Charles Schwab

www.schwab.com
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Relationship Specialist

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Relationship Specialist in Orlando, FL (US)
Former Employee - Relationship Specialist in Orlando, FL (US)

I worked at Charles Schwab full-time (less than an year)

Pros

Great 9-5ish scheduling and scheduled breaks throughout the day. Friendly people that are always willing to help you as you start out in your role. Flexibility to move laterally if you feel another area of service may work better for your skills and experience.

Cons

Not much upward mobility at all. Despite the opportunity to grow laterally within the company there are not a lot of opportunities to move up into management or "senior positions". Even then, the largest incentive to move into management is removing yourself from the customer service and widgets you are gauged on. Pay is mediocre and the everyday workload is incredibly monotonous. The training is not consistent with real world applications and typically most of what you learn is from first hand experience of what not to do after you do it. Unorganized policies and processes as well as where and how to find them. Mid level management is more of a "here ya go boy" than operational position. When guidance is needed from mid level management a fair amount of self discovery will provide you more assistance.

Advice to ManagementAdvice

Update training for new hires and on going training after hiring. Create more developmental training to expand people's skills versus constant cheerleading sessions on why we do what we do and our need to focus on what we've been focusing on since day one. Challenge mid level management to know their craft. When their staff constantly knows more of what to do than the manager, there's a larger issue on who gets promoted and why and tends to lead to rapid turnover. One of the largest issues I saw while there is that the employee holds no real power. In customer service, allegedly, the customer is always right. In this role the employee needs to know the policies, have easy access to those policies, and have the power to enforce those on the customer when needed. Being as the customer is the advisor it does make it challenging but the mindset of, when they say jump, we say how high, will ultimately burn the advisor, the company, and possibly the end client.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

925 Other Employee Reviews for Charles Schwab (View Most Recent)

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  1.  

    VP-Financial Consultant at Schwab

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - VP-Financial Consultant
    Current Employee - VP-Financial Consultant

    I have been working at Charles Schwab full-time (more than 5 years)

    Pros

    Great job for those with 1-2 years industry experience, in their mid-late 20's, as income can be good (approx. $125k average total comp, $200k top performers) for that level of career. However, nowhere to grow from there, no special skills are gained to increase your marketability, etc...

    Cons

    No long-term career growth potential for branch sales employees

    Advice to ManagementAdvice

    Less micromanagement, have plan in place to retain long-term employees (sales reps in branches)

  2. 1 person found this helpful  

    Not a job for the ambitious

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charles Schwab

    Pros

    Great people work here. Coworkers feel like a cohesive unit. Everyone smiles and says hi to each other.Great place to get licensed (Series 7 is the MO of Schwab).

    Cons

    Unless you want to take phone calls forever, there are very limited growth opportunities within Schwab. If you know where you want your career to go and you're ambitious, this is not the place for you. You will feel trapped.

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