Capital One

  www.capitalone.com
  www.capitalone.com
There are newer employer reviews for Capital One

 

A great work experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Director in Plano, TX (US)
Former Employee - Director in Plano, TX (US)

I worked at Capital One full-time (more than 3 years)

Pros

Very smart staff; very disciplined management; very empirical decision making process

Cons

You have to determine the group(s) that have decision making power and get their buy-in. Without that, you will have a tough time getting action.

Recommends
Approves of CEO

1610 Other Employee Reviews for Capital One (View Most Recent)

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  1. 2 people found this helpful  

    Customer Service Associate II, Work-at-Home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Richmond, VA (US)
    Former Employee - Customer Service Associate in Richmond, VA (US)

    I worked at Capital One part-time (less than an year)

    Pros

    The best part of the job was working from home and not having to commute on a daily basis.

    Cons

    The plethora of information conveyed during training is very overwhelming. The training format is convoluted. Expectation to retain knowledge in a limited period is illogical. Use of a strict "informational/conversational" flowchart to provide technical assistance to customers defeats the company's objective to impress customers that services provided are unscripted.

    Advice to ManagementAdvice

    Streamline the training program to ensure that presentation methods and material are consistent with the actual work tasks. Deviations should be allowed during client servicing as long as complete information is given.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    upper Management did not have a clue about Banking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager in New York, NY (US)
    Former Employee - Branch Manager in New York, NY (US)

    I worked at Capital One full-time (more than 10 years)

    Pros

    Having nice customers, that understand the changes are not the banking floor staff

    Cons

    The sales program is not the correct way to gain happy customer, pushing productions on customers, and if the staff doesn't meet high goal that are set they are put on warning.

    Advice to ManagementAdvice

    To listen to people that have been in Banking for a long time, it not all about the number, Customer service should be first.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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