Cigna

  www.cigna.com
  www.cigna.com
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I had a very good experience in my 11 years of employment at Cigna.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Contract Specialist  in  Chattanooga, TN (US)
Former Employee - Contract Specialist in Chattanooga, TN (US)

I worked at Cigna full-time for more than 10 years

Pros

I enjoyed the work, the experience, and my workers. I enjoyed the challenge in the work.

Cons

I cannot list even one thing about Cigna I did not enjoy.

Advice to ManagementAdvice

The advise I can give would be to put yourself in the shoes of your customers and give them the service you would expect to receive.

Recommends
Positive Outlook
Approves of CEO

539 Other Employee Reviews for Cigna (View Most Recent)

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  1. 1 person found this helpful  

    It is a stressful work environment, but opportunities to move up are available.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA  in  Sherman, TX (US)
    Current Employee - CSA in Sherman, TX (US)

    I have been working at Cigna full-time for more than a year

    Pros

    You are noticed for the work you do. If you do your job, management sees that and will sometimes show that appreciation.

    Cons

    Abuse from customers can be overwhelming, because you have no one on your side, it's a rarity to be abused. But if you are, don't bother to tell management.

    Advice to ManagementAdvice

    Everything is about numbers. It can't be when you are helping people. They aren't numbers and although being customer centric is stressed. There are still those numbers that we have to adhere to. It's stressful doing both, I'm certain it can't be done properly. So it leaves those that are wonderful to customers, scared that they will lose their jobs because their numbers are not what you want them to be.

    Doesn't Recommend
    Neutral Outlook
  2. 1 person found this helpful  

    Hard work, little room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Horsham, PA (US)
    Current Employee - Customer Service Representative in Horsham, PA (US)

    I have been working at Cigna full-time for more than a year

    Pros

    Flexible schedule, can work from home, hourly pay so can work overtime

    Cons

    All breaks are scheduled, on the phone 99 percent of the time as a Customer Service Representative, company does not match 401k plan, benefits aren't the greatest for a health insurance company, majority of incoming calls are complaint phone calls.

    Advice to ManagementAdvice

    You should care less about stats and more about your employees and work environment.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Cigna

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