50 Employee Reviews (View Most Recent)

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2 people found this helpful  

Disappointing

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee  in  Omaha, NE (US)
Former Employee - Anonymous Employee in Omaha, NE (US)

I worked at CSG Systems International

Pros

Pay - Co-workers - Benefits - location - work environment - challenging work

Cons

Middle to Upper Management can be terrible in many of the departments - favoritism (many based on who you know and how much money you have- definately not based on the knowledge and experience you bring to the table - promotions being offered to those that have no experience or knowledge at all)- unfair and unethical at times - layoffs

Advice to ManagementAdvice

Have a consulting team come and in meet with your middle managers, upper management, and your associates. Listen to what the consultants offer as feedback and take steps to resolve the issues that you will be made aware of.

Doesn't Recommend
No opinion of CEO

Other Reviews for CSG Systems International

  1.  

    Little information-sharing between team members and other departments. Seems to be no rhyme or reason to layoffs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSG Systems International

    Pros

    Certain locations seem to be more protected from constant layoffs. Acceptable benefits, 401k, pay.

    Cons

    Good old boy network. People live in fear of losing their jobs, making staying of task difficult.

    Advice to ManagementAdvice

    When you acquire a company, do not try to completely alter the direction of it. That has not been successful.

    Doesn't Recommend
    Disapproves of CEO
  2. 5 people found this helpful  

    Not the right place for anyone who is a professional with integrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Software Tester  in  Omaha, NE (US)
    Former Employee - Software Tester in Omaha, NE (US)

    I worked at CSG Systems International

    Pros

    Free popcorn. Given early out on the eve of holidays. Not a horrendous amount of overtime. Interesting and challenging work. Some very nice smart coworkers.

    Cons

    People there are frightened of making a mistake, frightened of offending "the ear", and afraid to trust each other. Example: small group of developers discussed a laborious paper process that could be replaced by file compare, sounded like they have wanted this for a long time. I'm not a developer but I thought I'd bounce the idea off a developer from another team. Other developer quickly looked around to be sure we were alone, dropped voice to a whisper and said "You HAVE to be careful what you say! There are people who have been here a long time and don't want things to change." The good news is I see they are advertising for an internal auditor so maybe the cloak and dagger era of process improvement will end soon.

    Advice to ManagementAdvice

    Empower the technical staff to make changes, they know what isn't working and how to fix it. Support the technical staff instead of treating them like they cannot be trusted. Figure out which people are refusing to allow change and figure out what is causing the fear in the technical staff. Maybe an anonymous hotline for whistle-blowers would help. Train the managers on how to be managers.

    Doesn't Recommend
    Disapproves of CEO
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