tactics. Lack of real planning create knee jerk reactions and back peddling. Executives keep leaders in place even when the employee turn over is through the roof . If you are non Asian you will never be trusted, credible or in their club .

    Advice to ManagementAdvice

    Keep doing what you are doing and you will keep getting the same results .

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Work at East West Bancorp? Share Your Experiences

East West Bancorp

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.