Advance Auto Parts

  www.advanceautoparts.com
  www.advanceautoparts.com
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6 people found this helpful  

Need new direction

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Advance Auto Parts full-time for more than 5 years

Pros

Decent pay and I only see my direct supervisor a few times a year so I am able to run the store how I see fit.

Cons

Lately corporate has been micro-managing the stores. We also use the slogan "Service is our best part." but we never have enough payroll to make that happen. We are more focused on numbers at every level. Our motto used to be "sell more parts, have more fun." Back then it was a funner place to work and the company did better financially. Now we drill down every figure possible. I appreciate having the reports capable of seeing how my team is doing, but putting so much emphasis on it is hurting moral. Also, the computer infrastructure is about 20 years behind.

Advice to ManagementAdvice

Get back to having fun and raising moral and you will see better results in sales. Please quit staffing stores to the minimum hours. If you continue to do this you will have the minimum sales.

Recommends
Neutral Outlook
Disapproves of CEO

667 Other Employee Reviews for Advance Auto Parts (View Most Recent)

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  1. 4 people found this helpful  

    Good some days, intolerable others

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales, MVR, Key Holder  in  Orlando, FL (US)
    Former Employee - Retail Sales, MVR, Key Holder in Orlando, FL (US)

    I worked at Advance Auto Parts part-time for more than 5 years

    Pros

    Most of the people I worked with were friendly and somewhat knowledgeable when considering auto parts. A lot of the regular customers were very friendly and understanding as well.

    Cons

    If you worked with a team member that had no idea what they were doing, they were making your life more miserable because you'd have to pick up their slack.

    Roughly 60% of the job is testing/installing batteries or checking OBD II codes. Company policy states we are not allowed to tell them what the OBD codes mean, but customers are never satisfied with just the code because they're expecting a free rundown of exactly what's wrong with their car. It boils down to a retail job offering free services that are heavily taken advantage of.

    Advice to ManagementAdvice

    A large majority of the store managers are very easy to work with. Power tripping seems to be prevalent with the aren't

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Par for the course when it comes to retail...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Parts Pro
    Current Employee - Retail Parts Pro

    I have been working at Advance Auto Parts full-time for more than 3 years

    Pros

    Coworkers and most of the management are good people. The computer training is decent, but you'll learn best from the more senior store employees. Benefits are OK. You're encouraged to learn all aspects of the store operation which makes you a well-rounded employee. They tend to promote from within when possible.

    Cons

    Of course, it's retail, so the starting pay is low and pay raises are random (and lately, non-existent). Employee morale is quite low. Things seem to be more micro-managed now than before ( example: store managers used to make their own schedules but now must get approval from above first.). Hours have been cut-back to a point where service is starting to suffer. Even if you make great daily sales, they always find something else to complain about, like your "dollars per transactions" or "premium products sold." Oh, and 8am Sunday morning meetings are lame!

    Advice to ManagementAdvice

    Give the store manager more freedom to actually manage. Some type of sales commission might help motivate the lower-level employees. And better starting pay = better quality employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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