AT&T

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Overall, much to be desired and not very team friendly

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Marietta, GA (US)
Former Employee - Customer Service Representative in Marietta, GA (US)

I worked at AT&T full-time

Pros

Opportunity for growth is huge

Cons

A lot of back-biting and supervisors or team leaders who are only concerned with themselves and not the team as a whole

Advice to ManagementAdvice

As huge as your company is, you can reduce high turnover with true incentives to attain.

Doesn't Recommend

6748 Other Employee Reviews for AT&T (View Most Recent)

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  1.  

    Good job until we were outsourced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist in Fairhaven, MA (US)
    Former Employee - Customer Service Specialist in Fairhaven, MA (US)

    I worked at AT&T full-time (more than 8 years)

    Pros

    Good pay
    Great benefits
    Decent vacation time
    Union representation

    Cons

    Work day monitored down to the second
    Company focus on quantity rather than quality care
    Pay raises based on seniority rather than performance
    Management slow to change with the times

    Advice to ManagementAdvice

    Listen to employees who are on the front lines of the business and have daily contact with your customer base.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Large and successful company where you are simply a number.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Premises Technician in Anaheim, CA (US)
    Current Employee - Premises Technician in Anaheim, CA (US)

    I have been working at AT&T full-time (more than a year)

    Pros

    Large company that will probably never go down. You will not have to worry about the company going down during a recession. Also, they are pioneers in technology so you will not have to worry about becoming irrelevant.

    Cons

    As an employee you are graded on many factors that you have zero control over. You can also be punished for these factors as well. Pay is lower than all other telecommunications companies for the entry level positions.

    Advice to ManagementAdvice

    Revamp the premises technician position to something that is not simply a stepping stone within the company.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
There are newer employer reviews for AT&T

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