Ciena

  www.ciena.com
  www.ciena.com
There are newer employer reviews for Ciena

 

its good and bad, but not getting any better

Current Employee - Senior Engineer GTS in Linthicum, MD (US)
Current Employee - Senior Engineer GTS in Linthicum, MD (US)

I have been working at Ciena full-time (more than 8 years)

Pros

The Ciena can do attitude, just get the job done. Good benefits and pay. Good people and a commitment to training and learning

Cons

Bureaucracy introduced since the Nortel deal is breathtaking- no wonder Nortel went bust !
Middle management are mostly Nortel and its hard to workout who took over who.
A huge change in the way customers are supported - an arrogant like it or lump it approach.
Metrics a big focus, but CSAT & ESAT pretty much ignored.

Advice to ManagementAdvice

Cut the Bureaucracy before we all go the same way Nortel did. Cant you see adopting the working processes of a failed company is a mistake.

Recommends
Neutral Outlook
No opinion of CEO

154 Other Employee Reviews for Ciena (View Most Recent)

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  1.  

    OK, not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Ottawa, ON (Canada)
    Current Employee - Senior Software Engineer in Ottawa, ON (Canada)

    I have been working at Ciena full-time

    Pros

    - Good people, helpful and smart
    - Interesting work
    - Decent gym (free), good coffee, and very good cafeteria food (note this is in Kanata, not Carling Lab 10)
    - Stock purchase plan

    Cons

    - RRSP matching plan is sub-standard compared to others in Ottawa
    - Management constantly over-commits to customers, then expects the rank and file to work evenings and weekends to meet these deadlines. Employees who don't meet these deadlines are punished via layoffs and/or poor performance reviews.

    Advice to ManagementAdvice

    Hire more people or set more realistic deadlines.

    Neutral Outlook
  2. 3 people found this helpful  

    Changing times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Director in Linthicum, MD (US)
    Current Employee - Sales Director in Linthicum, MD (US)

    I have been working at Ciena full-time (more than 10 years)

    Pros

    Technology innovation; leader in Optical transport

    Cons

    Too many ex Nortel personnel in middle management roles, stifling innovation
    Terrible HR personnel and unprofessional practices

    Advice to ManagementAdvice

    Sack Business Ops bean counters who are basically clueless and add no value .

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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