3564 Employee Reviews (View Most Recent)

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1 person found this helpful  

Was better before all the changes

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative III  in  Grand Forks, ND (US)
Current Employee - Customer Service Representative III in Grand Forks, ND (US)

I have been working at Amazon.com full-time for more than 5 years

Pros

Friendly coworkers and relaxed environment. Pay and benefits are great, hard to find another job that meets what they offer in this area. Work from Home opportunities

Cons

*Training needs to be changed. When I first started training was in depth and I hit the floor knowing what I was doing. With the past few positions I've taken, training has been minimal and I feel completely unprepared for the job at hand.

* Work from home staff gets forgotten and left out of on site functions.

* Monthly internet allowance of $25 doesn't cover half of my internet or phone bill.

* Leadership needs to be available more often and monitor the team members available time

* Huge amount of favoritism

* Under appreciated

* Company is micro-managed and has grown a lot faster than it seems can be handled at times

Advice to ManagementAdvice

Pay attention to your team. Make sure people are in avail when they should be and treat everyone on the team fairly. Don't offer special treatment to people or single out others just because you're buddies with them. This leaves workers on the phones short handed and feeling angry towards their leadership. Offer more to Work From Home. This is a large part of your company in Grand Forks, make sure we feel appreciated.

Other Reviews for Amazon.com

  1. 2 people found this helpful  

    Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com full-time for more than a year

    Pros

    Recruiters are polite, thorough, very organized. Schedule phone screenings and any additional phone interviews as needed. You are given sufficient time to ask and/or email all questions and I found HR to be quite helpful in the early stages. It is a lengthy process , however they are clear about this upfront.

    Cons

    Mid Managers are not impressive. Don't like to be questioned or challeneged. For the most part , the are not "experts" in their fields and designated markets. I was actually surprised as to how little experience middle to upper management had in certain departments, given the amount of interviewing and screening required before one is even made an offer to join a team. That said, certain areas are definitely better places to work than others. Not a fan of the sales leadership/division and do not recommend working there.

    Advice to ManagementAdvice

    If you expect the best from people you hire, you should in turn provide the best management and leadership possible. Lead by example.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Financial Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst  in  Slough, Berkshire, South East England, England (UK)
    Current Employee - Financial Analyst in Slough, Berkshire, South East England, England (UK)

    I have been working at Amazon.com full-time for more than a year

    Pros

    Continous change
    salary
    smart people
    you free organize your work
    no dress code

    Cons

    Politics (only if your attitude is agradable to senior managers you will be considered for promotion, no shy is liked by american culture)
    Huge work load that brings you t work at least 10 to 20 hours more that contract working hours
    No positive feedback
    No appreciation of your work
    Slough

    Recommends
    Positive Outlook
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