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the money and benefits were very good; the experience... not so much

  • Comp & Benefits
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Retail Sales Consultant in Youngstown, OH (US)
Former Employee - Retail Sales Consultant in Youngstown, OH (US)

I worked at AT&T

Disapproves of CEO
Disapproves of CEO

Pros

the benefits are outstanding; vacations and PTO were some of the best I have encountered. hourly rate was very much above average. very accommodating to personal/ family needs.

Cons

very stressful; always constant pressure. employees were often pitted against each other in the name of sales. promotions were based on personal relationships, and not on merit. commission structure constantly changing, and becoming increasingly difficult.

Advice to Management

stop overseas customer service. The biggest complaint from customers has nothing to do with service issues, dropped calls, etc.. it is a constant "I can't get someone who speaks English."

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  1. a job that I had to do

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA (US)
    Former Employee - Anonymous Employee in Atlanta, GA (US)

    I worked at AT&T

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    income to support family and nothing more

    Cons

    No real future there unless you know someone

    Advice to Management

    All you folks who've been there 25 plus years, please retire

  2. It is what you make of it

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor
    Former Employee - Supervisor

    I worked at AT&T

    No opinion of CEO
    No opinion of CEO

    Pros

    AT & T has a pretty good benefit program and a good amount of paid time off so it allows you to maintain your life outside of work.

    Cons

    AT &T wireless pushes it's supervisors to unrealistic sales goals. Since so many people already have cell phones it's extremely difficult to try and obtain the new activations

    Advice to Management

    Listen to your sales team and your entry level hands on management about ways to streamline the process and to create more attainable sales goals.

There are newer employer reviews for AT&T
There are newer employer reviews for AT&T

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