133 Employee Reviews (View Most Recent)

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its good and bad, but not getting any better

Current Employee - Senior Engineer GTS  in  Linthicum, MD (US)
Current Employee - Senior Engineer GTS in Linthicum, MD (US)

I have been working at Ciena full-time for more than 8 years

Pros

The Ciena can do attitude, just get the job done. Good benefits and pay. Good people and a commitment to training and learning

Cons

Bureaucracy introduced since the Nortel deal is breathtaking- no wonder Nortel went bust !
Middle management are mostly Nortel and its hard to workout who took over who.
A huge change in the way customers are supported - an arrogant like it or lump it approach.
Metrics a big focus, but CSAT & ESAT pretty much ignored.

Advice to ManagementAdvice

Cut the Bureaucracy before we all go the same way Nortel did. Cant you see adopting the working processes of a failed company is a mistake.

Recommends
Neutral Outlook
No opinion of CEO

Other Reviews for Ciena

  1.  

    OK, not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  Ottawa, ON (Canada)
    Current Employee - Senior Software Engineer in Ottawa, ON (Canada)

    I have been working at Ciena full-time

    Pros

    - Good people, helpful and smart
    - Interesting work
    - Decent gym (free), good coffee, and very good cafeteria food (note this is in Kanata, not Carling Lab 10)
    - Stock purchase plan

    Cons

    - RRSP matching plan is sub-standard compared to others in Ottawa
    - Management constantly over-commits to customers, then expects the rank and file to work evenings and weekends to meet these deadlines. Employees who don't meet these deadlines are punished via layoffs and/or poor performance reviews.

    Advice to ManagementAdvice

    Hire more people or set more realistic deadlines.

    Neutral Outlook
  2.  

    Lead software developer in ciena

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Software Engineer  in  Linthicum, MD (US)
    Current Employee - Lead Software Engineer in Linthicum, MD (US)

    I have been working at Ciena full-time for more than a year

    Pros

    Nice people to work with

    Cons

    Planning is not theremneed more employee comeunication

    Advice to ManagementAdvice

    Everything is base don events

    Recommends
    Neutral Outlook
    No opinion of CEO
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